119 comments found.
Hi, I have problem with Glacier theme and Elementor plugin (Elementor PRO): if I choose to create custom header in Elementor, the mobile hamburger menu don’t show any menu items. The menu have 5 pages but on mobile the hamburger menu don’t show this pages. I can use the default Glacier menu but I need to change logo with another image and have the text menu more big. How I can do this? I prefer use Elementor because there are lots of parts that use it. Thanks
Hello. Please email me and send me the address of your website. Thanks.
Hi, I tried the demo and the portfolio category filters are very slow. Is this the behavior in WordPress or is it a bug? They work correctly in the other non-WordPress demos of this template.
Hi, i think this question for developer https://wordpress.org/plugins/visual-portfolio/ . This theme compatible with free plugin Visual Portfolio
Hello, what’s your return policy if your Glacier theme has a conflict with a required Client-Portal plugin on my site? I appreciate your consideration.
Hi, I wrote to your mail
I can’t find where to change the text in the footer? Strange that it is not in the documentation. Is certain information left out on purpose in order to be forced to renew support?
You can find Customizer->Footer Settings
Unfortunately, there are no Footer settings in Customize!
I write you on email
Great, that worked. Thanks for the support!
Hello, where can i change the footer? (Social Links?) Thanks a lot.
Hello. (Social Links) you can change in “Customizer” -> section “Footer”
Sorry there is no section footer in the customizer, i can send you an screenshot (glacier helper plugin is installed)
Please us through the ThemeForest Messaging System.
Hello! Is a theme update for ACF Pro 6.1.7 planned soon? Thank you!
Hello. Please re-install plugin, remove and install again
It worked. Thank you! Could you please enable the theme update for ACF Pro 6.1.8 (Security Fix) ? Many thanks in advance.
Hello. I updated, again re-install please.
Perfect! Updated. Thank you very much!
Greetings, I need to update my server to PHP 8.0+ but this theme keeps breaking. Can you confirm if this theme is compatible with that version, please? I’ve tried both WPbakery and Elementor… Thank you very much in advance
Hello. Of course theme is compatible with php 8. On my demo site i use Server running PHP version: 8.1.2. Maybe third-party plugins is broken theme.
Hello have you a info for update from V4.x to the new V5.x Major update (WPBackery to Elementor? What is the best way to do this? Best wishes Norbert
Hello. Please download new version theme from market, and need theme in folder WPBakery Page Builder (5.0.0 theme version), you find zip archive “glacier.zip”
Manually Update (Appearance -> Themes):
You can update our theme via WordPress Panel, Go to Dashboard > Appearance > Themes. Click “Add New” -> “Upload Theme”. Choose Glacier theme “glacier.zip” file and select “Install Now”.
Thanks for your info. I have already seen that there is also an update for WPBackery. But if I now want to switch to the version with Elementor, which way is the best?
If you use shortcode WPBakery, better only create new site.
Hi, Three years ago I bought this theme. Today I have updated my wp because my php has to be updated to 8.0 and now my page doesn’t work properly anymore since the theme Glacier is not compatible to the newest version of wordpress. Could I buy an update? Thanks in advance for replying, bye, Hanneke
Hello. The end of January there will be an update. I’m working on it.
I have this error after active the Glacier Helper Plugin: Fatal error: Cannot redeclare mt_partners_fun() (previously declared in /customers/9/1/c/dg2arquitectos.com/httpd.www/wp-content/plugins/mountaintheme_extensions/vc_shortcodes/mt_partners.php:9) in /customers/9/1/c/dg2arquitectos.com/httpd.www/wp-content/plugins/glacier_helper_plugin/vc_shortcodes/mt_partners.php on line 9 So I have to desactivated and theme doesn´t work properly… any help? Thanks in advance and sorry my english
Hello. Need deactivate or remove plugin mountaintheme_extensions, this old plugin. New plugin glacier_helper_plugin
Hi there Thank u for your answer. I did it and it works, but can´t edit a lot of things in theme (f/e footer menu), so I think i have more problems in my web (i had installed a previus version of the glacier theme and others purchased themes before this). I´ll try to solve ir by unistalling them or reinstalling it all. Thank you again
Hi, just wanted to ask a presales question about plans for updating the theme to be compatible with Wordpress 6.1. Thanks in advance for your answer!
Hello. Yes, this theme working with wordpress 6.1.1, i updated demo site
Hello, my provider changes from php 7.4 to versions 8.1 Through a test, I found out that the Glacier theme is unfortunately not compatible with php 8.1, i.e. the website is no longer accessible, not even the admin area. Is there an update that it works on php8.1? Greetings Norbert
Hello. It’s strange, demo site Glacier working on php 8.1.2 version. Please write me on email and send me your website
Hello, I deactivated all plugins as you wrote to me in your email. but unfortunately no change.
today was upgraded to WordPress 6.02. Disabled all plugins again. It turned out that the plugin Slider Revolution is faulty. Deleted and reinstalled it. Everything seems to be working now.
Hello, ok. Maybe old version plugin Slider Revolution not support php 8
Hi, how are you?
Can I add a new Variant Style in the Portfolio Item?? I need show in other orden the information.
Thanks!
Best regards.
Hi. The mobile menu is not easy to use. On the drop down, if you have another menu item, an arrow becomes a link. I’d like the word to be a link as it is easier to click on. What css do i need to alter to do this, thanks
or can i have another menu? 1 for website, and another different 1 for mobile devices? thx
i write on your email
kirki not working and i see lack of support here. Refund me please.
Hello. I will write you on email
Thank you. You did email and I have now sorted it all out. Thank you again and sorry for my short temper, Was getting frustrated. Excellent support.
Hi. Bought this theme and cannot find where to edit. The Kirki customiser plugin is installed, but cant see where to use it. It does not appear when you appearance, customise? Where can i access this? thx
hello just bought and installed your theme. looks great, but I cannot seem to find the visual composer to edit logos, I cannot even find how to edit logo in your documentation. Maybe this is a basic edit but for no programmers how to edit logo might be something cool to have in the instructions. Thanks
Hello. Your need “Customizer”. You find this option in Customizing ▸ General Settings Additional Settings
thanks for quick reply – got it!
I had a similar problem in Firefox. Only white page is displayed (white screen of death: WSoD). The problem was fixed by turning off the “page loader” in the appearance>customize>general setting>page loader.
Hello. Thanks. I fix this problem, you can update theme to up new version. 3.2.1
Hi there, yesterday I updated Wordpress to version 5.6. After that, the website was no longer displayed in Firefox, yes it was loaded, but only a white area was displayed. Everything was ok in MS Edge, Chrome and Opera. All plugins disabled, the same result. The current version of Glacier Theme is installed. After I installed Wordpress back to version 5.5.3, the page was displayed again in Firefox. Can the bug come from the theme? Greetings Norbert
Hello. Please, address your site
www.FreeEyes.de but currently it works because I installed Wordpress back to version 5.5.3.
Please, write me on email. I send you file, you replace and check, after i will upload on market new version theme
ok yesterday i sent you an email
sorry didn’t get anything, just looked again, also in the spam folder
Fast theme but some code improvements are required. When you add a logo, it overflows the menu and you have to fix it manually with CSS, when you add product categories using WpBakery, it is set with position: absolute so it will overlap with the footer. I had to spend time fixing this errors.
