305 comments found.
Hi, how can set the order of the rooms in the list rooms in front page??
Many Thanks
Hello,
Thank you for reaching out!
The widget displays the last created rooms. By default, WordPress sorts posts in reverse chronological order (from newest to oldest), or rather by the date they were published. So, the last created room appears first at the beginning of the page.
Now you can change the order of your product by changing a post’s publish date. It will also change where it appears in the list.
You can read more about reordering posts from the link below:
https://www.wpbeginner.com/plugins/reorder-wordpress-posts-using-drag-drop/
Kind regards
Hello, I have an issue, which occurs on your online demo, too. ( https://hotello.stylemixthemes.com/frankfurt/room-suits/ by using Chrome.) If I want to go back to the room grid page, it does not appear. I can only see the loader blinking. I’ve checked the other comments. Two persons wrote to you about the same issue two years ago. This is a problem which appear in your demo, after all. So, I expect and hope it would be fixed with next update. Thank you in advance! (I have purchased two license of your nice theme. And would highly appreciate this issue to be solved soon.)
Hello,
Thank you for reaching out!
We tested the case in our live demo and the Rooms grid is loading for us:
https://www.awesomescreenshot.com/video/24551002?key=788f157b1b81f5db4829afe1a2c88962
If you could explain the problem you faced more in detail we will create a task for the development team.
Kind regards
Does it support razorpay and phonepe payment gateway we dont want to use paypal or stripe
Hello,
Thank you for reaching out!
The payment methods are managed by the WPHotelier plugin. For adding additional gateways, please reach out to the plugin support:
https://wordpress.org/support/plugin/wp-hotelier/
Kind regards
on booing page the option to select adults and children is not coming
Hello,
Thank you for reaching out!
By default option to select adults and children on the Checkout page is not available. The room information is displayed on the Rooms archive page:
https://hotello.stylemixthemes.com/esperanza/rooms-list/
Can you please provide more details with screenshots for further assistance?
Kind regards
How do I sort this on the listing page – We are sorry, there are no rooms available on your requested dates. Please try again with some different dates.
Hello,
Thank you for reaching out!
The Reservation page is managed by WP Hotelier plugin and you can check plugin documentation to manage settings:
Kind regards
Can I use our theme builder (eg. WP BAKERY or Elementor?) with this theme?
Hello,
Thank you for reaching out!
The theme is integrated with WPBakery page builder and includes custom modules for this.
The Elementor page builder is not integrated to the theme yet.
Kind regards
Hi, I have implemented the theme but I am having an issue with the booking calendar. When you click it does not pop up so someone to choose the booking dates. What should I do?
Hello,
Thank you for reaching out!
If the Booking calendar is not loading, please temporarily disable third-party plugins on your site and ensure that server settings match the theme requirements.
https://docs.stylemixthemes.com/hotello-theme-documentation/getting-started/system-recommendations
Kind regards
Still not working
To troubleshoot the case we need more details including screenshots from server settings.
Kind regards
Thank you for providing the video. While watching the video we detected you are using older version of the PHP. Please set PHP version 7.4 on your server side.
Also, we visited your site and date picker is loading for us:http://joxi.ru/RmzyR7ZcVov4Qr
Kind regards
How can I put the new Twitter logo on the social items?
Hello,
Thank you for reaching out!
To replace the Twitter icon do following:
Install the following plugin:
https://wordpress.org/plugins/font-awesome/
Add the following CSS in Dashboard > Appearance > Customize > Additional CSS section:
body .fa-twitter:before { content: ”\e61b”; }
It will replace the Twitter icon sitewide.
Kind regards
Thanks, it worked.
Hi, do you know why the WP Hotelier rooms carousel no longer loads the page… It no longer shows me the rooms… it makes an attempt to load but then nothing.
Hello,
Thank you for reaching out!
Initially can you please downgrade the PHP version to 7.4, since the theme is not fully compatible with PHP 8.1?
If the problem persists, it is required troubleshooting case by disabling third-party plugins.
Kind regards
Hi I want to show sidebar in right side how to do that Its coming in left side
Hello,
Thank you for reaching out!
In LMS settings > Profiles > Side Profile Menu you can change default position to the right: http://joxi.ru/xAeop4MIVdPDKm
Kind regards
Sorry to say but I can Not find LMS option in Hotel WP Theme
waiting for solutions
Hello,
I apologize for any misunderstandings that may have arisen.
From theme options you can change position of the sidebar in blog posts (http://joxi.ru/5md9lDqTJ9nka2) and Services post types (http://joxi.ru/82QXRwKC4Xbjjm).
For Rooms archive you should edit structure by changing position of rows (http://joxi.ru/8Anl4KqTK6xjXm).
Kinds regards
Can we add multiple hotels with multiple rooms
Hello,
Thank you for reaching out!
The Theme and WP Hotelier plugin are designed for a single hotel with multiple rooms.
Kind regards
Hi, pre-sale question.
Is it possible to have discounted pricing depending on the number of days booked? For example it’s cheaper each night when you book 7 nights instead of just 1, is that available? If yes can this be combined with seasonal prices too?
Thanks in advance!
Hi,
Those kinds of features aren’t available in the theme. Let us know if you have additional questions.
Cheers
Hello, I need few clarification for presale. Does the theme has;
1. The ability to be integrated or sync to Booking.com, Airbnb and other channel managers?
2. The ability to provide regular updates on nearby activities and key locations around?
3. The ability to have multi location properties listing?
Thank you
Hello,
Unfortunately, there are no such kind of features in the theme by default.
All the theme available options you can get from its documentation > https://docs.stylemixthemes.com/hotello-theme-documentation/
Let us know if you will have additional pre-sale questions, we will be really glad to assist you
Best regards
I’m having problems with the import demo data. I’ve created a ticket and did the suggested steps but I’m still having the same issues. When I try to create a new ticket it ask for my purchase code, and when I enter it I recieved this message: “This purchase code has already been used.”. The only time I used it was when I created my first ticket.
Hello,
Try to Logout from the support site and log in with the help of the Login with Envato button, so the account will be synchronized with your Envato account
Regards
Thanks!
Hi there. I have the latest update, however, I’m not able to update the header in theme options. The last time, I had to downgrade my PHP to 7.4 in order for it to work. My hosting no longer supports 7.4 and now I cannot update the theme options.
Hello,
The latest recommended version for the theme is PHP 7.4 at the moment
Regards
Hello, is this theme and the booking system fully wpml compatible? Is also possible to use other languages in the admin-backend? Thanks.
Hi,
The Hotello Theme doesn’t support multi-language. Therefore, there is no compatibility with the WPML plugin at the moment.
regards
Hello, i have a pre sale question. About the Sync with Booking, Airbnb… How it works? Have in mind that i’m new in the market, actually i’m a investidor in B&B and Hostels Market.
Hi,
Unfortunately, the theme doesn’t contain these kinds of integrations. Let us know if you have additional questions.
Cheers
I want the theme to support the creation of an infinite number of owners of hotels and their hotel units. I also want each hotel owner to have his own account through which he can know his balance and request transfer. I also want there to be the possibility of commission marketing for marketers, as well as it is necessary that there be the ability to book flights This is my email,
I want a theme that can register more than one hotel owner,
please contact me onfastgroup@gmail.com
Hello,
All the theme features come from the Easy WP Hotelier plugin in the theme by default. You can observe the theme default behavior and elements from our demo live sites -> https://hotello.stylemixthemes.com/esperanza/ Here is the theme documentation as well -> https://support.stylemixthemes.com/manuals/hotello/
Regards
Real-time Weather – this is what it says on theme description, but it does not work at all. No matter the city or city code, it says Error
Hello,
Thank you for the feedback, yes you are correct the element seems not working due to an outdated API. I will inform our developer’s team, and hope it will be fixed in the future
regards
Any updates on this ? This theme promotes that it has weather widget but its a false claim ?
my support ticket has been 4 days and still not answered [#Z46420]
Hello,
Thank you for your reminder. I should inform you that, our ticket system works 24/7 and which means that you can create tickets at any time. All the created tickets will be checked and replied to you according to the ticket created special ID queue and assigned individually to our support managers. However, there will be delays as tickets will be in the checking stages on business days. The delay will be different due to the weekends and holidays in general. The maximum delay will vary depending on the factors that we have pointed out. Note that the delay could be variable as we are located in different time zones, so take it into consideration as well.
Regards
Hello, I’m sorry, I’m stressed because my job is urgent, I have no doubt that you will solve it.
