9 comments found.
They are no longer replying. Please I need my money refunded, I have sent mails but no feedback. The theme does not meet my expectation.
Please contact to our management team : hello@egenslab.com
I just wasted my money on the theme. Even the demo of the theme is not working. It is showing zero when check-in > check-out and calculating something else for the reverse. Please fix the theme as it’s not usable. This is just a front-end template. Nothing works about this theme.
Hi Empilgiwa, Apologies for the inconvenience. Please open a ticket, and our support team will assist you. https://www.account.egenslab.com/support/
Thank You
Hi! This is a pre sale question. I will be able to admin if the room is available in the selected date before the customer to book it?
Hi, Yes customers can book the selected date
Thank you
Ok. Thank you! And can I manage if the room is already booked in this date and show unavailable dates in the calendar preventing the customer to book a room already taken?
you can set unavailable room date .
This process is automatically made when a customer complete a booking or do I need to set it manually? Do you have some demo or screenshot of the backend or something like that? Thank you!
Need to set manually Thank you
Ok! Thans a lot!
I’m sorry… Can you provide a demo of the Wordpress admin pannel so I can see how the booking system works?
Ok sure . please contact here hello@egenslab.com
This is a pre sale question. I can see lots of demo for home page. After purchase this theme, Will I be able to use any type of demo home page? My second question is the error code which are coming below the footer. It appears on every page. Will this also having the same error codes after using the theme?
Hi, Yes you can use any demo homepage.
Thank you
And what about the error codes come below the footer section on every page? Kindly also check it and suggest me what is this?
Hi, Its WordPress Latest Version issue. We have updated our website WordPress version then automatic fix this issue. you can check now.
Thank You
One problem with the theme I got, whenever I am trying to open the theme in my mobile, Its not opening. Just circle is continuing. Kindly check it and revert please.
Its working fine in our side.
Thank you
hello, appreciate a fast response. 1. In the room detail page, on top there is one image. can we make it a slider? 2. all home pages does not have main slider. only just one image with booking form. dont you have a main slider? 3. in the booking form there is only number of adults selection. dont we have option to choose number of kids and number of infants?
Hi , Thank you for contacting us. can you please open a ticket https://egenslab.desky.support/ our support team can help you.
this is a pre sale question. so i cannot submit a ticket as there is no purchase code.
Hi, In room details page you will find different images of the room with slider that’s why we don’t use different image in breadcrumb , Yes, In all home pages there is one images and we going add different images in update version, Booking form will also update as we are working in update of this version. Thank you very much for your concern
Hello. I want to buy your theme hotelina. Please answer a few questions.
1. Can I adapt it to book one guest house?
2. Is payment via Paypal integrated?
3. Are there seasonal prices?
4. Will it be possible to disable the “my account” system or build a monthly paid subscription into it using a third-party plugin?
5. Can I start setup on local hosting and then transfer the customized site to another hosting?
Thanks a lot.
Hi kuznetsovstanis, Thank you for contacting us.
1. Yes, you can.
2. Yes, WooCommerce have PayPal Payments extension also others payments.
3. No, but can develop it.
4. Yes, you can use third party plugin for this feature.
5. Yes, You can setup local hosting then transfer live server.
Thanks)
hi, I would like to ask if your theme allows the integration of Stripe as a payment method, and allows the customer to choose whether to choose between the two payment methods: full amount payment by card and payment in the structure with a guarantee card. Thank you
Yes. You can integrate any kind of payment method. Thank you
Ok Thank You. during the choice of the rooms, can the customer choose to pay in the structure, leaving a credit card as guarantee? through pre-authorisation?
Yes. You can also integrate pre authorized payment woocommerce plugins.
OK, thanks a lot. very kind
hi, could you tell me if Nexi Xpay can be integrated as a payment method? Is there the possibility of entering a choice of rate with payment in the structure or non-refundable online payment for the same room?
Thank You
Thank you
Congratulations! Nice Work, GLWS 
Thank You
