22 comments found.
cambiar el color de la tipografía del footer de blanco a negro
Hello,
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking theme documentation here as well as many great articles that might help you on the way of developing your website.
Support
Edge Portfolio part of
Qode Interactive
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Is there a new updated theme? I haven’t received any updates and there are now errors in the existing theme files. I’ve had to deactivate it from my site completely.
Hello,
You can find theme changelog below the Theme Features list here.
If you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
Support
Edge Portfolio part of
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Hi, can we expect a new blog layout? in the current version I see there’s just a full width option. thanks
Hello,
There is an option to set blog lists in grid as shown in our demo here. You can also adjust List Appearance and Number of Columns in blog list settings as shown in screenshot as well as layouts (please see screenshot).
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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quick question: when you use a video background for a section, as an intro in play once mode, how can you set a background color or a picture to show after the video has ended?
question 2: I see header skin options Light / Dark, but I can’t find anywhere to set the menu color for the light / dark options
thanks
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Edge Portfolio part of
Qode Interactive
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When can we expect an update of this theme? it is not compatible with PHP 7.4 and above, which is currently requested by wordpress. I’ve submitted the error on email. I do not have support but I do not need to renew my support. I need an up to date product. Thanks!
Hi there,
We did test the theme and it is working on PHP 7.4, of course compatibility will be added for the latest WP and PHP version as soon as possible.
You will for sure be notified once it is out.
We also do see that you are in contact with our team so certainly you do not need to extend support for these kind of things.
Thank you for your patience.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I am having a problem with the masonry layout. I went to support and submitted a ticket a week ago and still no real help from support (it is not a 3rd party plugin and not the child theme). I was always a great fan of the EDGE themes, but now I am disappointed 
Hi there,
We are sorry to hear this but please note that Our average response time is around 24 hours. Also, please, note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue. We do see that your request was responded and if you need any further assistance please continue the conversation with our support team as they can help. We do hope that this will be resolved and thank you for your patience.
Support
Edge Portfolio part of
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Was misled about the ease of use for installing a Wordpress theme and how simple it was to edit. It is not easy, it is not edit in place and it has one of the worst backend systems. It is so complicated and difficult to use that you spend hours trying to work out each little setting and then resort to submitting a support ticket which then takes a day to get a response. Then you run into the next issue that you cannot solve. These themes are not edit in place like they tell you. Don’t buy this unless you are a developer or website backend builder you will not understand and the process to try and set it up will cost you hundreds of wasted hours. I tried to request a refund and they refused it to me citing “the instructions are in the documentation and it’s easy to follow” it is not. You will be left out of pocket with a theme for a website you can’t edit or adjust that you won’t end up using because you have to give up on it after relentless trying to edit it for hours on end and not making any progress. TERRIBLE CUSTOMER SERVICE!!!
Hi there,
We are sorry to hear about this bad impression you’ve got. Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Edge Portfolio part of
Qode Interactive
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Hi, is there a way to demo this theme before purchasing it?
Hi there,
You can check Emeline demo in this link. Unfortunately testing environment or trial period are not available as options and for more detailed overview of theme’s backend options please check the documentation in this link.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Is it possible to put videos in the ‘main home’ in the background slider ?
Hello,
Thank you for taking an interest in Emeline!
The slider on the homepage is created with Slider Revolution plugin, and there’s an option to set video background to slides. Take a look at this article for more info.
Do let us know if you have more questions
Support
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Hello Edge-Themes,
I have an issue to import demo data.. When i used purchase code the error prompt, Code is already registered for other domain.
please help me to resolve this issue.. Thanks
Hello,
Thank you for reaching us!
Please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Fatal Error editing Widgets
Here are the details. What can I do?
WordPress versión 5.8 Tema actual: Emeline (versión 1.0.1) Plugin actual: Emeline Core (versión 1.0) PHP versión 7.4.22
Detalles del error
Se ha producido un error del tipo E_ERROR en la línea 120 del archivo /homepages/27/d866533105/htdocs/clickandbuilds/PINPublicacionesInteractivas/wp-content/plugins/emeline-core/inc/header/class-emelinecore-headers.php. Mensaje de error: Uncaught Error: Call to a member function get_header_transparency() on null in /homepages/27/d866533105/htdocs/clickandbuilds/PINPublicacionesInteractivas/wp-content/plugins/emeline-core/inc/header/class-emelinecore-headers.php:120 Stack trace: #0 /homepages/27/d866533105/htdocs/clickandbuilds/PINPublicacionesInteractivas/wp-includes/class-wp-hook.php(305): EmelineCore_Headers->add_body_classes(Array) #1 /homepages/27/d866533105/htdocs/clickandbuilds/PINPublicacionesInteractivas/wp-includes/plugin.php(189): WP_Hook->apply_filters(Array, Array) #2 /homepages/27/d866533105/htdocs/clickandbuilds/PINPublicacionesInteractivas/wp-includes/post-template.php(836): apply_filters(‘body_class’, Array, Array) #3 /homepages/27/d866533105/htdocs/clickandbuilds/PINPublicacionesInteractivas/wp-includes/post-template.php(595): get_body_class(Array) #4 /homepages/27/d866533105/htdocs/clickandbuilds/PINPublicacionesInteractivas/wp-includes/blocks/legacy-widget.php(113): body_class() #5 /homepages/27/d866533105/htdocs/clickandbu
Hi there,
Thank you for reaching us!
Please understand that we haven’t tested our theme with WP 5.8 yet. Our dev team is working hard at the moment on updating all our themes. In meantime, you can change a WordPress version to the previous one (find more info here), or use another plugin that is changing widgets back to classic https://wordpress.org/plugins/classic-widgets/
You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help.
Support
Edge Portfolio part of
Qode Interactive
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Hi there, Is it possible for the cool text strike through to be changed to be underline, everywhere via CSS? If so, can you please share the CSS? Thanks!
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Would you be able to help with the following (after purchase)?
Floating portfolio Home:
- sizing and placement of items
- correct use of my logo for the similar animation effect
Portfolio item:
- some layout changes (spacing, removal of unwanted elements)
You have created a truly unique template here. Respect for the effort!
Cheers!
Hello there,
Thank you for taking interest in our theme.
Once you purchase the theme you will get a six months free support period. You can reach our support team at our Help Center. They will gladly help you to setup your website within our theme.
If you have any additional questions please let us know.
Support
Edge Portfolio part of
Qode Interactive
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Is the similar Floating Portfolio feature available on any other of your amazing themes?
Hi there,
Thanks
some of the themes has this feature and some doos not come included with it however you can check all our themes here
Support
Edge Portfolio part of
Qode Interactive
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I know where are your themes, and I did check loads of them in search for the Holy Grail. Got dizzy going through them, but could not find another one with the (similar) floating portfolio feature. I was hoping to get a bit better direction…
Hi there,
Possible these can be something to your liking here and this one here.
We hope this helped a bit 
Support
Edge Portfolio part of
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BINGO! Thank you very, very much!!!
Hi there,
Glad we could help!
Support
Edge Portfolio part of
Qode Interactive
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If there were 100 projects, or 200 projects, could the floating portfolio page have a filter and use lazy loading / infinite scroll say, 9 or 15 projects loading at a time?
Hi there,
Thanks for writing in! The Floating portfolio widget does not have an option to enable the infinite scroll unfortunately, however you do have an option to do this with our regular Portfolio List for sure.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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On my firefox browser the preview page only shows a never ending loading symbol. I’d fix that!
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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nice work
Hi there,
Thank you very much!
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Edge Portfolio part of
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looks PERFECT!
Hi there,
Thank you very much!
Support
Edge Portfolio part of
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does this include wpbakery
Hello there,
Thank you for taking interest in our theme.
Unfortunately, WPBakery is not included with the theme. Theme comes with Elementor page builder and the demo content was built using this plugin.
If you have any additional questions please let us know.
Support
Edge Portfolio part of
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Congratulation, clean design 
Hi there,
Thanks a lot, we are glad you like it!
Support
Edge Portfolio part of
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Very cool. Can we upload and use our own fonts for the typographic effects, outline, and line tracing?
Hello there,
Thank you for reaching us!
To add custom fonts to your site please check this article – How To Use Custom Fonts On Your Site.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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