Hello there,

Thank you for your interest in our theme. Please email our support : https://themeforest.net/item/geeks-online-learning-marketplace-wordpress-theme/34322176/support with your admin details. Let us take a look and get back to you as soon as possible.

Thanks, N

When I contacted assistance, they informed me that customers who bought the template via envato element were not eligible for help. Although I do not require assistance, your template needs to be fixed and has problems that you can review. I merely want to contribute so that the template is improved to boost sales and values.

Hello again,

Apologies for the miscommunication. We agree that this is not a support related issue but something that needs to be fixed at theme level. Please email our support with the details and our team will look into this issue.

Thank you so much once again for bringing this to our notice.

Regards, MadrasThemes

Hello there,

Thank you for purchasing our theme and for reaching us. We released the update recently on 16th June 2023 please update the theme as follows

The theme can be updated in 3 ways:

1. Automatically: You can use the Envato Market plugin to update the Theme automatically. Instructions here: https://ibndawood.com/how-to-update-a-themeforest-wordpress-theme-or-a-codecanyon-wordpress-plugin/

2. Semi-Automatically: Sometimes, (1) does not work. You should download the latest installable WP theme zip file from your Themeforest downloads page and then upload it via Appearance > Themes > Add New > Upload Theme and upload the zip file. WP will backup the old Theme and install the new one.

3. Manually: You should download the latest installable WP theme from your ThemeForest downloads page, rename your current theme folder in wp-content/themes folder, unzip the downloaded WP theme from your Themeforest downloads page and upload it to wp-content/themes folder.

Please note that updating a theme will override any custom changes that you make to the parent theme. Hence we recommend using a child theme. A child theme is not meant to be updated and should contain only your custom changes. Also, we strongly advise that you backup your website and database before updating. It allows you to roll back the update if anything goes wrong after update.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, N

Hello there,

Thank you for reaching us and apologies for not responding earlier, we were closed during weekends. Please note our response time is 1 business day and we are closed on Saturday and Sunday which are weekends.

Our theme is compatible with latest version of Tutor LMS v2.2.1. Course bundle feature is part of Tutor LMS Pro plugin. Please follow the link: https://docs.themeum.com/tutor-lms/course-bundle/backend-course-bundle-creation/

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, A

Thanks for the feedback, I was wondering if the course bundle feature is working with theme or not because when we are trying to create new bundle we are receiving the following error:

—-—-—-- Fatal error: Uncaught Error: Call to a member function is_built_with_elementor() on bool in /home/customer/www/handasi.org/public_html/wp-content/plugins/geeks-elementor/plugin.php:228 Stack trace: #0 /home/customer/www/handasi.org/public_html/wp-includes/class-wp-hook.php(308): GeeksElementor\Plugin->disable_setup_prose(true) #1 /home/customer/www/handasi.org/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters(true, Array) #2 /home/customer/www/handasi.org/public_html/wp-content/themes/geeks/inc/template-functions/page.php(150): apply_filters(‘geeks_setup_pro…’, true) #3 /home/customer/www/handasi.org/public_html/wp-content/themes/geeks/inc/template-functions/page.php(170): geeks_is_prose_enabled() #4 /home/customer/www/handasi.org/public_html/wp-includes/class-wp-hook.php(308): geeks_setup_prose(’’) #5 /home/customer/www/handasi.org/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters(’’, Array) #6 /home/customer/www/handasi.org/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/li in /home/customer/www/handasi.org/public_html/wp-content/plugins/geeks-elementor/plugin.php on line 228

Is it possible to debug this at your end?

Hello there,

Thank you for reaching us.

We checked our code thoroughly at our end and it seems fine. Can you reach out to our support: https://themeforest.net/item/geeks-online-learning-marketplace-wordpress-theme/34322176/support with login credentials for us to check.

Thanks, A

Hello there,

Thank you for your interest in our theme. The theme is a TutorLMS theme and supports all features of TutorLMS & TutorLMS Pro but the Pro version needs to be purchased separately.

Thanks, A

The store section under dashboard isnt working

Hello there,

Thank you for reaching us.

Please email our support from here : https://themeforest.net/item/geeks-online-learning-marketplace-wordpress-theme/34322176/support with screenshots of the issue you are facing.

Thanks, Y

Hello there,

Thank you for reaching us. Can you please elaborate more on the issue with a screenshot and contact our support for more assistance as it seems to be working fine at our end.

Thanks, A

Hello there,

Thank you for reaching us.

Please email our support from here : https://themeforest.net/item/geeks-online-learning-marketplace-wordpress-theme/34322176/support with screenshots of the issue you are facing.

Thanks, A

Hello there,

Thank you for your interest in our theme. We’ve corrected the details. The login should work now. Please let us know if you run into any issues.

Thanks, A

Hello there,

Thank you for purchasing our theme and for reaching us. Please make sure you are having the latest plugins and theme.if yes please email our support from here : https://themeforest.net/item/geeks-online-learning-marketplace-wordpress-theme/34322176/support with WP admin details. We will take a look and get back to you.

Thanks, N

Hello there,

Thank you for purchasing our theme and for reaching us. Please refer this documentation to change font type https://www.wpbeginner.com/wp-tutorials/how-to-change-font-in-wordpress/

Hope this clarifies.

Thanks, N

You have to tell us how to modify the fonts to fit this theme, among other common methods.

Hello there,

Thank you for reaching us. Please add the given css in Appearance > Customize > Additional CSS and change the default “Inter” font as your choice.

Hope this clarifies.

Thanks, A

Hello there,

Thank you for your interest in our theme.

May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to ThemeForest customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.

If you are Elements customer, please note Elements subscription does not include theme support.

Thanks, N

Hello there,

Thank you for reaching us and apologies for not responding earlier, we were closed during weekends. Please note our response time is 1 business day and we are closed on Saturday and Sunday which are weekends.

May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to ThemeForest customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.

If you are Elements customer, please note Elements subscription does not include theme support.

Thanks, A

I bought the Theme on Envato Elements

Hello there,

Thank you for getting back. please note Elements subscription does not include theme support.

Thanks, N

Hello there,

Thank you for your interest in our theme.

We are working on the latest Tutor LMS plugin compatibility with the theme. We will release an update soon. We will make the theme compatible with the pro also.

Hope this clarifies.

Thanks, N

Hello there,

Thank you for getting back. We do not own the Pro version and hence we cannot include it with our theme.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, A

You can get a lifetime licence and put the plugin without licensing it, like other themes.

We cannot use the license to distribute the plugin. We reached out to the plugin authors and they did not provide us with the permission to distribute their plugin.

Hello there,

Thank you for purchasing our theme and for reaching us.

You can use any third-party plugins for reCaptcha with our theme.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, N

Hello! can you tell exactly name of the plugins I have try many but doesn’t appear on registration page.

Hello there,

Thank you for reaching us. You can achieve it using third-party plugin like this : https://wordpress.org/plugins/no-captcha-recaptcha-for-woocommerce/

However please note that third-party plugins are not supported.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, A

Hello there,

Thank you for purchasing our theme and for reaching us.

There is no color switcher ( Dark / Light ) option in Geeks .

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, N

Hello there,

Thank you for purchasing our theme and for reaching us.

If you want to change the overall theme color there is an option in customizer-> color . For changing the particular hover color you have add custom css .For that Please email our support from here : https://themeforest.net/item/geeks-online-learning-marketplace-wordpress-theme/34322176/support

Thanks N

Hello there,

Thank you for reaching us. Please add the given code in your child theme’s functions.php to correct editor page block width issue.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, A

Hello there,

Thank you for reaching us. Please add the given code in your child theme’s functions.php to correct editor page block width issue.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, A

Thank you! Thank you! Thank you!

Hello there,

May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to ThemeForest customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.

If you are Elements customer, please note Elements subscription does not include theme support.

Thanks, A

Hello there,

Thank you for your interest in our theme and apologies for not responding earlier, we were closed during weekends. Please note our response time is 1 business day and we are closed on Saturday and Sunday which are weekends.

1. The theme is a TutorLMS theme and supports all features of TutorLMS. Using Tutor LMS plguin, you can create cohort-based courses. Please follow the link for more details: https://www.themeum.com/create-cohort-based-courses-with-tutor-lms/

2. There is no direct video upload options, you can share the external URL links ( where you upload the videos ) in class conversation / activity feed.

I recommend you to trial the theme before purchase. Please email our support from here : https://themeforest.net/item/geeks-online-learning-marketplace-wordpress-theme/34322176/support and we’ll setup a trial for you.

Hope this answers your question. Let us know if you have any other questions.

Thanks, A

Hello there,

Thank you for your interest in our theme.

The theme is a TutorLMS theme and supports all features of TutorLMS. In Tutor LMS plugin, it is not possible to import data from UDEMY or Coursera affillate program.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, A