101 comments found.
Hi, I have a one question. I use same tags for portfolios and articles. When i click on tag, i see only articles for this tag, but nothing portfolios. Thank you
Hello,
By default tag go to post detail please create ticket we will check https://www.radiustheme.com/ticket-support/
Thanks
Hi please reply to my ticket, no response from you guys regarding the demo import issue ID# 56463
Hello,
We replied please check. I think it is PHP version or settings related issues.
Thanks
Hello, will you please release a new update? It’s been almost one year you didn’t release a new update.
Hi,
We will update theme soon.
Thanks
Hello, I’d love to know if the Cleanix Cleaning Services theme features “User Dashboard” where various users with account can monitor and track the account performance, and make bookings?
Hi,
Sorry don’t have this type of feature.
Thanks
I tried to integrate WP Main SMTP but it doesn’t work in this template, I already disables fluent-smtp but it’s still doesn’t work, my SMTP integration is 100% correct so it’s something inside the template 
Hello,
Sorry Sir, there is no relation with theme with email functionality . It is the form and server mail function. SMTP should work if it configure properly.
You get WordPress user registration email? If server mail function is ok then SMTP should work.
Thanks
Bonjour ! la barre de recherche n’est pas affichée sur mobile, comment pourriez-vous m’aider ?
have issues with corrupted database after installing demo content. already 48 hours and no answers.
Hello,
Please check your email I replied.
Thanks
Hello sir, I have one question…Is it compatible with woocommerce and does this script support any of multivendor plugin?
I mean to say can we use woocommerce product vendors ? In this theme…
Yes Clenix theme support WooCommerce you can use multi-vendor plugin.
N sir can we add pick up and delivery, with online payment system
Hello, I have sent questions to support. Please, can you answer me?
Hi,
Can you please send me your ticket ID? Don’t see ticket with ID RIVAS2000
Send via poke@slickpopup.com
sorry don’t see any email https://prnt.sc/W-3vX6l53K35
Hello! je ne peux pas changer le logo de bas de page, je fais tout ce ce que peux, j’ai choisi mon logo, ca ne change pas. pourriez-vous m’aider rapidement? Merci
Hi,
Main Logo you can change from Theme Option please check the doc https://www.radiustheme.com/demo/wordpress/themes/clenix/docs/
Thanks
Hello. The translations with loco translate of the clenix theme are not working.
Hi,
If only one Language then you can translate using loco translate plugin if not figure please create ticket we will check https://www.radiustheme.com/ticket-support/
Thanks
I wrote again please. Need help!
Hello,
Ok We will check. You need to check both theme file and core plugin POT files.
All translation coming from this two POT files.
Thanks
Hi, nice theme. Have you got any tips for increasing website speed? getting poor results on google page speed. I have tried using wp-rocket but it just breaks the theme. I am also using cloudflare
Hello,
Please mail user and admin access here we will check https://www.radiustheme.com/ticket-support/
Thanks
Hello, my support just expired. I want to know what payment system can be integrated into this theme.
Hi,
There is no payment system in this theme.
Thanks
Your license key doesn’t match your current domain. Please activate the license again for your current domain. Activate License
Why am I suddenly getting this message when I tried updating plugins even when I am only using this theme on a single website?
Hello,
I reset the url you can active again.
Thanks
Add Custom Service Icons – We would like to add custom service icons downloaded from flaticon.com. Please advise where we should add them. We use Filezilla.
We need to be edit id=”select2-clenix_service_icon-container”
Disregard – Found It. /wp-content/themes/clenix/inc/icon-trait.php
ok nice!!
Hi. Sorry. Not able to follow the trail. Can you advise on how we can add additional icons from Flaticon? We only use certain ones for our branding and need certain ones only.
Please create ticket here https://www.radiustheme.com/ticket-support/
Ok sent
Nice! This is my website using Cleanix theme https://efoxvn.com/
Hi. I’ve installed the theme but can’t find the pre-packaged plugins anywhere. Please advise.
All sorted. Worked it out 
ok nice !!
Hello, super!
Hi, Can you tell your question?
Hi I purchased your Black Friday deal bundle (not on this site) and received the confirmation email, but the download links have expired. And when I go into purchase history there are no links to the files, only license keys. Please help urgently. Ticket ID# 34163
Hello, can i change logo size. I can’t this.
Hi,
Yes can we don’t use image re-size option option but logo shows on container width.
You can create ticket we will check https://www.radiustheme.com/ticket-support/
Thanks
There’s this blue border line dividing the footer widgets from the copyright text section. How do i edit the color from blue to my own color. Also is there a way to increase the logo size on the top front page? Thanks.
Hello,
Please create a ticket with access we will check https://www.radiustheme.com/ticket-support/
Thanks
I now have several tickets hegging for response. I dont think You guys work over the weekends. Mayb you should correct that “limited support line”.
