130 comments found.
Documentation not working at https://oceanthemes.site/intro/sandbox/
Sorry, this page doesn’t exist. Please check the URL or go back a page. 404 Error. Page Not Found.
Hi,
Sorry, we’ll fix this bugs, please read more of the documentation here: https://oceanthemes.net/docs/sandbox/
Thank you for your interest in our theme!
Hi, I’m having some issues with the Mega Menu option. I’ve tried to create something similar to your example menu (the ‘demos’ dropdown), but my container width doesn’t match the nav menu section. Also, the dropdown disappears when I move my mouse over it.
14 hours ago Flag Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Demo documentation not working.
Sorry, this page doesn’t exist. Please check the URL or go back a page. 404 Error. Page Not Found.
Hi,
Sorry, please check the Demo and Documentation here: https://oceanthemes.net/docs/sandbox/ and https://oceanthemes.site/intro/sandbox/index.html
Thank you for your interest in our theme!
Hello, thank you for the beautiful theme 
We’re already accomplishing a lot with it.
The only thing I can’t figure out is the following:
We used Home 3 as our main page. The header is transparent and alters when the page is scrolled down. I can however not find where to swap a logo, or the button/text color when the transparency changes.
Do you have any idea where I can change that ?
In customizer the Page header options are very limited.
Thank you very much.
Sam
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi,
Could you, please, help me with the following questions:
1. I have changed the primary color from Appearance > Customize > Primary Color, but it didn’t alter anything. How can I solve it?
2. I have created a block which changes its color when hovering on it, but I cannot find a way to change its text color when hovering. Could you give me a solution?
3. How to make a custom button without an outline (only text, which gets underlined when hovering).
4. How to create custom arrows on a slider? OR Change the icon color, background color and hover colors of the theme default arrows?
Looking forward to your reply)
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, when do you think we will have Elementor Containers as default for structure & pre-built elements?
Right now everything is in Sections & Columns which is slowing down the website performance & load time.
Any estimated time for this fix?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, Elementor Containers are now the default for all, is the theme compatible with Containers now or not?
Hi,
Themes were built using old functions like Sections before new functions like Containers were released.
It should be said exactly like this: The theme is compatible with all Elementor functions. but the old content is incompatible with the Container function.
You can see how to convert Elementor Section to Container: https://elementor.com/help/convert-existing-sections-to-containers/
Thank you!
Hello, Thank you for the Sandbox theme. It is very nice. I am using it to produce a website for a client and in your example demo (#27), everything scrolls beautifully and evenly when I am using my mobile device. The text is within the boundaries of my screen. The little bullet points with icons flow centered and spaced evenly. However, when I replace the dummy text with my own, it all fell apart. And I kept the word count the same. What went wrong? Thank you in advance for your time.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi
If I import multiple demo data theme that will makes any problem?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I bought this product over a month ago yet can’t install it. I was also thinking that this would come with its own page builder when, as it turns out, it is based on Elementor (which I prefer NOT to use). But as of now, I’ve just wasted my money unless I can actually USE IT!
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi. I’m receiving this error when I want to use your template with elementor. Need help.
I have follow exactly as your instruction and my php server is not a problem.
All plugin have been installed. I have activate the theme. When i go to pages and try to use elementor this error will pop up.
Parse error: syntax error, unexpected ‘)’ in /var/www/edxabiz-wordpress/wp-content/themes/sandbox/inc/backend/elementor/widgets/icon-box.php on line 250
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi,
I hope you are doing great. I just purchased a theme and I am trying to download that theme in Wordpress. But it’s showing that the style.css sheet is missing. Could you please help me to resolve this issue?
Best, Fahad
Hi,
Missing style sheet error when installing the theme A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix: https://help.market.envato.com/hc/en-us/articles/202821510
Thank you!
I have purchased the sandbox wordpress theme from here but while uploading it to WordPress it shows an error that the style.css file is missing. how do I resolve that?
Hi,
Missing style sheet error when installing the theme A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix: https://help.market.envato.com/hc/en-us/articles/202821510
Thank you!
I was not able to use this theme. Some very confusing things. I decided not to use it, as, moreover, the documentation is incomplete. Could I request a refund?
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Great Work,Congratulations GLWS 
Thank you so much 
This theme documentation is not detailed. it also needs elementor Pro. Please tell how can i get refund for this purchase.
Hi,
We have explained on the description of the product.
Using Elementor Page Builder Free Plugins (Elementor Pro is not required)
Please submit a ticket and we’ll refund for you.
Thank you!
Hi,
I have a question. I’ve imported demo-5. However, the Woocommerce Shop is out of style.
How do I make it so that my shop matched your demo store in terms of CSS/styling?
Hi,
Sorry, our theme is ready include the CSS/styling for WooCommerce in theme package.
Please submit a ticket and we’ll check your problems and provide a solution for you: https://oceanthemes.ticksy.com/
Thank you!
Please advise 1. how to change the size of the logo. I notice that often the text is coming on the logo in tablet and desktop version.
2. Also tell how to change the sticky header logo from Sandbox to our logo.
3. it seems elementor pro is required to create pages. I tried to add blog post grid to make a blog page. But this element is not available for free version of elementor.. it is only available in Pro version and we have to pay for it. Please advise if there is any way to create blog page with free version of elementor.
This theme documentation is not very clear to explain everything.
Hi,
Sorry, we will complete the theme manual with the best quality and clearest.
Please read more this guide to setup the header: https://oceanthemes.ticksy.com/article/19394/
Thank you!
Love the theme. Pre-sales question: are you considering designing a dark layout example?
Hi,
We are very sorry, currently our theme does not support dark homepage. But we will be creating a dark homepage soon.
Thank you for your interest in our theme!
HI. When I open Appearance > Widgets I get this error The “recent_news” block contains errors and cannot function properly. Check with developer tools for more details.
in console i’ve Object { code: “rest_invalid_widget”, message: “L’istanza fornita è malformata.”, data: {…} } widgets.min.js:7:9068
and POST https://www.pugliainazione.it/wp-json/wp/v2/widget-types/recent_news/encode?_locale=user [HTTP/2 400 Bad Request 577ms]
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Dear author, I can’t see the option to change logo from appeareance – customozation – site identity .
Please advise how we can do it. it’s urgent