43 comments found.
I’m new in WordPress i’m getting an error when i upload the .zip to wp
Installing theme from uploaded file: themeforest-FJ1wvhZX-trydo-creative-agency-and-portfolio-bootstrap-template.zip Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Any clue?
Hi adelalmaleh,
You have purchased an HTML template. It can not be used as a WordPress theme.
Good News: The Trydo WordPress theme is available.
You can purchase the WordPress version from this link: https://themeforest.net/item/trydo-creative-agency-wordpress-theme/28449333
Thank you
Rafekul
Hello, does the theme support RTL?
Thank you very much for contacting us and your interest.
Sorry, right now our trydo template is not RTL supported. if you want you can check out our WordPress version. It is fully RTL language-supported.
WordPress version: https://themeforest.net/item/trydo-creative-agency-wordpress-theme/28449333?s_rank=2
Thank you
Hi,
Hope all is well,
We’ve been having a tough time trying to link the images of the gallery to an external website without showing the lightbox frame ,
Tiger
Social network
Can you help with that please
Hi there,
For any query regarding the issues please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you
Rainbow-Themes Team
Hi thanks for your reply, I just created a ticket, would really appreciate your help as I have been stuck on it since yesterday
We believe that our support team member has resolved your issue.
hi cant change the theme colour is there anything else to be done i have ready followed your instructions no luck thanks
Hi there,
Due to our holiday outbreak, our regular working hours are disorganized. Can you tell me your ticket number so that I can take a look?
And if you have not created a ticket then create a ticket here: https://support.rainbowit.net/support/
Thank you
Congratulations 
Hi, I have submitted ticket 2 days back regarding some issue. But I didn’t get reply yet. Can you please check
Hi there,
Due to our holiday outbreak our regular working hours are disorganized. Can you tell me your ticket number so that I can take a look?
Thank you
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Hello,
The code has a old version of jquery, the v1.12.4 and this has vulnerabilites. i will have to create my own navbar 
Hi there, Thank you for contacting us.
For any query regarding the issues please create support ticket here: https://support.rainbowit.net/support/login.
Our support team will contact with you soon.
Thank you
Rainbow-Themes Team
Hi there,
For any query regarding the issues please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you
Rainbow-Themes Team
Hello,
Nice theme!
Does it have a full-width slider? If the particle area on this one http://rainbowit.net/html/trydo/11-landing-home-could slide, it would be very nice. In the code I do see a class ‘rn-slider-area’ so that is hopeful. Maybe it is slick slider or carousel? Or owl? Do you have an example of a slider?
Thanks!
Hi there, Thank you for contacting us.
Yes, you can create a full-width slider. We used the Slick Slider plugin to create the slider.
Slider Example: http://rainbowit.net/html/trydo/12-startup.html
For any query regarding the issues please create support ticket here: https://support.rainbowit.net/support/login.Our support team will contact with you soon.
Let us know if you have any other questions! Kind regards
Got it!
Glad to hear that
I can’t find any PHP file. Where are they please?
Hi there,
For any query regarding the issues please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you
Rainbow-Themes Team
How do I set up contact form? How do I receive data inputed in contact form fields? Can’t see any php files
Hi there,
For any query regarding the issues please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you
Rainbow-Themes Team
Hi, how can I use vimeo video links rather than youtube?
Hi there, Thank you for contacting us.
For any query regarding the issues please create support ticket here: https://support.rainbowit.net/support/login.
Our support team will contact with you soon.
Thank you
Rainbow-Themes Team
Hi!
Page from live preview is different from the one purchased and downloaded when they are shown in mobile screen. It’s clearly a problem. You can check there. A problem of margin or padding that affects negative all pages. Please, delivery what you offers. How to solve this?
Hi there, Thank you for contacting us. For any query regarding the issues please create support ticket here: https://support.rainbowit.net/support/login. Our support team will contact with you soon.Thank you Rainbow-Themes Team
Hi, just purchased this item – https://themeforest.net/item/trydo-creative-agency-react-template/25457315 – and sadly realized that it’s for React. But i wanted HTML version. Is there any chance to pay difference in 4$ and get the HTML version instead of React?
Hi there, Please purchase the HTML version first then Create a refund request for react version with your HTML version purchase code. Refund Link: https://themeforest.net/refund_requests/new
Thank you
Thank you so much!!!!!!!!!
You are welcome
Hi there, Thank you for contacting us. For any query regarding the issues please create support ticket here: https://support.rainbowit.net/support/login. Our support team will contact with you soon.
Thank you Rainbow-Themes Team
Great and clean code however i was wondering if is there any plan in the feature to add more elements, like flipping box, price table variation, etc.
Hi there, Thanks for your compliment. Yes, we will add these elements. We are working to update our template.
Thank you
The video background is not responsive in this template page 10-studio-agency.html The form and email system does not work or at least is not professional. When you use the included mail.php it just loads that plain white page with the message and does not redirect or display success messages. Bootstrap has tons of functionality for this stuff, why wouldn’t you use it for your forms and user messages? This is NOT a well documented template either. I’m not sure why you are listing that based on what you provided. There is NO useful documentation in the doc page you provided. Please post an update and add some decent documentation for people who buy this.
Hi there, Thank you for contacting us. For any query regarding the issues please create support ticket here: https://support.rainbowit.net/support/login. Our support team will contact with you soon.Thank you Rainbow-Themes Team
how do I center 2 columns size 4?
Hi there, Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you.
https://support.rainbowit.net/support/login. Thank youHi, I thought this was a wordpress template when I purchased it, can you update me when there is a wordpress version?
Hi there, We are working on WordPress version. we will able to publish WordPress version within 15 days. please follow our themeforest profile then you will get update automatically.
Thank you
