14 comments found.
Is the theme confirmed working for version 6.9?
Hi tghalayini,
Yes, you can go ahead and install the theme on WordPress 6.9. The theme works normally on the latest WordPress versions in most cases.
If you face any issues or unexpected behavior, please don’t worry — our support team is here to help you. Simply submit a ticket at the link below and we’ll assist you as quickly as possible:
https://support.w3itexperts.com/?envato_item_id=33002138..
Thank you for your interest in the theme and for choosing our product!
DexignZone
How do we turn off the animations sitewide?
Hello wslover317,
Thanks for being our customer,
For technical support, please contact our support team by sharing the wp-admin login credentials. We recommend visiting our support helpdesk.
https://support.w3itexperts.com/?envato_item_id=33002138..
There you will find a dedicated support help desk with a team assisting you.
Please submit a support request through that platform to receive the appropriate technical assistance.
Regards
DexignZone
Having the same issue with mobile menu not working, same header as previously posted. Can you please explain how to fix this. Ticket submitted.
Hello wslover317,
Thanks for being our customer,
For technical support, please contact our support team by sharing the wp-admin login credentials. We recommend visiting our support helpdesk.
https://support.w3itexperts.com/?envato_item_id=33002138 ..There you will find a dedicated support help desk with a team assisting you.
Please submit a support request through that platform to receive the appropriate technical assistance.
Regards
DexignZone
You have solved this issue before for others, why can’t you just give the solution here instead of making everyone who has the issue submit a ticket? I have submitted a ticket already as I said.
Hello wslover317,
Sorry for the inconvenience,
Our team will update you within 24 hours.
Thanks for your patience
DexignZone
5 months ago they said 24 hours 
Have you checked your private ticket #18288 ?
Can we get an update for the X icon on the social media? The icon is still the old logo (twitter)
Hello tghalayini,
We will provide the update asap.
Now you can contact us on our support panel.
https://support.w3itexperts.com/..
Our team will help you find a solution.
Thanks
DexignZone
Any DZ Core update?
Hello sir I am your new customer. Few days ago i bought your theme. But problem is that elementor is not working when I installed theme and import demo. Its just showing loading. Can you explain me how to solved this.
Hello Sir,
Sorry for the inconvenience, Please drop a ticket on our support panel. Our team will resolve your issue ASAP.
Support URL: https://support.w3itexperts.com/
Thanks
DexignZone Team
my hosting provider block your script because of suspicious file type here are the list ….
woocommerce/vendor/maxmind-db/reader/ext/maxminddb.c’ Suspicious file type [application/x-c]
Excessive processes running under user #seruser#
can u please let me know if your script is ok or what???
Hello Sir,
This is woo-commerce plugin files, not theme issue. Please check woo-commerce plugin.
For more information, please drop a ticket on our support panel.
Support URL: https://support.w3itexperts.com/
Thanks
DexignZone Team
Hello Anyone can explain me how mobile menu working. currently in demo i can’t seee mobile menu.
Hello Sir,
The developer has checked, mobile menu is working perfectly. It may some other issue from your site. Please drop a ticket on our support panel with your website details. Our team will check and resolve your problem ASAP.
Support URL: https://support.w3itexperts.com/
Thanks
DexignZone Team
i checked your demo site aswell there is same issue guys
Check that video i record it from your demo site. please send me solutions,.
Hello Sir,
This functionality working on the Mazo all demo except this.
Let me check, we will update you soon.
Thanks
DexignZone Team
Hello Sir,
Now check: https://www.awesomescreenshot.com/video/16278897
https://mazo.wprdx.com/construction/?dir=ltr&theme_corner=sharpedIf you have any query, please drop a ticket on our support panel. Our team will help you.
Support URL: https://support.w3itexperts.com/
Thanks
DexignZone Team
Hello again.
Your support system at support.w3itexperts.com does not sent emails with ticket updates and password resets. This has been going on since September when I first logged a ticket. Another user reported the same thing 9 hours ago. Please fix your support system emails! We don’t receive updates and we cannot log in correctly.
Ticket number #4067.
I would hope that your support system would function correctly… I’m disappointed.
Hello Sir,
Sorry for the inconvenience, We have checked the previous ticket, we asked for remote access on AnyDesk but you didn’t reply.
Now please check the support ticket, the team has replied. We assure you our team will resolve your issue.
Thanks
DexignZone Team
Hello. My comment was as follows: “Your support system at support.w3itexperts.com does not send emails with ticket updates and password resets.”
What I’m saying is that there is a bug or fault in YOUR support platform. We do not receive emails from your support platform. We do not receive password reset emails. We do not receive registration emails. We do not receive ticket update emails.
Please look into this. Thank you.
Hello Sir,
We are really apologize for this. Actually, the team is working on server shifting so some technical issue facing there.
Don’t worry, Our team will fix it as soon as possible.
If you have some issue and support system not work then you can email on developer.w3itexperts@gmail.com.
Thanks
DexignZone Team
I am unable to activate the DZImpart plugin. all other plugin activated. I am trying to send ticket and its not going through. I just purchased the Mazo Industrial theme yesterday for urgent project.
I have just sent the email to developer.w3itexperts@gmail.com
Hello Sir,
Sorry for the inconvenience, please check the email.
Thanks
DexignZone Team
Good day. I am trying to install the required plugins but keep getting the following error from ALL plugins that need to be fetched from your servers: “Download failed. Too many redirects”. Please assist. We cannot get any further and need the plugins. Thank you.
Hello Sir,
Please make sure you are using latest theme version. If yes then please drop a ticket on our support panel with WP login URL, credentials, and FTP details. Our team will resolve your issue ASAP.
Support URL: https://support.w3itexperts.com/
Thanks
DexignZone Team
Thanks very much. My ticket number is #3693
Hello
Now one Error My website. I select vat tax from woo commerce that time error not vat % display I don’t know. Below Screenshot My error. Please help me
https://prnt.sc/BA3XOdm6haJbThanks
Hello Sir,
Sorry for the inconvenience, Its a function deprecate error in WoCommerce update. Please generate a ticket on our support panel. Our team will resolve your issue on your site ASAP.
Support URL: https://support.w3itexperts.com/
We will also update theme on Themeforest.
Thanks
DexignZone Team
Hello Sir,
Please generate a ticket on our support panel. Our team will resolve your issue ASAP.
Support URL: https://support.w3itexperts.com/
Thanks
DexignZone Team
I did tried but login submit ticket
but not login so if any other way plz tell me
Hello Sir,
Try again to generate ticket otherwise you can email us on the following email, we will generate your ticket and give a better solution.
Gmail: developer.w3itexperts@gmail.com
Please include following details in email.
1. Your Name 2. Ticket Subject 3. Problem screen-shots 4. WP login URL, credentails, and FTP
Thanks
DexignZone Team
Great Work, Congratulations GLWS
Thank You
