213 comments found.
Hello, we are having trouble adding a subscription plugin to the WooCommerce flow. We have tried both Webtoffee and the official WooCommerce subscription plugin, but neither is working. Our dev has said that he has tried deactivating all plugins one by one on our staging site, but it seems to only rectify when he changes the theme. Is there some issue with the theme and subscriptions?
We have spent a lot of time setting this theme up, and now we seem to be stuck right at the end. Could you help with this?
Hello, Dear Customer! Thank you for your message. Please submit a private ticket with the detailed description of your issue at https://mwtemplates.ticksy.com/submit/#100009781 and our team will assist you with great pleasure. Best regards!
Here is the Purchase Code – 7a9e4acf-8406-4742-87ca-2568e3cd1229
I tried to install the demo content from the admin. But the Ubackup plugin is not able to install the demo data. If you could share the xml file for the demo data taht would be great.
I appreciate your help.
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/submit/#100009781 with the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
Often, to fix the problems, it’s necessary to check server configuration and PHP version, so we request these details to solve your issue.
Best Regards!
Hello, the template is not displaying correctly, how can I fix this, and what is the difference between a child theme and a theme? Thank you
Hello, Dear Customer! Thank you for your message. Please check our reply in the ticket # https://mwtemplates.ticksy.com/ticket/3906184 Best Regards!
Hello, I’m experiencing upload issues with the LifeGuide WordPress theme (https://themeforest.net/item/lifeguide-personal-and-life-coach-wordpress-theme/19768004). I’m receiving a ‘timed out’ error message. I’ve confirmed with my hosting provider that there are no server-side limitations causing this. Could you please advise on how to resolve this? Additionally, where can I find the support link for this specific template? Thank you
Hello, Dear Customer! Thank you for your message. Please submit a private ticket at https://mwtemplates.ticksy.com/submit/#100009781 with the description of your request and our team will assist you with great pleasure. Best Regards!
Hi. Can you add a payment option to the booking form?
Hello, Dear Customer! Thank you for your questions. You may use this option in premium version of Simply Schedule Appointments plugin: https://wordpress.org/plugins/simply-schedule-appointments/ Best Regards!
Good afternoon! 2 questions - When after installing the theme, an error appears – A PHP session was created by calling session_start(). This prevents the REST API and loop requests from working. The session must be closed with session_write_close() before any HTTP requests can be made. What it may be related to.
- Previously, at the end of a blog post, reflected a block from the main page with a photo and part of the description. How do I turn this block on and off?
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you. Best Regards!
Hello. I have purchased your theme Lifeguide. However, it’s not working correctly, and I am getting the message, “This theme requires AccessPress Social Counter to work correctly.” AccessPress Social Counter is not a functional plugin and can’t be installed. Please advise what I should do and how I can make the page look like the one in your demo.
Hello, Dear Customer! Thank you for your message. Please download plugin here: https://webdesign-finder.com/docs/accesspress-social-counter.zip Currently this plugin under WordPress pending review because of update. Then install and activate all plugins and extensions then click WP Dashboard => Tools => Demo Content Install => Install.
If the “Demo Content Install” button doesn’t appear in “Tools” – click WP Dashboard => Unyson and check, if all extensions are active: http://prntscr.com/suyx1v
If not – activate them and return in Tools => Demo Content Install => Install: http://prntscr.com/26cg82f If you have further questions – please submit a private ticket at https://mwtemplates.ticksy.com/ Best Regards!
Salve, ho comprato ed installato il Vostro thema ma quando lo carico in WP, installo tutti i plugin e mi fà vedere solo 5 pagine e non tutte le funzionalità da voi descritte.
Hello, Dear Customer. Please read this article about how to install the theme with demo content: https://mwtemplates.ticksy.com/article/12433/ If this step will not help you – just submit a private ticket at https://mwtemplates.ticksy.com/ and we will assist you. Best Regards!
Hi! When I’m trying to install demo, I get the message “The execution failed. Please check error.log” How to fix?
Hello, Dear Customer! Please check your content at front-end, if all new pages are present, but some images are absent – install this plugin: https://wordpress.org/plugins/regenerate-thumbnails/ and click Tools => Regenerate Thumbnails => Regenerate Thumbnails for all attachments. If all these steps will not help you – submit a private ticket at https://mwtemplates.ticksy.com/ and we will assist you. Best Regards!
Why can’t I switch the php version from 7.4 to php 8.? my theme version of life guide is 1.0.9, is there a newer one? My contact form is no longer working properly and is in a permanent loop. And since Wordpress 5.2 there is a function that detects when a tehme causes a fatal error and that was emailed to me for “LifeGuide”. So I can’t access my dashboard as usual. I look forward to feedback and help with my questions.
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
Often, to fix the problems, it’s necessary to perform some changes or upload updated scripts in the theme’s/WordPress configuration files, so we request these details to solve your issue.
Best Regards!
Is there any plan to update this theme? It is relying on an older version of PHP that wordpress no longer supports. I use PHP 7.4. Thanks a lot
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
Often, to fix the problems, it’s necessary to perform some changes or upload updated scripts in the theme’s/WordPress configuration files, so we request these details to solve your issue.
Best Regards!
hi! I’ve been enjoying your theme for a few years and Works like charm! but today I have tried to update the theme to the latest version… and it breaks everything!!!
I had V. 1.0.3 and I’m uploading to 2.1.0
any ideas?
Hello, Dear Customer!
In this case please contact your hosting support and ask them to roll back your website to the date when it was completely workable.
The update of the theme without any unexpected issues is possible only if the child theme was activated after the demo-content installation. If it was done, in your case, follow these steps to update a theme:
1. First of all please perform a full backup of your website and database via cPanel or similar hosting control panel. If something will go wrong during the theme update, you’ll always be able to rollback the website to a workable stage.
2. Just in case please copy all code from WP Dashboard => Appearance => Customize => Additional CSS. Save this code in a separate txt file on your PC.
3. Then connect your host via FTP in Binary Mode: https://prnt.sc/u665xi For these purposes you may use such software as https://filezilla-project.org/
4. Rename previous theme’s folder to theme.old folder in /wp-content/themes/ directory.
5. Upload via FTP in binary mode new folder with parent theme to /wp-content/themes/ directory.
6. Clear cache in a browser and check the result.
Best Regards!
There is a 400 error when trying to install demo content? What is that?
Authors may ask you for a purchase code to verify that you’ve purchased this item.
6cdb4383-490f-452e-9c67-32a97caaed97 – 6 Oct 2022 REGULAR LICENSE
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
Often, to fix the problems, it’s necessary to perform some changes or upload updated scripts in the theme’s/WordPress configuration files, so we request these details to solve your issue.
Best Regards!
How to change the widget Title Font size on the footer
.page_footer .widget > h3, .page_footer .widget .widget-title {
font-size: 15px;
}Then save changes and check the results at front-end. Best Regards!
how to do upload the demo content
Hello, Dear Customer. Please read this article about how to install the theme with demo content: https://mwtemplates.ticksy.com/article/12433/ If this step will not help you – just submit a private ticket at https://mwtemplates.ticksy.com/ and we will assist you. Best Regards!
Hello,
We are facing a problem on safari browser as images are not getting load on landing page of the website, please check this issue and let us know, so that we can deliver this website properly.
Website Url : https://jalilaconsultancy.com/
Please CC to aparrna@sproutmedia.ae if possible, so that we can quickly sort out this.
Thanks and Regards, Amresh
Hello, I have a question about the Slider set up at the top of the theme. I have successfully set up the Theme Slider with my own photos. But the words displayed in the Slider Layer are displaying smaller than the “PREV” and “NEXT” at the bottom left and right of the page. I have the Layer Tag set to H1, but it doesn’t display the text as large as DISCOVER in the demo. Also, there is no second line of text (“Living a Life with Passion” in the demo). Please help me make the text in the Slider the large size as in the demo.
Hello, Dear Customer! Please submit a private ticket at https://mwtemplates.ticksy.com/ with the description of your request and we will assist you. Best Regards!
hello. we have posted several tickets on Ticksy and have yet to receive a response. please reply.
Hello, Dear Customer! Thank you for your ticket. We’ll sort out all your requests in the nearest hours. Best Regards!
Hey, My Lifeguide theme is putting me in a logout/login loop. I can’t edit pages or posts in the dashboard without it spitting me out. When I type in my login details and password, it says ‘password incorrect’ and spits me out, even with the right password. Have deleted cookies etc, still not working. It looks like it’s my own website trying to figure out who is logging in, not wordpress itself. Any ideas? Cheers
Hello, Dear Customer! We suppose that it is necessary to re-install WordPress to fix this issue (but it’s necessary to do without removing any current content on your website). Please submit a private ticket at https://mwtemplates.ticksy.com/ with the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
Often, to fix the problems, it’s necessary to perform some changes or upload updated scripts in the theme’s/WordPress configuration files, so we request these details to solve your issue.
Best Regards!
Hi, We have installed the theme on our production server. we made all necessary changes & when we moved the website data to live server, the website is not working.
https://agathaspeaker.dmxwebsites.com https://dragatha.comAny reason why?
Hello, Dear Customer! Please read this article about how to move the website from stage to live without issues: https://mwtemplates.ticksy.com/article/16293/ Also we recommend you to switch the PHP version on your server to 7.4 or 8.0.1 If you have further questions – submit a private ticket at https://mwtemplates.ticksy.com/ Best Regards!
