12923 comments found.
first i like your theme and interested to buy this theme – very good style – and i want ask about demo fashion color can i add bottom moved bar in this theme or any theme can i add this , secondly this theme working with wpml for multi languages
Hello,
Thank you for contacting us.
Sure, you can enable the mobile bottom navbar on all demos including fashion color. Yes, our theme is fully compatible with WPML.
Kind Regards
Hello, I have a problem with the product page When placing color and size attributes in the variable product The size and color cannot be specified at the same time I don’t know what the problem is I sent a message to support two days ago and the problem has not been resolved
Hello,
We have answered your topic on our support forum. Feel free to continue the conversation there.
Kind Regards
In the grid view, how to avoid picture auuto-change when i move mouse above(hover) the picture?. thanks
Hello,
Thank you for reaching out to us with your question. We appreciate your interest in our product and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hi We cant update Wpbakery, we get following message: Error occured, To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?
Please can you help us sort this out
Hello,
Thank you for contacting us.
You can update the WPBakery page builder plugin to the latest version via WoodMart -> Plugins. Let me know if it works for you.
Kind Regards
No it doesnt work, it just tries for a little while then nothing.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Pre-Sale Question: I need theme to sell services based on availability calender (specific dates) and a specific price for each date and for each number of people, with a demand for advance payment. Can your theme support this? If so, I would like to see a front end and back end example so that I can decide before the purchase. Thanks!
Hi,
Unfortunately, there is no such option in our theme and WooCommerce by default. It may require additional code customization or an extra plugin but we don’t have an instruction for this.
Regards
I translate the template into Arabic, but there is no response Is there anything new about translation? Note that in the past, I used to easily translate it through Loco Translate Now, after the new update, I don’t know if there is a problem with the translation not being done Please help
I found the solution I put the subtitle file – custom When I put the subtitle file – the system It works for me easily
I loved sharing the problem with everyone
I found the solution I put the subtitle file – custom When I put the subtitle file – the system It works for me easily
I loved sharing the problem with everyone
Hello,
We are glad that you sorted it out! Thank you for sharing your solution here.
Kind Regards
Hello! The site has the LiteSpeed Cache plugin installed. Disabled “Mobile DOM optimization (experimental)” in theme setting. I am logged into the site as an administrator. When I open a product card, it repeats three times. If you open the product through the incognito tab, there is no such problem.
Hello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
Hello! I am making a product page through layouts. I add a block with cross-sells, but the products are not displayed. In the product card, I added cross-sells. Tell me what could be the problem?
Hello,
Cross-sells products can be displayed on the cart page only. Use upsells instead https://woocommerce.com/document/related-products-up-sells-and-cross-sells/#section-2
Kind Regards
Hello. The widget in Elementor “Products (grid or carousel)”, item “Full info on hover” does not work correctly on mobile and tablet.
Hello,
Thank you for reaching out to us with your question. We appreciate your interest in our product and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hello, I see that when customer regis to website and do the checkout. On Checkout page, not auto query the name for the customer name and last name.
User do the registration which name, last name field and saved in the backend already (I can see in the user profile billing name and last name) But is it normal that the check out page is still blank and the customer must fill the blank field again for the first order?
Thank you
Update. Now fixed. I found that the registration plugin is saved to the first_name field and copy to billing_first_name but i fix to force the user name is saving to billing_first_name and now it shows in the Check Out field already
Hello,
We are glad that you sorted it out! Feel free to contact us if you have any further questions.
Kind Regards
Hi,
I need to know the following details before I buy this.
1. Can a currency be selected: US$, NZ$, or AU$? (not only showing the $) I mean, the customer can show the price of the products in different currencies. (US$, NZ$, or AU$) Can I see the demo for that?
2. Is it support Stripe & Paypal, both payment gateways?
Let make know. Thanks!
Hello,
Thank you for being interested in our theme and contacting us.
1. Yes, you can set any currency in WooCommerce settings. But we don’t have a demo for this.
2. To add these gateways you will need to install additional WooCommerce extensions. But in general, yes, you can add them to your website.
Kind Regards
Hi, Thanks for your reply.
1. So, you mean I can add the woocommerce currency switcher without any plugin in your theme? Correct?
2. Do I need to buy those extensions (Stripe & Paypal), or is it free?
3. Is this WoodMart ok for 5000 woocommerce products?
Thanks!
1. If you need a switcher then you will have to install a plugin like this one https://wordpress.org/plugins/woocommerce-currency-switcher/
2. These plugins are free.
3. Sure, WoodMart will not have any problems with 5000+ products.
Kind Regards
Great! Thanks for your reply.
You are always welcome.
Updating Plugin WPBakery Page Builder FAILED.
Downloading update from woocommerce-com-expired-18734001738633…
An error occurred while updating WPBakery Page Builder: Download failed. A valid URL was not provided.
Please fix this problem.
Hello,
Thank you for contacting us.
You can update the plugin to the latest version via Dashboard -> WoodMart -> Plugins.
Kind Regards
I updated via via Dashboard -> WoodMart -> but when I refresh page it still shows old version..
Hello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme: WoodMart core WooCommerce Elementor/WPBakery page builder
Use the contact form on this page https://themeforest.net/user/xtemos
Thank you in advance
I’ve raised a request on support 19 hours agon, but still not getting reply there! topic no. #post-470248, I also make a request in private msgg, kindly reply asap!
Hello,
We have already processed your request. Feel free to contact us if you have any further questions.
Kind Regards
For some reason every time I try to use ” in a line of text I get `` instead… is there something I can change to rectify this.. Im using Poppins as body text
https://ibb.co/kxsXCBHHi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
this issue does not seem to effect the main text areas of the site only the HTML menu blocks and the elements use to build them.
Thanks for looking.
Hello,
You can fix it by applying patch # `470773 `. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.
Kind Regards
I don’t see that patch available?
Make sure that you are running the latest version of the theme first. If it doesn’t help, please, send us your admin access.
Hello. Please add in future WoodMart updates: 1. Possibility of changing the background of the lower mobile menu. 2. Add to “customizable buttons 1,2,3,4,5”) a field for adding Unicode characters (for example, CSS code – \2606).
Hello,
Thank you for your comment. We will consider this as a feature request for our future updates.
Kind Regards
I am using your theme, today I went to the web and the whole screen was blank, I restored a backup, installed the wordfence plugin and I get that: Woodmart Core has a critical vulnerability https://www.wordfence.com/threat-intel/vulnerabilities/id/60f043e9-7947-4fff-a9a8-94a1f421db7c?source=plugin can you review it please
Hello,
Make sure that you are running the latest version of the theme. Also, the WoodMart core plugin needs to be updated to the latest version 1.0.39 too. You can do this in WoodMart -> Plugins.
Kind Regards
Hi there,
I’m using your theme for another project and loving it 
This is a pre-sales question.
I’m thinking of using Woodmart again for another project for a kebab takeaway. Do you have any demos that would be similar to this? Is it also possible to add delivery charge to the order? It would be free delivery on orders £15 or more or £4 delivery fee if below £15.
Thanks
Hello,
Thank you very much for being interested in our theme and contacting us.
Maybe this demo will be suitable for your project https://woodmart.xtemos.com/demo-food-delivery/demo/food-delivery/ Yes, you can add free shipping on all orders above £15. You can configure it WooCommerce settings.
Kind Regards
We are having issues with this theme in older versions of Safari. I have had several people using Safari saying the website is practically unusable. The css of completely messed up. I can’t tell every customer to update their browser because it is not practical. What can we do about this?
Hello,
Could you please clarify what version of Safari you are testing?
Kind Regards
Safari 13
Hello,
Unfortunately, Safari 13 browser is lacking support of gap property for Flexbox. The following property is important to reduce CSS file size and to avoid an excessive DOM size, improving page speed. Based on StatCounter GlobalStats statistics, currently, this property is supported by 94% of all tracked users’ browsers (https://caniuse.com/?search=flex-gap). Woodmart started to implement this property after it was first used in Elementor page builder and using older browsers may not support features provided by Elementor since it requires Safari 14 and above to work properly (https://elementor.com/help/requirements/).
Kind Regards
I am using WP Bakery and not Elementor. I have said to the client that the majority of people won’t using that but in their eyes 6% is still 6% loss on potential sales.
Keeping our theme in the up-to-date state with the current web technics is a main priority for our team since page speed performance is a main requirement for our clients. Our theme has one universal code for WordPress (and page builders) and minimum browser requirements for the theme depend on the minimal requirements of all components in general. WPBakery didn’t have major updates in the last several years, but Elementor (https://elementor.com/help/requirements/) and WordPress (https://make.wordpress.org/core/handbook/best-practices/browser-support/) have updated regularly and both require Safari 14 and above to work properly since both use flexbox gap property for their options and layouts.
Hello,
Thank you for contacting us.
We have fixed this issue on our demo. Please, test it from your end.
Thank you in advance.
Hello, sorry, I have already lost support for my purchase and I cannot generate a ticket in your support, but I have a serious problem. In the WordPress settings deactivate that anyone can register, but the theme continues to give the option. In addition, anyone can register by simply entering their email, and it does not ask for a password or more information, they are filling up the user site and I do not know how (if it is due to some security failure of yours) but they also created an administrator user that I had not created). The site is globalsarpi.com
Hello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
It is with your theme. I’m supposed to disable the WordPress “anyone can join” option, but the theme still shows the option to create an account, that option should disappear. If I enter through /wp-admin that option is disabled, but not in the theme bar. Attached capture https://drive.google.com/open?id=1290Znotyq29nenODo35m1eKvPH75O37E&usp=drive_fs
Hello,
Please, send us a screenshot of how it works with the default theme so we can see the difference between that and our theme.
Kind Regards
