3030 comments found.
Hi there! I’d like to know if is it possible to include video in the portfolio grid thumbnails view. Thanks!!
Hi,
Thanks for reaching out.
Unfortunately not, however, you can use a .GIF image with the Play Video button (in this case the video will be opened in a popup window).
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I’ve sent you a message on private, please check it whenever you have time
Thank you!
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I find the bug.
Error in “Load more” with more than one “Blog posts” element
The example page is https://demo85.mot.monster/vlog/
I have there 3 Blog Posts elemtnts. When i push the Load more button of the first element – more posts become under the last Blog posts element. See the screen: https://prnt.sc/mQa7XRFvU1YU
Also a bug: There are shown all articles in the Blog posts element, and no more posts, but the Read More button is present.
Hi,
Thanks for reaching out and notifying us of an issue.
I’ve reported this to our dev team who is going to check it.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, there seems to be some bugs for using video for the portfolio?
1. I’m adding a video to the portfolio using the self-hosted option. When I am on the project page, there is a black box and it automatically downloads the video.
2. You have to choose the “Featured Image” to show on the project page or the video will not display. I saw this problem with the self-hosted and Vimeo options.
I had to make the project private so let me know how I can get the link and password to you.
Thanks!
Hi,
Thanks for reaching out and notifying us of an issue.
Please, send us a personal message and provide your temporary WP credentials.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Is there any possible way to remove the shop icons from the header without disabling woocomerce?
Hi,
Thanks for reaching out.
Navigate to Theme Settings > Shop > Other and you will see an option to disable the cart icon.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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didn’t see that 
tnx
You are Welcome!
Is it possible to define a product based on availability on certain dates, many options according to specific dates and different pricing on each date?
Hi,
Thanks for reaching out.
Unfortunately we don’t have such options to make that. Maybe some third-party plugins could help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I want to put video in landing page, but when I view my page, it shows”www.youtube.com refused to connect.” May I know why?
Hi,
Unfortunately, we are not able to see the issue.
Additional links, screenshots, and console errors where we will be able to check it out will be much appreciated for us to proceed further with your inquiry.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello,
I had bought a theme a long ago, but due to some reason we had not developed the website, i am just looking for the help to import the demo data, can you please help me with demo importing?
I had tried importing the theme demo but only the home landing page is getting import and inner pages are not being imported.
Hi,
Thanks for reaching out.
You should import inner pages separately. Please navigate under the Demo Import menu and you will see the option to install about us, contact us, and so on pages.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank You Its Solved.
You are Welcome!
Hi, elementor cant load while the Ohio Extra plugin is activated for me
Hi,
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I’ve solved my issue. Thanks for the theme.
Glad to hear that!
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi guys, i need fix this: Warning: Undefined array key “drop_shadow” in /homepages/27/d4296799482/htdocs/wordpress/wp-content/themes/ohio/parts/portfolio_grid/layout_type1.php on line 9
Hi,
Thanks for reaching out.
I would kindly ask you to open a ticket with your inquiry at our help center and we will provide a hotfix for you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello,
Please how do I edit the info below the Mobile Menu? (copyright, Security | Privacy & Cookie Policy…) Thank you
Hi,
Thanks for reaching out.
From your WP admin panel navigate to Theme Settings > Menu > Mobile Menu > Mobile menu details.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Great. it turns out that I needed to put new info to replace the default one. I was looking to edit the one that was there which is why i didn’t see it. Thank you.
You are Welcome!
The theme setting page remains “updating”, and I cannot access the settings. How to fix it? Thank you
Hi,
Thanks for reaching out.
Unfortunately, we are not able to see the issue.
Additional links, screenshots, and console errors where we will be able to check it out will be much appreciated for us to proceed further with your inquiry.
Thanks!
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I got a strange behaviour even I installed it the second time but at the Coming Soon Page suddenly my Background image won’t be displayed anymore. I had that already 2 times and no idea why this is happening. Also changing theme settings won’t help. Any idea? This is only with the background image of the coming soon page.
Hi,
Thanks for reaching out.
Unfortunately, we are not able to see the issue.
Additional links, screenshots, and console errors where we will be able to check it out will be much appreciated for us to proceed further with your inquiry.
Thanks!
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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After updating the theme, the theme setting page remains in “updating” without updating and giving us the ability to enter. How do we fix it? Thank you
Hi,
Thanks for reaching out.
Unfortunately, we are not able to see the issue.
Additional links, screenshots, and console errors where we will be able to check it out will be much appreciated for us to proceed further with your inquiry.
Thanks!
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello,
Can you please give me a snippet that allows me to change Cart icon SVG?
Hi,
Thanks for reaching out.
We will add an option to change the icon using Theme Settings in our theme’s further update.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Can fix it this error? Warning: Undefined array key “drop_shadow” in /usr/home/voosstudio.com/web/wp-content/themes/ohio/parts/portfolio_grid/layout_type11.php on line 9
Hi,
Thanks for reaching out.
Sorry for the inconvenience you have. We are going to make a new release these days where the issue will be solved.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi guys,i would like to align portfolio cards, no masonry and no equal height, just align the cards with original size. I had opened a ticket, they gave me this css and it worked, i updated the theme and it stopped working
.portfolio-item-grid .portfolio-item-details h3.portfolio-item-headline { min-height: 48px; }
my support has expired but if you can fix this css i would love you so much. Here my page: https://www.fonderiesonore.it/corsi-fonderie-sonore/ . Thanks
Hi,
Thanks for reaching out.
Navigate to Theme Settings > Custom CSS from your WordPress admin panel and use the code below:
@media screen and (min-width: 1440px) {
.portfolio-item .title {
min-height: 60px;
}
}
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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thanks so much!! have a good day
You are Welcome!
Hello guys! I’d like to leave a suggestion: I think the portfolio items order is only able to be sorted by date, correct? I think it would be very great if we were able to manually sort it without having to change dates. Just a suggestion.
Keep up the amazing work! Still the one of the best themes I’ve ever used
Hi,
Thanks for reaching out and for your suggestion.
Try to use the following plugin to sort your portfolio output the way you want.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, sorry for the late response. Your suggestion works like a charm! Extremelly helpful, thank you!
You are Welcome!
Hi Just a pre sale question. I am building a creative portfolio site and am wondering if i will be able to have video thumbnails have a animated video preview whereby you see a short clip of video without having to push a play button in the portfolio section?
Hi,
Thanks for reaching out.
Currently video thumbnails are available on a single project page only, here a live preview:https://ohio.clbthemes.com/project/unique-bowls-from-the-south-pacific/
As for the portfolio grid, the only way so far is to use .gif images to be able to play a project preview without clicking the play button.
Hope this details will help you to make the right decision.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thanks so much for the prompt response, this will make my decision alot easier!
You are Welcome!
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