3807 comments found.
Hello, In this theme, is it possible to make the reviews section appear last for the single tours, on mobile? It is last on desktop, but when we visit the tour page on mobile, the reviews appear before the Price/Booking form. Thanks for your reply / advice.
Hi,
Please provide the tour address here so I can check it.
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It is on each tours we offer, but here us an exemple: https://mywinedays.com/tour/champagne-day-trip-from-paris
Please check on your mobile to understand. Thanks!
Hi,
Please add the css code in the path: Goodlayers > Goodlayers > Miscellaneous > Custom Css/Js > Mobile CSS ( screen below 767px )
.tourmaster-single-review-container {
order: 3;
}
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here. 
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore (Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
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Thank you so much for your help!! And I understand for the technical support.
Just a question: Is it possible to receive an automatique email when an order is “pending”. If yes, I can purchase a ticket to ask how to do it.
Thanks again
I guess you can do that. You may check this option : https://take.ms/luUVK
Hi, I tried to contact you on your support page, it doesn’t work with my valid purshase code!
Please on TravelTour theme: when submitting booking tour the Total price become 0.00 € how can i fix this please?
Thank you!
Regarding the ticket, Can you make sure that you choose the correct item from the category list? Make sure that it’s Travel Tour theme > https://take.ms/Bg5Eq (It’s between BigSlam and Kleanity)
If still didn’t work, please send me the purchase code ( http://support.goodlayers.com/purchasecode.png ) via the form in our profile page. I’ll try checking on that for you.
Regarding the problem, we need WP access and site url so we can inspect directly. Please put it in the ticket once you can open one.
Thank you so much, I sent a ticket finally!
CAN U PLEASE REPLY TO MY SUPPORT TICKETS. ?
Hi,
I’ve answered all the ticket, please check your ticket.
We will provide support within 14 hours from Monday to Friday.
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Hello, Would be possible to change the calendar view for a preselected dates (just one) and only show down the travel price only: “10 – 20 august”
Hi,
First of all, thank you so much for interest 
You can set a preselected dates if you set the tour is one date tour, e.g: https://demo.goodlayers.com/traveltour/tour/china-suzhou-and-zhouzhuang-water-village/ .
For the price setup, in my opinion, you can create it by use the group package: https://www.youtube.com/watch?v=wRdxXlWE2fk .
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I am trying to create second description for tour_category. But do not know which file to customize for frontend showing. Could you plese tell me which file to put frontend code? Thank you! Backend code: new tourmaster_taxonomy_option(array( ‘taxonomy’ => ‘tour_category’, ‘options’ => array( ‘archive-description’ => array( ‘title’ => esc_html__(‘Archive Description’, ‘tourmaster’), ‘type’ => ‘textarea’ ) ) ));
Frondend code:
<?php $term = get_queried_object(); $archive_description = get_field(‘archive-description’, $term);
if ($archive_description) { echo ‘ ’ . wp_kses_post($archive_description) . ‘ ’; } ?>
Thank you so much!
Hi,
The default code can be found in: \wp-content\plugins\tourmaster\tour\single\archive.php and you need to add your own desciption here to display it on the front-end.
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Is this product a wordpress product or a laravel product and if it is a laravel product is it mixed with Wordpress. Please clarify
Hi,
First of all, thank you for your interest
The TravelTour – Travel & Tour Booking is WordPress theme.
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Hi, how do I make the system not send invoices to the customer’s email. I just want it to stay on the dashboard
We can guide that after purchasing.
Thanks for your interest by the way
The problem is that support has already ended. Can I send the id and key to help me with this?
I will not buy 2x the theme
Hi,
Noted that, please login to Themeforest with the account that purchased this theme and send the info via the form in our profile page. Currently, we can’t find your purchase badged so we couldn’t verify your purchasing.
Hi do the theme travel have the option to local ( in person ) payment? For 1 day tours for example
Hi,
First of all, thank you for your interest
The customers can book by email or book and pay later, but it will apply to all the tours.
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Hi, i have two question about your theme 1 – In payment page, there is only one address field in your different demos. Can we have a separate address field to have two other fields for postal code and city? 02 – Always in payment page, when i click on return button, i I do not go back to the previous step of the payment process but to the stay page. Does your theme allow you to go back to the previous step of the payment process in one click?
Best Regards
Hi,
First of all, thank you so much for your interest
1. Yes, you can add additional field with type text to collect more information as you want.
2. Click those steps navigation will be go back to the previous payment step. Screenshot: https://imgur.com/mlweyPF .
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Hi,
Thanks for your reply.
01. For this additional field, it’s on your theme options ? Have you a document support details to explain that ? 02. This is on all your demo ? Because, here https://demo.goodlayers.com/traveltour/hiking/?tourmaster-payment it seems not working well
Best regards
Hi,
1. Yes, you can check our docs: Please check this link about how to modifying the contact detail fields
http://support.goodlayers.com/document/2018/05/01/tourmaster-modifying-the-contact-detail-fields-since-v3-0-82. I checked the demo and it’s working fine for me, could you help me know what’s wrong? (screenshot: https://imgur.com/rCkZSfS )
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Hi,
01. Thanks. But i didn’t see the field zipcode. Is it possible to have that ?
02. Thanks. It seems fine (certainly a passenger bug with my navigator)
Best Regards
Hi,
1. Sorry, it’s not possible. I’ve replied before: you can have an additional field with type text, so it doesn’t have anything else.
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Hi,
01. Yes but they are country slug mai slug, phone slug so i hope zipcode field was implemented. In all honesty, are there any plans to add this? Best Regards
Hi,
We don’t have plan to add zipcode at this moment, sorry.
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Hello I have a question, on the my tour list element, when show the tour price how can I specify if the price is per person or group? Please follow the link https://www.pacificadvent.com/panama-breathtaking-beach-snorkeling-tours/
Hi,
Unfortunately, it’s not possible, sorry.
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The thing is, always the people ask about this. Is this price per person or group? It should be better if we can display this information. Thanks…
Hi,
Thank you for your suggestion .
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Hello!
A couple of presale questions: 1) Does the “Travel Tour” theme allows to manage global availability? This means, if I need to close an entire day or days availability can I go on a global calendar to do this instead of closing avaiable dates on every tour?
2) I understand that deposits are only supported to work with Modal Booking, but if I choose woocommerce payments + woocommerce deposits add-on that will allow my clients to pay deposits at checkout?
Many thanks!
Hi,
First of all, thank you for your interest
1. Unfortunately, we don’t have the feature to manage global availability.
2. We aren’t testing with any Woocommerce Deposit, so we can’t confirm anything about it, sorry.
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Hi, we love this them. I have 2 quick questions: 1- how to disable the “7 travelers are looking at this tour” popup at the bottom when looking at a tour.2- I have the currency switcher active but cannot see it on mobile version of website. Thank you!
Hi,
Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png )
Thank you very much!
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i have a question about custom code or inquiry form, on sidebar right below price in tour detail, i want put button to book tour, but if i use plugin thirty i do not get title tour detail auto, how to i can custom form book in tour setting, i want put button below price in tour detail after i custom inquiry form can get title tour auto, because my client require do not show inquiry form in sidebar, i have red at https://support.goodlayers.com/document/2018/05/01/tourmaster-modifying-the-contact-detail-fields-since-v3-0-8/ , how to i can insert custom code inquiry to page wordpress that can get auto title tour
Hi,
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Also, I don’t see purchase label in your username so if you not purchase it yet, please purchase it first before you can submit your ticket in our support system.
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regarding the Travel Tour, I am about to purchase travel tour Licence, is it possible to take only Deposit for the Tours instead of full amount at checkout?
Hi,
First of all, thank you for your interest
Yes, you can enable the deposit only for the tour payment.
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Can I enable deposit for while paying with credit card or only with Bank Transfer?
Hi,
When you activate the deposit, it will apply to the credit card, online payment and the bank transfer too.
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Hello! I’m a Korean user. I want to change the subpages of the dashboard, the login and signup pages’ labels, buttons, and various texts in different languages. Which file do I need to edit?
i have another question. After sign up or log in, the landing page is set as the WordPress login page. I want to go to the theme’s home page or sign up complete page. What should I do?
Hi,
Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png )
Thank you very much!
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Hello.
Could you please help me how to edit invoice CSS and where can I edit the email template?
Thank you!
Hi,
You can edit the invoices CSS here: \wp-content\plugins\tourmaster\tourmaster.css.
To edt the email template, please take a look in: wp-content/plugins/tourmaster/include/mail-util.php file.
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Hello. A question before buying, the project is for a travel guide. I need that when processing the payment you request personal data such as name, surname and ID of EACH OF THE PARTICIPANTS since in the monument they request the personal data of each person. That is to say, if the user reserves 6 people, at the end of the purchase or during the purchase, he asks for the data of the 6 people who will go. That’s possible?
Hi,
First of all, thank you for your interest
Yes, you can ask the information of each person whom participants. But the email notification relate to the booking/payment only go to the people who booking the tour, please note about it.
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Hello, My support expired but I have a question:
I got a message form Google Seach Console: Missing field “aggregateRating” & Missing field “review”: For all my products: This is a non-critical issue. Items with these issues are valid, but could be presented with more features or be optimized for more relevant queries Do you have any clue what happend?
as example check this link: https://www.pacificadvent.com/tour/the-best-snorkeling-tour-in-coiba-national-park/
Hi,
I guess you want to customize the schema data.
In travel tour, the schema is: http://schema.org/priceCurrency
You can read about schema here
http://schema.org/ https://moz.com/learn/seo/schema-structured-dataYou can enable the schema in: Tour Settings > General > General Settings. Also, if you need more, you will need change the schema in:
/plugins/tourmaster/tour/single/tour.php /plugins/tourmaster/tour/single/tour-2.php
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Hello, thanks for your reply. We don’t want to customize, we using the standard settings. Could be something else? Regards…
Hi,
Those fields will be automatically included after tour has some review
THanks…
Only Facebook, Google, and Twitter are the ways you told me, but I have to put in Apple, Facebook, Google, and WeChat login features, what should I do?
Hi,
Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png )
Thank you very much!
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Hi, when I send Submit Inquiry. I use gmail for admin to receive enquiry, but instead of email domain i can’t receive enquiry. I send directly from gmail to domain mail but still receive. so what problem do i have?
Hi,
Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png )
Thank you very much!
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