420 comments found.
Hello! I would need to know if it is possible to configure the search engine so that the options are: “Country”, “City”, “How many days”. Understanding “How many days” as the number of days of the Tour. Thank you so much!
Yes, we now have a taxonomy available that allows you to add country and city. You can add taxonomy to add the option to choose the number of days of the tour.
Hello. Could you please help on how to add cities on a tour map? I cant find the map in settings to edit. Many thanks
Our theme only supports adding map address according to booking objects: https://prnt.sc/pQELukGqn_aK
To add an address map, you need the Google map API key, then add the address in each single booking object.
Hello, I just purchased this template and I can not install demo content on php 8 … Is there any timeline to support it please? thanks! 
Please submit a support request via the forum https://pavothemes.com/forums/ We will review and support your problem
Hi, your theme looks so fresh and beautiful. Please reply the following pre-purchase doubts:
1. Can we hide some sections for mobile and some for desktop? 2. Can we resize fonts differently for mobile and desktop? 3. The Tour Single – Layout 1 has TABS on desktop but not mobile. Can we have tabs on mobile as well? 4. Can we have an enquiry form instead of a booking form or both per our requirements?
Regards,
Hello
1. You can completely hide sections on desktop or mobile via Elementor’s customizations or else you can hide them via css.
2. Yes, Elementor customizations are ready to help you with this.
3. Currently we are hiding these tabs on mobile, but if you want to show them we will re-enable this config for you.
4. Entirely possible. We use Elementor template to build single tour page. So you can easily replace the booking form widget with a contact form or use both forms depending on each booking object.
Hallo. I have a problem in theme setup. The theme is not uploading all images/media.. the home page ends being blank. Please help
Actually. All is well, all data is imported. Just realised the error.
Good job!
Let me know if you need to help.
hello again can i add another payment like “Direct Bank” or “Credit Card” which plugin i have to install it for support those payment ?
Hello
Please refer here: https://ba-booking.com/shop/
hello, is it possible to add arabic language and make it main language ? if it support arabic language i will buy it
Yes, our theme supports your Arabic language. You can install the demo, set the language to arabic, then translate the text into your language.
Hello, I installed the main theme. But some pictures and icons did not come. Whatsapp etc to contact you. can i use the tools?
Hi
Please contact with us via forum https://pavothemes.com/forums/, we will check and try to help you.
Hey, I’m interested by your theme, but I have few pre-sales question :
1. Is it possible to display a booking request form, instead of online booking?
2. For an activity, is it possible to offer 3 types of time : - morning (from 8 am to 12) - afternoon ( from 1pm to 5 pm) - full day (from 8 am to 5 pm)
3. Is it possible to customize the “preview” of tours? For the moment the icons “number of days” and “number of people” appears. Is it possible to display other kind of informations?
4. In the product single page (activity / tour) is it possible to change the informations / logos below the photo gallery? (min age, tour type…)
Thanks in advance for your reply
Hi you
1. Yes, you can replace the order form with a quote request form or contact form right on the booking object page.
2. The BA Booking plugin provides a section schedule that allows users to choose fixed time points, you can configure these fixed times according to the time frames you want.
3. We use Elementor template for single booking object so you can fully see the display of this page when customizing.
You can also replace or add other information of the booking object in the display through customizing the code.
4. As mentioned above, the page single booking object is built through the Elementor widgets, so you can completely change or customize this information through the Elementor widget.
Hi,
Is it possible to list an external/affiliate tour? So instead of showing a booking widget, there is simply a “Book Here” button that leads to an external site.
The plugin does not currently provide this functionality, but we can further customize it for you.
Hi. I’m having troublr with the Pagnation on my Tour listing grid. I have activated it on the page builder but it doesn’t work on the frontend. Please assist.
Pagnation Activated – https://prnt.sc/3ZVCDw7K9tpJ Nothing on the frontend – https://prnt.sc/pmXeqC81zQ9h
Please submit a support request via the forum https://pavothemes.com/forums/ We will review and support your problem
Hello Billy,
We are still waiting for you to assist us with the issue we are experiencing. All Booking objects (Published) have pricing however most of them are not displayed on the Search page.
We believe this is a result of pagination failing.
Please assist as this is a critical issue being experienced.
We have submitted a ticket in January but there has still been no reply.
Here is a link to our ticket submitted since beginning of January and it has been a month still no support received:
https://pavothemes.com/forums/topic/pagination-not-working-on-search-page-for-booking-objects/#post-31595Did you make a mistake, we answered your ticket earlier when you submitted your first support request.
With the latest support request, we will review and reply to you soon.
i have a problem again for the time datepicker at “book this tour” its seem like not working how do i setting the date time picker ? when i setting available from date 02/03/2023 between available to date 05/31/2024 my date time picker disabled and cant choose the date and times
Please check your booking object has entered the full price? If you have not entered a price for these booking objects, you will not be able to select a date in the booking form.
can you give some example which object i have to entered ?
Please contact us via the forum for further assistance with your problem https://pavothemes.com/forums/
i already create the topic please kindly fast response my topics at your forum
Ok, I saw your ticket on the forum, I will check and assist you as soon as possible.
hello where is the payment gateway paypal only showing pay latter when i look at demo it has to be second tabs
Hi
You can use this plugin: https://wordpress.org/plugins/payment-gateway-for-ba-paypal/
ok thanks
Let me know if you need to help.
I tried to import demo content as you have said in the support but it shows whole lot of errors in the homepage now. I have sent you message in the support. Please check!
Yes, I will check the ticket and solve the problem for you
Lately, i am having trouble using your theme, errors pop up in the homepage out of nowhere, even crashed a whole website. Since two weeks i have been looking for solution but my website is not working.
When i tried install a website again, demo import plugin didn’t work, tried your solution too but still didn’t work.
And you keep asking for admin details to fix the issue, i mean why don’t you fix the demo import plugin?
I am tired of using this theme, i want you to refund my money back.
Thank you!
The problem is that your PHP version is in conflict with the theme and some plugins, causing some error messages as well as the onclick function not working.
Either you should use PHP version 7.4 for the website to work properly, or you will have to provide admin information so that I can handle the compatibility issues with your PHP version on the website.
You should update your theme to PHP 8 then? why should i downgrade PHP?
Please give me a time frame, when you will be updating your theme to PHP 8? otherwise please refund my money back!
Couldn’t update demo, showing successfully , but site is as same
Hi there,
Thanks for choosing our theme. For your issue, please contact our support team at https://pavothemes.com/forums/forum/themes-support/triply-tour-booking-wordpress-theme/ and attach your site info also, they will check and support you.
Thanks,
Hi! Its been a weeks you haven’t replied my question which i asked regarding the problem i faced with the theme. Don’ t know what’s going on, why aren’t you replying?
How do i proceed to get refund?
Our office will be closed for celebrating our Lunar New Year from 20 to 26 January 2023. Ticket reply time will be slower than usual.
We apologize for the delay, we will proceed to check your ticket as soon as we get back to work.
applied your solution as per from your reply, it is still not working. How do i solve the issue? am i missing something?
Please note this issue in your ticket reply so that our support team can check and help you. Thanks,
how to edit on search form in home page?
Hi there,
Thanks for choosing our theme. For your query, please contact our support team at https://pavothemes.com/forums/forum/themes-support/triply-tour-booking-wordpress-theme/ and attach your site info also, they will check and guide you.
Thanks,
Hi does your theme has the membership function where users can buy a package and list their tours or accommodations. thanks
Hi there, thanks for contacting us. However, our theme doesn’t support your idea. Thanks,
Hi, I´m interested in your theme but need to solve to 3 doubts, if 2 are ok i can buy it:
1. I want to use the Destination pages for people pages. Instead of “United States ” page to be “John” Page. is possible to create unlimited customizable pages with the name I want?
2. The destination Page layout is customizable with Elementor? For example to add below the city name title the three best experiences and after that the rest?
3. I need that in every Destination page to exist the possibility to search with the filters (activity, guest, date). So it shows only the tours of that destination. For example to search in the United states page the tours available on 29/12 and that is displays only the US activities and not the Vietnam ones. Is that possible?
Thanks
Hi there,
Thanks for contacting us.
1. Yes, you can edit pages and change the name with Elementor. Also, you can create new pages.
2. Yes, it’s possible.
3. Yes, it’s possible by adding custom codes.
Once you purchase our theme, you can contact our support team at https://pavothemes.com/forums/forum/themes-support/triply-tour-booking-wordpress-theme/, they will check and guide you.
Thanks,
Hello! Nice theme but there are some problems with booking single event tours. I cannot find a way to show start end date of tour in tour view or in tour list/archives. Also possibilities for default sorting tours are very limited, for example in archive I can’t sort by tour date, only could sort by price and rating. I’m not sure do I miss something or there is no way to deal with that unless to digg and change theme files.
Hi, Yes, we only provide basic functions based on BA Booking plugin. With other customizations you will have to customize the code in the theme to fit your customization requirements.
If you need any technical help, please contact our support team at https://pavothemes.com/forums/forum/themes-support/triply-tour-booking-wordpress-theme/, they will check and help you. Thanks,
