31 comments found.
We need HTML version
Hi,
Unfortunately, we do not offer HTML versions of our themes at this time. Our focus is on creating high-quality WordPress themes that are designed to be easy to use and integrate seamlessly with the WordPress platform.
If you have any specific needs or customization requests for our WordPress themes, please let us know. We’re here to help and would be happy to assist in any way we can.
Feel free to ask for anything you need.
Kind Regards
Hello I am getting an incompatible archive error when I got to install the theme
Hi,
Can you please reach us at our support system or via the contact form in our profile, our support agents will help you on solving this issue.
- https://neuronthemes.ticksy.com/
Feel free to ask for anything you need.
Kind Regards
The cart is not working properly. The fly out and hover cart are both blank when triggered both on desktop and mobile. Why is that? We’ve checked everything we could and this is an issue! When we unpacked this theme, all the headers and menus were broken, this cart issue and several other issues arose! Why are you guys selling themes and not keeping them operational like your demos??
We don’t have time to wait on support right after purchasing a theme. Seriously, take care of your products, it helps the customers along the way. We’ve bought a lot of your products and ran and love them but we’ve ran into a lot of issues with them. We need this solved ASAP, or we’ll have to ask for a refund.
We’ve already fixed the header issue, but we need that cart working.
The cart shows up when adding an item ( Add to cart), both on mobile and desktop, and then it disappears again. Only a white column. We’ve added a second menu cart and tried that, we even rebuilt the header, and it’s the same outcome. The neuron builder is a conflict because as with all of your themes, only the NEURON menu cart is available as a widget. Ticket #3396150
Hi,
We apologize for the inconvenience you’ve experienced with our Kotona theme. We understand your frustration and are committed to resolving the issues you’re facing.
Our support agents have already received your ticket (#3396150) and are actively working to assist you. They will provide you with the necessary guidance and troubleshooting steps to resolve the problem with the cart not displaying properly on both desktop and mobile devices. They will also address any other issues you’ve encountered.
We appreciate your patience and understanding. Our team is dedicated to ensuring that our themes meet the highest standards of functionality and usability. We will take your feedback into account to improve our products further.
If there’s anything else we can assist you with or if you require further clarification, please don’t hesitate to let us know. We are committed to providing you with the best support possible.
Kind Regards
Thanks guys, we appreciate it.
You’re welcome anytime 
Feel free to ask for anything you need.
Kind Regards
The issue still persist. We’ve replied via ticket.
Issue resolved. Had to add a line of code. Thanks.
You’re welcome anytime
Feel free to ask for anything you need.
Kind Regards
Im not at all satisfied with the support, it should be a lot quicker? I purchased the kotona theme, i validated the license and my WP dashboard says the theme is active
But im unable to access the demo nor make edits to it? I have submitted ticket, my assistant has as well, it shouldn’t be this hard to install a theme
Hi,
We apologize for any inconvenience caused and we understand your frustration regarding the delayed response over the weekend.
Please note that our support team operates on a weekday schedule, Monday to Friday. We strive to respond to all inquiries in a timely manner and we apologize for any delay in our response.
Regarding your issue with the Kotona theme, we appreciate you providing us with the details of the issue you are facing. Our team will have already responded to your ticket.
Feel free to ask for anything you need.
Kind Regards
I’ve submited a ticket. Can you please log in and delete/remove kotona and all things neuron from my account. This has been a horrible experience, customizing the theme is so complicated and doesn’t translate well on the elementor or customization screen. please remove it from my account immediately, i tried to go to theme/customization but kotona won’t go away, I deactivated the neuron license/plug in, still the current theme is there.
Hi,
We understand that you’ve had a frustrating experience with customizing the theme and dealing with the Kotona and Neuron components on your account. We apologize for any inconvenience caused.
Upon receiving your ticket, our support team promptly reviewed your account. However, when we checked your website, we noticed that you have already taken the necessary steps to remove the theme. We can confirm that the Kotona theme and all related Neuron components are no longer present in your account.
We want to assure you that our support team is here to help you with any difficulties you may encounter in the future. If you have any further questions or need assistance with customization or any other aspect of your account, please don’t hesitate to reach out to us. We are committed to ensuring your satisfaction and are ready to provide guidance and support.
Feel free to ask for anything you need.
Kind Regards
Hello, I am not satisfied with the support at all. Can you confirm my return?
Hi,
We would like to express our sincerest apologies for the negative experience you had with our Kotona theme and support team. Our goal is to provide high-quality products and services to all our customers, and we regret that we fell short of your expectations.
We take customer satisfaction very seriously, and our support team is always ready to assist with any issues or concerns. We understand that timely and effective support is crucial, and we strive to provide the best possible experience for our customers.
The refund has already been accepted by our team, we hope to have the opportunity to serve you better in the future.
Kind Regards
Hell, I face the same problem with the site crashing trying to install demo content
Hi,
I’m sorry to hear that you’re facing an issue with our product. To ensure that we can assist you promptly and effectively, I would kindly request that you reach out to our support system, or via the contact form in our profile.
- https://neuronthemes.ticksy.com/
While we try our best to respond to comments in a timely manner, we primarily use the comments section for pre-sale questions. This is why we encourage our customers to use our support system for technical assistance or any issues they may be facing.
Feel free to ask for anything you need.
Kind Regards
Thank you for your help and your responsiveness the theme is great the customer service is top
You’re welcome anytime, feel free to ask for anything you need.
Kind Regards
I ask for the refund it’s not serious NOTHING works on your theme there are only bugs and errors !!!!???
Hi,
I apologize for the delay in our response to your previous comments. Our support team has been in constant touch with you and has already helped you resolve the issues you were facing.
I understand that even though the issues have been resolved, you may still not be completely satisfied with the service you received. As a valued customer, your satisfaction is our top priority. If you are still dissatisfied and would like a refund, please let us know and we will process it for you without any hassle.
Once again, please accept our apologies for any inconvenience caused. We are committed to providing the best possible service to all our customers and appreciate your feedback.
If you have any further concerns or questions, please don’t hesitate to reach out to us. We are always here to help.
Thank you for your understanding.
Best regards,
Thank you for your help and your responsiveness the theme is great the customer service is top
Hello, We have reinstalled the worpress site with the theme and we still have the same problem that you have already solved. Could you please fix the problem and explain to us why we still have this problem. Because if we have to update the theme we will be stuck with the same problem
Hi,
I apologize for the delayed response as we somehow missed your previous comments. However, I want to assure you that our support team has been in constant touch with you and has already assisted you in resolving the issues you were facing.
Please accept my sincere apologies for any inconvenience caused due to the delay in our response. We value your feedback and are committed to providing timely and effective support to all our customers.
If you have any further concerns or questions, please don’t hesitate to reach out to us. We are always here to help.
Thank you for your patience and understanding.
Kind Regards
Thank you for your help and your responsiveness the theme is great the customer service is top
Hello, IT’S URGENT!!!!!
i bought the theme it NOT working and when i installed neuron builder to add demos the website just crashed and show critical error. Could you please help me?
Hi,
I apologize for the delayed response as we somehow missed your previous comments. However, I want to assure you that our support team has been in constant touch with you and has already assisted you in resolving the issues you were facing.
Please accept my sincere apologies for any inconvenience caused due to the delay in our response. We value your feedback and are committed to providing timely and effective support to all our customers.
If you have any further concerns or questions, please don’t hesitate to reach out to us. We are always here to help.
Thank you for your patience and understanding.
Kind Regards
Thank you for your help and your responsiveness the theme is great the customer service is top
Hello, I made ticket requests no response when I bought the theme but does not work when I install the theme I have a Neuron builder and elementor error which causes critical errors. Please give me a solution quickly because it is urgent.
Hi,
I apologize for the delayed response as we somehow missed your previous comments. However, I want to assure you that our support team has been in constant touch with you and has already assisted you in resolving the issues you were facing.
Please accept my sincere apologies for any inconvenience caused due to the delay in our response. We value your feedback and are committed to providing timely and effective support to all our customers.
If you have any further concerns or questions, please don’t hesitate to reach out to us. We are always here to help.
Thank you for your patience and understanding.
Kind Regards
Thank you for your help and your responsiveness the theme is great the customer service is top
Hi team, The combination of Neuron builder and elementor is causing critical errors. I’ve deleted ALL plugins, uploaded the latest version of Kotona, went to install theme plugins, activated Neuron Builder, Elementor and woocommerce and BAM! Critical error. It works if I do not activate elementor OR Neuron builder – but they can’t be active together.. Please advise. (I bought the theme 9 months ago – it would be normal for the theme to still work and not need extra paid support for just simply working) Best, Maarten
Hi Maarten,
The theme is fully compatible with the latest version of Elementor, but can you please reach us via the contact form in our profile so we can take a look at it.
Feel free to ask for anything you need.
Kind Regards
Problem solved, had to get a direct download link to the new Neuron Builder plugin. The Neuron Builder didn’t update for me, even after uninstalling the plugin, Kotona theme and downloaded the latest version from Themeforest. Perhaps you could make the download link for the latest version of Neuron Builder more visible for Kotona users. Thanks for the help though, works like a charm now!
You’re welcome anytime, feel free to ask for anything you need.
Kind Regarda
Are any Updates planned? Because the Theme has not been updated since a year
Hi @onemandesign,
The theme won’t get updated, but the theme plugin (Neuron Builder) will be updated time by time, you can take a look at the changelog of the plugin.
So the plugin update adds features to the theme or whatever needs to be added to the theme.
For your instance, the latest theme plugin update was almost two weeks ago.
- https://neuronthemes.com/neuron-builder/changelog/
Feel free to ask for anything you need.
Kind Regards
I can’t activate the theme anymore. Entered my API token but nothing happens.
Hi,
We use some functions which connect directly with Envato API to see if the user made the purchase or not, we know it’s exhausting. Still, we’re working on something more accessible to activate it directly from your dashboard.
The reason why it didn’t work is that other permissions were chosen as well, there should be only 3 and not others.
- View and search Envato sites
- Download your purchased items
- List purchases you’ve made
If this doesn’t help you, can you please reach us via the contact form in our profile?
Feel free to ask for anything you need.
Kind Regards
The Theme doesn’t seem to work as intended. I tried to import all the demos but the header is missing. Then I tried manually to integrate it, but still seems broken. Then I get in console error regarding the carousel from ”/digital-agency” saying that “Uncaught ReferenceError: Swiper is not defined”. Can you fix it?
Hi,
Can you please reach us at our support system, our support agents will help you on solving this issue.
- https://neuronthemes.ticksy.com/
Feel free to ask for anything you need.
Kind Regards
the theme is not work at all after import data. It keeps loading, CPU usage is more than 100%
Hi,
Can you please reach us via the contact form in our profile?
Feel free to ask for anything you need.
Kind Regards
Just wondering if you have xd or psd design files? If I was to purchase I would want to make some changes, and it is easier to have the design files to create some new templates. Thanks
Hi,
Unfortunately, we haven’t the files that you’re asking for, we apologize.
But if you purchase the theme, you can edit everything through Elementor with drag&drop elements, so you won’t have any difficulties with making changes to the demos.
Feel free to ask for anything you need.
Kind Regards
I purchased and found that when installing theme, it’s showing an error – are you able to review?
Hi,
We’ve just replied to your ticket in our support system, please check it.
Feel free to ask for anything you need.
Kind Regards
Hi, it has been 10 days and unable to provide a suitable fix – 2 days since the support team replied to my last message but has seemed to replied to others public tickets? Please can you reply…
Hi,
We’re sorry for your experience with our Kotona theme, as I could see in the support system, the support agents have already replied to your comment and provided you a solution for the isssue you’ve had.
Feel free to ask for anything you need.
Kind Regards
I just purchased and theme installation is not working. So I submitted the ticket on your support website, but no response for 4 days.. What is going on? And how long does it usually take to get a response or fixed? it usually takes 1 day for other seller but 4 days without any response is not really helpful.
Hi,
We’re so sorry for the late reply, as it’s the weekend and we’re working only part-time.
I’m seeing that you created your ticket on Friday at 9 PM (GMT+2), and by that time, we were not working.
However, the support agents have already responded to your ticket, please take a look at it.
Feel free to ask for anything you need.
Kind Regards
Thanks for the reply. May i know the hours for support team? I was getting reply but again it got stopped. So would like to know the hours and how long does it usually take to get reply or help. Thanks
Hi,
We’re so sorry for the late reply, as it was the weekend and we were working only part-time.
The support agents have already responded to your ticket and solved the issue, please take a look at it.
Feel free to ask for anything you need.
Kind Regards
Hi, is it possible to use plain text instead of an image logo?
Hi,
Yes, of course, you can add the Site Title instead of the Site logo on your header template.
Please check the following video tutorial about the header builder.
For more, please reach us at our support center, as we use comments more for pre-sale questions.
Feel free to ask for anything you need.
Kind Regards
Hi, thanks for the quick reply. All sorted, thank you.
You’re welcome anytime
Feel free to ask for anything you need.
Kind Regards
