201 comments found.
Hey, the Clotya Product Categories shop widget doesn’t show up? The standard one from woocommerce work but the clotya product categories doesn’t work nor show up even tho there are products connected. Also the exclude id was set to ALL. Which i removed and set to 15 but still doesn’t work. What should i do to make it work and show up?
I solved it LOL. Keep the exclude section empty! Remove “ALL”.
Hi,
Glad to hear that 
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
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I open my document 72211992-clotya-fashion-store-ecommerce-theme-license.pdf copy a Purchase code – and paste it to my website – key not accepted! ACTIVATE IT!
I create a ticket on https://klbtheme.ticksy.com/ticket/3421438 and no one answer on it.
Worst servide I saw!!!
Hi,
I have just confirmed from the support department and they said that they already replied to your support ticket #3421438, so please check your support ticket reply and reply to your support ticket accordingly.
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how to add the menus in header 3, im not unable to add the menus more than 3.
Hi,
Can you contact our support team, please? They will gladly help you.
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We look forward to helping you!
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Hey am getting this error: while installing Cloyta Core & Envato market plugin
An error occurred while installing Clotya Core: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature.
An error occurred while installing Envato Market: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature.
Hi,
Can you contact our support team, please? They will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
cannot see this theme in the support submit ticket section
Hi,
Can you check the list in detail, please? You can check the following screenshot, too.
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Hi, just purchased, I have the site at a temporary address while we build it, how do I de-register the theme to register it at the new address? thanks
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
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No need yet but thanks, I’ll contact you when the site is going online, thanks
You’re welcome
when i am click on login page it is showing me some gallery page , but on the demo link it is showing login/ signup page
Hi,
Can you contact our support team, please? They will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
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i have submitted a ticket please response me asap
I have just confirmed from the support department and they said that they already replied to your support ticket #3412879, so please check your support ticket reply and reply to your support ticket accordingly.
this theme home 4 the logo is not changing, i changed already from header setting its reflecting in other home pages but not in home 4, so please help me with that.
Hi,
We have an extra option on Elementor editor for the logo. You can check the following article for more details;
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
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We look forward to helping you!
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Is your theme having troubles right now? My site shows me error 500. I checked mi server and it’s not the problem. I bought your theme last year. Does it have to do with updates??
Hello i already buy the item but i dont undersand how to uptade the theme on my wordpress site can you help me ?
Hi,
You can update the theme thanks to Envato Market plugin.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
Nice theme I will buy it
Thank you If you need any help you can contact our support team.
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Thank you, I purchased it and have already open case for that, Looks there is Issue with RTL in installation
You’re welcome.
I have just confirmed from the support department and they said that they already replied to your support ticket #3406470, so please check your support ticket reply and reply to your support ticket accordingly.
Best Regards.
i’v moved my site from an url to a new one. Code license error:Purchase Code Registered Before. i’v only one site with this theme. Can u solve?
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
grazie
You’re welcome
Hello I need real assitance i have given wp admin access increased my max execution time but still the demo not getting imported if my demo will not load pls let me know and refund my money. I have sent my reply in support multiple times
Atleast deregister my theme from the current domain so that i can use it on different server and domain. Atleast do something
Hi,
I have just confirmed from the support department and they said that they already replied to your support ticket #3394457, so please check your support ticket reply and reply to your support ticket accordingly.
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Hello, I’ve noticed that the newsletter section isn’t showing correctly on iPads in portrait view. Could you help fix this? Thank you.
Hi,
I have just confirmed from the support department and they said that they already replied to your support ticket #3393911, so please check your support ticket reply and reply to your support ticket accordingly.
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Your theme is good but not best. You’d add more features, optimize it for conversion and performance.
Hi,
If you can contact our support team, they will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
hello When I change the language to Arabic “RTL”, Best for your categories and Product Carousel (K) disappear. how can I solve it!
Hi,
I have just confirmed from the support department and they said that they already replied to your support ticket #3375128, so please check your support ticket reply and reply to your support ticket accordingly.
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Hello, How come it isnt possible to edit the header? I mean there are saying like this: SUMMER SALE FOR ALL SWIM SUITS AND FREE EXPRESS INTERNATIONAL DELIVERY – OFF 50%! SHOP NOW,,,,, biut there is no sale on my website, and many other things that are not good in the header. What to do now?
Hi,
You can edit the header from Dashboard > Appearance > Customize > Header Settings.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
Hello, I just bought the theme I need the installation support
THANKS
Hi,
If you can contact our support team, they will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
How can I know the registered domain for the theme?
Hi,
Can you contact our support team, please? They will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
Hi, where i translate the “Share this product” in the product page?
And where i choose the HOT, NEW and others tags in the sidebar category menu
Hi,
I have just confirmed from the support department and they said that they already replied to your support ticket #3362747, so please check your support ticket reply and reply to your support ticket accordingly.
Best Regards.
