if possible, please remove this comment.

Hi,

Please create ticket here https://www.radiustheme.com/ticket-support/

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Hello,

Translation and others related add on compatibility testing running when all done we will release this feature.

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We are working on updates.

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Hello,

Please update theme version 2.2.14 also Classified Listing free version both released today.

Hope it will fix.

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Hello,

Please enable this settings https://prnt.sc/v_7D4-OHlRNA

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Great thanks

To create ticket no need login. Just fill the form then submit.

Ok. Done

Hello,

Your support time expired please renew support time then create ticket with access we will check and import demo data for you if need https://www.radiustheme.com/ticket-support/

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Hi,

Please check the page setup make sure if not set create new page with shortcode and set it up https://www.radiustheme.com/docs/main-settings/advanced-settings/#default-page

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Hi,

Yes we have settings if you enable then all ads will be auto publish after posting.

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Can I please get a response to this ticket ID# 64789

Hi,

Already re-set the license key.

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Hello,

I just reset the url.

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Hello,

Please create ticket with access https://www.radiustheme.com/ticket-support/

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Hello,

Have you purchased theme? I don’t see purchased note in your profile?

Hello,

Please create ticket with purchase code https://www.radiustheme.com/ticket-support/

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After my message I have sent a ticket using my client`s themeforest account Thanks, Francisco

Hello,

Don’t have default option need code customization to do this.

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Hi,

Classified Listing Pro, Store & Membership addon and Review Schema plugins are bundled plugins with the theme. These plugins will work without activation.

See detail https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

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Hello,

Please submit the app build form again https://www.radiustheme.com/ticket-support/

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Hi I have sent the request. In terms of credential, I have sent you expo credential.

I have also given you access to the playstore and AppStore developer account. Please check your e-mail.

I think I have sent you updated google api before.

Like I said, I will pay $200

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Hello,

I replied please check in ticket.

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Hello,

I see you have total 34 tickets so which ticket was set by per members he replied that.

In 64661 no ticket I see reply is ok.

You want 1 layout style in another layout to achieve this need custom work.

We have total 9 layout styles and all files control.

Layout 6 almost similar layout 1 you can use that.

Thanks

This is a very dissapointing response.

1) Your first sentance does not make sense.

2) Similarly, many of the responses are sent back with poor grammar, which require follow up. I.e. comments that don’t make sense, and/or that can be easily misinterpreted. I do not understand why this continues with easy access to tools like Google translate and chat gpt.

3) Those responses obviously require following up, and sometimes completely new tickets, due to the way your support system is implemented.

For example, your support system does not allow Themeforest customers to log into it to track their issues, and when replying to support emails, there is not acknowledgement of that response or whether the ticket remains opened or closed.

We don’t have access to any conversation trails from one message to the next as the support responses don’t include the communication chain, so everything becomes out of context very quickly, and that sometimes requires a new ticket to be lodged.

Perhaps if you enabled Themeforest customers to ‘log in’ you your support system, instead of relying upon disjointed emails that could work better for everyone, and it’s the way support works with more themes on themeforest.

There is also no reference to who provided the response from the support team, which again creates confusion, and we’ve often received a dismissive response saying the theme doesn’t support a certain function, only to have another support team member provided different information, and we find that it does.

As mentioned previously, many of these issues seem to come from one particular support team member, who doesn’t seem to be as well verse as others, who provide great support and customer service.

4) You mentioned 34 tickets, that’s misleading as they don’t all relate to the same issue, and have no relevance. But, as explained above, many needed to be repeated as incorrect information or was originally given in some of them, or could not be understood do to the poor grammer that was used,.

5) Some support team members don’t seem to understand the theme very well. For example, you say above there are 9 layout styles, where in fact there are 6, not 9 as you suggest.

6) Out of those 6, only one style properly alignes at all times – that is style 6, this has been explained previously incluiding with screenshot showing the issues after one support member reapeatedly presents that as the solution.

Style 1 didn’t support that until the team member provided CSS code, and while that worked perfect for the feature listings it did not seem to be working for those in the classifieds grid further down the page.

7) A more clever support member I indentified the issue and properly understood and acknowledged the situation, and introduced a new style.

They also provided the css code for it, we were simply asking “how to apply that to the grid listings”

In conclusion, we don’t need to be told the theme doesn’t have the function, or that another something we’ve already tried might work for us; especially when we have already been shown that it does!

We simply needed guidance on how to implement that same ‘fix’, and that woudl be come from the same support team member who has already helped us with it for the other section.

I hope this detail is viewed as constructive feedback.

I would like to provide comprehensive feedback regarding the support experience I’ve encountered. While I appreciate the assistance from your team, there are several aspects that require attention for a more satisfactory interaction.

1) Communication Clarity: The first sentence of the above response is confusing and doesn’t convey the intended message clearly, and this is an example of why follow up communication has been required and could be easily i,proved upon to save everyone time.

2) Grammar and Interpretation: Numerous responses suffer from poor grammar, leading to comments that are difficult to understand or are easily misinterpreted. Considering the accessibility of tools like Google Translate and ChatGPT, it’s perplexing that these issues persist.

3) Support System Implementation: Your current support system lacks certain functionalities that hinder the resolution process. For instance, customers on Themeforest are unable to log in and track their support issues. Additionally, there is no acknowledgment of responses when replying to support emails, leaving customers uncertain about the status of their tickets. This can result in the need for additional follow-ups and even new tickets.

To mitigate these challenges, I recommend implementing a customer login feature for the support system. This aligns with industry practices and would facilitate smoother communication, eliminating the need for disjointed email exchanges.

4) Context and Communication Chain: The absence of conversation trails in support responses leads to context loss and confusion. This deficiency often necessitates opening new tickets. Enabling customers to access communication history between messages would greatly enhance the support experience.

5) Clear Attribution: Lack of reference to the support team member who provided a response adds to the confusion. Dismissive responses followed by contradictory information from different team members reflect poorly on both the theme and the support team. Clear attribution would help eliminate this issue.

6) Accurate Information: Clarification is required about the number of related tickets. While you mentioned 34 tickets, they cover different issues and are not all relevant to the same matter. Several were resubmitted due to misinformation, miscommunication, or poor grammar in earlier responses.

7) Theme Knowledge: Some support team members appear to lack a comprehensive understanding of the theme. For instance, the statement of 9 layout styles is inaccurate; there are only 6.

Style Alignment: Out of the 6 styles, only style 6 consistently aligns as intended. Other styles have required additional CSS code to function properly, which could have been addressed more effectively.

In conclusion, the intention here is to provide constructive feedback that can lead to improvements in the support system, and to prevent the above from repeating.

The support experience could be greatly enhanced by addressing the aforementioned points. Your support team’s assistance is highly valued, and a few adjustments could go a long way in optimizing the overall customer experience

Style 1 didn’t support that until the team member provided CSS code, and while that worked perfect for the feature listings on the homepage, it did not seem to be working for those in the classifieds grid further down the page.

A clever and helpful support member who properly understood and acknowledged the situation, then introduced a new style for us, as it was something unusual which the theme lacked – instead of simply saying used style 1.

They also provided the css code for it, and we were simply asking “how to apply that to the grid listings”. The other support worker creating the issues seem to have missed this clear point.

We don’t need to be told the theme doesn’t have the function, or that another style that we’ve already tried might work for us; especially when we have already articulated that it wouldn’t.

We simply needed guidance on how to implement that same ‘fix’ that we had been shown into the other area, and that would have best come from the same support team member who had already helped us with it for the other section.

I hope this is properly reviewedm and viewed as constructive feedback.

Hello,

Thanks for purchasing our theme.

We have functionality like this you can give some category free and some category ads can set membership.

Thanks

That is correct. But how can someone create an account with their business details to to create a store page for free. After that if they need to list products or services, then it can ask membership.

Hello,

Need code customization to do this feature.

Thanks

Hello,

Please create ticket.

Thanks