64 comments found.
Still not works with WooCommerce 10 ♂️.Can’t update my website because of this theme…
Hi Nova-Works. There is an issue with the novaworks plugin, where its conflicting with the latest version of Elementor. I think that this was a problem a while back. Any help would be great.
Hi there
We was tested our theme latest version with Elementor and everything working fine. Please check it again.
If you still can’t resolve for yourself please open ticket in https://novaworks.ticksy.com/ and give us access to admin and FTP. We will help you check it.
- Dzung
Hello,please I require support, I am having issues with
1. The theme, I can not edit it in Elementor, the elementor section of widgets just shows a loader and is unclickable.
2. I cannot register my license for Novaworks as well using the license key from the purchase of this theme.
3. In the preview, I can no longer see the categories section, but it appears when I am in the Edit with Elementor page
4. I cannot update SliderRevolution with the license key from the purchase of my product, it says its invalid but the license is the same as the purchase code (I followed instructions from Slider Revolution on activing key using license from code canyon)
These are the error messages I see throughout wordpress:
“Your theme (Juliette Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. “
Error messages in Woocommerce status page- “juliette/woocommerce/single-product/add-to-cart/variable.php version 9.5.0 is out of date. The core version is 9.6.0, juliette/woocommerce/single-product/tabs/tabs.php version 3.8.0 is out of date. The core version is 9.6.0, juliette/woocommerce/single-product.php”
Hi there
Please open ticket in https://novaworks.ticksy.com and give us access to admin. We will help you check it.
Hello, thank you! I have opened the ticket and provided the FTP access and dashboard access. Awaiting the next steps of action. Thank you
Thank you for helping resolve this. Awesome support
We very happy to support you. If you have any more questions please contact us again. We are always here to support you.
Also, If you happy with our theme, can you please give us five stars rating for this theme in https://themeforest.net/downloads ?
Your positive rating will be a great motivation for us to provide even better support to you.
Hi Nova! Could you update the outdated templates for woocommerce? Core version is way out of date! Thanks, you rock!
Hi there
We just release new update for our theme. Please check it.
- Dzung
Hello, there are several bugs with the shopping cart in the theme.
when a product is removed from the cart, the product image remains and spins infinitely.
when a product is added to the cart, the product does not appear in the cart.
Please fix these bugs.
We are working on this. We will get back to you soon about this.
The problem still hasn’t been solved
Please why is the attribute or swatch title not showing
The only thin there is the value
How do i enable the title like Size, Colour
https://juliette.novaworks.net/product/double-breasted-structured-blazer/Hi there
You can install this plugin for Color and Size swatches https://wordpress.org/plugins/variation-swatches-for-woocommerce/
Hi Nova! I’m gonna need your support team to be a little bit faster with the support, its taken you guys 5 days to answer me and i’ve a business to run. Please, provide the support for the theme
Hi there Nova,
I’ve a ticket opened for 2 days now, could you please provide support on my issue?
Ticket #3669876
Theme updated
Thanks Nova! You the best.
Best way to update would be (?):
1. Envato WP plugin 2. Dowload theme zip from themeforest 3. Or any other i’m missing
Thanks again, PP.
I see “Juliette Version 1.1.5” on Envato Market for WP, with no update available
Our theme updated to version 1.1.6 Please check it again https://novaworks.ticksy.com/article/16776/
Hey there Nova! I’m just letting you know i opened another ticket for a different situation. Thanks!
Hello,
I would like to know if there’s a possibility of changing the colors in all of this. I mean the colors of the template.
Hi there
You can change colors for theme in Admin panel very easy.
- Dzung
Hello,
I was exciting to use one of your template, but your demo doesn’t work as indicated… So I was a bit disappointed to be honest. It was a first theme from you and was going to buy some others on themeforest but doesn’t want to risk it as I have a lot of issue with this one and do no want to waste money on something if there’s any support so this is the moment to see if there’s someone here on the team.
So there is the first issue that I have. I manage to import the demo, and check the product variable but the variables doesn’t appear as it should, and as I see on the demo.
Can you explain me why, teach me how to fix it ? Couldn’t reached you on Tiksy. Please find attached screenshot of the issue : https://snipboard.io/kb7UYW.jpgBest regards,
Hi there
Please install this plugin for product variable like our demo https://wordpress.org/plugins/woo-variation-swatches/
If you need more theme support please purchase our theme from themeforest.
Thanks
Hi, I’d like to know if you’re planning to update the topic any time soon? Thanks
Hi there
What’s your issues with our theme?
- Dzung
Hi there, for now no issue. Just wanted to know because the theme isn’t updated since July and wordpress launched new versions and we have to be awere of the compatbility
Hi there
Because we tested our theme with WordPress and no issues and no updated need. So we only release new update for new theme feature.
Hi we have a ticket waiting for your reply since 16/07
We opened a ticket without answers for more than 10 days !!! thank you for reacting
Hi there
What’s your ticket id?
- Nova Team
Hi we have 2 tickets waiting for your reply for 5 days. When will you anwser?
1 week waiting for you reply to our tickets. When will you anwser?
Hi team,
1) I have updated the theme today and the Flying cart went missing. This is the issue we are facing with every update.
https://api.asm.skype.com/v1/objects/0-sa-d4-4f31e9544fde340673f87632e1524381/views/imgpsh_fullsize_anim2) Instagram widget is throwing an error – No post found same as your demo (https://juliette.novaworks.net/)
Its been 15 days no reply.
We have a very serious problem that periodically occurs on all ecommerce sites where we have your theme.
In particular, permalinks break and so for example the shop page is no longer accessible and goes to 404.
To solve this we have to update and reload the permalink settings.
Have you had other similar reports? How can we solve this?
This has never happened to us on other ecommerce sites, only with your theme.
Just wanted to know the search bar at your mobile view doesnt show how would it come up?
We have fixed it in our demo!
If there are many items in the menu, it cannot be scrolled through from mobile. Furthermore, when the side menu is open it often bugs because there is a body scroll, which should be disabled when the menu is open
Hi,
How do I show the custom archives for news and sales? I go to the url and add /news (slug set under “New Products Section in Shop”) but I get 404.
There seem to have an issue in the theme it doesnt let us to go into the checkout page after we add the products and add to cart and view cart and the checkout redirects to the cart page why?
Btw we took the theme from https://elements.envato.com/juliette-elementor-woocommerce-theme-DETZNMC
Hi there
Thanks for downloaded our theme. But if you want get theme support. Please purchase our theme from themeforest.
- Novaworks