308 comments found.
Hello, I downloaded the zip file and it doesn’t have the plugins: WPBakery Page Builder and Slider Revolution. I don’t know if there are other plugins that are missing but please check.
Screenshot: https://prnt.sc/_c-gtw-PgIEw
Submitted a ticket to https://steelthemes.ticksy.com/submit/#100007479 Ticket No: 3386642
Thank you!
Hi,
We received your ticket. You will get reply soon.
Thanks
Hi, How to install demo content?
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Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much
In case of requirement can we move the license from one website environment to another environment ( like will test the theme on stage server and then will move to the production server if all is fine )?
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much
HI Guys, Can you provide update instructions? My site is a couple years old. I don’t have a child installed as of yet. Thx.
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much
when i select the downloaded theme files i am facing this error.
The package could not be installed. The PHP version on your server is 5.6.40, however the uploaded theme requires 7.4.
Theme installation failed.
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much
I couldn’t load the demo
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much
HI. I am having trouible installing the demos. Could you please send instructions? Thanks
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much
Hi there,
i just updated my FactoryPlus theme and i need to update plugins such as WPBakery Page Builder. Can you help me ?
Thank you, Alessio
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much!
nice staff. I have a problem, in projects i have new> with several sub-categories And used> with other subcategories
I would need to split new and used into two different pages and not mix them how can I do?
for used they must come out of the projects
for new other projects.
thank you very much
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much!
nice staff, I would like to change background color of “footer-widget” and text color. how can I do? a thousand thanks
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much! 
SteelThemes Write a reply…
kind staff. how do i delete the button in Header “header button”? thank you very much
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much! 
auto_awesome Traduci da: Inglese 1.446 / 5.000 Risultati della traduzione kind staff. I would like to change the text of the services:
vc_row css = ”. vc_custom_1481020265227 {padding-bottom: 35px! important;}” fp_images_list images = “2723,2725,2724” image_size = “full” / vc_row vc_column [vc_column_text css = ”. vc_custom_1476700042745 {margin-top: -10px! 25 important; margin-bottom: 25 important; margin-bottom: important;} “] Must explain to you how all this mistaken idea of denouncing works pleasure and praisings uts pain was born and I will gives you a itself completed account of the systems, and seds expounds the ut actual teachings of that greater sed explores truth , the master-builders of human happinessrejects, dislikes avoided pleasure denouncing works pleasures and praising pains us born and I will gives you a completed ut workers accounts of the system teachings greater explores. / vc_column_text Denouncing works pleasures and pr aising pains was us born and I will gives you a completed ut workers accounts of the system, and expounds actual teachings greate how all this mistaken idea of denouncing pleasure and praising pain was born and I will give you a complete of the system encounter consequences. / vc_column_text
but i see code the following and not the block composer or similar: /
how can I do?
thank you
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much! 
Hello,
Please I have 2 issues with my site, first, I did not receive the last update of the theme, i am on FactoryPlusVersion: 1.4 second, the google map is not working, showing this error: Something went wrong while retrieving your map, please ensure you have entered the short code correctly.
could you help us please
thank you
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much! 
I accidentally purchased this theme while wanting to buy your other theme called ‘Induscity’ as they both have similar thumbnails. I’d really appreciate a refund or an exchange, please.
I just want the Induscity theme made by you guys.
Hi,
Please purchase induscity and send refund request for factory Plus.
Thanks
I can gladly do so. Am I guaranteed a refund if I do so? I don’t want to make a purchase again then be stuck with 2 themes.
So I just need assurance that I will be granted a refund for the one theme.
Yes, we will give you refund after purchase.
Thanks
Purchase has been made.
Hi,
We approved your refund request. You will get it soon.
Thanks
Hi, I am thinking of buying your theme, on reviewing comments from past purchasers I noticed persons asking why the services page is not editable by the WP Bakery. Has this been changed in the most recent updates? I need to be able to customize all pages I create using WP Bakery
Hi,
All the pages from the theme is editable. We helped them in support forum.
Thanks
How may I update my theme without change any content of my webpage.
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much! 
I am requesting a refund, as I didn’t know this theme has plugins that require licensing in-order to be updated
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much!
SteelThemes
Hi,
Mobile menu is not closing automatically in case of a jump link given and we are on the same page.
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much
Hi, I am trying to install this theme in my wordpress website, but still in localhost.
When I install the FactoryPlus visual composer Addons, I got this error
” error occurred while installing FactoryPlus Visual Composer Addons: Download failed. Not Found.”
Please help for this problem
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much! 
sorry, I dont mention elementor at all.
this problem occur when I install FFactoryPlus visual composer Addons and WPBakery, which is required plugin to install in this theme.
Hi,
Sorry for the wrong message. Please submit ticket.
Thanks
Hi, I have submit the ticket. But still no response
Hi,
Yes, because of weekend. Please wait for Tomorrow.
Thanks
I am making edits and I want to edit some buttons that are fixed in English, but I work in Spanish, how do I do it?
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100007479 our support team will help you ASAP.
Thank you very much! 