144 comments found.
Can I cancel the order? Because I was not satisfied with the problem of adding lessons. I have 600 videos and 90 courses, but I can’t add the videos. I want to cancel the system
Hi,
We have replied to your ticket please check and let us know the update.
Regards
I bought this, the course is not added. I looked at Learnpress is asking for a fee
Hi selcukaydin1
You can add courses without paying any fee by using learnpress. If you don’t do that please open a support ticket on our support forum. https://themewinter.ticksy.com/Our support member will assist you ASAP.
Hope you understand.
Regards
What payment gateway support for this theme? Is it possible for course subscription payment? And does this theme have android app version? Thanks
Hi,
We have used the Learnpress plugin for course management. Paypal is the default payment method for Learnpress.
Apart from PayPal, you can add another LearnPress Payment Gateway like a WooCommerce addon to give more payment options for students. They can purchase your courses with Stripe, offline payment, bank transfer, etc.
Regards
Do you have android app version for this course theme?
Sorry, we don’t have app version for this theme.
Regards
When you will update the theme? It is not %100 stable with woocommerce&wordpress.
Hi enesskose
We have already worked for the new update. Very soon you will get the update.
Regards
Thank you so much!
hope there would be more designs for course page when will you release the new update ?
Hi,
Currently, we have no plan to add new more design for the course page.
Regards
Can u plz reply to my support TICKET #3372079. I imported theme data, deleted course categories, and created a new one. It stops appearing on the home page. Also, the course details page is not working unless I make changes to an existing course. If I try to make a new course its details page not working.
Hi,
We have replied to your ticket. Please check and let us know the update.
Regards
Has this theme been abandoned? Almost a year without any updates. That’s not good. I imagine many things don’t work now.
No, We will update all the theme within May 2023.
Hi team, There is an issue when anyone go to checkout on clicking course, the lp-checkout option is missing from single course page. See the SS… https://prnt.sc/UzNCAXMbTErr
Hi Sumanshaha,
We have checked our local environment but didn’t face any issues. Screenshot: https://prnt.sc/TUiZOX6wrHtt. So, we need to check the issue on your site. Please extend the support period and open a support ticket with temporary admin login details.
Regards
I have already extended support period a month ago but it does not work. See the SS…. https://prnt.sc/0kzY80oNcDvF
Hi SumanShaha,
We have checked, you already opened a ticket with your issue. Our support team is checking the issues. Please be patient until they give you a solution.
Regards
I have already extended support but its show time over. can you please fix the issue https://prnt.sc/pqb9qrS4ffHf
Hi SumanShaha,
We need to check the issue from your site. Please extend the support period and open a support ticket with temporary admin login details.
Regards
I have already extended support period a month ago but it does not work. See the SS…. https://prnt.sc/0kzY80oNcDvF
Hi,
We have fixed your issue. Please check the ticket reply and let us know if you have any other issue.
Regards
Lesson end button is missing. I get complaints that users don’t know what the course progress is, the progress graph always shows zero percent. What is the solution to this?
Hi Ontario,
Sorry for the inconvenience. It should work. But why it’s not working on your site, we need to check it from your site.
Please open a support ticket here: https://themewinter.ticksy.com/ with temporary admin login details then our support team will check the issues.
Regards
Hi, on my Dashboard there is a notice that reads as follows.
Your theme (Courselog Child) contains outdated copies of some WooCommerce template files. You may need to update these files to ensure they are compatible with the current version of WooCommerce.
Version 4.0.0.0 of courselog/woocommerce/global/quantity-input.php is deprecated. The core version is 7.2.1.
Could you please help me?
Regards
Hi,
We need to check your site for findings the exact issues. Please open a support ticket here: https://themewinter.ticksy.com/ with the site URL and temporary admin access details.
Then our support team will check the issues.
Regards
Hi, when I try to send the form it says Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.
I’m just asking for an update.
Regards
Hi Wallyscte,
We have checked our theme in our local environment several times but didn’t find any notice. So, please make sure you are using the updated theme and all updated required plugins. After that, if you still have issues then extend the support period and open a support ticket here: https://themewinter.ticksy.com/ with temporary admin login details.
Then our support team will check the exact issues on your site.
Regards
It is noy showing my theme when i am trying to submit for a ticket.
Hi sfdcamit
You already open a support ticket on our support panel. Our support member will assist you ASAP.
Regards
I have 6 months of support remaining yet your dumb support system keeps telling me “Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.”
Fatal error: Uncaught Error: Class ‘Elementor\Scheme_Typography’ not found in /home/customer/www/autodealercollege.com/public_html/wp-content/themes/courselog/components/editor/elementor/widgets/user-login.php
24 hours later and still no response.
Please, except our Sincere apology delayed response. Can you please open a support ticket here :
https://themewinter.ticksy.com/Did you not read what I wrote? seriously? I’ve tried several times to make a ticket on there and it says “Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.”
Hi microscopes
Sorry for the misunderstanding. We have also checked our template’s latest version, and we couldn’t find this type of issue. Please make sure that you are using the latest version of this template. Also, deactivate the third-party plugins and check.
We need to access your site to check the issue on your site. Otherwise, it is difficult to find the real problem. So please renew your support. And then you can easily open a support ticket in our support channel.
Hope you understand. Regards
I have 6 months of support left. Your support site is not accessing that properly.
Hi microscopes
We have changed our support channel. Our new support center is: https://themewinter.ticksy.com/ Please try to open a support ticket here.
Hope you understand.
Regards
Would this theme work for selling digital downloads?
Hi,
In our theme, the course section is handled by Learnpress. So, for selling digital downloads, you need to use a third-party pluginYou can follow this article: https://automatorplugin.com/connect/easy-digital-downloads-to-learnpress/. But we didn’t test yet this plugin in our theme.
Regards
When click on proceed to checkout it shows “your cart is empty” even thier is items in the cart. and does not complete the purchase.
Hi,
We need to check your site for findings the exact issues. Please open a support ticket here: https://themewinter.ticksy.com/ with the site URL and temporary admin access details.
Then our support team will check the issues.
Regards
1. Does this course allow for live training sessions? If yes, Can zoom or YouTube integrate with the courses? 2. Does your theme come with all plugins mentioned or do they have to be purchased separately?
Hi jubejube05
1. Yes, you can integrate zoom or youtube with the particular course. We have a demo where we show the zoom integration in a course. https://demo.themewinter.com/wp/courselog/courses/competitive-strategy-law-for-all-students/ 2. You don’t need to purchase the plugins separately. All of our existing contents created by the free plugins.
Hope you understand.
Regards
Can’t upload avatar pic Can you check it?
Hi Ontario2,
We have updated our theme. Would you please update your theme? If you are unable to solve your issue, then open a support ticket with your problem: https://support.themewinter.com/support-center
Also, provide your valid login credentials.
One of our team members will gladly assist you.
Regards
Where do I edit the “Get in touch” at the bottom of the page?
Where do I update the footer?
Hi Ontario,
You can change the text “Get in touch” and able to edit the footer from the ElementsKit footer: https://prnt.sc/98UAnxoeZ0gZ Here you will find lots of footers, open them with Elementor and find your one and edit.
You can get access to your activate footer easily from your home page: https://prnt.sc/e83KGSxfeBG0
Regards
Can I move the scrollbar to the left? My site is R to L
Hi Ontario,
This is not our support section. Would you please open a support ticket here with the site URL and temporary admin access: https://support.themewinter.com/support-center/
Our support team will give you direction. Note: Our support time is: 2.00 PM to 11.00 PM AEST. One of our support member will reply to the ticket as early as possible.
Regards
Users cannot enroll in courses They receive a message after clicking Start Course Unknown column ‘graduation’ in ‘field list’
I managed to fix it myself. Another issue, I do not allow payment for one course. I charge one one-time fee and all courses are open to the user. Is it possible to create a one-time payment?
Hi Ontario,
No one-time fee for all courses function is not available. You can contact your LMS plugin support, maybe they have a membership payment system(Not sure, you can contact them for your query). Because our theme supports LMS plugin. But the theme is not dependent on it. So if any of the LMS have this system then you will obviously use them.
And, for getting any help with our theme you can open a support ticket. We provide you with the support link in the above reply.
Regards
