378 comments found.
hi,i’m interest in this website but i need to ask some qustion how does the doctor register ? is that based on commssion or subscription plan ? does it exist a chat between patient and doctor ? if not i need a saas website can you provide another webiste for me !!
Doctors can register on our website using the register login short code that we provide, or they can sign up through our dashboard with the help of an admin, a clinic, or a receptionist role. Currently, we do not have any module for managing doctors’ commission or subscription plans, so you will have to handle that by yourself. Regarding the chat feature, patients and doctors can chat during video meetings using Google Meet or Zoom Telemed. However, we do not offer any inbuilt chat functionality with KiviCare. For a SaaS-based website, you will have to find a suitable option as per your needs.
hi,i’m interest in this website but i need to ask some qustion how does the doctor register ? is that based on commssion or subscription plan ? does it exist a chat between patient and doctor ?
Doctors can register on our website using the register login short code that we provide, or they can sign up through our dashboard with the help of an admin, a clinic, or a receptionist role. Currently, we do not have any module for managing doctors’ commission or subscription plans, so you will have to handle that by yourself. Regarding the chat feature, patients and doctors can chat during video meetings using Google Meet or Zoom Telemed.
Let me ask you 5 questions, before I buy: 1.) How can I translate it to another language? Is there a german version available? 2.) Can I import 10,000 Doctors from a csv-file? How the appointment-System can handle that? 3.) Will there be a gutenberg-version available? 4.) I like to get a webhook after the appointment-booking is confirmed and also when it will be canceled. How can I solve this? 5.) I like to design it myself with my own branding. How can I do so and what is necessary for that? Thanks a lot.
Hi nasinasi,
1. Our plugin follows WordPress standards, so you can easily translate it to German by using plugins like LOCO or WPML.
2. You can import doctors from a csv-file, but you need to specify some details. For example, are these doctors for one clinic or multiple clinics? If they are for multiple clinics, what is the maximum number of doctors assigned to each clinic?
3. We developed our kivicare dashboard on top of Vue.js, so it is not compatible with Gutenberg. However, we have some shortcodes that you can use instead.
4. We do not have a webhook feature in our product, but we have WordPress hooks that you can use after an appointment is booked.
5. You can change the logo and the text of KiviCare in our pro version. If you want to change the design more extensively, you can purchase our extended version.
Thank you!
Hello, I recently purchased your theme and I think it’s great, but I can’t import my old patient data into the theme. I need to manually enter all the information again, which is impossible for me. I’ve been trying to add a CSV file but I keep getting an error message. Can you please help me import all my patients onto your platform? Thank you very much. my site is : cabinetmaher.com
Hi,
Please submit a support ticket at https://iqonic.desky.support/
Our support agent will help you with that.
Thank You!
I did it thanks you very much
Before purchasing a theme, let me ask you these details.
1. Can see the number of cases (patients), old / new people of each year 2. Can see the number of times (visit) of patients who come to treat each person. 3. View age group, gender 4. View the service purchase list that can be divided into groups. 5. See the popular treatment symptom group. I hope you can give me an answer. Thank you.
Hello,
1) You can view total patient list, but you can not filter the patients by year.
2) You can filter the appointment list by patient or doctor.
3 – 4 – 5) Not available as of now in KiviCare.
Hello…I really want to know if it’s possible to make a WP Multisite version of this whole system? How much would that solution be?
Yes, we develop our product by following WordPress standards so it is compatible.
so if i buy this system, will all the functionalities including the pro version with the clinic, doctor and attendance panel work in a WP Multisite environment?
The KiviCare plugin does not currently have an attendance panel.
Nevertheless, each WordPress setup that uses the plugin will have access to the clinic, doctor, receptionist, and patient modules.
Please note that the data will be separated for each WordPress setup.
Hi, Before buying I have 4 questions : 1. Is it possible to set an offset duration after each doctor session so they have time to take notes before accepting another appointment? 2. Do you handle timezones? I do not see anything in the documentation 3. I see custom fields, is it possible to display them conditionnally depending on another dropdown field? 4. Do you have hooks? Especially after a booking is made to retrieve the post data? Thanks
1) It is possible to add this, you have customized it on your own.
2) No, for now, we are not using it.
3) No, you cannot do it.
4) No, we don’t have hooks.
Do you plan to add the timezone management anytime soon?
currently, our team is working on other features so we can not commit fixed timeline. but we will add this feature to our roadmap and integrate to KiviCare plugin in future versions if feasible.
In the meantime I can set a dropdown menu in the booking form to set the patient time zone and then I will need to hook in the email notification to show both patient and local booking datetime in the email sent to them. Where can I place hooks in your code? How can I contact you to pay for customization?
We hope this message finds you well. We wanted to inform you that currently there is no hook available for booking appointments. However, we are happy to inform you that we can customize the code to meet your specific needs.
If you are interested in this customization, we invite you to join us on Skype using the following link: https://join.skype.com/invite/yPdnVOwWaqLh.
Thank you for choosing our services, and we look forward to hearing from you soon.
hi, multilang or wpml ? thanks
Our theme supports both plugins. However, if you want to use the WPML plugin, you will need to purchase it separately.
Hello! How to translate booking form with wpml? Fields for translation are not visible. (Ticket #12421) I have already created a ticket and have been waiting for more than a week. I have not received a answer from your support. Therefore, I will communicate with you here. This is fair.
We apologize for the delay in response.
Our support agents give you a reply on your ticket.
We think it’s will be helpful.
Good morning,
Could you tell me the URL of the admin page for doctors.
I tried https://www.website.com/doctors-dashboard/#/authentication but that page doesn’t exist.
Thanks for your help,
Sincerely,
We hope this message finds you well. We would like to inform you that in order to access the Doctor Dashboard page, you can simply use the WP-admin login form and authenticate using the doctor credentials. Once you have successfully logged in as a doctor, you will be redirected to the Doctor Dashboard page.
The link to the Doctor Dashboard page will look like the following: https://www.yoursiteurl.com/wp-admin/admin.php?page=dashboard#Please let us know if you require any further assistance or clarification. We are always here to help you.
Good morning,
Could you tell me how to change the title of the emails.
I went to Settings/EMail template but I can only change the title.
Thanks for your help,
Sincerely,
I hope this message finds you well. In regards to changing the title of the email, unfortunately, we do not provide options to change it at this time. However, you do have the option to translate the text as you see fit because we add the static text based on WordPress translation standards.
Alternatively, if you prefer to wait for this feature, please be informed that it is already on our roadmap and will be available in future releases. Our team is working diligently to ensure that this feature is implemented as soon as possible.
Thank you for choosing our services. Please let us know if you have any further questions or concerns.
Thank you for your answer, it works well with LocoTranslate.
I still have a question: how to translate the date of appointments in emails, the months are in English.
Superb theme
thank you very much
Hi,
Please submit a support ticket at https://iqonic.desky.support/
Our support agent will help you with that.
Thank You!
reports are only on pro options or free option have it?
The Report Module is only available in the KiviCare Pro plugin.
Can we use the Pro plugin as a SAAS Marketplace type setup for connecting Patients, Doctors, Labs, Services / Packages, etc
Your solution is very close to what we are looking for?
Would you be willing to customize it for us?
Thanks.
Please contact us on skype: cid.5a5a1bb5f9c0ecb2 for customization.
Hi . how to change the logo on mobile, its changed everywhere except when using the mobile to explore the menu ?
I hope this message finds you well. Could you kindly provide us with your website URL where you are facing an issue? Additionally, a screenshot of the problem would be helpful for us to better understand the concern and provide a solution.
Thank you for your cooperation. We look forward to assisting you in resolving this issue.
You can also submit a support ticket at https://iqonic.desky.support/
Our support agent will help you with that.
Thank You!
Demo content not being populated/imported when we upload. Only dummy template being shown.
Hi,
Please submit a support ticket at https://iqonic.desky.support/
Our support agent will help you with that.
Thank You!
where can I see the change log updates?
Hello How can I translate the form fields in the billing field on the checkout page? I can’t translate using the loco translate plugin. I just couldn’t translate that field, can you help us?
Hi,
Please submit a support ticket at https://iqonic.desky.support/
Our support agent will help you with that.
Thank You!
I would like to know what is included under Premium Support. We are based in the UK and we need small modifications based on our regulations for the patient registration and appointment booking process. Also, I would like to ask you if you can help us with a mobile app for both android and iOS. Lastly, I would like to know does the KIVI pro or KIVI extended plan includes all the other add-ons like google-telemed, woo commerce and all other add-ons for mobile apps.
Looking forward to here from you asap and would like to go ahead with the purchase.
Thank you
Hello rainbowl1,
The Support does not include any kind of customization. If you face any issue with the current plugin workflow or any bugs we will fix it.
KiviCare theme does not include the KiviCare Google Meet Addon. It only includes KiviCare pro, and KiviCare Zoom telemed.
Can we use with all theme?
I am not getting your point. Can you please elaborate more?
Hello, I want to see a demo, but it doesn’t work. I submit a form on this website https://demo.kivicare.io/ but I didn’t receive any email.
Hi, Simply enter your email on demo.kivicare.io. And allow the page to load. It will automatically redirect you to demo account.
