1660 comments found.
I have been preparing this template for months to go into production, cleansing many CSS and PHP issues to have a site that works as it´s supposed to, and adapted to my needs. I got to a point that it was not perfect but it was good enough for me to start my business. In the first week, I have a big problem: the dashboard lost it´s visual configuration. Now I have to stop my advertisements and try to fix a problem I have no idea how to overcome. The offered support is weak, sometimes I got to fix things myself that the support team said it was impossible to do, only with a little research. So, My support is deprecated, but I need help, otherwise I will have to give up this template and start all over again with other system, that would mean a lot of time and money going to waste. I can provide you guys with many CSS improvements over your design, I hope we can help each other. Thanks in advance.
Hi,
If you have any question about theme features, you can open a support request here https://thememove.ticksy.com/ , then we will help.
Also our document here will show you more details in case you need
https://document.thememove.com/edumall/Regards
I´m trying but it does not work. I have purchased it more than 6 months ago.
Two questions please; 1. Are the courses in the demo content real courses that people can purchases as well? 2. Is the theme compatible with Stripe plugin for card payments, visa and master cards? Thanks in advance.
Hi,
1. They are just demo content. You can edit it to your own content.
2. Yes, you can use most payment gateways of Woocommerce.
Regards
Thanks for your quick reply. I understand that the demo courses are just for the demo, my question was, are they actually real courses that can be used and paid for?
You can use it normally.
Dude, I used loco translate, translated everything using Google Translate API. Files generated fine in the custom location where Loco suggests to generate them. The changes are not showing on frontend tho. Can you tell me where specifically I should paste the po file so the translations come up?
Actually, everything works fine except in the dashboard left menu, I cannot find “Order History” string for translation anywhere.
Hi,
You can refer to this article https://thememove.ticksy.com/article/13941/ to fix it. If there’s still other issues, feel free to open a ticket here https://thememove.ticksy.com/submit/, then we will check and guide you step by step to fix the problem.
Thank you
Pre-sale question:
Is it possible to make a course a featured course and set an specific course page as the front-page of the website?
Yes, it is possible.
Regards
Buying. Your things look beautiful btw. Congratulations.
Thanks for your compliment. If there’s any question or issues when using, feel free to contact us.
Hi
1. i would be able to export automatically certificate with the examinee name and lastname? Is this possible? Can i do this with your great theme?
2. I will need extra plugin to do that?
Someone to respond!!
Hi,
You can refer this document to customize your certificate to display examinee name and last name
https://docs.themeum.com/tutor-lms/tutor-lms-2-0/frontend-course-builder/but the student must press on a button to generate certificate when they finished the course.
There is no automatically function yet.
Regards
Hi there, Tutor LMS next update is on air, when will be theme update from your side?
https://www.themeum.com/tutor-lms/changelog/We will check and update it soon.
Regards
hello,
Tutor LMS Pro 2.2.2 is out..
It contains lots of fixes.
When is it available for download?
Thanks
We will check and update it soon.
Regards
Hi,
- Is your theme compatible with H5P? Is it possible to integrate this plugin in order to make the course more interesting? If so, for free?
- Is it possible to integrate courses from Udemy? If so, for free?
- Can we group courses into packages / bundles?
- Is your theme compatible with bbPress?
- Is it possible to create tasks / assignments (ask students to upload projects or write an essay for example)?
- Is there a points reward system?
- Can we easily transform our website into a mobile app for iOS and Android?
Thank you in advance for your answers
Hi.
1.2. The theme does not support to do that yet.
3. You can use Paid Membership or Woocommerce Subscription plugin to create the package.
4. Yes, it is compatible with BuddyPress.
5. It is possible.
6. There is no points reward system yet.
7. Currently, there is no APP for the theme yet.
Regards
Getting an error while opening dashboard. It’s blank. Can you please help me out?
https://ibb.co/G9YGqyjI have checked Health Check & Troubleshooting, the problem is with your theme. If I use different theme, it’s all good to go. Please share solution here with me.
Alright, I found a conflict. If I use yoast seo then getting broken dashboard.
Hi,
By default, all pages in a certain website are set to: “Single Page Description – excerpt ”. Since this was an auto-generated page and didn’t have much SEO value. The more direct approach to the problem, is that you have to change how SEO plugins see these auto-generated pages by changing Single Page Description – excerpt to Single Page Description – sitedesc .
https://prnt.sc/uz653mLKYp36 https://yoast.com/video/ask-yoast-meta-descriptions-and-the-excerpt-field/ https://rankmath.com/kb/seo-meta-tags/Thanks
Why If you want to change the font size, color, margin or padding, etc. using the Visual Editor (Elementor) – it doesn’t work. Elementor does not work with this theme when it is fix, i want to purchase
does have video security feature?
Hi,
You can change the font size, color, etc with Elementor. If you purchased our theme and you can’t do it, please open a support request here https://thememove.ticksy.com/submit/, then we will check and guide you step by step to fix the problem.
If your support has expired, you can also reach us via email at support@thememove.com. However, please keep in mind that email is not our main support channel, so the response time will be slower than usual since we have to process support tickets in the Ticksy system first.
Thank you
1) Still wishing you to integrate some direct chat between tutor and instructor via a ‘chat-with-me’ optional button on profile and/or course page (lots ready-made plugins exists like wizzchat, wp-guppy,...).
2)Same for some tutor booking solution to give instructor an optionnal ‘book-an-appointment’ button on his profile and/or course page too (ready-made exist like tuturn, bookly,...).
I guess that’s all this item needs to perfection! Hopefully you have some alike plans on your roadmap!
Hello,
Thanks for your great ideas. I’ve noted them down to discuss with our dev team.
Regards
Hi, I tried updating but realized that elementor pro is not showing up to be installed. Is it no longer included?
Hi,
Please open a support request here https://thememove.ticksy.com/submit/, then we will check and guide you step by step to update plugins.
Regards
Attention. Be careful with this product and the developer (we bought it). Read the reviews carefully before buying:
1. The theme does not function as stated. It’s have a lot of problems. Few of them bellow and you can see more in comment section for this product..
2. Some features use paid plugins that are not supplied with the theme and these features do not work (for example, mouse tracking)
3. If you want to change the font size, color, margin or padding, etc. using the Visual Editor (Elementor) – it doesn’t work. Elementor does not work with this theme. You must edit the code yourself.
4. If you think that you gave money for a low-quality product that you cannot use and ask the developer to return the money, he simply does not respond to this.
We are Envato member since December 2012, and this is the first author with whom it is impossible to deal.
Product not usable, $100 lost.
Hello, sorry for your experience.
I know there shouldn’t be any excuse for this problem but it seems that we missed your refund request since we had 4 days off 2 weeks ago and were flooded in tickets and emails after that.
I’ve checked your refund request, you rasied a dispute but Envato haven’t sent us an email yet so currently we aren’t able to process your request. So could you please contact us via ticket at Ticksy or email at support@thememove.com? We’ll help you check and fix your issues while waiting for Envato.
Hi, Please help me with these questions; 1. Is the demo content available with the theme? 2. Is this theme editable through wordpress only without plugins such as Elementor? 3. Is there an admin dashboard that comes with the theme? 4. Can instructors upload their courses by themselves for review, approval and publishing by us as admins? 5. Is there any paid plugins required for the theme to function? 6. Does it issue a certificate after passing exams?
Hi,
1. Yes, of course. The demo content available for your import.
2. Most of the layouts was built via Elementor. So you should use Elementor to build your site.
3. Yes, it have front end dashboard for student and instructor.
4. Instructor can upload course from their dashboard.
5. You don’t have to buy any plugins to get all demo and functions.
6. Yes, it have.
Regards
Thanks for your response. Referring to the second point, can we use Wordpress editor only without Elementor? Elementor needs to be paid and upgraded doesn’t it. We had previous experience with such wordpress drag and drop builders, where the companies closed and you end up with a website that you cannot edit with wordpress.
You don’t have to buy Elementor to build your site.
It is bundled plugin.
Regards
I purchased the theme, I need the Dark Skin theme, the installation gives me only the main theme demo. Please help.
I purchased the theme, it has only the Main Demo theme and non of the other demos advertised. Even the main demo has no content. I need the Dark Skin demo. Please help.
Hi,
Please open a support request here https://thememove.ticksy.com/submit/, then we will check and guide you step by step to get that.
Regards
When updating the Tutor LMS Pro it gives the error: The update failed: Failed to download. A valid URL was not provided.
How can i solve this?
Hi,
Please open a support request here https://thememove.ticksy.com/submit/, then we will check and guide you step by step to update plugins.
Regards
When a user ask questions, emails are not reaching the administrator. How can I solve?
Hi,
There is no email notification for ask question yet.
Regards
When a client request password recovery, the prompt is: “The email can’t be sent. Your host may have disablesd the mail function”. It only happens with some emails. That are some emails that works. Why is it?
Hello,
Please open a support request here https://thememove.ticksy.com/submit/, then we will check and guide you step by step to fix the problem.
If your support has expired, you can also reach us via email at support@thememove.com. However, please keep in mind that email is not our main support channel, so the response time will be slower than usual since we have to process support tickets in the Ticksy system first.
Regards
Ok, thank you.
we are currently working to build and LMS website, we want to use the EduMall theme, but agter checking license conditions, standard and extended, we are no sure if the standard version would be aplicable for our case, the LMS would be a kind od small marketplece with PAID couses, so we want to be 100% that the standard license would be workable for our case, becasuse in case of need to use the extended this theme wont be an option due to the high cost of USD 3.100 so not afordable for us. Thanks in advance for your reply
Hi there,
The features of our theme is the same for regular & extended license. The only difference between regular and extended license is the number of copies of the end product you can sell (in your case it’s your website). With regular license, you can sell only 1 copy of the website you created with our theme while with extended license you can sell multiple copies of your website.
Please note that the courses you sell in your website isn’t an end product of our theme, only the whole website is counted as an end product. So if you don’t have intention to make multiple copies of your website to sell to multiple clients, you can use regular license.
Regards
Hi Guys,
amazing theme
i have purchase two licences and need more 
I have few questions pls..
1. i need to be able to create something like quiz or course with presequites, each step to have the required theory, to show to the user how much time he has, how many tries, which is the minimum rate he must succeed in order to pass the exam and at the end of the course to send a message to the user and admin and it would be great if i could export automatically a certificate with the name and lastname of the user and other information i need to add to certificate
2. you use elementor, i will be able to add any content i want such images and text in order to proceed?
Thanks!!
Hi, 1. You can add these information in the additional data as shown in this guideline https://document.thememove.com/edumall/courses/create-course.html
2. Yes, you can add any content you want. You can refer to this docs: https://document.thememove.com/edumall/page/use-elementor-to-build-page.htmlRegards
Two last questions pls.
1. i would be able to export automatically certificate with the examinee name and lastname? Is this possible? Can i do this with your great theme?
2. I will need extra plugin to do that?
Thanks
Someone to respond!!!!
Dear sirs, hi!
the language configurations of Edumall theme is not aligned with TutorLMS! I need a russian language which in TutorLMS is named “Русский” and in Edumall Theme – “ru”. As the result when I choose in the website settings one of them, only some of the words in my courses are translated… Somehow it is impossible to translate all the words via loco.translate as the theme and TutorLMS settings are different. Tutor LMS has 100% russian language option, your theme – doesn’t have and I started to translate it myself but it didn’t help. Kindly ask you to change your language settings so that they are the same with TutorLMS. As my official support has expired I didn’t find any other way how to get to the developer to get the issue fixed… Although this is not smth about only my website, it is the initial theme issue which could be a problem for any website who needs the translation.
Looking forward to your feedback!
Kind regards, Olga
Hi,
You can contact us via email at support@thememove.com then our dev team will check and guide you to fix the issue. However, please keep in mind that email is not our main support channel, so the response time will be slower than usual since we have to process support tickets in the Ticksy system first.
Regards.
Hi! On Saturday I’ve sent you the message to the email you’ve shared. In case you can’t find it, please, let me know! Looking forward to your kind feedback and support!
Kr, Olga
