352 comments found.
Cannot import the demo after trying several times with different methods… kindly check the ticket no #261156 mentioned in that are the ways i tried but failed… help us in importing the complete demo
Hi there,
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
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thanks i replied to your email
Hi there,
Please continue conversation at Help Center, you don’t have to write us here.
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Hi I’m having errors in select-tours plugin. Submitted a ticket few days ago, and couldn’t get solution. Could you please get in to it.
Hello,
Please understand that our Help Center is closed during weekends.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
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Since the theme is not updated since a year is it compatible to latest Wp6.4 and php 8.3
Hello,
Current version of the theme is compatible with the latest version of WordPress. In the newer versions of WooCommerce there were some changes in the HTML structure of product single gallery and there is a css fix for this which our support agents can provide.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Select Portfolio part of
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Do demos include photos?
Hi there,
Thanks for writing in! We do not own the copyright for the images featured in this theme. The images in question are only used for presentational purposes on our demos. These images cannot be used on your website, unless you purchase the license from a stock image website yourself.
Thanks for understanding.
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I like the theme so much, but i have a Q. Some tours include accommodation packages in 3-star, 4-star, or 5-star hotels. Is there a possibility to add more than one price for the same trip based on the type of accommodation? something like this: https://ancientegypttours.trekksoft.com/en/activity/book/310011/10-days-cairo-hurghada-holiday-4-destinations
Hi there,
Thanks for taking an interest! The booking is our own and what you see presented on the website demo it is what you get. So there is one price for an accommodation.
We hope this helped and let us know if you have any additional questions.
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Select Portfolio part of
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Hi, this theme is Elementor compatible? When will there be an update to accept payment methods other than paypal? Can I install plugins that allow other payment methods?
Hi there,
This theme is built and comes with WPBakery page builder.
The checkout process is not integrated with WooCommerce. The bookings are integrated with Paypal only. You could disable Paypal and email your customers to arrange payment in a different way.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Select Portfolio part of
Qode Interactive
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Hi, I like your theme. I see the theme is not updated since 2022 . Will it cause any issue?. Also can we integrate Razorpay in our payment gateway or do you have any Indian payment gateway preinstalled?
Hello,
Thank you for reaching us!
Current version of the theme is working correctly with the latest version of WordPress.
For tour bookings only PayPal can be enabled (please see screenshot). Unfortunately there is no option to add more payment gateways.
Do let us know if you have any additional questions.
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Hello, i have a pre sale question. About the Sync with Booking, Airbnb… How it works? Have in mind that i’m new in the market, actually i’m a investidor in B&B and Hostels Market.
Hello,
Unfortunately, integration with Booking, Airbnb and other 3rd party booking platforms is not a feature of the theme.
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Hey! I have bought your amazing design -
Although, I have a problem with one widget – The horizontal Slider
I am trying to upload pictures there and make it “Enable Slider Autoplay” – but nothing happens when I put yes to it in the setting. The slider is not moving and I do not know how to fix it.
Would be grateful for your help
(the code with which I am trying to work vc_rowvc_column_text/vc_columnvc_rowvc_column[/vc_column] )
Hello,
Thank you for reaching us!
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Select Portfolio part of
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Hi, Can I use PayU plugin in tour booking.
Hello,
This is not available as a payment gateway for tour booking. Only PayPal can be enabled for tour bookings (please see screenshot).
Do let us know if you have any additional questions.
Support
Select Portfolio part of
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okay..thanks for your quick response.
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Hi , How can i hide login and register options?
resolved thanks
Hi there,
We are glad you managed to solve this!
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Thanks.
Hello,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Select Portfolio part of
Qode Interactive
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+
Hi there,
Do you have any theme questions?
Support
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hello, how are you. please can i get an update of wp bakery its difficult for me to use this theme without the update. kindly help
Hello,
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or, if your support has expired, you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with the latest version.
Support
Select Portfolio part of
Qode Interactive
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Hi im struggling to create my top bar, I’ve sent a support ticket as well and I never got a reply. the widget changes take ages to appear. I so badly need a refund because this isnt working well
Hello,
Please note that block-based widgets feature added in WordPress 5.8 do require a bit more demanding resources and you can use this plugin which reverts widgets back to classic. Classic widgets don’t require as much resources so widgets section should work faster.
At the moment we couldn’t locate any ticket with your Envato username. Cold you please provide us with ID of the ticket so we can check? Thank you.
Support
Select Portfolio part of
Qode Interactive
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Hi , am not able to access slider revolution plugin its asking for an update and puchase
Hello,
Bundled plugins like Slider Revolution do get updated with the theme, however, you should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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Hi, I have a problem with the plugin wp-bakery: An error of type E_PARSE was caused in line 673 of the file /web/htdocs/www.xardinia.com/home/wp-content/plugins/js_composer/include/classes/editors/class-vc-frontend-editor.php. Error message: syntax error, unexpected token “if” Please advise how to solve, thanks!
Hello,
Please check if you have updated the theme and its plugins to the latest version listed in change log.
If you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
In case you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
Support
Select Portfolio part of
Qode Interactive
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Hello Is this template suitable for Persian language websites?
Hello,
Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
Do let us know if you have any additional questions.
Support
Select Portfolio part of
Qode Interactive
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Hi, would you please show me how can I put dates for the tours to show in search
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Select Portfolio part of
Qode Interactive
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Hi guys, in editing post section, i can see HTML markups but as soon as I click on VISUALS, nothing appears.
Please help.
Also, I am waiting for solution of my inquiry…
Hello,
Your tickets should now be updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Select Portfolio part of
Qode Interactive
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