Hi,

Thanks for contacting us.

Yes, Medicare is compatible with the latest version of WordPress.

As far as GoDaddy is concerned, large number of users use GoDaddy hosting but we really can not be sure which package.

There were no complaints so far regarding the compatibility with either of them.

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us.

We haven’t tested TranslatePress with the theme,

WPML, Polylang and LocoTranslate were all tested, but not TranslatePress. From the top of our heads, there shouldn’t be an issue, but we can not guarantee.

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us.

You certainly can, you can easily modify the site and page structure to meet your needs.

Kind regards,

BoldThemes team

Hi,

If you have installed the latest version of the theme, than the error is not related to the compatibility of the theme with the WordPress version. Provided that you have cleared the server cache etc…

In order to pinpoint the cause of the issue, please inspect the error logs on your server (if WordPress does not display the details related to the error). Server php error log should clearly display the cause of the issue.

Once you do, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to help you.

Thanks in advance.

Kind regards,

BoldThemes team

Hi,

Please update the theme to the latest version – 2.0.0 https://documentation.bold-themes.com/changelog/medicare-changelog.txt

Please make sure to update the Medicare plugin and Bold Builder plugin as well once you update the theme.

You can update the theme using the Envato Market plugin – https://www.envato.com/lp/market-plugin/ or manually as described in the theme documentation: https://documentation.bold-themes.com/medicare/theme-customization/ , section 3.12 Update theme

Kind regards,

BoldThemes team

IT WORKED! THANK YOU SOOOO MUCH

Great, thanks for letting us know.

Kind regards,

BoldThemes team

Great,

Sorry for the inconvenience

Hi,

That is strange as the change has resolved the issue for other users and in our development environment in relation with the WP 6.2 compatibility

Perhaps you are experiencing a different issue.

Can you please take a look at the server’s error log and let us know what is the exact FATAL ERROR that you are seeing – it should indicate the cause of the persisting error on your server?

Thanks in advance.

Kind regards,

BoldThemes team

problem was in wp supercache. after deleting cache files site is opening normal

Great, thanks for letting us know.

Hi,

That is strange as the change has resolved the issue for other users and in our development environment

Can you please take a look at the server’s error log and let us know what is the exact FATAL ERROR that you are seeing – it should indicate the cause of the persisting error on your server?

Thanks in advance.

Kind regards,

BoldThemes team

Hi,

We will publish an update in next 24 hours.

In the meantime, you can remove the following lines from functions.php (lines 30 and 31)

add_filter( 'wp_video_shortcode_library', 'boldthemes_wp_video_shortcode_library' );
add_filter( 'wp_audio_shortcode_library', 'boldthemes_wp_audio_shortcode_library' );

And it should resolve the issue.

Kind regards,

BoldThemes team

Great! Thank you!

Hi,

We will publish an update in next 24 hours.

In the meantime, you can remove the following lines from functions.php (lines 30 and 31)

add_filter( 'wp_video_shortcode_library', 'boldthemes_wp_video_shortcode_library' );
add_filter( 'wp_audio_shortcode_library', 'boldthemes_wp_audio_shortcode_library' );

And it should resolve the issue.

Kind regards,

BoldThemes team

add_filter( ‘wp_video_shortcode_library’, ‘boldthemes_wp_video_shortcode_library’ ); add_filter( ‘wp_audio_shortcode_library’, ‘boldthemes_wp_audio_shortcode_library’ );

Not found in the final file functions.php

Hi,

In the meantime, the update of the theme has been released, please update the theme and consequently the Medicare plugin to the version 2.0.0. instead – https://documentation.bold-themes.com/changelog/medicare-changelog.txt

Kind regards,

BoldThemes team

Hi,

We will publish an update in next 24 hours.

In the meantime, you can remove the following lines from functions.php (lines 30 and 31)

add_filter( 'wp_video_shortcode_library', 'boldthemes_wp_video_shortcode_library' );
add_filter( 'wp_audio_shortcode_library', 'boldthemes_wp_audio_shortcode_library' );

And it should resolve the issue.

Kind regards,

BoldThemes team

Hi,

We will publish an update in next 24 hours.

In the meantime, you can remove the following lines from functions.php (lines 30 and 31)

add_filter( 'wp_video_shortcode_library', 'boldthemes_wp_video_shortcode_library' );
add_filter( 'wp_audio_shortcode_library', 'boldthemes_wp_audio_shortcode_library' );

And it should resolve the issue.

Kind regards,

BoldThemes team

My site was working fine, and suddenly today problems appeared, and I do not know the cause of the problem​​

I contacted the server support and they responded

We have found that the “medicare” plugin and the “medicare” theme cause increased RAM consumption.

To resolve your issue, name the date when the site worked steadily or contact your development team. ​

​https://www.dryasserbadran.com/​​​

[30-Mar-2023 02:47:06 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 262144 bytes) in /home/dryasser/public_html/wp-includes/class-wp-hook.php on line 308

Hi,

There seems to incomatibility with WordPress 6.2 We will publish an update in next 24 hours.

In the meantime, you can remove the following lines from functions.php (lines 30 and 31)

add_filter( 'wp_video_shortcode_library', 'boldthemes_wp_video_shortcode_library' );
add_filter( 'wp_audio_shortcode_library', 'boldthemes_wp_audio_shortcode_library' );

And it should resolve the issue.

Kind regards,

BoldThemes team

Hi,

We will publish an update in next 24 hours.

In the meantime, you can remove the following lines from functions.php (lines 30 and 31)

add_filter( 'wp_video_shortcode_library', 'boldthemes_wp_video_shortcode_library' );
add_filter( 'wp_audio_shortcode_library', 'boldthemes_wp_audio_shortcode_library' );

And it should resolve the issue.

Kind regards,

BoldThemes team

thanks

Sorry for inconvenience!

Hi,

We will publish an update in next 24 hours.

In the meantime, you can remove the following lines from functions.php (lines 30 and 31)

add_filter( 'wp_video_shortcode_library', 'boldthemes_wp_video_shortcode_library' );
add_filter( 'wp_audio_shortcode_library', 'boldthemes_wp_audio_shortcode_library' );

And it should resolve the issue.

Kind regards,

BoldThemes team

Hi,

By default, the menu depth is restricted to 3 levels.

If you want to add the fourth level, you need to either change the function boldthemes_nav_menu in the theme’s functions.php (around line 1430) and set the depth parameter to 4 (currently it is 3) or copy this function to your child theme’s functions.php and change it there so it overrides the function in the main theme and so you can safely update the theme after that.

Kind regards,

BoldThemes team

thanks

Hi,

Please find the following RTL xml files in BoldThemes Importer interface:

1. surgeryrtl.WordPress.2021-03-26.xml 2. clinicrtl.WordPress.2021-03-26.xml 3. cardiologyrtl.WordPress.2021-03-26.xml

They all have rtl suffix in front of the .WordPress in the name

Once switch the language to RTL in WordPress and import desired RTL demo, you will have the site identical to the one on our demo site.

Should you need any assistance in the process, please submit a ticket on our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase.

Timetable is a custom post type implemented by Timetable and Event Schedule plugin and you can find it in your wp-admin under the Timetable menu item (left, main menu).

Should you need any additional help in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase

404 usually means that the permalinks have not been rebuilt correctly by your WordPress instance.

Please try rebuilding permalinks – https://boldthemes.ticksy.com//article/13373/

If the issue persists after rebuilding permalinks, or should you need additional support in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ leave your site url and wp-admin credentials and our support team will be glad to assist you.

Thanks in advance.

Kind regards,

BoldThemes team

Hi,

Great that one of the issues is resolved.

Related to the second one, please submit a ticket at our support site – https://boldthemes.ticksy.com/ leave your site url and wp-admin credentials and our support team will take a closer look at the current setup and will be glad to assist you.

Thanks in advance.

Kind regards,

BoldThemes team

Hi,

Can you please send us the url of the news preview image on your site so we can take a look at the current setup and the markup.

Kind regards,

BoldThemes team