163 comments found.
Hi your support system is not working, keep getting the error page expired when I try to login
Hi there, please create a ticket on our support system for technical questions: https://support.the4.co/. Thank you!
I am facing a problem with Header E-Commerce. I have already raised it (Ticket #771). I have gone through all the documentation (https://docs.the4.co/unsen/installation/how-to-create-header-e-commerce-of-demo-multi) and completed the steps as given and still it is not working as expected. Awaiting a reply from the unsen support team.
Hi there, Please follow your ticket, my colleague replied your ticket. Best regards,
Hi The4_staff. The reply is very slow… I have already given access. Can you pls check with your colleague?
Hello, I’m attempting to work with the Unsen theme, but it’s extremely slow in the theme editor. Is there a solution to this issue? It’s nearly impossible to edit with such sluggish performance, and it consumes a lot of time. Additionally, I’ve tested the Sense and Dawn default themes, and they function wonderfully
Hi there, We have checked previous versions, and it is true that it has returned to the way it was before. You can continue using the current version without needing to update to the most recent version that we updated recently. Best regards
Hi, i am trying to work with the unsen theme and unsen is very very very slow in the theme editor, any fix for that? its impossible to edit like this, very time consuming. also i checked kalles and dawn default theme and they work great
Hi there, please create a ticket on our support system, we will check and send you the updated version https://support.the4.co/. Thank you!
I seem to be getting very poor performance when making any changes to the theme. I’m currently using a Mac and have tried different browsers without any improvement. Will there be any updates to the performance soon?
It has been nearly impossible to make the changes I want in a reasonable time frame because it is reacting very slow.
Hi there, please create a ticket on our support system, we will check and send you the updated version https://support.the4.co/. Thank you!
Video banners using inline style is not working. And it would be nice to have a video slider or something for videography theme design style. Because now I need to load 50 same sections to showcase portfolio and it is not the best way
Hi there, please create a ticket on our support system for technical questions: https://support.the4.co/. Thank you!
Why is there a serious slowness in the shopify store configuration process！
Hi dear, We are sorry for this inconvenience when you use the theme. We are trying our best to find a solution. Since this issue is slower on Windows devices, it’s not too different on Mac devices. So if you have a MAC desktop, you can use it to build the theme normally. Our dev team are still working so hard to fix it. Please be patient and wait for a new version updating. We really appreciate that. Thank you!
Hi there, please create a ticket on our support system, we will check and send you the updated version https://support.the4.co/. Thank you!
Hello
I want to add a field to “back in stock notification form” Can you please help?
Hi there, our theme doesn’t support adding more fields on back in stock form. You can try an app to achieve that feature: https://tppr.me/YnPbU. Best regards!
Hello, I would like to transfer my Unsen license to a new shopify store. I tried to open a support ticket, but I keep getting a 500 internal server error every time I submit my ticket. Can you please help? Thanks.
Hi there, Please check and extend your support, as your support license has expired. If your issue is urgent, please send it to us via email at the4.staff@gmail.com while waiting for the renewal. Thank you!
We have resolved the issue with the 500 error when creating a ticket. If you are still unable to create one, please try clearing your cache. We apologize for any inconvenience caused by this issue.
1. I want to use theme in the new shopify account, change how to do it! I entered the activation code above and it indicated that another store was in use, but I had stopped the old store.
2. How to switch between different themes and how I should operate.
Hi dear, please create ticket on support system https://support.the4.co/. We will assist you to reset license code. Thank you!
why nobody answer and follow our ticket in the first new theme its very good Support and why is change now !!!!!
Hello, sorry for any inconvenience caused to you. Our ticket processing time is 12 hours to 1 day on business days and up to 2 days on weekends. I check your ticket has been supported by my colleague. If you have any questions, please let us know.
What’s the difference between Unsen and Kalles? I am an existing user of Kalles, now I have to buy one more license from The4. For my case, most critical pages are using eComposer (Homepage, Product pages) to built, so for my case, is it both Unsen and Kalles are similar?
Hi there, Thank you for your interested in our theme! Unsen and Kalles are both great themes developed by The4 and each has its own unique design. Unsen has a modern and youthful design, while Kalles is aimed at professionalism and a big brand. Regarding eComposer, both themes are fully supported by The4. If you’re looking to change the style of your store, you might consider trying Unsen to see if its design better suits your needs. The function of Kalles and Unsen is the same. Best regards,
VERY POOR CUSTOMER SUPPORT THEY DONT REPLY EVEN AFTRR TWO DAYS
Hi there, Please check your ticket, my colleague replied your ticket. Best regards,
We have a notice about a holiday from April 29th to May 3rd. We apologize for any inconvenience this may cause.
custom html (embed widget script) isn’t showing in the theme, only on page, please help
Hi there, please create a ticket on support system: https://helpdesk.the4.co/, we will help you check it. Thanks!
Hi, I have a question about “Product Form>ADVANCE PRODUCT TYPE”. how can I use this feature to show the related products automatically (e.g. product page is selling cat T-shirt, use “cat” as wording for show the related products, such as cat dress, cat shoes)
Hi there, this feature doesn’t support to show products list automatically, you need to choose products manually by following this document: https://docs.the4.co/unsen/product-page/advanced-product-types. Best regards!
how to disable accept terms and conditions at checkout?
Hi, the checkout page is not controlled by the theme, so you cannot modify it directly. Are you referring to disabling the ‘Accept Terms and Conditions’ option on the cart page? If so, could you please confirm this? Thank you.
is it possible to create custom landing pages for categories so that home page links to a category landing page instead of shop page directly?
Hi dear, do you have any example store for the feature you are looking for? You can create a ticket with “Presale question” on our support system here: https://support.the4.co/, we will check it in detail and get back to you as soon as possible.
How would I go about removing page and collection from the url for this theme? Where would the code be located in Shopify. I looked it up for collections, and it showed to remove within: collection. Is that true in this theme and where? Same for pages please. And would I just repeat the steps when this theme is updated? Thanks.
Hi dear, For the technical question, please create ticket on support system https://support.the4.co/. We will check it it in detail for you. Thank you!
Hello, what will happen to the pages I build using e-composer, after the unsen x ecomposer partner plan ends?
After 6 months end, your plan will be auto moved to EComposer Free plan. In this case you may need to unpublish some of your pages until it meet the Free plan limit. (Free plan allow 3 published templates).
You can also choose to upgrade to any EComposer paid plan to keep using the paid features. (Please notice that we’ll never auto charge/upgrade you unless you approve it.) Thank you!
Hi for features updated can you guys give the option to have products image 1 and half on mobile instead of just 2 with the feature collection slider on homepage.
Hi there, Please create ticket on support system https://support.the4.co/, having my colleague will help you check and add CSS for this https://tppr.me/k1sQB
Thanks I created a ticket
