45 comments found.
Hello, I would like to ask for a refund on the purchase of this theme. I am a web developer with over 15 years of experience and after trying to make this theme work for the past 2 months I find there are too many bugs and hurdles to jump to make this a usable theme. I am currently deleting the theme from my server…
Hello i just posted a new ticket
Support team will get back to you soon.
Hello am struggling to import the demo data & i shared my admin details via a ticket…
Any update on my ticket?
Still no reply, where can i request a refund?
Sorry for the delay, Our support team is working on your demo import. They’ll update you on the ticket as soon as they’re done.
Hello again i see that your changed the admin details & am able to login to the dashboard. Please reactivate them so that i can proceed.
Its very urgent…
Our team is working on it. They’ll get back to you soon with the login details. Please be patient.
Gr8 am able to login, will be in touch if i need further assistance…
Hello looking to buy this theme.. however, how many sites can be used on once I buy it?
Only one site you can use
It was for just demo purposes. You have to put our own rtl content or rtl page. If you still have any issues, Please open a support ticket. https://layerdrops.ticksy.com/ Our support team will solve your issues.
How i can manage this blue background on slider ? https://prnt.sc/WTNWBTDbx7Y7
If you want to remove that you have to use css: .image-layer-two:before, .image-layer-two:after {display: none;}
If you still face any issue please open a ticket https://layerdrops.ticksy.com/ our support team will get back to you soon.
Send me documentation link
I can’t manage to get header menus to show up, some help will be appreciated.
Please watch this video https://www.youtube.com/watch?v=5A7wXcPqGmE We showed here how you can get the header and footer.
If you still face any issue, Please open the ticket https://layerdrops.ticksy.com/ Our support team will get back to you soon.
Hello SIrs
How can i change Font name ?
Why your theme hasn’t control panel ?
All element fonts can be controlled via elementor so we didn’t give an option for that in the customizer.
Good afternoon, I hope you are well, your theme seems very practical to me and I am thinking of buying it, but first I would like to ask you 2 questions, the 1st is how optimized it is (since I opened the theme to see it online here on envato and I did a speedtest to the site and it was not such a good result, but I don’t know if it is because of the hosting that they have it or what) the other serious question, can the store be disabled? I mean, in the sense that I could delete it without a problem, since the insurer does not have a store, but it would not be bad if they ask to have it there in the future, so I ask if it can be disabled and the shop icon and so on disappear. pd imagen speed https://freeimage.host/i/HofuMUQ
Yes, speed tests vary on hosting. We used best practices to make our theme to give best performances and the store is coming with Woocommerce Plugin. When you will disable it it will be removed But in future if you want to add you can just reinstall the plugin and it will come back.
- How can i customize blog page ?
- How can remove sidebar from post ?
- How Remove (Posted in- date – author) from post ?
Responded to your ticket.
I’ve activated the theme and all recommended plugins. No option to import demo under appearance. I have confirmed it is an active plugin. Any advice?
Open ticket and send us WP admin details. We will import demo for you. https://layerdrops.ticksy.com/
before purchase
If i import RTL demo i will get the same like the preview ?
Yes, If you add RTL content then it will be the same like our demo.
In One Click Demo Import page only one demo ???!!!
Send us wp admin details. layerdrops@gmail.com We will import demo for you.
Can you do a popup for the quote button?
Sure, We’ll design and update our theme soon.
I got this error after installed plugins, and the site not work
Parse error: syntax error, unexpected ‘)’ in E:\xampp\htdocs\insurance\wp-content\plugins\insur-addon\includes\Customizer.php on line 314
Please update the php version to 7.4x or higher then this will be solved.
If you still face any issue, Please open a ticket https://layerdrops.ticksy.com/ Our support team will get back to you soon.
Header is heading in web post and page. Header only appears on the main page
It is working perfectly fine on our side. You can purchase the theme, If you will face any issue. You can open a ticket https://layerdrops.ticksy.com/ our support team will solve your issues.
does it have the option to remove that stupid circle following the pointer?
You have to go to customize > insur options > general settings > enable custom cursor see screenshot: https://prnt.sc/oLaaOqh6A7mr
If you still face any issue, Please open a ticket our support team will get back to you soon. https://layerdrops.ticksy.com/
I just brought the theme and get this error ” No valid plugins were found.”, Kindly let me know how to resolve this issue, thanks!
Which plugin gives this error? Could you please open a ticket https://layerdrops.ticksy.com/ on our support forum and send us your wp admin details. We’ll try to solve this issue for you.
Hi, Great theme, Congratulations and wish you to have lot of sales. Cheers
Thank You
Good luck!
Thank You
