already reply via email

can you check my reply onces

share my details please check access please check

not working

Email us.

please send me your email id

can you please help me with that

Yes Sure, envato@itcroc.com

is their any issue

i already send you email

email us for support envato@itcroc.com

I sent 2 messages from the support link here. I haven’t received answers.

i can’t recive any emai.. please email us i will provide support as soon as possible

I have emailed you, I have used the support system here, NO ONE Is getting back to me. So, Answer Here!

First, I have 2 logos appearing that I can’t get rid of. I just want 1 logo there.

Next, if you look at image error1.jpg you’ll see I need to move a few things, but I don’t see directions on to how to do it.

I want to move the search to the top black bar at the top, Remove the trending news and remove the menu bar where the search is now.

I was able to remove the words Trending News, but I can’t remove the actual scrolling content. and that’s where I want the search bar to go.

And why does my logo have a black square in the middle? I tried making it a jpg so it has a white background, but that looks stupid on the side nav widget. And I can’t seem to upload a different logo for the side nav widget so it’s different from the sites logo.

Also, I want to put the categories menu in the hamburger aka the side nav widget, but again, it’s basically invisible because when widgets go into the side nav bar, the colors don’t change.

https://photos.app.goo.gl/bU2i3x9FNruMb4LA7 https://photos.app.goo.gl/12rhUaWDceTLc579A https://photos.app.goo.gl/S5fnEUicnEmjzgQ16

Customization work is not covered by our support sir. Please email for details envato@itcroc.com

First, SIR? Did you READ my User Name? Why do you ASSUME that I’m a guy? Second, I DID EMAIL YOU!! YOU DON’T ANSWER!! DID YOU READ MY POST HERE?? Third, I did NOT ASK for Customization. You’re saying that ONE LOGO is CUSTOMIZATION?! That your theme AUTOMATICALLY GENERATES 2 LOGOS – SIDE BY SIDE?? Or did you READ ANYTHING I WROTE?

I guess all I can do is leave nasty feedback because you REFUSE to read my question, you’re obviously sexist and you refuse to provide support for your product. OR are you refusing to provide support because I’m a woman?

again i tell you i did not receive any email from you yet. please email us and share you wp-amind access then i will fix you problem. but if you. But if you don’t give the information, tell me how to fix it

I DID EMAIL YOU. I EMAILED YOU FROM THE SUPPORT LINK HERE AND THE EMAIL ADDRESS YOU GAVE ME. It’s impossible that you are not receiving email from both Theme forest and from me.

Just tell me how to fix it here! Your theme demo has 1 logo and no black box in the middle of the logo. The theme I purchased has 2 logos side by side with big black boxes in the middle. How do I remove the second logo? How do I remove the black box? Here is an image of your demo’s logo and my site side by side: https://photos.app.goo.gl/n5bLGHsuDwePnEqT8

Can you not see the difference?

Second: The theme has 2 nav bars. One above and one below the logo. The top Nav bar doesn’t appear in the Menu options. I just want to know WHERE it is so I can take stuff out and put other stuff in. Are you saying the developers are so inept that they forgot to put the top nav bar into the menu options of the theme? Or did you intentionally keep the top nav bar out of the menu so you can charge people to fix your error?

please share you wp-admin access and website url here:envato@itcroc.com i will solve you problem as soon as possible

I did share my wp-admin access, why haven’t you fixed it? You keep telling me you’re going to fix it. I keep sending you the login information, so why haven’t you logged in to fix the bugs in your theme?

18 hours, and you still haven’t used the login I you asked for. I’m still waiting for simple answers. Since you refuse to use the log in I sent you and fix the issue, can you at least tell me to fix the logo?

where you sent give me a screenshot

how many time to tell you i can not recive any email. if you refund please sent refund requst i give your mony back

If you can’t receive email, why do you keep giving me an email address and asking me to send you an email?

I don’t want a refund, I want an answer. It’s really simple. 1. look at the site: Thestuckathomemom.com 2. See at the top where there are 2 logos? And both the logos have black boxes in them? 3. Come back here and a. Tell me how to get rid of 1 of the logos, because I don’t need 2. b. Tell me how to get rid of the black box in the middle of the logo.

Then we’ll start on question 2.

Just type the answer Below!

ok then send me you email address please i will give solution here

Dude. If you can’t receive emails, then how am I supposed to send you my email address? I’m not posting it here. Just tell me how to fix the problem – here. Below.

Hello, Thank you. Removing that line of code, removed the second logo. How Please, how do I remove the black box in the center of the logo?

The black box is inside your logo image. Remove it from the logo and it will be fine see this https://prnt.sc/l0-ibx3sSm1v

Yeah, that’s what I want to do. How do I stop your theme from putting a black box there? As you can see, there is no black box in the logo until I upload it. https://photos.app.goo.gl/1jenPAZTjoBRu4QJ6

Soooo how do I stop your theme from putting the black box behind my image?

See uploaded to the site, No black box: https://photos.app.goo.gl/Tn1iocAfLfPScXV68

So how do I stop your through from adding the black box?

I found the solution. Customizing > Site Identity – do NOT upload the logo there.

You must upload the logo at the dashboard under Media and THEN go into Customizing > Site Identity and select the logo that was uploaded to Media. If you do that the black box won’t appear.

I don’t know why you have an option to upload a logo in Customizing if you’re just going to put a black box on the logo. Why do you put a black box behind the logo? What purpose does it fill?

Your website seems pretty fast.

We recommend you to use LiteSpeed plugin for optimization and caching. If your server has LS integrated it will be a plus.

I used EWWW Image Optimizer and WP Rocket. Is it really necessary to use LiteSpeed?