21 comments found.
I bought today the template from envato and changed everything and after i made few settings on customize page and published it. No Images, Sections will be show anymore on my homepage. Take a look into www.mathapex.app .
Please let me know how to fix it? I thought first i made a wrong thing, but it looks like a issue in the template.
Best regards
Hi,
Thanks for purchasing Apper WordPress theme!
It seems like some Elementor setting is turn off the elements visibility to be hidden ”.elementor-invisible”. Please open a support ticket at https://envato.acmeedesign.support/ so our support team will check this for you.
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please tell how fix this errro, wshen I edit the elementor pages, got this error 404: Page Not Found ,, so pages are correclty loaded , but the edit bring the erorr page
I am getting Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. ,
I see lot of linsk load from your website, when I import the files , so how can we clean all this?
Hi,
It seems there is an error in your WordPress installation and configuration. Please open a support ticket at https://envato.acmeedesign.support/. Our support team will help you solve the issue.
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In the Live Preview (and likewise the imported demo content), the “Your email address” field of the “Subscribe to newsletter” overlay near the bottom overflows to the right outside of the purple rectangle, when viewing on mobile. (Not the “Subscribe to Newsletter” at the very bottom of the footer, but the one that overlaps onto the top of the footer.)
@media (max-width: 468px) {
.acm-mailchimp-form .mc4wp-form-fields input[type="email"] {
width: 100%;
}
}
Great theme. Is there a way to modify the height and width of the mobile frame for the mobile slider? It seems that only screenshots with a particular aspect ratio will work.
Hi,
Thank you for your kind words about the theme!
To modify the size of the mobile frame, you would need to export it and make adjustments using a basic image editor such as Canva or Adobe Express. However, please note that changing the aspect ratio may not look visually appealing. Instead, you can upload a different mobile frame image of your choice, since the theme supports custom mobile frame uploads. You may also find suitable frames from stock photo libraries like Freepik.
PS: We’ll soon be adding multiple mobile frames for you to choose from directly in the theme.
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Hi team why i update apper core plugin to the latest version and in dashboard i still get this message? There is a new version of the Apper Core plugin available. You have version 2.0.10 installed. Update to version 2.0.9.
Hi,
Apologies for the confusion! It is a notification bug from our updates server.
V2.0.10 is the latest version, please ignore the dashboard notification. We will correct it shortly.
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Hello. I can’t fund, how I can customize a header & button link “Get Started” in header. Can you explane, please?
i fix it
Hi,
Glad you got it!
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Hi, i have imported Home Default and done design updates and content updates. now i need home crm software page. when i import home crm software page means, i will lose updated data?. if yes means how to get home crm software page Thanks
Hi,
Thanks for purchasing Apper theme!
You won’t lose the existing updates but the import results in duplicated pages and posts. Instead, you can import the CRM version to your localhost or to a staging website, then export the CRM homepage as a Elementor template from the staging as json file and then import it to your actual website where you need to the homepage to be imported.
I hope this helps!
If you have trouble you can open a support ticket at https://envato.acmeedesign.support/
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Hello team grats for theme! 1 question is there a field where i can change the colors globally instead of 1 by 1 element in elementor ? Cause in settings i put my color in general and it doesnt change. Thanks
Also one more question how can i change the color of the gradient background you have in rows?
Hi,
Thanks for purchasing Apper theme!
Unfortunately, you need to edit the colors by editing each elements due to restrictions in importing Elementor’s global color scheme. We are already working on it to importing the global color scheme from the demo to the target site using a feasible method and will be available in the near future.
For your other question, yes you can change it by editing the section styles in Advanced tab. However, for a more prompt and responsive assistance, we recommend directing your inquiry to our ticket system, where our support team excels in providing help.
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Hi ACMEE Team, I’m facing an issue with the ‘Getting Started Section’. When activated, the purple overlay covers the content instead of displaying correctly. I’ve checked the documentation at https://acmeedesign.support/help/how-to-customize-getting-started-section-in-apper-theme/ but couldn’t find a solution.
Could you please assist in troubleshooting or confirm if I missed any configuration steps?
Thanks,
Hi,
It is difficult to assist without checking the website page. Please open a support ticket at https://envato.acmeedesign.support/ so our support team will help you as early as possible.
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Hi ACMEE Team,
Thank you for your prompt response. The issue I mentioned can be observed in the Apper – Themeforest preview at this link: https://preview.themeforest.net/item/apper-wordpress-multiconcept-landing-page-theme/full_screen_preview/44365935?_ga=2.89612701.72428347.1706520140-1051520996.1691637278&_gac=1.192839000.1706098836.Cj0KCQiAh8OtBhCQARIsAIkWb68O1Rx9l91mfYbyv4ujyznU4Gg6QJ1Iaw-hcgfN7iT2o3rFySE0YP0aAqqNEALw_wcB
I’ll raise a support ticket for further assistance.
Thanks,
We’ve identified and replicated the issue you encountered, and a fix has already been released. Kindly update both the Apper theme and the Apper core plugin by using the links provided below.
https://acmeedesign.support/help/how-to-update-apper-app-landing-wordpress-theme/
https://acmeedesign.support/help/update-apper-core-wordpress-plugin-when-update-available/
Hi ACMEE Team,
The latest update solved the issue.
Thanks for the great support!
Hi,
You’re very welcome! We’re glad to hear that the latest update resolved the issue you were facing. Feel free to reach out to us for any further questions or assistance!
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I have recently purchased this theme and the header svg really looks terrible if you have a screen over 1880px wide. I have seen people open the website on some wide screen monitors and it does not centre or stretch the width of the SVG. Check this page on a wide resolution monitor https://preview.themeforest.net/item/apper-wordpress-multiconcept-landing-page-theme/full_screen_preview/44365935
Hi
Yes, we have wide screens for development, and we can check the image if you specify which particular SVG that you’re referring to.
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Hi, please can you tell me how I change the purple colour activation section on ‘Home Wave’ – so when you scroll down to the ‘Download for free’ section, the background turns purple. But As I have deleted some other modules on that page, the purple is activating too soon. How can I edit where this activates, and the colour also? Thanks
Hi,
Sure I can help you!
Please follow the help article link https://acmeedesign.support/help/how-to-customize-getting-started-section-in-apper-theme/
For any further support, please open a support ticket at https://envato.acmeedesign.support
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Hi!
Great Theme,
I see the element “Custom Fonts” along with “Standard Fonts”... in the Apper Options while selecting a font but it’s empty and I can’t find how to upload custom fonts there.
Hi,
Thanks for purchasing Apper theme!
Please scroll down more to see the Google fonts or click the close(x) icon to see all fonts. If you want to use any 3rd party purchased fonts, you need to extend the Redux options framework as mentioned here https://devs.redux.io/core-extensions/custom-fonts.html
For any further queries, please open a support ticket at https://envato.acmeedesign.support/
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Hi! I really like this theme. Can I fully change the colors of the elements of the theme? And also, is it SEO friendly?
Hi,
Thanks for your interest in our theme!
Yes, you can change all colors in theme by editing each element in Elementor and using the theme options panel. If you need any assistance, our support team will assist you!
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Hello, Some features of the html version are missing here (How it works, Features image in center, lift button) is it possible to add them? Also how to enable muiti-language and multi currencies ?
Thanks for purchasing Apper theme!
WordPress and HTML versions cannot be compared since Envato demands WordPress categories to higher standards of quality than HTML versions from a design standpoint. So we will left some elements from HTML if we feel the design quality needs improvement.
About the Multi-language and Multi-currencies: you need to use extra plugins. You can find more information about that here https://wpshapere.com/blog/top-plugins-for-multilingual-wordpress-sites/ https://wpshapere.com/blog/best-woocommerce-multi-currency-plugins/
hey i tried installing the theme and it told me it failed and that it was missing something: The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Hi Haidar Farik,
You’re doing it wrong way. Don’t upload the whole package instead download the “Installable WordPress file only” from your themeforest and then upload it your WordPress website.
For more information, please read here https://help.market.envato.com/hc/en-us/articles/202821510
I hope this helps!
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i would still have to purchase the website rights on wordpress too which i got sidewinded by and i just cant afford to keep this i would really love a refund please
There is nothing else you’ve to buy in order to use this theme and WordPress is an Open source project available at free of cost. I don’t understand what do you mean to buy website rights.
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Is this theme compatible with Elementor 3.15.1 and Elementor Pro?
Hi,
Yes, it is compatible with latest Elementor version and we haven’t tested with Pro version but we haven’t received any complaints from our existing buyers with Pro version. If you have any issues after purchase, just open a support ticket and our support team will help you with your query.
I hope this help!
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Hi, I like the theme and i would buy it but I check the demo with my iphone 12 mini and the menu dont open with click and the menu does not fixed when scroll down. Can you check it please. Regards.
Hi,
Thanks for your interest on Apper theme.
It was caused by a particular cache rule that was set in the cache plugin, and it has now been fixed. Please recheck it after clearing the cache in your browser.
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Hi,
thanks!!! the menu opens now but it is not fixed when scroll down. Is it possible to leave it fixed?
Regards!
Hi,
It’s in fixed position only. Only if you see it in landscape position, it will scroll because the height of the screen won’t be enough to show the entire menu. But this happen only in Landscape mode and if you want to scroll in that mode too, then you can reduce the number of menus for mobile navigation.
I hope you understand!
More details will be beneficial to assist you in a correct way.
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Hi,
I already bought it!! I have it installed and it works perfectly with the demo data, thanks!!
How can I fixed the menu on mobile device when scroll down? Regards.
Hi,
Thanks for purchasing Apper theme!
I don’t understand you correctly about fixed position because it’s already in fixed position.
Please open a support ticket at https://envato.acmeedesign.support/tickets/ along with screenshot to understand better. Our support team will help you regarding this.
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Ticket replied! Great support!! Thanks!
It’s our pleasure to help you!
Don’t hesitate to contact us for any further queries!
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Can the icons used in your template be replaced by custom Elementor icons? How easy is it to change the color of your template? thanks
Hi,
Thanks for your interest Apper theme!
Yes, you can change the icons to any custom icons. You may need to use some elementor icons plugin to use a custom icons or use Elementor Pro version to install custom icons.
About the other question, you can change the colors using elementor page builder and theme options to change colors of buttons, menu items, and other elements.
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Is the caroussel animation in this link http://kalanidhithemes.com/live-preview/landing-page/apper/all-demo/01-app-landing-page-defoult/index.html part of your theme as well?
Hi,
Yes, the WordPress version is also having the mobile carousel. You can check the WordPress demo version as it is having some design changes in order to fulfill the design quality for WordPress category asked by Envato Marketplace. http://hostacmee.space/demo/apper/
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I bought the template and when I try to activate apper core plugin uneder Install Required Plugins I do get this server error and cannot enable the plugin: Failed to load resource: the server responded with a status of 500 () . What can do to overcome this? I also cannot load the demo content as the menu doesn’t appear at all
Hi,
I just tested with the latest version but I don’t have such issues on my local machine. It could be some plugin conflicts. Please open a support ticket at https://envato.acmeedesign.support/tickets/ so our support team will look in to this quickly.
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I got an error when import demo data – An error occurred while fetching file from: https://hostacmee.space/imports/apper/apper-content.xml! Reason: 404 – Not Found. Please help me to import the demo data
Hi,
Apologies for the inconvenience!
Please open a support ticket at https://envato.acmeedesign.support/tickets/ so that our support team can assist you as soon as possible.
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Hi,
There was as file naming error in the import file. Please try importing the demo again, I’m hoping it now works.
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