4637 comments found.
Upgrade from Ella 6 to Ella 6.5.1 went mostly well. Having issue with the wishlist. I am getting an error with the wishlist page. “Failed to execute ‘querySelector’ on ‘Element’: ‘data-wishlist’ is not a valid selector.
Dear friend,
To verify your case, could you please help us to open a ticket at this link: https://halosoft.ticksy.com/ to get our assistance.
Hello,
I submitted 3 requests, few days ago as follow, however I did not get any update yet, Please feedback me as soon as you can:
“PRIVATE TICKET #3397646” https://halosoft.ticksy.com/ticket/3397646/ Rounded Buttons across all the website Theme Settings > Typography > Button 1 Font Settings > Border RadiusThis option resolved the request a little but only changes part of what I need, Can you please check this ticket and feedback me!
“PRIVATE TICKET #3397679” https://halosoft.ticksy.com/ticket/3397679/ Product Color PickerWhen the color name is translated to Arabic, it is not working properly !!!
“PRIVATE TICKET #3397662” https://halosoft.ticksy.com/ticket/3397662/ Change The Language options is not visible in the mobile viewin the RTL, Arabic Website, it is still not working !!!
Thanks a lot, and looking forward for your feedback
Dear friend,
Apologize for the late response to you since we just returned to the office today after the weekend.
Our team just replied to your ticket. Please check it out.
Thanks a lot.
Yes they did, You are 100% correct.
So far, You are one of the best support teams I’ve worked with on ThemeForest, Your support team (Anne, Lisa & Erik) are constantly replying to the tickets and the issues I have.
Keep up the good work.
Thank you so much for your feedback
It would be great if you can leave a good review via this link: https://themeforest.net/item/ella-responsive-shopify-template/reviews/9691007 for our team. It is our motivation to develop and bring perfect products, especially to provide the fastest and best customer support service.
hi, i have theme installed, when i click the search bar and start typing it sometimes off selects and doesnt type..why? cause when i also hit the space bar it goes below the fold
disregard, it was another search ap causing that issue, uninstalled it and it works great, just trying to get rid of the word wrap and widen that quick search box, cheers
Thank you so much for your information.
I’ve been using Ella for a little over a year, using version 5.2.1. I’ve just started the process to upgrade to the most recent version and have an issue with the product page. Previously it was possible to have the description at the top of the page, next to the image, but I can’t find that option now. It’s important to me as we sell vintage items and the customer seeing the condition notes etc. first is crucial.
Has this been removed and if so, why?
Dear friend,
In the newest Ella, the short description still stays on the product page, we don’t remove it.
To support your request, please help us submit a ticket at this link: https://halosoft.ticksy.com/, we will review it and respond shortly.
Hi, its nice theme. Can I add column like 1/3 + 2/3 or 1/4 + 1/4 +1/4 ? and Inside the column can I add any element ?
Dear friend,
Thank you so much for your love. We will check and reply to you via ticket #3399478.
Hallo. I am directly importing theme settings, but I have to find and configure many settings myself. I asked the same question before my support period expired, but I didn’t get the answer I wanted. My question is: Why are the font and menu settings on the two main pages so different, even though I imported all the settings? https://prnt.sc/jqv7F053wwTj Thank you.
Dear friend,
Regarding your question:
- When you upload the theme source and import preset data for your homepage, only placeholder images with basic layout are shown for all sections, blocks, etc. You need to set up and find information for each part according to our demo store and build it for your theme
- Our Ella theme offers multiple layouts and styles with multiple flexible theme sections that allow you to create different structures and features. Not when you upload theme source to your store and add section, etc,.. it will show correctly like showcase on our demo, therefore, you need to customize and determine fonts, styles, etc, and features to match our theme demo
We will check and will guide you with detailed information via your ticket.
Thanks a lot.
Support also gave the same response. I’m trying to convey that I’ve spent a considerable amount of time adjusting these settings, particularly referring to the menu and font sizes. Shouldn’t the imported settings include font and menu sizes that resemble a demo? I don’t want to get into an argument, but it’s just that these identical responses prevented me from renewing my support period. Nevertheless, thank you.
Dear friend,
Currently, your support time has expired, if you wanna get our assistance, please help us to renew the Shopify theme support.
Here is the instruction for your reference: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Hello, For an online store. which license should I buy? regular or standard?
Hi friend,
Are you referring Regular license and Extend license?
Regular license: your customers can access website for free without being charged to view the website content.
Extended license: A website that requires money before users can access the content
You can view more here: https://themeforest.net/licenses/standard
If you want your customers can view website for free, you should buy Regular license.
Hi, I am looking to buy this theme. Do you have csv stock level feature? My supplier sends daily stock feed csv file. Do you support this? Thanks
Hi friend,
Thank you so much for your attention to our theme. Yes, our theme support importing stock levels via CSV files.
Is there a way to add video to collections rather than just an image?
Hi friend,
To support you, could you please help us to open a ticket at the support system here: https://halosoft.ticksy.com/ to get our assistance.
Is there a way to create and display collection for new items that automatically generated with the New badge?
Dear friend,
Thank you for your question
If you would like to create and display collection for new items that automatically generated with the “New badge”, we have setting available in Shopify customize:
You only need to go to theme settings -> product card -> at New Badge Type -> choose dynamic: https://prnt.sc/eQjCRNyxtp1O. The algorithm will be applied to automatically decide the product is new or not.
In addition, we also have the instruction for this feature in the user’s guide documentation, you can refer it and update the information for your reference: https://halosoft.gitbook.io/ella-documentation/theme-settings/product-card/product-badges-labels#new-badge
For the section Social Share Buttons under AddThis, it’s no longer working. Is there an alternative? Thank you.
Hi friend,
To support you, could you please help us to open a ticket at the support system here: https://halosoft.ticksy.com/ to get our assistance.
Can you respond to my support tickets in Ticksy?
It’s about related products grid not loading on mobile,
image in footer text block being stretched,
how to remove the text animation to the sticker header menu,
and a new issue not posted of product page images disappearing after selecting a size then a color variant.
This is for the most recent theme version 6.5.1
Nevermind, you responded
Dear friend,
Yes. If you have any further requests, please let us know via your ticket.
Dear friend,
To support you, could you please:
1/ Open a ticket at the support system here: https://halosoft.ticksy.com/ and someone from our customer support team will review it and respond shortly.
2/ Create a staff account to login to your site.
Could you please follow the instruction at this link to create a staff account for our support email: support@halothemes.com: http://docs.shopify.com/manual/settings/account/staff-members
We would like to have permission for Theme, App, Product and Setting. They are basic permission that we need when supporting customers: https://prnt.sc/fkshN2WEO11T.
Many thanks!
Can you respond to my support tickets in Ticksy?
can you help me ? our TICKET is #3396350
Dear friend,
Yes. We replied to your ticket number 4 days ago. Please check it out.
Thanks a lot.
Hello, how do I remove these two bars at the button of the home page and the product page? I am referring to the Add to Cart bar and the “Store Preview: Ella …”. Please check the screenshot: https://ibb.co/njRMvTQ
Hi friend,
1/ Regarding Sticky Add to cart: If you want to hide Sticky Add to cart, you go to Product page -> Product information -> disable for option Show Sticky Add To Cart https://prnt.sc/G8EkarMkoFmF
2/ Regarding Preview bar, we will help you change in code, please submit a ticket and choose category Shopify, and we will help you change it.
Thank you so much.
Can you tell me what the maximum size of a variant swatch using an image would be? Could the theme support a large size somewhere around 120px x 160px?
Hi friend,
The maximum size of variant swatch is 130px x 130px. If you want to use 160px, we can help you. Please help us submit a ticket at this link: https://halosoft.ticksy.com/ to get our support.
Sorting box is stuck at mobile collection view didn’t able to remove
Hi friend,
To support you, could you please help us to open a ticket at the support system here: https://halosoft.ticksy.com/ to get our assistance.
Covid ended. Will you be changing or updating the product page section with the text “COVID-19 SHIPPING DELAY NOTICE” ? This is no longer applicable. Thanks
Dear friend,
Regarding your question:
Yes. It is possible to change the information with the text ““COVID-19 SHIPPING DELAY NOTICE” on the product page.
For further requests: please help us to open a ticket at the support system here: https://halosoft.ticksy.com/ to get our assistance.
hi, for the latest version update ella 6.51 why can’t we take / download files as usual. usually help us how to take zip files for the latest version of the latest theme. because from the previous version we had no problem downloading files for each version. can you help us?
Dear friend,
From what you have mentioned, it appears that we have not received any complaints related to the issue that you are facing on your website since the release of Ella version 6.5.1. However, we are unsure about the specific step that you might have missed while processing the download of the theme source and extracting the zip file.
Could you please help us to follow step by step here:
- Download the package from themeforest.net (the package is in zip format).
- Unzip it
- Open folder: Ella-Shopify-6.5.1
- Upload this theme source to your store: ella-6.5.1-theme-source.zip
- Follow this instruction to install theme for your Shopify store: https://halosoft.gitbook.io/ella-documentation/installation/install-theme
If you have any further questions or require assistance with your theme, you can contact the support team by opening a ticket at the following link: https://halosoft.ticksy.com/ to get our assistance.
Love the site so far. Already purchased. you said in a comment that it supports video backgrounds but I dont see that option anywhere. How can I do that? thanks so much in advance
Dear friend,
Thank you for loving our Ella theme
You meant that when you hover product image, it will show video background, is this correct?
If yes, you can follow this guideline here to set it up for your reference:
Step 1: go to products -> choose any of product which you would like to add video: https://prnt.sc/TnhOvkfXt8CT
Step 2: Prepare a video -> click add from URL -> insert video link (example: MP4, YouTube) https://prnt.sc/2naSIn_8aiCm, https://prnt.sc/QnPnCuw1_e_h
Hope this helps you!
oh sorry I was talking about the slideshow on the home page. I need video background instead of image background
Dear friend,
Thank you for your explanation
If you would like to show video for slideshow on the homepage, you can go to slideshow -> click add block -> choose video slider then insert video link (Youtube or Mp4): https://prnt.sc/9f0fpY9f1ng5 https://prnt.sc/yJVfc2OdCOc0
Hope you can figure it out.
pre-sale question : i have seen in Demo ” Large Catalogs ” the shop Categories by default open on page load is is possible to stop auto open on page load from theme setting ?
Hi friend,
Thank you so much for your attention to our theme.
It is possible to stop the auto-open of Categories on page load. Our theme doesn’t have setting to change it, but we can totally help you to change it.
Please feel free to contact us if you have any further questions or concerns by submitting a ticket at this link: https://halosoft.ticksy.com/ and choose category Presale: https://prnt.sc/10GVvTPGfqDZ
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