Hello,

Our support team is trying our best to assist you. They have tried to import demo content for you multiple times, however, each time 500/503 errors were encountered. Please understand that 500/503 errors are server-related and you need to contact your hosting provider to check why they are occurring.

Alternatively, you can install the theme on a localhost installation and import demo there. After that you can migrate it to your live domain. This way you can bypass the server related issues which block demo import.

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Hello,

Thank you for choosing our theme.

In case you used your purchase code to register one installation, you are required to deregister in order to use the purchase code on a different installation. When you want to move the site to the main domain you should deregister your purchase code from Blanquette Dashboard on staging domain and you can then use it on a main domain. If you need to use the theme both on live and test domain, then we can add second domain as a related domain.

If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. You can submit a support ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

We also recommend checking the documentation in this link and our Knowledge Base here.

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Hello,

If you are referring to the subtitle, then this can be adjusted globally in Title Settings on the page. Please check the documentation in this link.

In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hello,

We couldn’t reproduce this on our end.

The content of footer can be edited by adjusting widgets in footer widget areas in Appearance > Widgets.

In case you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.

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Hello,

The way Google indexes pages is not related to the theme. You can check some of our recommendations on what to do if the Google indexed your website incorrectly here.

If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hello,

Thank you for taking interest.

The theme is supported and we will continue to update it.

Also, the current version of the theme is compatible with the latest version of WordPress and with PHP 8.

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Hello,

The content of footer can be edited in Appearance > Widgets, by adjusting widgets in footer widget areas. For more info, please check the documentation in this link.

In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hello,

Thank you for choosing our theme.

To import demo please follow instructions from this article.

In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

We also recommend checking the documentation in this link and our Knowledge Base here.

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Hi, Ok i imported the demo but when i tried to edit as from elementor its showing me error how we can resolve this, Also there is no save or update button when i update the logo in it.

Hello,

As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.

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Hello,

This could be caused by some third party plugin. Please deactivate all your third party plugins except bundled plugins ( Blanquete Core, Elementor, Slider Revolution..) clear browser cache and check the page. If the issue disappears, activate your plugins one by one and try to find the plugin that causes the issue.

If that does not help could you please send us a mail to our help center providing your purchase code in it and our team will check this.

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It’s actually being caused by Qode Framework. If I deactivate that plugin, it allows me to edit widgets. I then have to reactivate it and reactivate the Blanquette Core to get the site to load properly again. Please advise when there is a fix for this.

Hi,

We couldn’t reproduce this on our installation.

Have you perhaps disabled some icon packs, custom post types or widgets in Appearance > Customize > Qode Performance? Please note that only some options should be disabled here. If you check all of the icon packs, custom post types or widgets and disable them this could create errors.

As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please contact us through this email, include your purchase code in the email, and one of our support agents will check this and help you.

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Hi there,

Thank you, we are glad that you like it!

We disabled the top area by default settings because of the lack of space on the mobile header. Please we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will assist you with this.

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Hi there,

Thanks for writing in! There is no option within the theme to make the mobile sticky but you can try to add this CSS to Appearance > Customize

(#qodef-page-mobile-header {
    position: fixed;
    width: 100%;
}

.qodef-mobile-header--sticky-animation #qodef-page-mobile-header {
    transition: none;
}

.qodef-mobile-header--sticky #qodef-page-mobile-header {
    transform: none;
}

We hope this helped and if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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Hi there,

You can simply add your menu items through Appearance > Menus, if you need assistance with this we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

We have tested the submission and it is working but if you possibly still have an issue you are more than welcome to send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will check this on your end

Thanks

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Hi there,

Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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Hi there,

Thanks for taking an interest!

We are focused on developing WordPress themes and not mobile apps, however all our themes are fully responsive and you can easily check the theme demo on any device.

We hope this helped and let us know if you have any additional questions.

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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Hello,

Please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.

We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.

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Hello,

Thank you for reaching us!

We are experiencing some temporary interruptions with live demo and hopefully it should be resolved soon.

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Hello,

Thank you for reaching us!

We are experiencing some temporary interruptions with live demo and hopefully it should be resolved soon.

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