97 comments found.
Css change when customers log in: When customer log in, the css of date in the booking form changed. How to fix it?
Hi,
You can take a photo or video of the problem. Or please create a ticket on the forum so we can check for you https://help.physcode.com/
Thanks.
pre purchase comment does the theme support the widgets from Rezdy and Bokun?
The package could not be installed. The theme is missing the style.css stylesheet.
Hi,
You can refer to the article https://help.thimpress.com/hc/articles/2/4/3/how-to-fix-broken-theme-andor-stylesheets-missing-error-in-wordpress
Thanks.
The theme does not support widgets from Rezdy or Bokun it is useless for me Can i request a refund?
Hi,
Sorry, we cannot accept your refund for that reason, because we did not mention that it is compatible with Rezdy or Bokun.
Thanks.
Hi there, if I want to the whole site in a different language other than English, does your template include the specific language pack? let’s say Chinese. Mainly the widgets.
Thank You.
Hi,
If you want to use another language, you can go to Setting => General => site language => select the language.
Thanks.
That is the interface settings of Wordpress CMS. Sorry if I didn’t make it clear. I was going to ask if your theme support multilinguals including the booking form etc without having to subscribe a language translating services like WPML. or if the booking form’s labels are editable. Thanks.
Also one more question, apart from the price for the theme, are there any subscription fees we have to pay for plugins in the future. Thank you.
Hi,
- sorry if you want to use multi-language then you need to install WPML. - Besides you can use the add-ons that come with the theme, if you want to use more add-ons then you need to buy it.
Thanks.
Can I set the language for the WP Booking system you are using or it has been fixed to English?
Hi,
Please, you can go to Setting => General => site language => select the language.
Thanks.
Cool. Thanks a lot and if it does not do what we expected, can we get refund?
Hi,
If you have any problems, you can create a ticket on the forum so we can check for you https://help.physcode.com/
Thanks.
Hello,
I purchased and installed your theme on Wordpress and there are no active pages. It’s shows a blank website. How can this be rectified
Please create a ticket on our forum: https://support.physcode.com/ Our team will check and guide you to resolve it.
Greetings, I’m about to buy your theme.. I would ask:
1) Does the system calculate availability and prices for each day? For example on May 5th I have 6 seats at $7 and on May 7th I have 10 seats at $10. Can I change the prices every day for certain times with different quantities? Example links?
2) You can request the name and surname and age of each participant of each group. For example a group of 10, a single purchase but with 10 names.
3) Is the list of reservations available for each day with all the participants or only for the names and surnames of those who purchased?
4) For all purchases, can end customers access only with the “continue as guest” button without login or registration?
5) If the tour has a capacity of 20 people both in the 3.00-5.00 pm and 18 people in the 7.00-9.00 pm shift, will the calculation be respected? or is it not considered and book indefinitely?
Thank you
Hi,
Thank you for your attention but we are so sorry, our theme don’t have the feature you need.
Thanks
Tour Package by Destination – need support more than 15 day support team not understanding basic query even after sending video
Hi,
We are so sorry to hear that, I asked our team recheck it,so sory for your inconvenient. Please follow your topic.
Thanks
Hi, Sorry to say again Julia always burning time its more than 20 days still no solution instead of wrong solution I gave so many explanations video example again given wrong solution she is not using mind.
Please refer my requirement and assign someone to fix this : https://screenrec.com/share/OpEdSkx4z6
Can you please assign someone else to solve this problem, if not then please refund amount I am not waste my time my customer is really irate now. I am sure that is possible she keep burning my time again.
Thanks
same thing available on your another theme https://travelwp.physcode.com/tours/kiwiana-panorama/ if not then please change my theme with this.
Hi,
The list tours settings widget doesn’t allow select attribute destination, it only allows select category of the tours, to select the attribute you need to use the widget https://prnt.sc/f8zcIPkRK5ap
Thanks
Hi, if we are taking input from destination while making tour then why we cannot call destination attribute, in this case theme will be useless of me for SEO purposes and customer demand destination wise page, please let me know how we can reach customer expectation.
by any can we create destination page – https://travelwp.physcode.com/tours/kiwiana-panorama/ like this, else this theme is useless for me.
Two themes are different so it is impossible, you can purchase that theme and we will refund this theme for you.
Hi, thanks for your support so i will by your another theme how do i get refund instead of doing this why don’t you give me theme diffrence amoint i will pay it or you can provide a coupons code in this case i have to diffrence amount else i have to currency conversion Chagres.
I hope you understand my concern
Thanks
I’m so sorry, this is the system of ThemeForest, we can’t create discounts or switch orders for you. Please purchase this theme https://themeforest.net/item/travelwp-traveltour-booking-wordpress-theme/19029758 and send us the purchase code, we will refund this theme for you.
Hi, Thanks for your support, as you suggested I have purchased and details shared in ticket privately, Please process refund.
Thanks
Please follow your topic, our team replied it.
Request has been raised, please process the request. Thanks
Done, we approved it.
Hi Just one question, refund will be in my credit card account means it will be adjusted with new purchase or what?
Thanks
It will back to your account on the ThemeForest.
Hi, when i upload this theme to wordpress it display “403 Forbidden” error , it does not work
Hi,
Please help me create a ticket on our forum system: https://support.physcode.com/ Our team will check for you. Hope to hear from you soon.
Thanks
Hi, I have a pre-sales question. 1) Can we add extra services? We can have services with price per person (ex happy hour) and services with price per tour (ex pickup service). 2) Can we set multiple times per day or not? 3) About payments, we can add for free both credit cards and paypal or do we need to pay for addons? Thank you!
Hi,
1. Yes, you can do that.
2. So sorry, it is impossible.
3. We use the payment method of Woocommerce so you can add both credit cards, PayPal or free.
Thanks
Hi there, after updating Wordpress to the latest version we are getting the message from WooCommerce that this template-file is out of date: tourwp/woocommerce/checkout/form-coupon.php
When will you release an update?
Hi,
We will update it soon, maybe in this week.
Thanks
Hello,
I am unable to access all pages on word press using your theme. Kindly assist
Hi,
What does this mean? Our theme is a WordPress theme, you can view all pages when visiting the dashboard -> Pages.
Thanks
Hello.
While reviewing Tour themes, I accidentally paid for your theme instead of another theme. Can I request support for the refund of the payment I made?
Hi,
Do you download our theme? If you downloaded it, it is impossible.
Thanks
I realized when I downloaded that I paid for the wrong theme. Immediately after, I paid again for the theme I wanted.
I didn’t even enter the license code for your theme. You can understand my good intentions here. This time, I want to understand your good intentions.
Please check your refund request.
Hello I find your template very interesting before I buy it I have questions: 1. is the search mask in the slider completely changeable in the naming and can I also place it somewhere else? 2. is there a tutorial I can look at beforehand? 3. is there a team area? 4. what size do the images have to be for the slider?
Many thanks for an answer
Hi,
1. Yes, that is a widget so you can change it or put it on another page.
2. So sorry we don’t have the demo to access the panel.
3. Can you describe in detail this question?
4. That is the setting by you, you can change the size you need, we recommend using the image have the size 1920×800
Thanks
Is a plugin or similar included with the purchase so that I can present our team? I couldn’t find anything in the demos.
We don’t include our team plugin but you can use the page builder plugin to create our team page.
when opening any tour it takes too long to load and after loading i get this error “The page isn’t redirecting properly
An error occurred during a connection to
This problem can sometimes be caused by disabling or refusing to accept cookies."
Hi,
I think that is the cause related to the server. Please try to disable each plugin on your site to check.
Thanks
Pre Sale Question , is it possible to customize price to number of people . example 1 adult = 10$ , if 2 adult = 15$ , if 3 adult= 22.5$ , etc
Hi,
We are so sorry, it is impossible.
Thanks
Hello. I bought the standalone plugin to incorporate on my existing website, but it was unusable with any wordpress theme I tried including DIVI which my website was based on, so I had to buy your special theme in order for it to get your product to work. I would like a refund for the plugin purchase please, since I paid for it twice. thank you.
Hi,
Please create a refund request for our plugin, we will approve a refund for you.
Thanks
i have inquiry for 2 concerns 1- We are working in the field of tours We want to add different categories about hotels in the reservation system 5 star hotels 4 Stars hotels 3 Stars hotels So that the customer can choose the hotel category
2- we need group discount function, but the counting shouldn’t includes the children’s
Sorry, it is impossible now
Pre Sale Question. Planning to have a Tour purchasing site for Sub-Agents. Sun-Agents can purchase tour packages from us for their clients (passenger). I would like to know is there any way to change the tour price according to the Passenger’s resident country. (during checkout)
Note : Passenger won’t register with us. Sub-agent will fill the passenger details (can be 1 or more passengers and different countries in a single booking & it may different from Sub-Agent’s country) in checkout form and price have to be updated according to the country fields in the checkout time. Waiting for the positive reply from your end. Thank you.
I’m so sorry, we don’t have feature allow set multi price to the Passenger’s resident country
I am building a event booking webpage that only member are allowed to join.
In the event booking page, is it possible to display the attendee information and profile? Like who has registered the event already. This is very important because the potential customer can check who has registered and taken part in the event already, so other users can check the attendee profile and photos.
Hi I am sorry about this. The function is not available now.
Hi there,
is it possible to integrate the bookings into a calendar (ex. Google Calendar) in order to have a quick reminder of scheduled tours?
Please say YES 
Hi eswdstudio
Sorry about that, but the current theme doesn’t have that function. We’ll note and deploy on the another version
Thanks.
I have another question. Is it possible to set prices based on seasonal rates? I mean if a customer books a tour for February 3th (low season) the price is 100, while if they book for August 2nd (High Season) the price is 150. Thank you in advance for your response, Enrico
Hi, You can config it in Dates and Price -> Fixed duration choose No and choose Set Price for Dates and Add New https://prnt.sc/qmtih0
Thank you for reply, we are close to solution
I use group discounts to set prices
in relation to the number of people (1-2 pax €xxx / 3-4 pax €yyy and so on).. how can I manage this system with the High/Low season variable?
Thank you very much for your attention and kind support..
I have to clarify: being one day tours, with this system I should disable the departure date. How could I do?
Hi eswdstudio
If you want to use one day tours for booking, you can set “Fixed duration” to Yes, but it can’t set price tour by season.
Please create a ticket on the http://support.physcode.com/forums/forum/tourwp-wordpress-theme/ to discussion with us
Thanks.
Hi, how to set a own iframe code with map (as in Travel WP) to place the map with a specific location (like in demo). Thank.
HI, You go to WooCommerce -> Settings -> Tours -> Location Options and choose Google Map Iframe
After the upgrade of travel booking plugin to current version, the site with tour started to show “ERR_TOO_MANY_REDIRECTS”. What should I do?
Hi viaco24
Please submit a ticket on the http://support.physcode.com/forums/forum/tourwp-wordpress-theme/ We’ll check for your site.
Thanks.