386 comments found.
have purchased second license and when we are trying to verify the liquid portal API doesnt detect second license and resync with envato isnt working at all. tried opening a ticket on helpdesk #19534 but no response from last 2 days.
Hi Rahul,
I see it’s already been responded, could you please respond the the ticket if you need further help.
We’d love to assist you.
Cheers, Team Liquid
I have submitted a ticket only to get a response that ArcHub wasn’t loaded when it clearly was in plain view. Further comments to get support were ignored. Frustrated as every response is days slow and the theme has glitched fully. This has not been an easy to use option compared to other purchases
I see it’s already responded, could you please reply the ticket if you need further help. We’d love to assist you.
Hi— Great theme once you get the hang of it, but I am having major issues with the blog:
On the single post pages, the only way I seem to be able to get the Post title to show is when the header is disabled. ??! I have tried numerous combinations of settings, started fresh and cannot figure out the issue.
On the main blog archive page, for some reason, the header is 3x taller than it should be.
I would also like to request a feature for alignment/fill settings the post’s featured image.
Thanks
Hi there,
Could you please submit a ticket with all the details? We’d love to assist you.
Cheers, Team Liquid
It would be nice if the developers would also include the special CPT support in this theme as in the Hub Theme (in the Theme Options).
Hi where I can change in Arc Hub – Woocomerc – products view sales badge color. Now I have red color, and I would like to add green color.
Could you provide me with come help or custom css?
Hi there, could you please submit a ticket. We’d love to assist you.
I have few two tickets #19619 and #19313 just respond to my question on one of them.
Hello, we are thinking of buying your theme. I wonder if the cursor can return to normal.
Hello Emre, yes, the cursor could also be a default one.
Hi,
I’m thinking about buying your theme.
I have to ask you and I hope you answer sincerely if there are the same problems I encountered with your theme Hub, which made a simple site a delusion.
Thank you
Hi there, if you submit a ticket with the issues we’d be more than happy to assist.
Cheers, Team Liquid
Hi,
I haven’t purchased this theme yet.
I was wondering if it was basically the same theme as Hub.
The Hub theme made it very difficult to create a simple site.
I have opened dozens and dozens of tickets for the Hub theme, but in addition to receiving answers after days, many of the problems have not been resolved.
For example, you have deprecated basic wordpress features such as post formats, consequently creating conflicts with plugins that normally work with any free and pro theme.
By removing the functionality of the post formats, for example it makes that theme for the blog very inconvenient, they cannot be highlighted: Galleries, audio, video or quotes.
By the way plugins that reintegrate them don’t work with your theme.
I wanted to understand before buying if I have to find myself in the same situation.
Thank you
Hi,
I’ve instantly sent you a message last week after purchase to get a refund because I bought this theme by mistake.
I’ve also bought your other theme https://themeforest.net/item/hub-responsive-multipurpose-wordpress-theme/31569152 which is the one I use. Could you please give me this refund ? Thanks
Hi there, I have forwarded your request to the in charge.
how can i import more than 1 demo?
The same as importing the same demo, but make sure not to import the settings. On a separate note, I’d recommend using Hub Collection, which helps you to import any pages/sections you want without importing the entire demo.
Hello, We are having a different problem, I cannot change the favicon image of the site, can you help with this?
Wordpress does not provide changes from its own location.
Hey there, could you submit a ticket with all the details? We’d love to assist you.
hi there, I have posted a ticket yesterday and no respond till now and it is a little bit urgent. Could you check it please? Ticket No #19137
Hi Babis, I see your ticket has been resolved already. Feel free to submit a new one if you need further help. Cheers, Team Liquid.
I bought the theme. I activated it on liquid website. But when I try to activate the theme wordpress (6.2) gives an error and I must rename the theme folder to access wp admin again. How to solve?
Could you please submit a ticket with all the details? We’d love to take a closer look what’s wrong there.
Hello, I get a message: “ArcHub Elementor Addons” requires “ArcHub or ArcHub Child” theme to be installed and activated. because I have given my child theme a different name. I want to be able to use “ArcHub Elementor Addons” with my whatever name child theme.
Hi Ibaritakis,
Could you submit a ticket with all the details, we’d love to assist you.
Cheers, Team Liquid
How to switch off on mobile, sticky bottom woocomoer additional menu?
It’s our wp bottom plugin, once you deactivate then it should be fine. Feel free to submit a ticket if you need further help.
Thank you – it so simple but not easy to find how to do this so maybe in future prepare easy faq – fore basic improvements 
I have an urgent project and I bought your theme because it looked fine, but after just import the demo its not look like as it should 
So Im not satisfied now… and you are “out of working hours” so I will not get any help…
I see your tickets have been responded, feel free to submit another ticket in case you need further help. We’d love to assist you.
hi there! Is it possible to create a timeline?
Hi there, could you please submit a ticket with the details what you’re willing to create so that the tech team will assist you.
I’m about to buy your template and I have few prior questions before that. 1. I noticed it is build with Elementor. Do I need to buy Elementor in order to use this design: https://renovationarc.liquid-themes.com ? I mean all sections. 2. Is it easy to implement and manage portfolio section for example. Do you support different templates for each page category, i.e. About Page, Portfolio item, etc ? 3. Is it easy to implement custom CSS and would you suggest using Child Theme creation?
Hi there,
You don’t need to buy anything other than ArcHub theme. It’s super easy to manage portfolio sections with the high flexibility. Any template and page can be mixed and matched.
Custom CSS and Child theme are also easy to manage.
Please let us know if you need further assistance.
Cheers, Team Liquid
Great looking theme! ... before making the purchase , I like to know whether the the theme is compatible with Gravity form. Thank you.
Hi Chenan,
Hope you’re doing well! Yes, the theme is compatible with Gravity form.
Cheers, Team Liquid.
I am having issue resetting password to the liquidtheme support portal and your website chat wasn’t online today. How do I contact you?
Hi there, could you please submit a ticket with all the details. We’d love to assist you.
....No I cannot because I cant reset the password to your tickets system… Please read my comment
Your reset password on ticket system doesn’t work, there is no one on live chat for 2 days…
I mean cmon… How long do I have to wait for your support…....
.....
Are you joking? 5 days no reply??
Hi there,
Could you please re-try? If still does not work – please email to info[at]liquid-themes[dot]com
Cheers, Team Liquid.
Can anyone reply to the email? Ive sent it 2 days ago…
Its taking 8 days for me just to get in contact with your support team. How supportive is that…..
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