520 comments found.
Can I buy this theme and install it on 2 websites. Will this affect copyright and future updates?
Hello, according to ThemeForest licensing, you can only use one license / website. For the second website, you will need to purchase an additional license.
Hi there,
1. May I know how do I add my email to receive from the “Simple Contact Form”?
2. Where can I add the Recaptcha Key?
Thanks a lot!
Hello, you can set both in Element Pack Pro – API Settings.
Can you use the theme builder with custom post types?
Hello, yes, you can create templates for both singles and archives on custom post types.
Hello, I would like a refund please, Vault does not fit my needs. Thanks a lot for your feedback.
Hi, please request a refund here: https://themeforest.net/refund_requests/new
Hello. I accidentally bought Vault themes, i sent a refund request, what the status o f my refund process?
Hi, your refund was approved 4 days ago.
So using your theme editor, how do I use the popup on buttons? I’m unsure how to assign them to actual buttons…
Hello, first, add a custom ID to the button, by editing the widget and going to Advanced tab. Then, in popup settings, scroll down to Display Triggers and choose On Element Click. Use your custom ID like this: #custom-id
Hi there! Presale Qst.
Is there a possibility to change the header (menu) styles and behaviors for different pages in the same site? For example: For Homepage use a white background header and black font menu and for services page use a Black background header and white font menu.
Hello, there’s no option for it, but it can be done using custom CSS. We can help with the custom code on our support system: https://support.uicore.co/
How do I turn off the animation that is on individual text sections? (not the whole site animation). All the text seems to fade in with a delay automatically, but there are no motion effects set for individual text blocks…
Hello, switch to the Style tab on the text block widget and make sure Split Text animation is disabled. If that’s not the case, it could be that the entire column or section is animated using Motion Effects.
Thank you for the quick reply – that is exactly what was happening. Adjusted the split text option accordingly.
Dear support,
On the last update the desktop, tablet and mobile icons are not visible anymore and not working to set up the body font-size for a specific viewport. Could you please fix this bug.
Hello, this was fixed in v.1.1.7, so please update to the latest version.
Thanks i had to reinstall v.1.1.7 and now it works again.
Great! If you have any questions feel free to write us via https://support.uicore.co
Do you support Mailerlite? Thanks!
Hello, yes, Mailerlite should integrate nicely with Elementor.
Hi – can you advise where I change the default form sender from “Wordpress” to something else please. The form works, but ends up in spam at the moment. Thnak you.
Hi, you will need to check this with your hosting provider. All emails are sent through your server, using the default PHP mail function.
Hi. On the Classic Center menu, so the one next to Center Creative. When i put the mega Menu, The mega menu is shrink and tight. But when I put back the center creative or whichever others menu, the mega menu is perfectly fine and take the size of the website. But with Classic Center it doesn’t work !
Hi, thanks for noticing, we’ll look into it.
Why my license is already detected in https://my.uicore.co/connect/, but my theme status still “Theme not activated”?
more than 24 still have no any response? From this comment section also support section? Helloooo??
Hello, sorry for the delay, your ticket was updated.
Hi, I’m having problems on both my Staging and Production environments built on Kinsta.
1. I’m not able to update the theme, even though its marked as Active and Registered on staging. 2. When I push from Staging to Production, I still get that annoying yellow banner at the bottom of my site that says “This is a Staging Site”
On production theme options, I’m still getting a message “Your theme is activated. This is a staging enviroment for….”
(FYI, Environment is spelled incorrectly)
How do we fix this? Help appreciated.
Hello 1. There is a known bug with one of the previos version that made the autoupdate not work on some environments. Please follow this guide https://support.uicore.co/help-center/articles/6/theme-update
2..on your main website go to Theme Options / Updates and from there connect your website.
If the issue persist please open a ticket on https://support.uicore.co/ and send us more details including a temp admin account so we can check. Thank you!
What’s a wonderful design: https://vault.uicore.co/creative-agency/
Could you please how can use a similar “Grain” effect for web background? Is SVG? Could you please share CSS code?
Kind Regards
I have used your Landio theme. Excellent experience. Today I checked this theme and no words – 10/10 for design.
Hello, thank you for your kind words!
You can use the same effect in Landio, by going to Theme Options – General – Grain Effect. If that option is not available, please update your theme to the latest version.
Thank you very much, UiCore team!
Hello team & congrats
Some q:
1. Now https://try.uicore.co does not work, can u plz fix to test theme? Gives “Fatal error: Uncaught Error: Class ‘UiCore\Pages’ not found in…”
2. Theme builder documentation? eg. can we create single & archive templates for post/portfolio, which elements support dynamic tags etc IMHO if you do not support single & archive then do not call it a theme builder (its confusing at least)
3. Roadmap/ETA for better woo support?
4. Documentation needs update…https://support.uicore.co/help-center
5. Elementor pro compatibility with containers, nested elements etc? Need serious advice and roadmap on whether to stay with elementor free or use pro (along with your theme)
Thanks
Hello, thanks for reaching out.
1. It should work fine now, thanks for pointing it out.
2. Yes, you can create templates for Header, Footer, Mega Menu, Popup, Page Title, Single and Archive. The usual dynamic widgets like The Title, The Content, Post Meta, etc, are available. There’s also Advanced Post Grid for creating custom grids for archives.
3. We’re planning on releasing improvements for WooCommerce in a couple of months.
4. We’re working on building a new documentation and support system, but we’ll also update the existing one.
5. Our themes work well with Elementor containers. Considering the theme already bundles Element Pack Pro, there’s no need to add Elementor Pro, but it really depends on what you’re trying to achieve.
Presale question:
1. Will there be any issues having a stage enviorment?
2. Will there be any issues changing domains?
3. is there a price plan table elemetor thing?
4. do you have a shopping template?
5. How many times can we tranfer the license to a different domain?
Here is our scenario:
The customer was intreseted in this theme (one of its demos). We are going to customise the demo with his pictures and info on our stage domain, once the customer accepts, we transfer everything across to his domain?
Hello, thanks for reaching out:
1. No. You can activate the theme on a development environment, migrate your website to the production domain, then transfer the license to the new domain. All can be done in a few clicks, directly in Theme Options.
2. Not at all.
3. Yes, there’s a pricing table widget and also some pre-defined pricing blocks in template library.
4. We offer WooCommerce support, however, we don’t have a shop demo for now.
5. There’s a default limit of 5 transfers, but we can increase that if needed.
Reset my license key
Hello, we can’t reset your license. If you want to change the domain, go to Theme Options – Updates and click on Reconnect, then choose Transfer.
Theme is amazing, however the search functionality in template blocks lacks very much! It’s really hard to find a fitting block with so many options. If you can fix this it will be the best theme yet in terms of building websites quick
Hi, thanks for your feedback. For now, you can sort the blocks by category, but we’ll consider adding tags in the future.
How do I decrease the font size of headings on the mobile version please. They are way too big and breaking mid word onto separate lines? Thank you.
Hello, you can control the sizing in Theme Options – Typography. Make sure you select the mobile settings: https://uicore.d.pr/i/Vf2ypD
Thank you for the quick reply – how do I stop it splitting mid word as well please?
You can add this to Theme Options – Custom CSS: https://uicore.d.pr/n/XJ0IPn
But it’s not recommended to do it, because it will overflow the website container.
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