912 comments found.
Hello! I’ve already purchased the theme, but once I try to upload it to wordpress and install, it appears https://prnt.sc/95okGX-PFLy_. What is wrong with it?
Hey,
Thanks for contacting us. As you have purchased the theme in 2020 (3 years ago), it’s possible you’re running an outdated version so make sure you have the latest one. And the provided link isn’t opening.
Further, please note we do not provide support here. This section is for pre-sales questions. For support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Hi, I’m interested in getting this theme for my blogs, but wondered if I could have a more recent clarification on the license before the purchase.
I run travel & food blogs in two different languages in the form of 1 domain & 1 subdomain (i.e. “www.domain.com” & “ko.domain.com”). I manually translate the content on one website to the other language, which then is posted on the (sub)domain site, as I found a lot of auto-translation plugins unnatural for my language. They’re under the same hosting company in one plan, but two separate Wordpress.org installations. In this case, can I use your theme on both blogs with one license purchased, or do I need to add two items to the shopping cart?
Thanks a lot in advance!
Hey,
Thanks for contacting us.
In this case, since both the sites are actually the same site, only a single license is required.
Cheers.
Hi, I would like to create a gallery with tiles like in that example. I installed “Jetpack”, but still can’t find “tile Galleries”... or is it “masonry” and then use “preview image” instead of “full”? If so, the images appear a bit blury …
Hey,
Thanks for contacting us. It’s recommended to use default editor gallery block now (it supports many styles similar to Jetpack now). Or you can use Jetpack ones (more info here). For further support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Hi developers. Again, lots of issues trying to solve after downloading the new zip. Three things at the moment: I cannot remove the image I had inserted (Customize Appearance ). There is no such a field. Second, the symbol – arrow to “↑ Top” disappeared. Third, on footer, when clicking on the logo, no action back to the main home page.// In general, sorry to say this, the theme was excellent to use for many years in the past, and now I am really frustrated.
Hey,
Thanks for contacting us. This is most likely due to data corruption or incorrect method while updating. You can restore from backup and try by following instructions here (login to support site to view).
Please note this isn’t the support area. For support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Returning to see if an update has been made to allow us to have more control over how the home page looks. Again, really love this theme and that is the only reason I didn’t stick to it. Really hoping to see that option soon.
Hello. Any update will come for 2023?
Hey,
Yes, there’s an update planned soon for this month.
Cheers.
Hi. I bought the theme years ago, very happy with it till now: huge issue with wordpress, the WPBakery Page Builder does not function anymore, it is a step away to crash the site. More specifically, I cannot create new pages. Messed up. I deleted the theme, I downloaded again, run health site plugin, fixed files control panel. The mail I received from wordpress is clear, since the version 5.2 there is the possibility to detect which plugin causes malfunctions, and the plugin is WPBakery Page Builder. Please let us know which is the alternative or how this issue can be resolved. Kindest Regards!
Hey,
This is likely a conflict with another plugin or you’re not on the latest version of the theme and the plugin. For support, please create a topic at our Support Site and our tech team will troubleshoot it for you – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
I purchased this theme a few years ago and have been really happy with it until now. Since I updated my site to Wordpress 6.2 however I experience a very strange issue: when trying to edit a post I only get a white page. I tried to disable all plugins to ensure none of them is causing the problem. When rolling back WP to 5.9 the site works as expected, is this a compatibility issue with the latest WP version?
Many thanks for your support, keep up the good work! Alessandra
Hey,
It’s possible you might be on older version of CheerUp or one of the other 3rd party plugins are causing the issues. For support, please create a topic at our Support Site and our tech team will check your site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
i want to know is this one theme can working well for my this one website https://foodshosting.com/ please so i want to purchase this theme and let me know one more thing is it mobile responsive theme?
Hey,
Thanks for contacting us. Like any WordPress theme, it will work on any WordPress site. And yes it is mobile responsive and you can check the demos in your mobile devices.
Cheers.
hello, after the theme update, I see the images in the preview in the one large post grid layout on my homepage, but when I publish, it does not show the images. Could you help? wesite: hasbi.org
Hey,
Our support team will have to take a look at your site to see what’s going on. For support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
I’m sorry, but the support agreement has now expired. how can you help
Pre-sale question.
Hi, I’m a professional SEO’s. As you know Google cant crawl further “load more” buttons cause it works with JS. So i want to buy and use “Cheer-up” theme but categories doesnt have any “Pagination” system. I’m thinking to create lot of posts and in the future google bots cant crawl all of them.
So can you add a “pagination” system for category pages on cheer up (bold-blog) theme? Or is there any quick solution for it ?
Thank you for answer. PS: Contentberg already have this system but i loved this theme more then. Ty.
Hey,
Thanks for contacting us. While normally it isn’t in other themes, but our load more is SEO-compliant as it uses normal pagination links behind the scenes, which are accessible to crawlers. Alternatively, traditional pagination is also available as you can see in this example (can be enabled on any demo).
Cheers.
Hi there. I have used Astra theme before and photos on Facebook Groups were shown. Now I have switched to your theme, everything seems to be pretty cool, but when sharing to Facebook Groups – I get a small thumbnail of the logo (cropped) instead of the picture. By the way, quite strange, but when posting on Facebook Groups I do see the correct photo while in editing mode, only when I post it turns to thumbnail of the logo somewhy. Maybe you have any idea why this happens and how I should fix it? The site is PlanuojuPats.lt
Hey,
Your older theme may have an opengraph feature. We don’t add this feature as this is better handled by an SEO plugin (which every WordPress site should use in addition to theme features). We recommend Yoast SEO free plugin.
For further support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Hello,
This is a very cool theme. Congratulations! Essentially we are interesting in that our website generating profit through advertising. We have seen that there is only one place to put ads in yours. Is there a possibility to put more ads en different places?
Thank you so much
Hey,
Thanks for contacting us. There are several ad positions such as header below or in-header (depending on header style), sidebar, and anywhere on homepage (when using page builder). Further, for placing ads anywhere within the posts, you may use the plugin WP-Insert.
Cheers.
Hello, I was curious if there were any status updates regarding the upcoming theme update mentioned in this comment?
https://themeforest.net/comments/29337873Thank you!
Hey,
Thanks for contacting us. An update for WordPress 6.2 isn’t required since it’s already compatible with it, if that’s your concern. As for the features update, it’s under development but we don’t have a release date to share yet.
Cheers.
Hi there, where do I find an update for the theme? I never received any email notifications when updates happened and still have an old version from 2016!
Hey,
You can find the update guide here (Login to your support account to view).
For further support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Thanks. What if I don’t have a Support account anymore?
Pre sales question: Do I need WP bakery for the magazine demo? Also can I add the Food demo’s 4 columns slider to the Magazine demo?
Hey,
Thanks for contacting us. If you’re looking to create the Magazine demo homepage exactly, then WPBakery Page Builder will be needed to create that homepage. And yes, you can add any of the sliders or features from one demo to the other.
Cheers.
Pre-sale question: Is it possible to add a section on the Homepage under the Hero/slider with image and/or text with CTA to a static page – or is it not possible to change the layout of the Homepages (in the Demos)?
Anyone?
Hey,
Thanks for contacting us. Yes that’s possible using the default CTA boxes. If you want to go more advanced, you can build the homepage with WPBakery Page Builder (also included, but not required except for Magazine demo) – and add any elements you want.
Cheers.
Was about to purchased however noticed it doesn’t say it’s compatible with WordPress 6.2, any idea when the update to be compatible with WordPress 6.2 will be released?
Hey,
Thanks for contacting us. Sure, it’s compatible with WordPress 6.2. The compatibility tag was added quite late by Envato Market so it wasn’t updated yet. We generally mention the compatibility info in the description instead.
Cheers.
Hello, can the featured image orientation on the post grids be adjusted? They are currently squared images and I would prefer more vertical images. Thanks.
Nevermind, I found the setting. Thanks!
hi, im having problem with my recipe WP blog. In WP admin I canty add New Post or Edit post. It only shows blank page. Please help
Hey,
We will have to check your site for this. It’s most likely caused by an outdated version of the theme or a plugin. For support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.