4637 comments found.
I’m trying to change to HomePage 2-Trendy Style. When I tried to replace index.json, it keeps showing this error: ” Unable to update the file Setting ‘mg_top_desktop’ must be a step in the range Setting ‘mg_top_tablet’ must be a step in the range Setting ‘mg_top_mobile’ must be a step in the range Setting ‘mg_bottom_desktop’ must be a step in the range Setting ‘mg_bottom_tablet’ must be a step in the range Setting ‘mg_bottom_mobile’ must be a step in the range ” I’ve managed to change settings_data.json, header-group.json and footer-group.json, but index.json keeps showing this error. Please help.
Dear friend,
We just replied to you via your ticket, please check it.
Thank you so much.
Hello: Waiting for a reply to a ticket. You take so long to answer…
Hi friend,
Sorry for keeping you late. Our team is still checking on your request, we will get back to you today.
Thank you so much.
Hello. Still waiting for reply! Why do take so long to answer?
Can someone please tell me how to get “Add to cart’ buttons on the products? We’ve gone through all options and there doesn’t seem to be any!!!! Support has expired, not wanting to spend $70 just for this question..
Hi friend,
Please make sure that you don’t hide Buy buttons: https://prnt.sc/h3Yxf5BTSUgd
In this case, please help us to submit a ticket to https://halosoft.ticksy.com/ and choose category Report bug, we will help you check it. If it is a theme bug, we will fix it for you. But if it is not a theme bug, you need to renew your support time to get our support.
Thank you so much.
Hi. Which theme/style will be suitable for grocery/organic food store as per new shopify 2.0? As I can see the child themes are not yet updated so I don’t want to get stuck.
I loved child theme TEA & COFFEE but I am afraid it won’t be supported in update and already it is not shopify 2.0. Can I replicate the same design in Ella 6?
Hi Friend, we will not upgrade the current child themes to 2.0 as separate themes, but we will include its design in ella as a new skin/home. You can wait for the update of ella in the future to have tea and coffee design. We cannot provide the exact time for tea and coffee home, we will try to release this year.
Thank you
Hi Guys. I have glitches all over my website. I sent you ticket on Monday. Can you please help? 3410545
Hi Friend,
Yes, our team have seen your ticket, we will check and update you soon via your ticket. Thank you so much for your waiting
Mega Menu 5 isn’t working properly – see your “Homepage Home 2 – Trendy Style”
If you view the “New In” menu on mobile, the featured product images do not initially show. works fine on pc, not on mobile
Can you look at fixing this please
Dear friend,
This is not a theme issue. When you are checking on PC and switching to Mobile, you need to refresh the page to see working: https://prnt.sc/sLM8L0UEF4rZ. Or please help us test it on a real device.
Thank you so much.
i have submitted a ticket so you can have a look, and another couple of issues i have noticed
No update on #3402528
Dear friend,
Our team replied to your ticket 5 days ago but didn’t receive your reply, can you help us check your ticket again? https://prnt.sc/x0kAiHbLIDs_
Thank you so much.
There is error when replace index.json
Unable to update the file Setting ‘mg_bottom_desktop’ must be a step in the range Setting ‘mg_bottom_tablet’ must be a step in the range Setting ‘mg_bottom_mobile’ must be a step in the range
Dear friend,
To support you, could you please help us to open a ticket at the support system here: https://halosoft.ticksy.com/ to get our assistance.
Hello,
I’m having a strange problem with your theme which may lead to a smtp security concern.
When someone fills out my page Contact form, I receive an email response from mailer@shopify.com.
When a user fills out the “Ask An Expert” form, I receive an email response from smtp@halothemes.com.
Why is your domain controlling my store smpt settings for this form ? How can I resolve this so that mailer@shopify.com be the default for the “Ask An Expert Form”
Best regards, Donron
Dear friend,
To support you, could you please help us to open a ticket at the support system here: https://halosoft.ticksy.com/ and someone from our customer support team will review it and respond shortly.
Hello how can i display the first image from my product gallery instead of a variant image on the search page results? will the support cover this?
Dear friend,
We will reply to your email about this request.
Hello guys! Could you please take a look at the quick add to cart button on variable products? It looks like the cancel button is not working on mobile devices.
Dear friend,
To support you, could you please help us to open a ticket at the support system here: https://halosoft.ticksy.com/ to get our assistance.
the new update :”Pre-order button on product page: shows Add to Cart when hiding quantity block.” is not working. Please help to check asap. Thank you
Hi friend,
We will check it and get back to you via your ticket.
I tried to publish the theme and the setting changed automatically. This is the second time! What happens with this theme?
Our team will check and will get back to your ticket number soon.
Hope you can wait for our response.
Hope I can wait? My ticket has not received a response for 5 days. So I don’t understand why you can reply comments here within just 1 hours and the ticket needs to wait for that long 5 days?
Dear friend,
Apologize for the late response to you since we just came back to the office after the weekend.
Our supporter already replied to your ticket. Please check it out.
Thanks a lot.
Hi, when i display breadcrumbs, the product page does not show the collection it is coming from.. only Home>Product Name .. i have tried everything, what am i missing to make this work?? Home>Collection>Product Name
Hi friend,
To verify your request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
Hi, when i add some products to wishlilst, i get a pop up at bottom of screen saying:
Failed to execute ‘querySelector’ on ‘Element’: ‘data-wishlist’ is not a valid selector.
How can i fix this? thanks in advance
Hi friend,
To verify your request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
Hello. Is it possible to white level the theme?
Dear friend,
We are not sure to understand your request. Would you mind giving us more explanation with some screenshots? By this way, it is helpful for us to support you best.
I want to remove the theme’s name, ella, everywhere.
Dear friend,
To support you for this request, could you please help us to open a ticket at this link: https://halosoft.ticksy.com/ and someone from our customer support team will review it and respond shortly.
Hello.
Please answer first whether it is possible or not.
If possible I will purchase a new theme license and open a support ticket.
Hello, JS of our website is messed up without making any changes. is this due to recent shopify update? i’ve already submitted the ticket
Dear friend,
We searched your information via our support system and didn’t find your ticket.
Could you please show us your ticket number so we can help you to check this?
How to add unlimited blocks in custom block : spotlight slider ? Now I can add only 4.
Hi friend,
We just replied to you via ticket, please check it.
Hi there… this looks like it something that should obvious and easy but how do I change the slideshow size from 1880×720 to lets say 1880×500?
Dear friend,
To support you for this request, could you please help us to open a ticket at this link: https://halosoft.ticksy.com/ and someone from our customer support team will review it and respond shortly.
its a great theme, but unfortunately its very slow in my shopify store. can i have refund of that?
Dear friend,
Regarding this case, could you please:
1/ Kindly let us know what version are you using on Ella Shopify theme?
2/ To verify this, please help us to open a ticket at via our support system here: https://halosoft.ticksy.com/ and someone from our support team will review it and respond shortly.
How can the brand carousel be set to auto-scroll?
Dear friend,
To verify your case, could you please help us to open a ticket at this link: https://halosoft.ticksy.com/ and someone from our customer support team will review it and respond shortly.
Already created two tickets #3405748 and #3399478
Hi friend,
Thank you so much. Please check your ticket now.
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