Hi, some of 3rd party plugins offer various optimizations besides caching (e.g. image optimization), so that’s what you can try.

Hi,

From the information you have provided in your comments, it seems that you are running an old version of Medicare theme.

Please update the theme to the latest version – 2.0.1 https://documentation.bold-themes.com/changelog/medicare-changelog.txt

Please make sure to update the Medicare plugin and Bold builder plugin as well once you update the theme.

You can update the theme as described in the following article: https://boldthemes.ticksy.com/article/7123/

Kind regards,

BoldThemes team

Hi,

The theme has not been discontinued. On the contrary,

From the information you have provided in your comments, it seems that you are running an old version of Medicare theme.

Please update the theme to the latest version – 2.0.1 https://documentation.bold-themes.com/changelog/medicare-changelog.txt

Please make sure to update the Medicare plugin and Bold builder plugin as well once you update the theme.

You can update the theme as described in the following article: https://boldthemes.ticksy.com/article/7123/

Kind regards,

BoldThemes team

That worked, thanks!, I got the site back, but the home keeps throwing an error on display. My PHP version is 7.4, just as the documentation states. The plugins have been updated and the Wordpress version is 6.2 to test this template update.

Warning: trying to access array offset on bool value in /home/cirug427/public_html/wp-content/plugins/medicare/medicare.php on line 512

Hi,

It seems like one of the image elements on your page references the non existing item in your Media Library. Please review the image elements on the page with the warning and set the references to the existing items in Media Library.

Kind regards,

BoldThemes team

Hi,

No the theme is not discontinued, we will regularly keep the theme updated and compatible with latest releases of WordPress and php.

Kind regards,

BoldThemes team

Hi,

Continue reading label is present in the medicare.pot language file which comes with the theme (languages folder).

You can translate it using plugins or poEdit, or any other mean you find suitable.

Kind regards,

BoldThemes team

Hi,

You can create video gallery by placing video elements or embedding external video codes (raw content) in the desired number of columns of the desired number of rows within the page.

If you need more advanced functionality, you can always use a third party plugin of your choice.

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase

We do not plan significant updates related to SEO features

In general we recommend using a caching plugin for image optimization, static assets caching policy as well as css and JS minimization and optimization.

Also, if you wish to control all SEO aspects of your site, the best option is to use SEO plugin of your choice such as YOAST SEO or similar.

Kind regards,

BoldThemes team

Hi,

The thing is, sticky mobile menu never existed. But it is fairly easy to enable it. Just add the following code to Appearance > Customize > General > Custom CSS or to your child theme’s css:

body.btMenuVertical.btStickyHeaderActive .mainHeader {
    position: fixed;
    box-shadow: 0 1px 3px rgba(0,0,0,.16);
    transform: translateY(-100%);
    }
body.btMenuVertical.btStickyHeaderActive .mainHeader .topBar {
    display: none;
    }
body.btMenuVertical .mainHeader,
body.btMenuVertical.btBelowMenu.btStickyHeaderActive .mainHeader {
    box-shadow: 0 1px 3px rgba(0,0,0,.11);
    }
body.btMenuVertical.btBelowMenu .mainHeader {
    box-shadow: none;
    }
body.btMenuVertical.btStickyHeaderActive.btDarkSkin .mainHeader {
    background-color: rgba(29,31,39,.95);
    }
body.btMenuVertical.btStickyHeaderActive.btLightSkin .mainHeader {
    background-color: rgba(255,255,255,.95);
    }
body.btMenuVertical.btStickyHeaderActive.btStickyHeaderOpen .mainHeader {
    transition: transform .5s cubic-bezier(.230,1,.320,1);
    transform: translateY(0);
    }

It should do the trick.

Kind regards,

BoldThemes team

Thank you for quick responce. i had this code before couldn’t find it. Great theme great support^^.

Hi,

If you have access to the account with which the theme was initially purchased you can extend your support following the instructions in this article: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support

If you need just to update the theme and have access to the account with which the theme was initially purchased, you do not need to buy the support extension – the latest version of the theme is always available in the downloads section of your ThemeForest account.

If you do not have access to the account with which the license was initially purchased, you will need to buy the license using new account and you will be eligible for lifetime updates and six months support period.

Kind regards,

BoldThemes team

Hi,

From the data you have stated in your comments, we can see that you are running an old version of Medicare plugin, possibly the Medicare theme as well.

Please update the theme to the latest version – 2.0.1 https://documentation.bold-themes.com/changelog/medicare-changelog.txt

Please make sure to update the Medicare plugin and Bold builder plugin as well once you update the theme.

You can update the theme as described in the following article: https://boldthemes.ticksy.com/article/7123/

Kind regards,

BoldThemes team

Hi,

Can you tell us have you managed to resolve the issue?

From what we can see, all the service icons on the homepage https://alrazygroup.com/ link properly to respective pages now. Perhaps we are missing something

Kind regards,

BoldThemes team

we work around its not fixed , i need a parminite solution from you

Hi,

We are not able to recreate the issue locally, so we need more details on the issue. What were the exact urls that you were trying to link to? We have tried to recreate the issue with multiple urls you currently have on your page, and they were all functioning normally.

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase.

First, edit your page and in Bold Page Builder and edit desired section. Insert Element ID attribute on the Custom Tab. For example add

about

as Element ID

Then go to the Button element, edit it and under the URL field insert custom ID atribute with #.

#about

It should do the trick.

Should you need any additional support, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Thanks in advance.

Kind regards,

BoldThemes team

Hi,

It seems that your current theme version is not compatible with the WordPress version you are running.

Please update the theme to the latest version – 2.0.1 https://documentation.bold-themes.com/changelog/medicare-changelog.txt

Please make sure to update the Medicare plugin and Bold builder plugin as well once you update the theme.

You can update the theme as described in the following article: https://boldthemes.ticksy.com/article/7123/

Kind regards,

BoldThemes team

Hi,

This again indicates the same error. Are you sure the theme and the plugin is updated to the version 2.0.1?

You can send us BOTH wp-admin and ftp credentials using the contact form on our profile page: https://themeforest.net/user/boldthemes (right hand sidebar) and we will take a closer look, if you are sure about the version of the theme.

Kind regards,

BoldThemes team

Hi,

As it seems, all the archive links and single post pages are working.

This indicates that maybe the Posts Page setting on Settings > Reading Panel is off.

Please make sure that the referenced page is set as the Posts Page on Settings > Reading

Kind regards,

BoldThemes team

Hi,

You need to make sure that the Elementor is deactivated and that Medicare plugin and Bold Page Builder are activated. Please refer to the theme documentation for detailed instructions on how to install the theme and required plugins and how to edit the pages – https://documentation.bold-themes.com/medicare/getting-started/ .

Should you need any additional assistance please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase.

Medicare is not compatible with Elementor – you need to use Bold Page Builder. This is clearly stated on the theme landing page and on promo pages as well as in its documentation.

You need to make sure that the Elementor is deactivated and that Medicare plugin and Bold Page Builder are activated. Please refer to the theme documentation for detailed instructions on how to install the theme and required plugins and how to edit the pages – https://documentation.bold-themes.com/medicare/getting-started/ .

Should you need any additional assistance please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.

If the fact that the theme can not be edited with Elementor represents a show stopper, you can submit a refund request here: https://themeforest.net/refund_requests/new and we will approve it.

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us.

All forms on our demo are Contact Form 7 – https://wordpress.org/plugins/contact-form-7/ based meaning that you can customize them any way you want and even use all available CF7 addons if you wish.

Kind regards,

BoldThemes team

Hi,

First please check that both the Medicare theme and the Medicare plugin are running the same version – 2.0.1 If not, please update the components accordingly

If they are running the same version and the issue still persists, please send us the screenshot of the entire error message, including the file and the line where it originates.

Thanks in advance.

Kind regards,

BoldThemes team

Hi,

I couldn’t find the update on wordpress, I had to install it via FTP.

Thanks a lot for the quick update and help!

Hi,

Great, in general these are the methods you can use: https://boldthemes.ticksy.com/article/7123/

Kind regards,

BoldThemes team

Hi,

Interestingly, the bug was actually resolved all along – https://documentation.bold-themes.com/changelog/medicare-changelog.txt . The BT Importer version 2.8.0 works without issues with YOAST.

If you are running the older version of BT Importer, please update the theme and BT Importer consequently version 2.8.0 will be in the package

Kind regards,

BoldThemes team

Thank you for your answer, appreciate it. But my BoldThemes WordPress Importer has ver. 2.5.9 and i do not get the update plugin option. My BT theme and builder is up to date. I need to download it manualy? Thank you

Hi,

If you have updated the theme and the Medicare plugin to versions 2.0.1 and you can not see the option to update the BT Importer plugin on Plugins panel of your wp-admin, the best option is to do the following way:

1. Deactivate the BT Import plugin 2. Delete / Remove the BT Import plugin 3. Install BT Import Plugin (you would be prompted to install it as it is a required plugin) 4. Activate it

In the process of installation, WordPress will pull the 2.0.8 version from the plugins folder of your updated theme (provided that you have updated it to version 2.0.1).

Kind regards,

BoldThemes team

Hi,

The theme has been updated last week – https://documentation.bold-themes.com/changelog/medicare-changelog.txt

Please update the theme to version 2.0.0. and make sure to update the Medicare plugin and Bold Builder plugin as well once you update the theme.

Kind regards,

BoldThemes team