101 comments found.
Hi.,
Please deactivate the LiteSpeed web server from cpanel (or) Please mail us cPanel login details (Admin username and Admin password)
Deactivate the LiteSpeed https://docs.litespeedtech.com/cp/cpanel/cpanel-plugin/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/BuddhaThemes So that, We import demo data for you.
Please send your request to us directly at this email support@wedesignthemes.com
The 2 images on the home page are not displayed side by side on the phone, they are displayed in 2 rows, the display effect is very poor!
Hi.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/BuddhaThemes So that, we can check and have a clear look form our end.
Please send your request to us directly at this email support@wedesignthemes.com
Hi, i recently purchased your theme and have a couple of questions but i tried registering to your 2 support forums and none is accepting my purchase code.
Anyway for my question, I wanted to mainly select Home 2 as my frontpage but there are some containers in the Home default page that I want to add to Home 2. Since i saw that there are separate .zip files, how do i insert a container from Home 1 to Home 2?
Hi.,
1) Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
2) Lilac comes with two different packages namely, lilac.zip & lilac-beauty.zip
lilac.zip includes the Home 1 demo and its pages, whereas lilac-beauty.zip includes the package of Home 2, 3 & 4 respectively
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/BuddhaThemes So that, We import demo data for you.
Please send your request to us directly at this email support@wedesignthemes.com
i sent an email. Anyway, my question initially was i installed the lilac-beauty.zip and imported demo contents. However, there are some containers in the home page of lilac.zip homepage that i wanted to include in my lilac-beauty.zip homepage, how can i do that?
Hi.,
Note: Lilac comes with two different packages namely, lilac.zip & lilac-beauty.zip
lilac.zip includes the Home 1 demo and its pages, whereas lilac-beauty.zip includes the package of Home 2,3 & 4 respectively so that you can use either lilac demo(Home 1) or lilac-beauty demo( Home 2,3,4) at a time on your site.
Thank you!
After installing the Home III demo, it doesn’t seem to have RTL (Right-to-Left) support enabled; it appears to be displaying in the default left-to-right layout.
Hi.,
Please make sure that if you want the RTL version of Home-3, you have installed the Home 3 – Skin Care (RTL) demo.
Please have a look: https://prnt.sc/w_hcxUpWMEkM
If you face any difficulties kindly mail us your site (WP & FTP ) login credentials via the right bottom form located @ https://themeforest.net/user/buddhathemes So that, we can check the issue and let you know.
Thank you!
Hi, I’ve shared my website login credentials with you . Could you please check and set up the “Organic Shop Home III” demo as my homepage, just like it’s shown in the demo you provided?
Hi Anoojfb.,
We have reviewed your site, and it appears that Home III has already been set as the default homepage.
But i want this type https://wdtlilacdemo.wpengine.com/rtl-demo/home-iii/ but its not like RTL-Demo,it looks like normal
Hi.,
Please note that the demo site’s content is aligned from right to left (RTL), including elements such as the logo, menus, and paragraph sections.
Please have a look: https://prnt.sc/DLJJV1MG7b5W
Thank you!
I’ve selected the “Organic Shop” theme for my homepage [https://wdtlilacdemo.wpengine.com/rtl-demo/home-iii/]. In the theme, it’s set up to be right-to-left (RTL), but on my site, it’s not displaying that way. I’d like my homepage to be in RTL format. Can you please make this change? Thanks in advance!
Hi Anoojfb.,
Kindly navigate to Tools -> Demo Content Install -> Install RTL Demo content -> https://prnt.sc/w4KgkRL0VHG6
Please be aware that installing the demo content may result in the loss of your existing data
can the slider auto rotate? Now we need to drag to change the slider
Hi.,
Thank you for contacting us and showing interest in our theme.
The theme offers support for both slider options, allowing you to choose between auto-play and manual dragging to change slides.
I’m writing to express my concern and disappointment regarding a support request I submitted over five days ago. As a user of your WordPress theme, I had encountered specific issues that prompted me to reach out to your support team for assistance. However, I have yet to receive a response, acknowledgment, or update on the status of my request.
Prompt and effective customer support is crucial, especially when it pertains to website functionality and operations. Every day without a resolution affects the user experience on my website and potentially impacts my online reputation and business.
I understand that support teams can get inundated with requests, but a simple acknowledgment or an update would go a long way in assuring customers like me that our concerns are being addressed.
I kindly request that you prioritize my complaint and provide an update as soon as possible. If there’s any additional information you need from my end to expedite the process, please let me know.
Hi.,
Sorry for the inconvenience,
Please be more specific about your issue with some screenshots and kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/buddhathemes so that we will check the issue.
Please send your request to us directly at this email support@buddhathemes.com
Thank you, we look forward to help you!!..
I already sent a message to your support 5 days ago and am still waiting for a response
Hi.,
We apologize for any inconvenience. We have not received any email with credentials from your side. Please ensure that it has been sent to the correct address or consider resending it.
You can send your queries to us directly at this email support@wedesignthemes.com.
Thank you. We look forward to helping you..
Hello, I just bought the template, I installed it and the example template does not appear, I don’t see some pages either, do you have a video on how to install it correctly?
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/BuddhaThemes So that, We import demo data for you.
Please send your request to us directly at this email support@wedesignthemes.com
Note : Lilac comes with two different packages namely, lilac.zip & lilac-beauty.zip lilac.zip includes the Home 1 demo and its pages, whereas lilac-beauty.zip includes the package of Home 2, 3 & 4 respectively
Hello, We are having problems editing this theme. After installing and importing the Demo, we were unable to edit the header, it constantly gives a 404 error on the Elementor. There is something we can do to avoid this?
HI.,
1) Kindly refer to the Elementor builder requirements below.
https://elementor.com/help/requirements/Elementor requires a minimum of 128MB of memory to function properly (if your website includes other plugins, we recommend 512MB). It might be that the memory allocated to your website is not enough to support its needs which results in a 500 error.
Theme requirements:
https://docs.wedesignthemes.com/dt_articles/requirements-for-theme/2) If you face any difficulties please mail us your site (WP & FTP ) login credentials via the right bottom form located @ https://themeforest.net/user/buddhathemes So that, we can check the issue and let you know.
Thank you!
Un burg sur mon site provenant du theme Il y a eu une erreur critique sur ce site.
En apprendre plus sur le débogage de WordPress.
Hi.,
Please mail us your site (WP & FTP ) login credentials via the right bottom form located @ https://themeforest.net/user/buddhathemes So that, we can check the issue and let you know.
Thank you!
Really want to buy this theme, have the reported bugs been sorted?
Hi.,
We are ready to help you to resolve the issues. Let us know what is the issue with our theme, so that we can resolve the problem.
Please send your request to us directly at this email support@wedesignthemes.com
Thank you, we look forward to help you!!..
Hei, having problem with lilac pro plugin, this is the error: An error of type E_ERROR was caused in line 164 of the file /home2/nzcaybni/public_html/wp-content/plugins/lilac-pro/modules/woocommerce/single/modules/custom-template/elementor/widgets/images-list/class-product-images-list.php. Error message: Uncaught Error: Call to a member function get_image_id() on bool in /home2/nzcaybni/public_html/wp-content/plugins/lilac-pro/modules/woocommerce/single/modules/custom-template/elementor/widgets/images-list/class-product-images-list.php:164 Stack trace: #0 /home2/nzcaybni/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2243): LilacElementor\Widgets\Lilac_Shop_Widget_Product_Images_List->render() #1 /home2/nzcaybni/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(609): Elementor\Controls_Stack->render_by_mode() #2 /home2/nzcaybni/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(750): Elementor\Widget_Base->render_content() #3 /home2/nzcaybni/public_html/wp-content/plugins/elementor/includes/base/element-base.php(449): Elementor\Widget_Base->print_content() #4 /home2/nzcaybni/public_html/wp-content/plugins/elementor/includes/base/element-base.php(1360): Elementor\Element_Base->print_element() #5 /home2/nzcaybni/public_html/wp-content/plugins/elementor/includes/base/element-base.php(449): Elementor\Element_Base->print_content() #6 /home2/nzcaybni/public_html/wp-content/plugins/elementor/includes/base/element-base.php(1360): Elementor\Element_Base->print_element() #7 /home2/nzcaybni/public_html/wp-content/plugins/elementor/includes/base/element-base.php(449): Elementor\Element_Base->print_content() #8 /home2/nzcaybni/public_html/wp-content/plugins/elementor/core/base/document.php(1711): Elementor\Element_Base->print_element() #9 /home2/nzcaybni/public_html/wp-content/plugins/elementor/core/base/document.php(1106): Elementor\Core\Base\Document->print_elements(Array) #10 /home2/nzcaybni/public_html/wp-content/plugins/elementor/includes/frontend.php(1179): Elementor\Core\Base\Document->print_elements_with_wrapper(Array) #11 /home2/nzcaybni/public_html/wp-content/plugins/elementor/includes/frontend.php(1074): Elementor\Frontend->get_builder_content(2264) #12 /home2/nzcaybni/public_html/wp-includes/class-wp-hook.php(310): Elementor\Frontend->apply_builder_in_content(‘
I need help fast, because we need to finish website by tomorrow. If I turn off Lilac Pro plugin then entire website becomes useless
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/buddhathemes So that, we can check and have a clear look form our end.
We would be happy to help out here support@wedesignthemes.com.
Then we’ll help you to get rid of it ASAP !!
Hi if I’m add the compare option can we add that in the home page product section like whish list and quick view animation?
Hello.,
Thank you for contacting us and showing interest in our theme.
Are you inquiring about the information provided in the section https://prnt.sc/w-Eea5VVVz8T? Please provide more details about your issue or requirement to help us better understand. Feel free to send screenshots or video references to our support team, and we will be happy to assist you.
Hello!
Certainly, you have the option to include a compare button with hover style in the product section of homepage.
If you decide to purchase our theme, please know that we are available to assist you with any challenges you may encounter during the setup or configuration process. Don’t hesitate to reach out to us for assistance. We’re here to help!
i cannot import theme lilac-beauty , can i help you ?
Hi.,
Lilac comes with two different packages namely, lilac.zip & lilac-beauty.zip
lilac.zip includes the Home 1 demo and its pages, whereas lilac-beauty.zip includes the package of Home 2, 3 & 4 respectively
You can import the demo content via the unyson plugin. Kindly refer to our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
If still facing any issues please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
i sent you message, please check as soon as possible
Hi.,
We have installed the theme and imported the dummy data. Please have a look.
Thank you, we look forward to helping you!
Note: Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.
Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end 
I can’t found setting for lilacbeauty, can you help me
Telegram of me : @vietpnvn
Hello,
Please refer to the knowledge base link below to learn about the detailed options for themes and plugins.
https://docs.wedesignthemes.com/lilac/Thank you!
I’ve looked in the docs but can’t find any place to edit things like on the picture
https://pasteboard.co/A6ZmJtrDuYo4.png https://pasteboard.co/m85mUEaDJuzk.pngPlease check it, thanks
Hi Tranvinknb.,
Please navigate to Headers -> Select Header -> Edit with Elementor
Hi.,
Please refer to the below short video to change the loader animation.
https://recordit.co/YLCQCMcQ6GWe hope that you are satisfied with our support. If you have a moment, we kindly ask that you consider rating our service. Your feedback is valuable to us. Please refer to the video at https://recordit.co/YqdTBuEJRm for instructions on how to rate us.
Thank you!
thanks for your support
Hi., We are glad you love our theme and that it suits your needs! Thank you very much for taking the time to review our theme and share this inspiring feedback with us!
Hello themessupport, my site does not display on iphone devices with this theme. How to correct this problem
Hi.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/buddhathemes So that, We import demo data for you.
Please send your request to us directly at this email support@wedesignthemes.com
Good
Hi Cocoabeauty221.,
Thanks for contacting us!!
Please navigate to Appearance -> Customize -> Site General -> Loader -> Select Loader as Custom Loader from dropdown -> Upload Loader Image
Refer: https://prnt.sc/HO7R0yDLnny6
Hello Support
Today I purchased your Theme, And I tried to install demo through “Unyson Extensions” as per your documents guidelines.
But it completely broke my site. And I had to reinstall the whole website.
Then I tried to search your knowledgebase for this theme…. but it says nothing found: https://paste.pics/OT449
And there is no way to contact or raise the Ticket.:
Then how to get in touch with you people? Already wasted long hours on it.
Pl. guide thanks.
Hi.,
Thank you for contacting us.
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/buddhathemes So that, We import demo data for you.
Please send your request to us directly at this email support@wedesignthemes.com
Ok, I have sent the details to your email. directly.
Hi.,
Sorry for the inconvenience we did not get any email from your side please ensure that and let us know.
Send your request to us directly at this email support@wedesignthemes.com
Thank you!
Sent 3 Times from Envato as well from email, thanks
Hi.,
Please send your CPanel details
cPanel login details (Admin username and Admin password)
Sent the CPanel details too
(Pl. let me know why all the logins required…...where as installation should be smooth for buyer’s end) well never faced this situation before. Thanks
Hi.,
We have installed the theme and imported the dummy data. Please have a look.
Thank you, we look forward to helping you!
Note: Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.
Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end
Hi
Thank you for the installation (Images looks horrible though): https://paste.pics/OTK41
(You could have gone with extended licenses for the images, as many of my themes had them, well send the links for purchase)
Hi.,
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Image Purchase link : https://docs.wedesignthemes.com/image-link/lilac.txt
But we do provide gray images as placeholders for any image that is on our demo, so users can simply change them out for their own. Most of our demo images came from https://stock.adobe.com/
All image changes : https://www.wpbeginner.com/plugins/how-to-bulk-upload-wordpress-media-files-using-ftp/
Open Source Images :
https://unsplash.com/s/photos/Beauty-%26-Cosmetic https://unsplash.com/s/photos/beauty https://unsplash.com/s/photos/cosmetic https://unsplash.com/s/photos/beauty-salon https://unsplash.com/s/photos/beauty-products https://unsplash.com/s/photos/fashionNote: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end
Hi
I just checked your Demo sites.
I find these with very serious flaws at Gtmetrix & Google page speed:
Gtmetrix.com: https://paste.pics/OTJVI
- Grade – Bad score “F” (This should be “A”)
- Performance is 30% (This should be 90-100%)
Google page speed: https://paste.pics/OTJXI
- Mobile is 16% (Very Bad score…this should be 90-100%)
- Desktop just Failed
This is a disastrous for Google as it will definitely penalize any website which uses this Theme.
I think your developers neglected this major testing and focused on design. (No point how it looks if it kills your website no point)
Are you planning to work on these issues? And the timeframe?
As I am seriously thinking now, burden of purchasing the images and getting a developer to fix the flaws. please let me know , Thanks
HI.,
Thank you for bringing the slow website issue to our attention. Slow website performance can be influenced by various factors, and we are committed to helping you resolve this matter.
Here are some steps we recommend taking to improve the speed of your website:
1) Optimize Images
2) Use a Cache Plugin
3)Evaluate Hosting Provider
4) Minimize External Scripts
5) Regularly Update Software
6) Optimize Database
7) Content Delivery Network (CDN)
Note: We kindly request you to review the server requirements outlined in the following knowledge base link: [ http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/ ]. This will help ensure that your server environment meets the necessary criteria for optimal theme performance.
Thank you!
Ok thanks,
I have sent you Ticket/email regarding the other missing home pages.
Urgent!
Can you let me know what developers did in the control panel as it is breaking my other websites due to intake of high resources by Lilac website.
That is the reason I never wanted to give my control panels.
Can you let me know how to reverse it back?
Hi.,
We have checked your ticket and replied back kindly check and let us know.
Thank you!
Hi,
https://paste.pics/OTPLA
(Ticket is empty…it says “No topics were found here!)
I have sent again all the Queries in the Ticker. (it says this topic is pending moderation.)
Please send your request to us directly at this email support@wedesignthemes.com
Hello Team,
(1) Lilac Beauty – Crashed: https://paste.pics/OUECB
I Activated the “Lilac Beauty” and tried to Edit the home page but it crashed the website.
(I recorded 2 different website doing the same home page Edit’s on the same server.)
- My other website “Home page” Edit’s working perfectly ok.
- But Lilac “Home page” Edit’s crashing all the time….this is happening because of the plugin “Unyson Importer”.
Check the video below:
(2) Support system :
Your Ticket system is broken: (It shows error )
I have sent the Email, Thanks
Hi.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/buddhathemes So that, We import demo data for you.
Please send your request to us directly at this email support@wedesignthemes.com
11 hours back, I have already sent all the details & credentials in emails, Themeforest and Ticket system.
Well Again I have sent it now. Thanks
It’s 5 Days – Installation trouble shooting still going on….and if its a live situation what a mess it could have been.
Your developer’s are happy working inside their Cabins…..your Theme should perform throughout the world situations.
You need to work seriously on these BAD Performance below:
Gtmetrix.com: https://paste.pics/OTJVI
- Grade – Bad score “F” (This should be “A”)
- Performance is 30% (This should be 90-100%)
Google page speed: https://paste.pics/OTJXI
- Mobile is DEAD 16% (Very Bad score…this should be 90-100%)
- Desktop just Failed
Frankly does your website ever worked or performing online? Can you show me a sample working model or should I go for another theme. Pl. let me know. thanks
Seriously Would like to know, Are you going to work on BAD performance score.
- And the Time frame for the updated version ?.
- IF not …..I would like to go for refund. Pl. Let me know, Thanks
Hi There.,
I’m glad to inform you that your query has been resolved successfully. The required plugins have been installed as needed, and the necessary adjustments have been made to address the reported issues.
However, I’d like to bring to your attention that multiple installations of the same plugins on your site can cause critical errors and conflicts. It’s essential to avoid duplicate installations to maintain the stability and optimal performance of your website.
To ensure a smooth and error-free experience, please refrain from installing the same plugins multiple times. If you encounter any difficulties or have further questions regarding plugin installations or any other aspect of your website, please don’t hesitate to reach out to us. We’re here to assist and guide you.
Thank you for your cooperation and understanding.
Thanks!!
This is such a shame.
Did you check the website? Before replying here,: https://paste.pics/OUK1W
Its not resolved and its totally broken with pages disoriented links and images.
You have not FIXED IT YET.
I think this is incompetency issues here
Thanks
I spoke to the Godaddy people…. they have checked and said there is no issues with the server.
Its the Theme issues.
Gtmetrix.com: https://paste.pics/OTJVI
Google page speed: https://paste.pics/OTJXI
So my point here, are you going to FIX this? or if Not
Kindy Refund, Thanks
Hi Arulnathan.,
We apologize for any inconvenience you experienced. Thank you for your response to our email.
We have reviewed your message, and we will promptly address the issues you’ve raised. Our team will thoroughly investigate the matter and provide a suitable solution.
If you have any further questions or concerns, please feel free to communicate with us. We are committed to resolving the matter to your satisfaction.
Thank you for your understanding, and we look forward to assisting you further.
seems a beautiful website, but there is some bugs. For example, when you add a product to the cart, the top menu still show 0 products added.
Hi.,
Thank you for contacting us and showing interest in our theme.
We have resolved your query Please have a look: https://prnt.sc/u23sccmgUueY
You can go ahead and purchase our theme. If you’re facing any kind of difficulties in setting up or configuring the theme, please get back to us. We are happy to help you.
does the theme support RTL?
Hi.,
Thank you for contacting us.
Yes., Our theme fully supports RTL Languages . And also our theme is loaded with WPML compatibility.
Great Work,Congratulations GLWS
Hi TmdStudio.,
Thank you for your wishes and appreciation.
Regards., BuddhaThemes Support.
Congratulations! Nice Work, GLWS
Hi Gambolthemes.,
Thank you for your wishes and appreciation.
Regards., BuddhaThemes Support.
