4638 comments found.
Hi, some reason the meu doesnt show up on mobile browser.. what am i missing, sometimes it does sometimes it doesnt, My Wishlist with the heart is always there though..
its mainly when i resize my window browser to mobile.. it should still how though
Hi friend,
To support you best for this request, could you please help us to open a ticket at the support system here: https://halosoft.ticksy.com/ and someone from our customer support team will review it and respond shortly.
Many thanks!
Hello, I really like your theme, I bought 3 times.
But I am concerned that your theme is very slow.
The images take very long to load, I disabled the lazy load but they still loading while I am scrolling down the page?
Also how do I disable to zoom effect on the images? There is no option in admin.
Do I have to add CSS code?
I want to remove all the effects, lazy loading, animation. The logo and menu scroll up when I load a page.
I want this disabled.
Can you share the CSS Code here?
I really dont want a slow theme where I cant disable zoom and other effects, really not good.
Hello friend,
Thank you so much for your requests.
Could you kindly help us to submit a new ticket at this link: https://halosoft.ticksy.com/ and then we will help you check it?
Thank you so much.
Hello, first of all thanks for the theme. It’s very beautiful and functional. However, I ran into a problem: When I make the browser window smaller, the main menu disappears, and when I go to the hamburger icon, the menu items are not there.
How can I resolve the situation?
https://prnt.sc/nsDUlQ33BXyC https://prnt.sc/veAZ-Ztyq3wj https://prnt.sc/gcJF4201nlGRDear friend,
To support you best for this request, could you please help us to open a ticket at the support system here: https://halosoft.ticksy.com/ and someone from our customer support team will review it and respond shortly.
Many thanks!
Hi, is there a way to show the reviews on the product page without hiding them under an accordion or tab?
Hi friend,
We just replied to you via your ticket, please help us check it.
Thanks a lot.
Hi, I am about to purchase this theme for company, I needed to confirm on the new Parts theme, the home page shows what look like a Parts finder, 3 columns, example, Year, Make Model, Search. Is this true? Because If so, i would not have to purchase a 3rd party parts finder ap. Thanks in advance
I found it in the docs, sorry it wont let me delete the previous comment. Can I import and export csv into the Year Make Model??
Dear friend,
Regarding your question:
Currently, Shopify doesn’t support a CSV file so you can upload to the categories filter to populate vehicles into the Make/Model/Year categories filter.
If you have any further requests, please help us to open a ticket at the support system here: https://halosoft.ticksy.com/ to get our assistance.
Hi, I tried the “high fashion” demo and found an error in the menu. When you try another landing page, the menu from the first landing page will be displayed. The correct menu for the given landing page is not displayed there. I also noticed it in another demo, where the tabs were displayed correctly, but the menu on other laning pages did not work correctly. I am very interested in the template, but this is what worries me. Can you please fix this?
Dear friend,
Thank you for your attention to our Ella theme
Regarding your question: this is a minor problem on our theme, we will fix it and will update in the next released version. Therefore, you can rest assured buy the Ella theme and use it for your store. If you have any further requests, let us know. We are always willing to support you.
Hello
I want use some template or section in multiple layout, at the same time
is it possible?
Hi friend,
We are so sorry that we don’t understand your requests. But we would like to let you know that you can not use multiple layouts as the same time. You can just import data of 1 homepage layout for store. And if you want to use another homepage, you can switch by following this user guide https://halosoft.gitbook.io/ella-documentation/installation/install-theme#step-2-upload-settings-data-for-home-page.
And if you want to use section of homepage A for homepage B, it is possible.
If you have any requests about our theme, please submit a ticket at this link: https://halosoft.ticksy.com/
I built my website using Demo26, and I noticed that when clicking on the Quick View of a product, there are input text and input file fields present. How can I disable them?
Hello friend,
We don’t have option to disable it on Quick view, but we can help you to change in code. Please help us to submit a ticket at this link: https://halosoft.ticksy.com/
Thanks a lot.
Hello, I was wondering if there’s an option or code to make sticky header appear the same as header (header top and header bottom)? Thanks!
Dear friend,
To verify this case, kindly help us to open a ticket at the support system here: https://halosoft.ticksy.com/ and someone from our support team will review it and respond shortly.
hello, I have bought your Ella theme before, but the speed is low and affect our SEO. Could you guys help to remove redundant codes to optimize my Ella theme speed?
Dear friend,
To verify this case, kindly help us to open a ticket at the support system here: https://halosoft.ticksy.com/ and someone from our support team will review it and respond shortly.
hi, is it possible to have different header and footer for a specific page? I wish I could create a custom front page for a brand…
I guess the answer is no… I ask one more thing… how do related products work? are they recognized with the tag?
Dear friend,
To support you best for these requests, could you please help us to submit a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance
Many thanks!
Do you have a feature to create price lists or adjust the price of a product, based on the quantity selected, on the product page?
Dear friend,
To verify your requests, could you please help us to submit a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance
Many thanks!
Hello, I buyed this theme. It includes the demo photos? How to download them?
Dear friend,
Thank you for loving and purchasing our Ella theme
When you purchase the theme, all images of homepages are not included in package, they will show as placeholder images and you will replace by your images. If you want to have the same our demo images, we can provide you the service to help you set up store and you will pay an additional cost for this service with some reason as below:
1/ With the Section themes, when you install theme source, it won’t include demo images/ banners like you see on our theme demo because Shopify doesn’t allow you to get data to show up when it is Section themes. Therefore, you need to start uploading and refer to our instructions in the User Guide to manage and set up. The demo in documentation will help you easily manage when you created menus, categories, uploaded images.. for your site.
2/ For demo contents such as banners, product data, it will not be included in theme purchase as they are under our license and we are buying licenses from other resources. You need to set up with your own data
3/ Regarding theme demo data, the banners as well as demo products are not included in the theme package as they are under copyright and are just for demo showcases.
Gracias, 
You’re welcome
test
Hi, on product page how do you put the “description” instead of the “short description”? I would like to have a simple product page layout like Shopify Dawn theme.
Dear friend,
If you want to create description tab, you can follow this guideline here to set it up: https://halosoft.gitbook.io/ella-documentation/product-page/product-information/product-tab
Hope this helps you!
Where can I find a direct link to the Pets template? I need to send it to a client. He needs to see only that template
Dear friend,
Here is the link to the Pet template for your reference: https://nbqcv0f1k5s8occt-8133050458.shopifypreview.com
No update on the ticket #3372638
Also looking for a feature that gives discount on sharing the product on social media. This feature exists on debeautify 3 https://debutifymerch.com/collections/drinkware/products/accent-mug?variant=39454955208763Hi friend,
Yesterday, our team replied to you via ticket #3372638, please check it.
Our time frame support is 25 – 48 hours, we will try our best to reply to your requests as soon as possible. However, we will prioritize requests regarding Theme features and issues.
- We will reply to your requests regarding Theme features and issues within 24 hours.
- Regarding requests about template customization, we will reply to you within 48 hours (but normally much sooner).
Regarding this “Also looking for a feature that gives discount on sharing the product on social media. This feature exists on debeautify 3 https://debutifymerch.com/collections/drinkware/products/accent-mug?variant=39454955208763"
==> We regret that our theme doesn’t has this function. You can just set up discount in your admin and your customers will enter coupon code to get discount: https://prnt.sc/-hQRrRtIpIgx
If you have any requests about our theme, please send it via your ticket, we will help you check it.
Thank you so much.
I have a question on Customization options which is a setting in the theme’s settings. I already watched this video: https://www.youtube.com/watch?v=CnCd_VB-JJ8 that discusses this feature. The question is can we make it mandatory that someone must fill out that text field for the Customization option in order to add the item to the cart? Anyway to make the customization text option a mandatory thing that the customer must do? ALSO… if I do a report… for example. exporting the day’s sales to a CSV report… using an app or Shopify’s reporting of sales feature… will the text put in by the customer for the customization option show up in the sales report… along with the person’s name, address, etc. that is already included in the order’s info for that sales report? Thanks.
Dear friend,
To support you, could you please help us to submit a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance
Just did.
It’s coming up on 5 days… no support from your support system… only a promise that you will reply. The question is crystal clear too – I hope they don’t go back and forth with me… trying to clarify something that is a clear question. The ticket is #3373300.
Dear friend,
Apologize for the late response to you
Our dev team is currently verifying your requests and will keep you updated today.
Hope you can wait for our response
Many thanks!
Hey, I submit a ticket 2 days ago. I’m still waiting could you help me please?
Ticket number: #3370512
Dear friend,
Our team is currently checking and will get back to you shortly via your ticket number
In Demo 4, how did you add the Top Category icons like in this example https://prnt.sc/8P_KpzaWa5Ts ?
Thanks
Dear friend,
To show images for Brand Tab section, you can follow our instruction here to set it up:
Step 1:
- Prepare image of the collection items for each tab. Name it with the same name as the collection (please use PNG image).
- Rules:
+ Lower cap.
+ And use a hyphen ”-” to replace white space if your collection name has the white space.
+ And use a ”-” to replace “&” if your collection name has the “&” special characters.
- For example:
+ With the collection name “Ella Brand”, the image name will be ella-brand.png
+ With the collection name “Coats & Jackets”, the image name will be coats-jackets.png
Step 2:
You need go to Contents—> Files, upload images here: https://prnt.sc/MZkfySwlc2jf
Hope this helps you!
Thank you so much!
One more question, please. How do I select which product picture to display by default and which one to display on hover?
Thanks
And there’s also this text slider that I can’t seem to find. Where do you configure this? https://prnt.sc/z320i4381-Fg
Dear friend,
To support you for these requests, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ and someone from our customer support team will review and respond accordingly
Many thanks
I did, thank you. How long does it take to reply to a ticket? Ticket no: #3373036. Thanks
Dear friend,
Our team replied to your ticket number. Please check it out
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