12923 comments found.
can ı use #f6f6f6 and #e6e6e6 for product background colour? . ı saw you choosed #f9f9f9 and #fafafa. thats why I am confused.
Hello,
Sure, you can use any color you need. It doesn’t have any limitations.
Kind Regards
Hi, It is possible to change the theme width in boxed mode with hidden owerflow to for an exeample 1240px with css styling? if so can you please provide this for us.
Regards TAL
Hello,
Thank you for reaching out to us with your question. We appreciate your interest in our product and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
The theme is great, but recently, when switching categories (pjax.min.js) it is very slow and you have to wait 2 minutes until the category is switched…
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
7.2 soon? Need to buy another license. Or should I wait
Hello,
Thank you for contacting us.
We are going to release our 7.2 version later this week.
Kind Regards
Exciting news! Can’t wait!
Hello, can this theme be adapted to sell photographs? each image has different prices by resolution.
Hello,
Thank you very much for being interested in our theme and contacting us.
Of course, you can sell photos as digital products with WooCommerce and our theme. Let me know if you have any further questions.
Kind Regards
Hello! the attribute filter in the mobile version of the site closes after selection each time. For example, I need to select 3 attributes at once, but I have to open filters 3 times to do this. Could you fix it?
Can I make it so that the user first selects the required number of attributes, and then clicks apply and gets the result?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
How i can download the theme child version.
Hello,
Thank you for contacting us.
You can download our child theme from this URL download the WoodMart child theme here https://woodmart.xtemos.com/plugins/woodmart-child.zip
Kind Regards
Hi We are missing latest WPBakery
Regards Jens
Hello,
We have updated the plugin to the latest version on our server. You should be able to update it now via Dashboard -> WoodMart -> Plugins.
Kind Regards
Hi Thank you for quick reply, however stil cant update (not showing any updates available yet)
Please, send us your admin access so we can check it on your website. Use the contact form on this page https://themeforest.net/user/xtemos
Hi, i couldn’t find this section https://prnt.sc/1aGOywoqbvdK in documentation. please send the documentation link for this SPECIFICATION Changes ?
Hello,
This section is a part of our custom layout which you can edit in Dashboard -> WoodMart -> Layouts -> Single product. More information about our custom layouts can be found here https://xtemos.com/docs-topic/single-product-page-builder/
Kind Regards
Hello,
I believe I found a bug.
When I enable custom layout for single product (layout 1 or https://woodmart.xtemos.com/shop/lighting/bolla-gervasoni/?opts=single_product_layout_5) it will fail with the following error:
https://pastebin.com/VpW1hcQkI attempted to try and solve it on my own by researching and making some file changes, but different errors would come up. So unfortunately, it’s out of my scope of fixing the bug on my own.
I believe I did narrow it down to it being related to the “Product add to cart” element. It seems products with 70 or less variations works fine but anything more than 85 fails with that error (the error does mention a TypeError count()).
If I remove the “Product add to cart” element the product page loads fine. But once I re-add that element (to show the swatches/sizes and add to cart button), the page fails.
I do not believe this is related specifically to my site. I believe this to be a bug with the theme (but I could be wrong – if a 85+ variation product with swatches works for you I’ll keep researching).
I’m using:
WoodMart 7.1.4 WooCommerce 7.6.0 Wordpress 6.2 PHP 8.1
Thank you for your time, hopefully this can be fixed in the near future as I really like the ability to make my own product page layouts 
.
Hello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme: WoodMart core WooCommerce Elementor/WPBakery page builder
You can use the contact form on this page https://themeforest.net/user/xtemos
Thank you in advance
Sent the information around 15 minutes ago. Thank you!
Sorry, but we can’t see your website because of error https://gyazo.com/71a98fd7f2f255ad2bbd54f7685e0023
Oh sorry I’ll need to whitelist your IP address as I have a Cloudflare firewall. You can send the IP through the email I sent earlier
Hello,
It looks like a bug in our theme. Could you please send us your FTP access so we can try to apply a fix on your website?
Kind Regards
Hi,
I just responded in the email. I very much appreciate the quick investigation into this :thumbsup:
Hello,
This seems like it has been fixed .
Thank you for your time on this it is much appreciated!
You are always welcome. Feel free to contact us if you have any further questions.
Renew few times my support, but theme get bugged again after update I think. The menu before update shows everything well but now changed to “mouseover effect”.
https://snipboard.io/XINsHW.jpgBefore “E-J”, “K-M”, “N-S” and other colums shows entire menu like first one, but now shows as mouseover and shows line under the first colum at the end.
How can I fix it?
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Hello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme: WoodMart core WooCommerce Elementor/WPBakery page builder
Use the contact form on this page https://themeforest.net/user/xtemos
Thank you in advance
Sent the access data.
Please, keep all non-theme-related plugins temporarily turned off.
Please turn off yourself, so its a site that sales and I cant turn off plugins till you can check the site. So I dont know when you are checking the site. This is sales page, and must be working.
We have fixed this on your website by applying patch 452026 Please, check how it works now.
Checked working cond. Thanx. Just another question, I always update the theme, but you says you apply the patch, thoese patches are not comming with the update?
Hello,
We release small patches before the update to fix important issues sooner. Don’t worry, this fix will be included when the next update will be installed on your website. Read more information here https://xtemos.com/docs-topic/automatic-patcher/
Kind Regards
To whom it may concern, My website using about 10 years old theme has been up and running. I just bought Woodmart theme last week and updated my website with it at night; however, my product cannot come up anymore. I can see it in the dashboard, on the website, and can edit it; however, when I click on the link, it won’t show up. Could you please tell me what is the issue? Thank you, -Mike *BTW, I only have the Woodmart theme up at night and rolled back to original theme during the day so my customers can use it.
Hello,
Thank you for reaching out to us with your question. We appreciate your interest in our product and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Can the Product Comparison table be configured so that the rightmost column is shown at all time (freezed like in Excel) and only the products columns can be scrolled sideway?
Hello,
Thank you very much for being interested in our theme and contacting us.
Could you please send us a screenshot or example so we can better understand what you mean?
Kind Regards
Please advise how to attach images. Thank you.
You can use some cloud service like Dropbox or Google Drive since the comments section doesn’t have the option to attach images.
The leftmost column shows the characteristics of the products. When scrolling, we would like to freeze it and let the product columns hide underneath it.
Can this be configured?
Hello,
We have sent you an access request to that file and await your approval. Then we will be able to see the screenshot.
Kind Regards
Sorry for the inconvenience. Already shared the file. Please take a look. Thank you very much.
Hello,
Thank you for the screenshot. Now we understand what you mean. Unfortunately, it can’t be achieved with our theme at the moment. But we will review this and consider it as an improvement for our future updates.
Kind Regards
Hi. Is it possible to show in the basket products that MAY INTEREST YOU… ?
Hello,
Yes, it is a default WooCommerce feature and you can display these products with our theme too.
Kind Regards
Hi Clients are getting sued for milions for not having an accssible website – Any chance you could make your website more accsilbe?
I mean your theme
Hello,
Our theme currently doesn’t have any accessibility issues. If you face any, you can report them here and we will fix them in our next theme update.
Kind Regards
Hello, I want to report a bug. scroll for drop down menu not working on Rtl languages.
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
In this folder: wp-content\themes\woodmart\css\parts
This file does not exist : mod-dropdown-aside-rtl.min.css and 404 error appears in the browser console for this file on Rtl languages
As we can see, this file exists in our theme and it works well on our end. Here is a screenshot https://prnt.sc/TnduhLWUo-Xa
Added in newer version. It didn’t exist for me thank you
You are welcome. Feel free to contact us if you have any further questions.
Hi there!
I’m reaching out here since the support is a simple forum where I never receive a response. I thought you had real support. The current problem I’m having with my website is that in the archives of my products (https://audioconcept.com.ar/productos/) only the “Favorites” button is shown, the “Compare” button is not visible. The website is being used as a catalog, with no purchase option. When the purchase option was enabled, all icons were displayed in the archive – the “Compare”, “Cart”, and “Favorites” icons. Currently, only the “Add to Favorites” icon is shown. It works fine on desktop, but on mobile, it behaves as described. I tried disabling the catalog mode, but it still doesn’t show. I also disabled all plugins that do not belong to Woodmart, but it didn’t solve the problem. I appreciate a response.
Hello,
Our support forum topics are answered by our specialist frequently so you can create a topic there and share your admin access. It will be taken by our staff and you will get all the necessary assistance asap.
Kind Regards
Hello. I entered the support forum and saw that my previous queries were answered. The problem is that I never found out. I did not receive any email or anything to notify me. Then the answers to the queries made can be viewed in the forum, to the side. But if you enter your xtemos account, no notification or history of questions and answers made to support appears. They should improve that point. Beyond the claim, the theme is excellent.
Hello,
You were supposed to receive a letter with our response on the forum to your email. It’s strange that you didn’t receive it. Perhaps it went to your spam folder.
Kind Regards
Latest release killed our site:
“PHP message: PHP Parse error: syntax error, unexpected ‘)’ in /wordpress/wp-content/themes/woodmart/inc/integrations/visual-composer/maps/video-poster.php on line 107
Please fix this NOW and stop deploying buggy untested releases.
Hello,
We checked this file but there is no error there. So it looks like a problem with your website only. Please, send us your admin and FTP access using the contact form so we can check what is wrong there https://themeforest.net/user/xtemos
Kind Regards
Hi When will the next update come out?
Hello,
We are working on a new update and it will be released in a few weeks. Note that our 7.2-beta is already released and you can download and test it on our support forum.
Kind Regards
Hello Xtemos, I seem to be experiencing an issue with the template right now. When I was trying out a demo this appears from the my-account page.
https://prnt.sc/l3R1Mv1eerO8This is for a demo site that I am experimenting on. https://kicksrusph.com/my-account/
Hello,
Thank you for reaching out to us with your question. We appreciate your interest in our product and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hi, I cannot post anymore from the forum. Any chances you could send a basic CSS base from what was mentioned? It seems like this is a bug from the stylesheet itself. There is no reason for the huge blank or gap to show up from the very bottom of each cart, my-account and checkout page. I have experienced this before from using an older version of Woodmart, I cannot identify why this happened again from the demo that I am testing.
Try to use the following CSS to fix this
body { background: black; }
