117 comments found.
I have an error when registering my theme purchased yesterday.
When pessing Approve for authoriztion, web shows: There has been a critical error on this website.
- Cane you provide your purchase code!
And access to:
1. Your website URL
2. Your website wp-admin URL
3. Your Dashboard access ( UserName/Password )
4. Your FTP access (User Name and Password) OR cPanel access (User Name and Password)
via private messaging via my profile page!
It will be checked by our technical support!
Best Regards,
Amr
Hi. I want to set up new font for the post . I went to “typo.scss” and changed font-family: “Lora” to “inherit”, and click update file but nothing changes. even though i pressed refresh many times.
- Cane you provide your purchase code!
And access to:
1. Your website URL
2. Your website wp-admin URL
3. Your Dashboard access ( UserName/Password )
4. Your FTP access (User Name and Password) OR cPanel access (User Name and Password)
via private messaging via my profile page!
It will be checked by our technical support!
Best Regards,
Amr
Hello, I just bought your theme, but I can’t activate it. I keep getting this error message : There has been a critical error on this website.
Can you please help me urgently?
Thank you very much, Amine
- Cane you provide your purchase code!
And access to:
1. Your website URL
2. Your website wp-admin URL
3. Your Dashboard access ( UserName/Password )
4. Your FTP access (User Name and Password) OR cPanel access (User Name and Password)
via private messaging via my profile page!
It will be checked by our technical support!
Best Regards,
Amr
Hi I cannot verify my license because when it redirect to your site WordPress give an error let me know how to verify my license of the theme
Hi chesssrimal@
You can provide me with an access to:
1. Your website URL
2. Your website wp-admin URL
3. Your Dashboard access ( UserName/Password )
4. Your FTP access (User Name and Password) OR cPanel access (User Name and Password)
via private messaging via my profile page!
Will be check by our technical support!
Best Regards,
Amr
Does the theme work with Elementor as well?
Hi @JeySign Unfortunately, this is not available in the theme.
We will discuss this option with the developers and it may be available in the next updates 
Best Regards,
Amr
Hello I am very honored to buy your products In the beginning Harmuny WordPress theme from the most beautiful and cleanest I bought is simple and elegant I was hoping to find a set of icons for social media ( such as the TikTok icon…) and to be renewed in adding social Counters and adding other means of communication such as Instagram and others… The side bar and do not forget to refresh in style Since the theme is dedicated to blogs and others… At least he should have everything related to the blog I hope you will put a new update to the theme soon Greetings to you
Hello There,
We are glad you love our theme!
We will discuss this option with the developers and it may be available in the next updates
Best regards
Amr
Hello, how do I translate the search field?
I made the change in the searchform.php file and still nothing happened.
Hello there,
Here is the documentation link: https://harmuny.bdaia.com/docs/#12We do not recommend modifying the file directly. Follow the instructions as in the documents
Best regards, Amr
How long will it take to hear back on the support page? My mobile menu isn’t working so I submitted a ticket a couple of days ago…
Hello, sorry for any late response. Your ticket already answered, please check your ticket!
Please note that our working days ( Mon-Fri ) so it may take up to two business days to handle your ticket.
Hi,
I have a Home page with the Promo Boxes, but when I assign a Blog page for my posts, the Promo Boxes also show up there.
Basically, the blog page looks almost exactly as the homepage because of Promo Boxes. How can I fix that?
Thanks!
Hello,
It would be difficult to assess/advise on the issue via comments cause our development team will not be involved on the whole discussion, so we would request you to please contact our development/support team directly on our support section. Please create a support ticket using the link below and our support team will gladly assist and guide you:
http://support.bdayh.com/Thanks for understanding, and waiting your ticket ASAP.
hi! does the theme haves a feature to overlay menu/header text on featured image in posts? (transparent header)
Is it possible for you to list an option to provide a TikTok account under “Social Networks” on the Appearance Customization page? Thanks.
Hi, @epsilon500!, Unfortunately, this is not available in the theme.
Thanks for your awesome suggestion. We will make sure to add this feature to our next updates.
Best regards
All Licenses are in use. You can use the license on only one domain, revoke the license from the Licenses page on our site to be able to use it on this site.
I want to revoke my license on my previous site and use it on my new site.
Hello there
This very easy you can go to the Licenses Page and click on me Deactivate, Then you can activate it again on any other site!
Best regards
Can I please get an update on support ticket #96 (opened Dec. 20)?
cargo pro when will be live?
We already uploaded it and Envato team are reviewing it right now
Hi Team When the cargo pro is live??
We hope it can be a live at the next week
cargo pro when will be live?
We already uploaded it and Envato team are reviewing it right now
How much time to get live?
I think it should be live on the upcoming 2 days, its for now 5 days in the review
Are you monitoring your item support board? I posted something three days ago and still no response – ticket #127
Your ticket already answered, please check your ticket!
Can you kindly assist with my ticket #132? I posted it 6 days ago. Thank you.
Your ticket already answered, please check your ticket!
Hi Team where is cargo pro??
Will be back soon.
How much time to back? You told us to get the new mega update but it’s totally invisible
We are working hard to get it back with the mega update at the beginning of the month
Mega Update will release with a new name or Same name with be back?
Same name
cargo pro when will be live?
We hope it can be a live at the next week
still not live! Could you share me the local live of cargo pro?
Can you reply to my tickets, please?
Hi @Malastreg
Please provide me your Ticket URL Or Ticket ID!
Best regards, Amr
Hi, Did you receive my email ? Ticket ID is # 71 on your support center. You should see it, right? Regards Pascal
Hi, I’m not able to create a support ticket in your system…
I see that there is an update ready to install for Harmuny theme. I’m using child theme – can I safetly install the update of main theme without loosing the customization?
thank you,
Ela
Hello,
It would be difficult to assess/advise on the issue via comments cause our development team will not be involved on the whole discussion, so we would request you to please contact our development/support team directly on our support section. Please create a support ticket using the link below and our support team will gladly assist and guide you:
https://help.bdaia.com/Thanks for understanding, and waiting your ticket ASAP.
Hi, I have tried to log a new Support ticket twice in your system, it accepts it but doesnt actually display.
Your image uploader for Harmuny tickets also dont work. Here are links to my Google of the screenshots:
https://photos.app.goo.gl/GbL5dGTahv1RMKGD6 https://photos.app.goo.gl/JwUM7vzL4n35YADYAI have two main categories (Sweet and Savoury) with posts that have these assigned, when added to the menu I get a 404 error – can you please assist? Also where do I tweak my favicon? This is not in the documentation.
Thanks in advance!
Hi, I’ve also tried to post in the support forum again and allows submission but the job does not display in the list of open tickets and you cant find it via search.
I’ve searched for similar questions, cleared by cache etc, however I still get 404 error. Can you please respond?
Thank you
I’ve created a screencast of the issue I’m experiencing so you can help troubleshoot quicker. Thank you
https://screencast-o-matic.com/watch/criD3AVirvrHi,
Thanks for getting in touch. We’re currently out of the office from 16 July to 24 July and we will have a limited access to our support center during this time for ‘Eid Al Adha Holiday’ for more referece about it: https://www.officeholidays.com/holidays/egypt/eid-al-adha. If you can’t get through to me and have an urgent inquiry, you can contact a member of our 1st line support team at https://forum.bdaia.com/ .
For non-urgent inquiries, We will return your message as soon as I get back in the office.
Thank you,
