1660 comments found.
I really liked your theme and wanted to purchase. But when asked simple questions here in comments, you always redirect to your support portal. I’ve tested the theme and is really good but after seeing this comment section I think I’ll get stuck for long time if I encountered any problem. ... 
Hello,
If you have any problem with the theme, we recommend you open a support ticket at https://thememove.ticksy.com/submit/ to get the best help. To check and find the root cause of the problem, we will need your site’s admin credentials. The ticksy system will be more private and it’s better to keep your privacy.
Regards.
Hi,
I am getting following error on my page
auto elementor-absolute elementor-widget-tablet__width-initial elementor-widget elementor-widget-image” data-id=”c6e7b96” data-element_type=”widget” data-settings=”{motion_fx_motion_fx_mouse”:[]}}” data-widget_type=”image.default”>
I also cannot delete demo courses kindly me with that. I bought this theme last year but i was to busy to install it. Please help me with that
Hello,
Since your support has expired, we recommend extending your support package to get the best help.
However, you can also reach us via email at support@thememove.com. Please keep in mind that email is not our main support channel, so the response time will be slower than usual since we have to process support tickets in the Ticksy system first.
Thank you 
Hi,
Today finally i have got time to install this theme after few month and i am getting the following error when i try to import the demo
The importer is working
after that
504 – Gateway Timeout [?] PHP Version 7.4.33 [?] PHP Post Max Size 256 MB [?] PHP Time Limit 30000 [?] PHP Max Input Vars 5000 [?] MySQL Version 5.7.39 [?] Max Upload Size 256 MB
Server Info ApacheHello,
Please open a support request here https://thememove.ticksy.com/submit/, then we will check and guide you step by step to fix the problem.
We recommend extending your support package to get the best help if your support has expired. You can also reach us via email at support@thememove.com. However, please keep in mind that email is not our main support channel, so the response time will be slower than usual since we have to process support tickets in the Ticksy system first.
Thank you
Hi, I have two questions on https://thememove.ticksy.com/, please support me
We have responded to your ticket, have you checked it?
I regret buying this template. Customer service does not respond to you The template has problems I want to get the money back, please
Hello, I have checked your ticket. If you have new questions or encounter new problems, I recommend you open a new ticket so our support team can get updated about your problem better. Thank you
my support expired recently, but I need help with the update, my website has been worked 100% in the parent theme and you have made changes in some PHP files that I have requested before, I want to make a child but I can’t since I don’t know which are the files that you have modified
Hello
Since your support has expired, please send an email to support@thememove.com. We will help you check and guide you step by step.
Thank you
Mail send; thanks
How can we define a custom header or a custom footer? Thanks !
Hello,
Please open a support request here https://thememove.ticksy.com/submit/ then we will check and guide you step by step.
Thank you
Why doesn’t the footer and header haev global attributes? I can’t set other footer to a specific page. Nor a header. Why? How?
nvm. found it
When will we get the latest tutor lms pro update please?
Thanks
Hello, we are in the final stage of testing this new version, the new version will be updated this week. Thank you!
Hello,
I would like to know how to edit the blog page. the blog page doesn’t show the top header like the demo “Latest news are on top all times”. How can I show it and change the title?
Thank you!
Hello, please open a support request here https://thememove.ticksy.com/submit/, then we will check and guide you step by step.
We recommend extending your support package to get the best help if your support has expired. You can also reach us via email at support@thememove.com. However, please keep in mind that email is not our main support channel, so the response time will be slower than usual since we have to process support tickets in the Ticksy system first.
Thank you
So no help through this page? at least a clue what I have to change?
Hello, you can check this article to see find if it has what you need https://document.thememove.com/edumall/top-bar/customize-top while waiting for the response from our support team.
Thnank you!
Hello dear ThemeMove team I loved your theme, but I couldn’t use it in any way, unfortunately, the coding is too heavy, it is not optimized, the page loads are too long and it contains some errors. I waited a long time for the codes to be optimized, but unfortunately it did not happen. Please I would be very grateful if you could refund my money. I hope you can understand me. with my love and respect.
We won’t be able to process any request which does not belong to those needs.
For more detail, you can please raise a refund request then wait for the process and management from the Envato team.
Thank you for your understanding and help.
Regards
Hello again dear ThemeMove team I bought your theme 3 years ago and no code optimization was done during this period. No one wants to pay for something they can’t use. I hope you will consider this situation and approve my refund request. Thanks Regards
Thank you for supporting us. Your refund request has been accepted, please wait for a few days for Envato to process your refund. Hope we can work together again in the future.
Thank you very much for your understanding. I love the work of the ThemeMove team. Hope to see you in another project. With my love and respect.
Hello, When visiting a course page, a modal window pops up asking the user to login. How can i disable that? Thank you
Hello,
Please open a support request here https://thememove.ticksy.com/submit/ then we will check and guide you.
Thank you
Thanks for the reply. The license was bought by another person and i no longer have access to it. I’m willing to buy a new license but i just need to make sure that this is a theme issue and can be sold through support.
*sold->solved
The answer is yes, you can disable it
When you will be updating this theme to the current wordpress version?
Hello, we are in the compatible testing process and will update the theme soon
Pls Update Tutor LMS Pro 2.1.4 to 2.1.9 for security reasons its important!
Hello, do you have any problems with the theme? Please open a support request here https://thememove.ticksy.com/submit/ and provide us with more detail.
Thank you.
Hi, when Tutor 2.1.9?
Hello, we are in the compatible testing process and will update the theme soon
thanks!
Guys, for you information: Tutor LMS v2.1.9: Boost Security With Social Login, 2FA, Email Verification, and More!
Now WordPress 6.2 released. When will be your next update?
Hi,
Our team will check and update it soon.
Regards
Any eta, my dear friends?
Hello, it will take some time for us to test the compatibility, then update the theme. If you have any problems with the current version, we can help at any time. Feel free to let us know.
Hello! Is it possible to make the role of a parent who has several children and buys courses for them? Children should have their own accounts and courses that their parent bought for them should appear in them.
Hello, thank you for your interest in our theme. Unfortunately, this feature is not available yet.
This is an important feature for schools working with children. Children cannot pay on their own. If you implement this feature, you will be the best! I’ve asked several authors, no one has done it yet. I like your theme and it looks like I will buy it. Therefore, I hope that the role of a parent will appear in your roadmap.
We will definitely note this feature down and consider adding it to the theme. We also need to collect more opinions about this idea and this process might take a while. Therefore, we can not promise that this feature will be available on any specific date. Hope you can understand and thank you so much for your recommendation.
Hello,
I keep getting hundreds of spam user registrations on my website like this one @elonswallets – telegram MUSKS 769 WALLETS AND ASSETS evcsj. Can someone help me how can I safeguard against this?
Thanks.
Hi,
Just wanted to know if this theme is compatible with latest wordpress 6.1 version?
Hello, the theme is compatible with WordPress 5.9. We are working on the new update already. Hopefully, it can go live soon.Thank you
ok, thanks 
1. Please I need the documentation of this theme.
2. Why do I have just one default demo option to import.
3. I want the Course Hub – Main (thememove.com) as the default.
4. I cannot see where to edit the menu
5. No changes is being effected on the Header and Footer.
6. I tried to sign in as a student and instructor, it’s not working
I have opened a ticket and no response from your team!
Hello, we apologize for the late response, this is due to the large number of tickets awaiting. Please check the support ticket you have opened to get the best help from our team. Thank you
Please your support ticket is not really helping; my questions have not been answered. And your response time is just too slow.
