4647 comments found.
PRIVATE TICKET #3386114 ， please help me fix some issues, its been 2days
Dear friend,
We replied to your ticket number. Please check it out!
Many thanks!
I need a help with the RTL support and sent a message to your ticketing system yesterday but no response till now
Hi friend,
We just replied to you via your ticket, please check it.
Thank you … I provided you with the required information, yesterday. your urgent reply is highly appreciated
PRIVATE TICKET #3385829 It’s almost two days and I still have the issue… need your help, please
Everything is good now… Thank you for your help
Dear friend,
We replied to your ticket yesterday.
If you have any further requests, please continue to post your request via your ticket number. We will check and support you.
Hello! I need a little help:
01. When I open the filter on mobile, the sidebar that appears comes with a title. Is it possible to remove or rename? https://prnt.sc/vZEcyiM1xVV_ 02. Also on mobile, when I open the menu on the hamburger icon, and start to enter the subcategories, there is a “Go to …” on top. I need to remove. How can I do it? https://prnt.sc/egltQCBwb23cThanks!
Hi friend,
Could you kindly send it via your ticket so that we can check it for you?
Thank you so much.
Does anyone know how I can get the collections page to correctly display the MAIN product image? It is defaulting to show the first variant image with an image swap. I dont want that, I just want the image showing that I have uploaded as the main image. Thank you.
Hi friend,
We would like to ask you:
Do you want to disable the effect hover the second image for all product card on website, or do you just want to disable for product card on collection page?
If you want to disable for all product card, you go to Theme setting -> Product card -> disable for this option: https://prnt.sc/6ZfQCh4zBs7A
If you just want to disable for collection page, we will help you change in code
Please help us to submit a ticket at this link: https://halosoft.ticksy.com/ to get our support.
Yes its just on the collections page. I personally think it isnt right as it doesnt show tghe main image first which is of course what you want.
Dear friend,
Apologize for the late response to you
To support you best for this request, please help us to submit a ticket at the support system here: https://halosoft.ticksy.com/ to get our assistance.
Hi, I am willing to buy theme, but have some queries, please clarify, I want two columns with 2 products. Both columns will have products Image at left and product title, descripiton, add to cart button at right. Is it possible to do such kind of customizaon? Please respond so I can buy the theme.
Hi friend,
Thank you so much for your attention to our theme.
Could you kindly help us submit a ticket at this link: https://halosoft.ticksy.com/ and choose category presale: https://prnt.sc/jHkiEnNY7JIP? Don’t forget to give us a sample site so that we can check it easily.
How do I change the font? The website collection page has the Vendor as the title and not the title, How do I make the title appear first or top line on the product view? That’s why I had to put what the Name as the vendor in my Shopify admin. Is there a way to change that? https://www.miralomamarket.com/products/750-ml-124?_pos=1&_sid=1628d93ad&_ss=r
https://www.miralomamarket.com/search?type=product&q=Arte+Azul+Ultra+Aged+CeramicHi friend,
How do I change the font?
> Can you tell us what part you want to change font? Is it Google font or Shopify font?The website collection page has the Vendor as the title and not the title, How do I make the title appear first or top line on the product view? That’s why I had to put what the Name as the vendor in my Shopify admin. Is there a way to change that?https://www.miralomamarket.com/products/750-ml-124?_pos=1&_sid=1628d93ad&_ss=r
> Could you kindly help us to submit a ticket at this link: https://halosoft.ticksy.com/ to get our support?Thank you so much.
Hi: Your theme looks impressive. I have a Pre-sales question: I need to create variables with customized options. Do Ella account for that? Thanks!
I mean more than 3 variables and one of those variables should be text input from the client or upload an image.
Dear friend,
Thank you for your attention as well as evaluate to our Ella theme
Answering for your pre-questions:
- Our theme doesn’t limit variables, you can use more than 3 variables for your products.
- In case, if you would like to get input text or Input file, Ella theme has this function available into theme source as you can see it via our demo site: https://new-ella-demo.myshopify.com/products/loremous-saliduar-a-cosmopolito-1?fts=0 and after you buy the theme, you can find it and refer to use for your website.
Tell us if you have any further requests!
Hello! Thanks for your reply.
That was not exactly what i needed to know. Here is an example: A client purchases a product which value is X, but wants to customize it with a custom text or a logo or both. In that situation price should be X+Y or X+Y+Z and only then a new field with custom text appears or/and upload button should appear as well.
Another thing: When you say: “Our theme doesn’t limit variables, you can use more than 3 variables for your products.” You mean that Ella extends Shopify 3 variations limit? Just to be sure
Thanks again.
some of the unique colours do not appear in the Swatch images they just appear as white is there any way to add swatch images or fix this
Hi friend,
Please make sure that you followed our user guide to set up product variant: https://halosoft.gitbook.io/ella-documentation/product-page/product-information/product-variant
If you have followed but this case doesn’t handle, please help us submit a ticket at this link: https://halosoft.ticksy.com/ticket/3072468/ our team will help you check it.
I was trying to update Ella theme 6.2.3 to Ella 6.5.1. But when I copied the settings_data.json file content form Ella 6.2.3 to Ella 6.5.1 then it generated this error.
Unable to update the file Invalid value for type in block ‘e4f6c7f2-15ef-4a47-be24-701d310be8ed’. Type must be defined in schema. Invalid value for type in block ‘edb8ffdc-12f8-434c-90e0-c4598c7fc23d’. Type must be defined in schema. Invalid value for type in block ‘5d4c3d0d-fa80-41f6-8b87-c27c6e03d6aa’. Type must be defined in schema. Setting ‘subtext’ is invalid. All top level nodes must be ‘
’, ‘
- ’, ‘
- ’ or ‘
’-’’ tags, Attribute ‘style=”line-height: 26px”’ is not permitted on tag ‘
’, and Attribute ‘style=”text-decoration: underline”’ is not permitted on tag ‘‘
Theme support is expired Please help
Hi friend,
Could you help us submit a ticket and choose category Shopify? Don’t worry that your support expired, we will help you check this case.
Thank you so much.
You can follow our instruction here: https://youtu.be/zM4oGyxOSDs
Hi, some reason the meu doesnt show up on mobile browser.. what am i missing, sometimes it does sometimes it doesnt, My Wishlist with the heart is always there though..
its mainly when i resize my window browser to mobile.. it should still how though
Hi friend,
To support you best for this request, could you please help us to open a ticket at the support system here: https://halosoft.ticksy.com/ and someone from our customer support team will review it and respond shortly.
Many thanks!
Hello, I really like your theme, I bought 3 times.
But I am concerned that your theme is very slow.
The images take very long to load, I disabled the lazy load but they still loading while I am scrolling down the page?
Also how do I disable to zoom effect on the images? There is no option in admin.
Do I have to add CSS code?
I want to remove all the effects, lazy loading, animation. The logo and menu scroll up when I load a page.
I want this disabled.
Can you share the CSS Code here?
I really dont want a slow theme where I cant disable zoom and other effects, really not good.
Hello friend,
Thank you so much for your requests.
Could you kindly help us to submit a new ticket at this link: https://halosoft.ticksy.com/ and then we will help you check it?
Thank you so much.
Hello, first of all thanks for the theme. It’s very beautiful and functional. However, I ran into a problem: When I make the browser window smaller, the main menu disappears, and when I go to the hamburger icon, the menu items are not there.
How can I resolve the situation?
https://prnt.sc/nsDUlQ33BXyC https://prnt.sc/veAZ-Ztyq3wj https://prnt.sc/gcJF4201nlGRDear friend,
To support you best for this request, could you please help us to open a ticket at the support system here: https://halosoft.ticksy.com/ and someone from our customer support team will review it and respond shortly.
Many thanks!
Hi, is there a way to show the reviews on the product page without hiding them under an accordion or tab?
Hi friend,
We just replied to you via your ticket, please help us check it.
Thanks a lot.
Hi, I am about to purchase this theme for company, I needed to confirm on the new Parts theme, the home page shows what look like a Parts finder, 3 columns, example, Year, Make Model, Search. Is this true? Because If so, i would not have to purchase a 3rd party parts finder ap. Thanks in advance
I found it in the docs, sorry it wont let me delete the previous comment. Can I import and export csv into the Year Make Model??
Dear friend,
Regarding your question:
Currently, Shopify doesn’t support a CSV file so you can upload to the categories filter to populate vehicles into the Make/Model/Year categories filter.
If you have any further requests, please help us to open a ticket at the support system here: https://halosoft.ticksy.com/ to get our assistance.
Hi, I tried the “high fashion” demo and found an error in the menu. When you try another landing page, the menu from the first landing page will be displayed. The correct menu for the given landing page is not displayed there. I also noticed it in another demo, where the tabs were displayed correctly, but the menu on other laning pages did not work correctly. I am very interested in the template, but this is what worries me. Can you please fix this?
Dear friend,
Thank you for your attention to our Ella theme
Regarding your question: this is a minor problem on our theme, we will fix it and will update in the next released version. Therefore, you can rest assured buy the Ella theme and use it for your store. If you have any further requests, let us know. We are always willing to support you.
Hello
I want use some template or section in multiple layout, at the same time
is it possible?
Hi friend,
We are so sorry that we don’t understand your requests. But we would like to let you know that you can not use multiple layouts as the same time. You can just import data of 1 homepage layout for store. And if you want to use another homepage, you can switch by following this user guide https://halosoft.gitbook.io/ella-documentation/installation/install-theme#step-2-upload-settings-data-for-home-page.
And if you want to use section of homepage A for homepage B, it is possible.
If you have any requests about our theme, please submit a ticket at this link: https://halosoft.ticksy.com/
I built my website using Demo26, and I noticed that when clicking on the Quick View of a product, there are input text and input file fields present. How can I disable them?
Hello friend,
We don’t have option to disable it on Quick view, but we can help you to change in code. Please help us to submit a ticket at this link: https://halosoft.ticksy.com/
Thanks a lot.
Hello, I was wondering if there’s an option or code to make sticky header appear the same as header (header top and header bottom)? Thanks!
Dear friend,
To verify this case, kindly help us to open a ticket at the support system here: https://halosoft.ticksy.com/ and someone from our support team will review it and respond shortly.
hello, I have bought your Ella theme before, but the speed is low and affect our SEO. Could you guys help to remove redundant codes to optimize my Ella theme speed?
Dear friend,
To verify this case, kindly help us to open a ticket at the support system here: https://halosoft.ticksy.com/ and someone from our support team will review it and respond shortly.
hi, is it possible to have different header and footer for a specific page? I wish I could create a custom front page for a brand…
I guess the answer is no… I ask one more thing… how do related products work? are they recognized with the tag?
Dear friend,
To support you best for these requests, could you please help us to submit a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance
Many thanks!
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