835 comments found.
Is this YOAST bug resolved? https://github.com/Yoast/wordpress-seo/issues/19946
Hi,
Not yet, our developers are taking a look at it.
In the meantime you can deactivate BT Importer plugin. We will let you know once the issue is resolved (we expect the solution to be available in the next couple of days)
Kind regards,
BoldThemes team
Hi,
Interestingly, the bug was actually resolved all along – https://documentation.bold-themes.com/changelog/medicare-changelog.txt . The BT Importer version 2.8.0 works without issues with YOAST.
If you are running the older version of BT Importer, please update the theme and BT Importer consequently version 2.8.0 will be in the package
Kind regards,
BoldThemes team
Thank you for your answer, appreciate it. But my BoldThemes WordPress Importer has ver. 2.5.9 and i do not get the update plugin option. My BT theme and builder is up to date. I need to download it manualy? Thank you
Hi,
If you have updated the theme and the Medicare plugin to versions 2.0.1 and you can not see the option to update the BT Importer plugin on Plugins panel of your wp-admin, the best option is to do the following way:
1. Deactivate the BT Import plugin 2. Delete / Remove the BT Import plugin 3. Install BT Import Plugin (you would be prompted to install it as it is a required plugin) 4. Activate it
In the process of installation, WordPress will pull the 2.0.8 version from the plugins folder of your updated theme (provided that you have updated it to version 2.0.1).
Kind regards,
BoldThemes team
Hi,
The theme has been updated last week – https://documentation.bold-themes.com/changelog/medicare-changelog.txt
Please update the theme to version 2.0.0. and make sure to update the Medicare plugin and Bold Builder plugin as well once you update the theme.
Kind regards,
BoldThemes team
Before purchasing question, Is it compatible with latest version of wordpress and godaddy managed wordpress. Thanks.
Hi,
Thanks for contacting us.
Yes, Medicare is compatible with the latest version of WordPress.
As far as GoDaddy is concerned, large number of users use GoDaddy hosting but we really can not be sure which package.
There were no complaints so far regarding the compatibility with either of them.
Kind regards,
BoldThemes team
Hi,
Thanks for contacting us.
We haven’t tested TranslatePress with the theme,
WPML, Polylang and LocoTranslate were all tested, but not TranslatePress. From the top of our heads, there shouldn’t be an issue, but we can not guarantee.
Kind regards,
BoldThemes team
Pre-sale question: Can I use this theme for a single doctor ?!
Hi,
Thanks for contacting us.
You certainly can, you can easily modify the site and page structure to meet your needs.
Kind regards,
BoldThemes team
i AM UNABLE TO INSTALL THIS THEME THIS IS SHOWING CRITICAL ERROR EVEN AFTER UPLOADING NEW VERSION PLS HELP
Hi,
If you have installed the latest version of the theme, than the error is not related to the compatibility of the theme with the WordPress version. Provided that you have cleared the server cache etc…
In order to pinpoint the cause of the issue, please inspect the error logs on your server (if WordPress does not display the details related to the error). Server php error log should clearly display the cause of the issue.
Once you do, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to help you.
Thanks in advance.
Kind regards,
BoldThemes team
my website: www.goodpathhs.com is showing that there is a critical error. I am unable to even get into the backend. Apparently my hosting company is informing us that the new wp 6.1 update is not compatible with this theme. What do I do?
correction: 6.2**
WP 6.2 will break this theme. My hosting provider did an auto update and reverted my website to the version 6.1. We still don’t have access to the back end to even edit the theme. The site still states critical error. Kindly advise.
Hi,
Please update the theme to the latest version – 2.0.0 https://documentation.bold-themes.com/changelog/medicare-changelog.txt
Please make sure to update the Medicare plugin and Bold Builder plugin as well once you update the theme.
You can update the theme using the Envato Market plugin – https://www.envato.com/lp/market-plugin/ or manually as described in the theme documentation: https://documentation.bold-themes.com/medicare/theme-customization/ , section 3.12 Update theme
Kind regards,
BoldThemes team
IT WORKED! THANK YOU SOOOO MUCH
Great, thanks for letting us know.
Kind regards,
BoldThemes team
Thank you team for resolving this quickly. I have updated the theme and the website is now up!!
Great,
Sorry for the inconvenience
Hi. my clients site https://aptekinfo.az/ crushed, so tried to solve it, I have deleted theme and plugins and install them again but that did not resolve the problem, I think it is some problem in Medicare Plugin because when I activate it my Home page show empty, when I disable plugin it show home page with bt shortcodes visible, please help to solve this problem it is VERY IMPORTANT
Hi,
There seems to be an issue with the new WP 6.2 We will publish an update in next 24 hours.
In the meantime, you can remove the following lines from functions.php (lines 31 and 32)
add_filter( 'wp_video_shortcode_library', 'boldthemes_wp_video_shortcode_library' ); add_filter( 'wp_audio_shortcode_library', 'boldthemes_wp_audio_shortcode_library' );
And it should resolve the issue.
Kind regards,
BoldThemes team
that does not help (
Hi,
That is strange as the change has resolved the issue for other users and in our development environment in relation with the WP 6.2 compatibility
Perhaps you are experiencing a different issue.
Can you please take a look at the server’s error log and let us know what is the exact FATAL ERROR that you are seeing – it should indicate the cause of the persisting error on your server?
Thanks in advance.
Kind regards,
BoldThemes team
problem was in wp supercache. after deleting cache files site is opening normal
Great, thanks for letting us know.
Hello I tried to remove the lines from functions.php as you said but it’s still not working
Hi,
That is strange as the change has resolved the issue for other users and in our development environment
Can you please take a look at the server’s error log and let us know what is the exact FATAL ERROR that you are seeing – it should indicate the cause of the persisting error on your server?
Thanks in advance.
Kind regards,
BoldThemes team
I am having the same issue too with my website. It has crashed!!
How do we fix it?
Hi,
We will publish an update in next 24 hours.
In the meantime, you can remove the following lines from functions.php (lines 30 and 31)
add_filter( 'wp_video_shortcode_library', 'boldthemes_wp_video_shortcode_library' ); add_filter( 'wp_audio_shortcode_library', 'boldthemes_wp_audio_shortcode_library' );
And it should resolve the issue.
Kind regards,
BoldThemes team
Great! Thank you!
My site was working fine, and suddenly today problems appeared, and I do not know the cause of the problem
I contacted the server support and they responded
We have found that the “medicare” plugin and the “medicare” theme cause increased RAM consumption.
To resolve your issue, name the date when the site worked steadily or contact your development team.
https://www.dryasserbadran.com/
[30-Mar-2023 02:47:06 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 262144 bytes) in /home/dryasser/public_html/wp-includes/class-wp-hook.php on line 308
Hi,
We will publish an update in next 24 hours.
In the meantime, you can remove the following lines from functions.php (lines 30 and 31)
add_filter( 'wp_video_shortcode_library', 'boldthemes_wp_video_shortcode_library' ); add_filter( 'wp_audio_shortcode_library', 'boldthemes_wp_audio_shortcode_library' );
And it should resolve the issue.
Kind regards,
BoldThemes team
add_filter( ‘wp_video_shortcode_library’, ‘boldthemes_wp_video_shortcode_library’ ); add_filter( ‘wp_audio_shortcode_library’, ‘boldthemes_wp_audio_shortcode_library’ );
Not found in the final file functions.php
Hi,
In the meantime, the update of the theme has been released, please update the theme and consequently the Medicare plugin to the version 2.0.0. instead – https://documentation.bold-themes.com/changelog/medicare-changelog.txt
Kind regards,
BoldThemes team
BE ADVISED: WP 6.2 will break this theme. My hosting provider did an auto update and my website is down. They had to revert to 6.1. No more auto-updates for me!
Hi,
We will publish an update in next 24 hours.
In the meantime, you can remove the following lines from functions.php (lines 30 and 31)
add_filter( 'wp_video_shortcode_library', 'boldthemes_wp_video_shortcode_library' ); add_filter( 'wp_audio_shortcode_library', 'boldthemes_wp_audio_shortcode_library' );
And it should resolve the issue.
Kind regards,
BoldThemes team
My site was working fine, and suddenly today problems appeared, and I do not know the cause of the problem
I contacted the server support and they responded
We have found that the “medicare” plugin and the “medicare” theme cause increased RAM consumption.
To resolve your issue, name the date when the site worked steadily or contact your development team.
https://www.dryasserbadran.com/
[30-Mar-2023 02:47:06 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 262144 bytes) in /home/dryasser/public_html/wp-includes/class-wp-hook.php on line 308
Hi,
We will publish an update in next 24 hours.
In the meantime, you can remove the following lines from functions.php (lines 30 and 31)
add_filter( 'wp_video_shortcode_library', 'boldthemes_wp_video_shortcode_library' ); add_filter( 'wp_audio_shortcode_library', 'boldthemes_wp_audio_shortcode_library' );
And it should resolve the issue.
Kind regards,
BoldThemes team
My site was working fine, and suddenly today problems appeared, and I do not know the cause of the problem
I contacted the server support and they responded
We have found that the “medicare” plugin and the “medicare” theme cause increased RAM consumption.
To resolve your issue, name the date when the site worked steadily or contact your development team.
My site was working fine, and suddenly today problems appeared, and I do not know the cause of the problem
I contacted the server support and they responded
We have found that the “medicare” plugin and the “medicare” theme cause increased RAM consumption.
To resolve your issue, name the date when the site worked steadily or contact your development team.
https://www.dryasserbadran.com/
[30-Mar-2023 02:47:06 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 262144 bytes) in /home/dryasser/public_html/wp-includes/class-wp-hook.php on line 308
Hi,
There seems to incomatibility with WordPress 6.2 We will publish an update in next 24 hours.
In the meantime, you can remove the following lines from functions.php (lines 30 and 31)
add_filter( 'wp_video_shortcode_library', 'boldthemes_wp_video_shortcode_library' ); add_filter( 'wp_audio_shortcode_library', 'boldthemes_wp_audio_shortcode_library' );
And it should resolve the issue.
Kind regards,
BoldThemes team
An update to Wordpress 6.2 causes the site to crash when utilizing this theme.
Hi,
We will publish an update in next 24 hours.
In the meantime, you can remove the following lines from functions.php (lines 30 and 31)
add_filter( 'wp_video_shortcode_library', 'boldthemes_wp_video_shortcode_library' ); add_filter( 'wp_audio_shortcode_library', 'boldthemes_wp_audio_shortcode_library' );
And it should resolve the issue.
Kind regards,
BoldThemes team
thanks
Sorry for inconvenience!
Hello, There has been a critical error on this website. Please check your site admin email inbox for instructions.
I got this message after the last update from wordpress.
Hi,
We will publish an update in next 24 hours.
In the meantime, you can remove the following lines from functions.php (lines 30 and 31)
add_filter( 'wp_video_shortcode_library', 'boldthemes_wp_video_shortcode_library' ); add_filter( 'wp_audio_shortcode_library', 'boldthemes_wp_audio_shortcode_library' );
And it should resolve the issue.
Kind regards,
BoldThemes team
in my website, menu doesn’t appear level 3 and after that
Hi,
By default, the menu depth is restricted to 3 levels.
If you want to add the fourth level, you need to either change the function boldthemes_nav_menu in the theme’s functions.php (around line 1430) and set the depth parameter to 4 (currently it is 3) or copy this function to your child theme’s functions.php and change it there so it overrides the function in the main theme and so you can safely update the theme after that.
Kind regards,
BoldThemes team
thanks
how can i use arabic and change to RTL , and how can in import arabic demo , there is no xml arabic in tools
Hi,
Please find the following RTL xml files in BoldThemes Importer interface:
1. surgeryrtl.WordPress.2021-03-26.xml 2. clinicrtl.WordPress.2021-03-26.xml 3. cardiologyrtl.WordPress.2021-03-26.xml
They all have rtl suffix in front of the .WordPress in the name
Once switch the language to RTL in WordPress and import desired RTL demo, you will have the site identical to the one on our demo site.
Should you need any assistance in the process, please submit a ticket on our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.
Kind regards,
BoldThemes team
How do i update the timetable ya? i cant find way to update it.
Hi,
Thanks for the purchase.
Timetable is a custom post type implemented by Timetable and Event Schedule plugin and you can find it in your wp-admin under the Timetable menu item (left, main menu).
Should you need any additional help in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.
Kind regards,
BoldThemes team
