160 comments found.
Whats happenning with logo? Suddenly on my webiste is Title of the Page not logo. What’s happening? Demo Oscar.
Hi,
Can you please send us the url of the site so we can take a closer look?
Thanks in advance.
Kind regards,
BoldThemes team
Hi, how I can add plastic surgery icon in denticare theme, it’s a great theme and I want to use in plastic surgery
Hi,
You need to follow the instructions from the following article: https://boldthemes.ticksy.com//article/12694/
Should you need any additional assistance, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.
Kind regards,
BoldThemes team
Hi there, I tried to open a ticket on this link https://boldthemes.ticksy.com/ but my purchase code was not accepted, I guess because Dental medical theme was not listed in your product or category tab. So this is why I’m writing request here. If you can transfer it to you support it would be nice. This is my request for support.
As I’m building the staging version of my client’s new website I’m facing some small but disturbing issues.
1. Is there a way to decrease the size of the BB Icons in the header logo widgets?
2. I cannot find the setting that usually most of the WP themes have – where I can change the size of the H1 – H6, Paragraph font size. My client wants bigger default font which is 16 px at the moment – I think 18 would be suitable.
3. The text with the default font has proper spacing in between rows. However, that is not the case with the H6 or H5 or H4… Can this be solved – with code or with some plugin or with your direct intervention? I’ve noticed that when copy-pasting from word the format remains and the spacing remains. If that’s the only way I have to manually go and apply changes on every page. 4. Please help how to utilize the best the WhatsApp icon – for clients who are visiting the website to be able to open the WhatsApp application or call the number when pressing the Icon.
The same goes for the office and mobile numbers icons – how to provide the client the option to call when clicking the phone number icon. 5. The responsive menu is generally ok, only one thing bothers my client. The BB logo widgets icons appear center aligned which is little bit confusing or at least not visually acceptable. His wish is to make them from left aligned – to be in one line…
6. Is there a way to adapt the slider images for responsive versions – the same way the titles (headlines) can be changed for responsive version.
Forgive me for so many questions, my clients wishes are priorities and we are already late with publishing the website because some of this issues cannot be fixed by us.
Hi,
Thanks for the purchase.
Please note that the Denticare category on our support site is in between NovalLab and Nestin, aproximately one third of the scroll down from the top – https://boldthemes.ticksy.com/submit/.
Related to your questions, we will try to summarize the solutions here, although for some of them it would be better to submit a ticket and provide the site url so our support team can provide a more relevant and specific answer related to your specific setup.
Should you need any additional support, please submit a ticket at https://boldthemes.ticksy.com/ and the support team will be glad to assist you.
1. The default css related to the icon size in the header is
.btSidebar .btIconWidget .btIconWidgetIcon, footer .btIconWidget .btIconWidgetIcon, .topBarInLogoArea .btIconWidget .btIconWidgetIcon {
font-size: 2.5em;
}
Please adjust the font-size according to your needs and add the custom CSS statements to Appearance > Customize > Additional CSS
2. In the backend editor, for each of the heading elements you can define the HTML tag used as well as the Custom Font size on each of the elements if the preset sizes do not meet your needs (Font tab)
3. This can be done using Custom CSS as well
The default css related to line height is
h1, h2, h3, h4, h5, h6 {
line-height: 1;
}
You can define the line height per tag by doing the following:
h1 {
line-height: 1 !important;
}
h2 {
line-height: 1 !important;
}
etc..
Please adjust the line-height according to your needs and add the custom CSS statements to Appearance > Customize > Additional CSS
4. Href=tel: creates the call link. This tells the browser how to use the number. For example, you can add the following url to icons or buttons and they will initiate a telephone dialer:
tel:123-456-7890
5. Please add the following to the Appearance > Customize > Additional CSS
.btMenuVertical .topBarInLogoArea .btIconWidget {
justify-content: left !important;
}
.btMenuVertical .mainHeader .topBarInLogoArea .btIconWidget.btWidgetWithText .btIconWidgetContent {
align-items: baseline !important;
}
It should do the trick.
6. The solution for this is to add a separate, identical slider in the topmost section with the content optimized for mobile resolutions and then on responsive tab of both sliders to set visibility – the first one to be visible on desktop resolutions and second one to be visible on mobile resolutions.
Hope this helps a bit 
Kind regards,
BoldThemes team
WONDERFUL! Thank you so much.
Just one thing I forgot and is quite irritating. The Quotes – How to change the color of the Quote marks (“). We have quotes on two darken images and thus why we use white color, but the Quote marks are black. How to change this (color) or maybe even to remove the (“)
Hi,
Can you please send us the url of the page with the issue so we can take a closer look at it and send a relevant solution?
Thanks in advance.
Kind regards,
BoldThemes team
My client wants Quote format on homepage because of the font size and appearance. He even wanted that type of font size as body font, but as I changed the font size setting in additional CSS I’ve noticed that the quote font changed and decreased into smaller font.
Hi,
If you wish to remove the quote marks you can add the following:
blockquote p:first-child:before, blockquote p:first-child:after {
display:none !important;
}
If you want to change their color, you can add the following:
blockquote p:first-child:before, blockquote p:first-child:after {
color: #ffffff !important;
}
Kind regards,
BoldThemes team
Hi guys. Me again. I completed the website for my client. There is one huge issue, that disturbs me and my client (probably it on me but…) the responsive version is with very pale images that can be hardly seen. I set the general settings of the slider on default instead of fade, but nothing’s changing… How can I change this?
Hi,
Can you please send us the url of the site so we can take a closer look at it?
Thanks in advance.
Kind regards,
BoldThemes team
Hi,
Please edit the slider items in the Page Builder backend editor.
Each slider item has two properties of interest:
1. Background overlay
2. Show background overlay only on resolutions under 992px
Please set the Background Overlay to “No overlay” for all slider items. You can uncheck “Show background overlay only on resolutions under 992px” as well to get the consistent behavior on all resolutions.
Should you need any additional assistance, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.
Kind regards,
BoldThemes team
Hi there. I’ve purchased these theme twice, for two separate clients. For the second client I have to create new and replace the existing website. I’m doing that by building a staging website. But I faced an issue when installing the demo version. I have overlapping and duplicating of the content on some of the pages. The front page can not be properly edited with Elementor (when I chose to edit with Elementor I don’t have the separate block that build the front page but a code/text.) I’m not sure is the issue coming from conflict between the two themes, the plugins or should I build staging website by deleting everything and than start from scratch. This is the staging version
https://staging-d.ndc-arbeitsmedizin.de/Hi,
Thanks for the purchase.
Denticare theme can not be used with Elementor, Elementor is not supported. You need to edit all of the content using Bold Page Builder.
Related to the duplication of the content, our support team needs to take a closer look at the specific setup so they can pinpoint the issue.
Can you please submit a support ticket at our support site – https://boldthemes.ticksy.com/ leave the wp-admin credentials for the staging site and the urls of the pages where the content is duplicated so they can take a closer look at the current state of things?
Thanks,
Kind regards,
BoldThemes team
It seems that the staging website inherits the content and the structure from the mother website https://ndc-arbeitsmedizin.de/ (in this case the theme Astra, and is using plugins such as Elementor). I’ve noticed in your documentation guideline that the best practice is to start with fresh WordPress installation or use WordPress Database Reset plugin to clear your WordPress instance of previously existing content. So I’ll use the WordPress Database Reset plugin to clear the WordPress instance of previously existing content.
Hi,
I install Yoast plugin and I have this message https://gyazo.com/0e7075c5a2a995c1c13083f8248fa9adI saw that your theme is compatible with Yoast but it doesn’t work for me. Can you help me ?
Hi,
We are not able to provide the assistance related to third party plugins which are not packaged with the theme as we do not know their internal workings.
The referenced message does not help either as it is not explanatory.
Since the users of the theme (including ourselves) do not have issues with the YOAST, perhaps it is specific to your environment.
The best option is to contact their support, and if they pinpoint the cause of issue which is related to our theme, we will be glad to take a closer look based on their findings.
Kind regards,
BoldThemes team
Hi ! I’m having a lot of trouble to get this theme to pass the Core Web Vitals. The worst metrics I have are Largest Contentful Paint (LCP), Total Blocking Time (TBT) and Cumulative Layout Shift (CLS).
Can anyone give me ideas about how to solve this? I don’t have too many additional plugins. I was checking and for example, this style <style id=”denticare-fonts-css” media=”all”> has like a hundred @font-face declarations. This cannot be good.
Please help. Thanks in advance!
site was down, followed your instructions you gave someone else and its back up. Can I ask why it crashed?
Hi,
We have updated the theme in the meantime – https://documentation.bold-themes.com/changelog/denticare-changelog.txt so please update the theme accordingly.
WordPress 6.2 introduced a different behavior for the two filters which were used in the previous versions of the theme, causing the problems as a consequence.
We have fixed the issue in the latest release by using the alternative for these filters.
Kind regards,
BoldThemes team
I still don’t feel comfortable to upgrade to WordPress version 6.2 because it crashed my site yesterday and had to downgrade to 6.1.1, anyway, I updated to the new theme version (1.2.9)…and now I’m getting this Warning: Undefined array key 1 in /var/www/xxxxxxxxxxxxx/httpdocs/wp-content/themes/denticare/bold-page-builder/content_elements/bt_bb_column/bt_bb_column.php on line 244 on page …. Please help !
Hi,
In the meantime, the update has been released.
Please update the theme to the latest version – 1.2.9 https://documentation.bold-themes.com/changelog/denticare-changelog.txt
Please make sure to update the Denticare plugin and Bold Builder plugin as well once you update the theme.
You can update the theme from wp-admin using the Envato Market plugin – https://www.envato.com/lp/market-plugin/ or manually as described in the theme documentation: https://documentation.bold-themes.com/denticare/theme-customization/ , section 3.11 Update theme
Kind regards,
BoldThemes team
Thanks for your reply, but as I said earlier, I updated to version (1.2.9)…and now I’m getting this Warning: Undefined array key 1 in /var/www/xxxxxxxxxxxxx/httpdocs/wp-content/themes/denticare/bold-page-builder/content_elements/bt_bb_column/bt_bb_column.php on line 244 on page
Hi,
Can you please tell us which version of Denticare plugin are you running and which version of Bold Page Builder are you currently running so we can try to recreate the issue locally?
Thanks in advance.
Kind regards,
BoldThemes team
Last version of all of them. Denticare plugin 1.2.9, bold page builder 4.5.4, theme 1.2.9, wordpress 6.1.1
Thanks,
We have escalated the issue to our developers and we will get back to as soon as they take a closer look.
Most likely on Monday.
Kind regards,
BoldThemes team
Hi,
We have published another theme update with the fix for the problem.
Please update the theme and it should fix the issue.
Kind regards,
BoldThemes team
Both theme and plugin updated to the last version…. The warning still there…
Warning: Undefined array key 1 in /var/www/vhosts/———/httpdocs/wp-content/themes/denticare/bold-page-builder/content_elements/bt_bb_column/bt_bb_column.php on line 244
Warning: Undefined array key 1 in /var/www/vhosts/—————.com/httpdocs/wp-content/themes/denticare/bold-page-builder/content_elements/bt_bb_column/bt_bb_column.php on line 244
Warning: Undefined array key 1 in /var/www/vhosts/————-.com/httpdocs/wp-content/themes/denticare/bold-page-builder/content_elements/bt_bb_column/bt_bb_column.php on line 244
Warning: Undefined array key 1 in /var/www/vhosts/————-.com/httpdocs/wp-content/themes/denticare/bold-page-builder/content_elements/bt_bb_column/bt_bb_column.php on line 244
Sorry, my mistake. It was the cache, the problem seem solved now ! Thanks !
Great! Thanks for letting us know.
Today night Wordpress upadated to 6.2 and the whole website went to 503 Error Service not available. After hours of work we downgraded the wordpress and its working again. But for some reason, once the wordpress is updated, error 503 starts to show. How to resolve this?
Thank you in advance.
Also, you are saying that the theme was updated. In our wordpress we see the version of Theme – DenticareVersion: 1.1.6
And there is no Update Suggestion. Do we have to update it manually? Or we should expect the wordpress to start offering to update it in the next 24 hours?
Thank you!
Hi,
Yes, in the meantime, the update has been released.
You are probably running a version of the theme which is not compatible with your current version of WordPress.
Please update the theme to the latest version – 1.2.9 https://documentation.bold-themes.com/changelog/denticare-changelog.txt
Please make sure to update the Denticare plugin and Bold Builder plugin as well once you update the theme.
You can update the theme from wp-admin using the Envato Market plugin – https://www.envato.com/lp/market-plugin/ or manually as described in the theme documentation: https://documentation.bold-themes.com/denticare/theme-customization/ , section 3.11 Update theme
Kind regards,
BoldThemes team
Since the last theme update from yesterday: Theme is not showing portfolio single item page correctly anymore (missing header and duplicated content) and global override settings for logo for example is now missing at backend.
Hi,
Please make sure that the theme version and the plugin version are in sync. After the theme update, you should be prompted to update the DentiCare plugin as well.
We will publish additional update in next 24 hours to resolve the WP 6.2 incompatibility.
In the meantime, if you are experienceing issues with WP 6.2 you can remove the following lines from framework/filters.php (lines 8 and 9)
add_filter( 'wp_video_shortcode_library', 'boldthemes_wp_video_shortcode_library' ); add_filter( 'wp_audio_shortcode_library', 'boldthemes_wp_audio_shortcode_library' );
And it should resolve this problem.
Kind regards,
BoldThemes team
I bought this theme a while ago and worked a lot with it. Never had to contact support for major stuff. But now that i updated everything i am having issues i can’t fix.
Checked also the previous theme, have put that theme back and everything seemed to be working. Then i placed the new updated theme back and the issues came back…
I can wait… no problem… the site itself works for the most part.
Only the portfolio single item page isn’t working as it should incl. the tags that you can click. Styling template is not being used and also global override settings are not showing anymore on page edit. And i see duplicated content.
See: https://adrianasmile.eu/customers/mr-ned-from-united-kingdom/
Hi,
The issue should be resolved with the upcoming theme update. Please let us know if it doesn’t
Sorry for the inconvenience.
Kind regards,
BoldThemes team
Hi,
The update for DentiCare has just been released.
Please update the theme, the Denticare plugin and Bold Builder to the latest version and let us know if the issue is resolved.
Thanks in advance.
Kind regards,
BoldThemes team
Hi, anyone having trouble with Wordpress 6.2 ? The theme crashed
I had to manually downgrade WordPress to version 6.1.1 but now the “Header Right Widgets” are showing up in the header section above the menu. Where can I disable this and why this is happening? Thanks
Hi,
We will publish an update in next 24 hours.
In the meantime, you can remove the following lines from framework/filters.php (lines 8 and 9)
add_filter( 'wp_video_shortcode_library', 'boldthemes_wp_video_shortcode_library' ); add_filter( 'wp_audio_shortcode_library', 'boldthemes_wp_audio_shortcode_library' );
And it should resolve the issue.
Kind regards,
BoldThemes team
Hi, my support just expired but I never asked a question before. For some reason, my website looks great on Safari browser. But on Chrome, the PNG images don’t appear. Could you help?
Hi,
Can you please tell us the url of your site.
Kind regards,
BoldThemes team
Hi,
There is a number of items on your site which are getting loaded over http protocol instead of https (which is the default protocol for your site). Chrome does not allow https site to load assets over http protocol
This includes png images, icon fonts etc…
There can be a number of reasons for this, most likely you have at one point migrated from http to https and not all hosting / WordPress settings have been correctly adjusted / set.
For start, check on your Settings » General page your WordPress and site URL address and make sure they are set to https and not http.
If that does not solve the issue, you can try using a third party plugin such as https://wordpress.org/plugins/really-simple-ssl/
Kind regards,
BoldThemes team
Hi, I change background image at theme setting. I change from background.jpg to background_new.webp but image is not change.
Sorry, I can do it. Thank you
Hey, is there a way to create a landing page without the header or menu?
I was looking at the documentation and I can’t find info about this. Thanks!
Hi,
Thanks for contacting us.
Yes, you can assign an empty menu to the page and remove all the widgets from the respective widget areas.
Kind regards,
BoldThemes team
Is this doable only for a single page?
Hi,
You can assign a primary menu and widgets globally or on a per page basis, so you can have some pages without menu or all of them, whatever suits you.
Kind regards,
BoldThemes team
Another pre-buy question. Is it possible to handle video in a lightbox? I mean, I wanted to add the play icon to a photo and show the video in a lightbox after clicking on it
Hi,
There is no such feature out of the box, but you can always use third party plugins such as: https://wordpress.org/plugins/responsive-youtube-vimeo-popup/ or similar.
Kind regards,
BoldThemes team
not sure if the theme compatible with elementor wordpress ?
Hi,
Thanks for contacting us.
The theme is not compatible with Elementor, you need to use Bold Page Builder with the theme.
Kind regards,
BoldThemes team
Hi,
I like the design, it is very cool how elements backgrounds moves (Accomodations, Sightseeing, Bars and Pubs, Transport ) https://denticare.bold-themes.com/everest/#
Question, can also add same effect to: Dental Implants, General Dentistry etc? i mean that then visitor move cursor to it, then also these icons will be dynamic, not static?
Thx!
Hi,
As you can see in the bold-builder, the Accommodations, Sightseeing… elements are implemented using “Organic animation” page element which features Image, link, button url, button text and few other properties.
On the other hand, Dental Implants, General Dentistry… elements are implemented using service elements.
So there is no way to place the organic animation behind the service elements unless you convert the icons to bitmaps and use them as images in “Organic animation”.
Kind regards,
BoldThemes team
I bought this theme and I have never used it, because one of it friend suggested to create a csutome website, but it didn’t work now i back to use what i purchased, but it doesn’t work and i cant find a child as well as i can’t find bt impot under tools to have these themse. I need your support.
Hi,
Thanks for the purchase.
The child theme is in the “All files and documentation” package which you can find in the downloads section of your theme forest’s account. You have probably downloaded just the “Installable WordPress file only package”.
In order to find BT import unde tools, you need to install and activate all required plugins, including BT WordPress Importer.
Please refer to the theme documentation – https://documentation.bold-themes.com/denticare/getting-started/ for detailed steps related to theme and required plugin installation and demo import procedures.
Should you need additional assistance in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.
Kind regards,
BoldThemes team
Hello, is there support for WLMP for the translation?
Hi,
Thanks for the purchase.
Denticare supports WPML translation features – bold builder also includes WMPL mappings for WPML automatic translation.
Kind regards,
BoldThemes team
Hi, for some reason the footer on the homepage has disppeared compared to treatment pages. How do I re enable this? thank you
Hi,
Thanks for the purchase.
Please submit a ticket at our support site – https://boldthemes.ticksy.com/ and please make sure to leave your site url and wp-admin credentials so our support team can take a closer look at the current setup.
Our support team will be glad to assist you.
Thanks in advance.
Kind regards,
BoldThemes team
