Hi,

Try adding the following to Appearance > Customize > Additional CSS

.btMenuHorizontal .menuPort > nav > ul > li.on > ul > li.on > ul > li.on > ul {
  opacity: 1;
  pointer-events: auto;
  z-index: 3;
}

It should do the job.

Kind regards,

BoldThemes team

Hi,

Have checked if your server settings are in line with the requirements: https://documentation.bold-themes.com/nifty/getting-started/

The best option is to inspect your server php error logs – it should list the exact cause of the fatal error on the server side during the import.

Kind regards,

BoldThemes team

I literally just purchased it, and can’t use it. I would like this issue resolved or a refund.

AND YOUR BOLD TIMELINE BANNER WON’T GO AWAY!!! Clicking “Snooze for 14 Days” does nothing. AGAIN, I just purchased this theme yesterday, and have yet to actually use it.

We apologize for any inconvenience you may have experienced. We are pleased to inform you that your refund request has been approved.

Hi,

Please note that Nifty does not work with Elementor, in general you need to use Bold Page Builder which comes with the theme.

Maybe in some special case, the Elementor page content will indeed work, but this is more exception than the rule.

You can send us the image or even better url of the page to take a closer look, but you should really contact elementor’s support to see what might be wrong.

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us.

Yes, you have full control over the width of the template and individual sections. You can set all of them to wide and stretch the content over full width of the screen.

Kind regards,

BoldThemes team

Also, most important question is about moving all content to your theme. What way will be the best to do it? Currently, I’m using Bridge theme with WP bakery page builder. I have about 30 pages + 100 in blog posts in total in 3 languages.?

Hi,

Thanks for contacting us.

Unfortunately, there are no easy answers to any of your questions.

You can combine different layouts form our two demos – you need to choose one basic version and then customize the general settings on all pages with another look and feel. This is supported by Bold Builder.

The only thing is that you will have to import the secondary version into a separate WP instance and use BB clipboard functions to transfer desired designs into the main one and manually replicate the needed page settings for these copied pages.

Related to page speed optimization, with proper image and content optimization and caching plugin you can manage to keep the speed score around 60. For 90, you generally need to go for a theme which is clean and built for speed. We had to create a number of compromises to achieve the level of flexibility and the design Nifty offers.

In terms of content transfer – blog pages will probably fit without any issues into the Nifty design out of the box.

On the other hand static pages need to be recreated manually, there is no way to achieve automatic transfer of content from different WP Bakery elements to Bold Page Builder elements.

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase. We are sorry to hear that you have a problem with the demo import.

Usually the issue is related to the server settings – make sure they are in line with the requirements listed in the theme documentation: https://documentation.bold-themes.com/nifty/getting-started/

If they are and the issue persists, please leave a ticket at our support site – https://boldthemes.ticksy.com/ with the site url and wp-admin credentials and our support team will take a closer look at the issue.

Kind regards,

BoldThemes team

Please check back later, we believe it will be online soon again. If not, you can also write us here or send us an email to info@bold-themes.com

I submitted a ticket 8 hours ago – and have not received a response, and my site is still broken.

Someone will get back to you as soon as possible.

Hi,

Ad Astra has been temporarily removed from the market by us due to the naming issue – supposedly it creates market confusion with so called Astra theme

We are in the process of renaming the theme – it also includes some work on the prefixes and some other details in the theme code.

Anyhow, it should be back on the market by the end of the next week – the same design, functionality and features, just the different name.

Your existing license, purchase code and support period as well as access to the theme updates will be functioning normally as with Ad Astra.

As soon as the newly named Ad Astra is back we will let you know.

Kind regards,

BoldThemes team

Hi,

Just to let you know that AdAstra is back on the market under the name of Ajani – https://themeforest.net/item/ad-astra-business-consulting-wordpress-theme/33214034

You should be able to request a refund here: https://themeforest.net/refund_requests/new

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us.

Please note that nifty does not feature services custom post type, so the service items you can see on our demo are static page elements which should link to static pages.

To avoid pointless number of static pages in our demo, we have linked them all to one page as an illustration of the functionality. So this is not a bug, we have simply linked our demo that way.

Kind regards,

BoldThemes team

......

Hi, please submit a ticket here, our support team will be able to help you with that: https://boldthemes.ticksy.com/

thanks

Hi,

This problem is clearly somewhere in the inner functioning of the logging in process behind direkt link from your Plesk panel to your wp-admin.

We can not know why the functions.php from the theme is not being processed properly if you are logged into wp-admin automatically by Plesk.

We can only confirm that the bt_bb_get_svg_icons_param_array() function is defined in functions.php and that this is the standard way of solving these things. Furthermore the issue is not present when you are using the standard WordPress functionality for logging into wp-admin.

We can only suggest that you contact your hosting provider and ask them what can be the cause of this. If they have some suggestion on how to overcome th issue we will be glad to assess their proposal.

Kind regards,

BoldThemes team

Hi,

You do not have to purchase the theme each time you need to update it, the latest version is always available in the Downloads section of your ThemeForest’s account.

Please refer to the following article on how to update the theme – https://boldthemes.ticksy.com/article/7123/

You can track the theme releases on this link: https://documentation.bold-themes.com/changelog/ippsum-changelog.txt

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase.

There is no way of doing that out of the box – you would need to find the third party plugin of your choice in order to achieve this functionality. Unfortunately, we are not aware of any, but it does not mean that they do not exist.

Should you need any additional assistance in the customization process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Thanks in advance.

Kind regards,

BoldThemes team

did you do something? now it works fine

Hi,

The problem was that the Color Schemes were not defined on Settings > Bold Builder – you probably haven’t updated the theme for a while.

We have added two default color schemes on Settings > Bold Builder panel and everything seems ok.

Kind regards,

BoldThemes team

Thank you very much!

Hi,

This is quite strange as the function is on the line 456 of the theme’s functions.php file – so it is definitely defined in the theme’s main file

This means that either your theme files are somehow corrupted or modified or you are using the child theme which overrides this function in some way.

You can check if the said function exists in your theme’s functions.php file on your server.

We suggest that you download the latest version of the theme, overwrite all the files on your server (or even better delete them and upload the entire theme again) and see if the issue persists.

Kind regards,

BoldThemes team

I am using 1.2.6 version of the theme. Is it the latest version that you are referring to? Also I have already started making changes to the home page and now removing the entire thing and bringing it again will be a difficult task. Can you be more specific as what to change to fix this? To give more details, I get this error when I try to login from ionos dashboard where my wordpress is installed. If I login directly from the backend link I do not find any error. Your help in this regard is highly appreciated.

Hi,

Yes, 1.2.6 is the latest version of the theme.

You should contact your hosting provider and tell them that your WordPress instance does not load the theme’s functions.php file for some reason when you access the wp-admin from ionos dashboard.

It does when you access the wp-admin directly or when you access the website’s front end – they certainly should know why is this happening.

This is not a regular situation and it is specific to your hosting environment.

Kind regards,

BoldThemes team

Hi,

In that case, edits to the main style.css file will be overwritten with the new style.css file from the updated theme. Changes made in Additional CSS will be preserved.

You have two options – one is to implement the changes made in main style.css file using Additional CSS or to use the child theme and move these changes to child theme’s style.css. This way the changes will be preserved once the theme has been updated – https://documentation.bold-themes.com/nifty/theme-customization/ section HOW TO 02 Child Theme

The concept of the child theme has been introduced in WordPress, for that specific reason, so that the customizations are preserved after the theme updates.

Kind regards,

BoldThemes team

Hi, replaced the style.css file from a backup, updated the theme and replaced the main css file via ftp. All working now. Thank you!

Great!

Thanks for letting us know.

Kind regards,

BoldThemes team

Hi,

This seems like your theme version is not compatible with the current WordPress version.

Please update the theme to the latest version – 1.2.6 https://documentation.bold-themes.com/changelog/ippsum-changelog.txt

Please make sure to update the Nifty plugin and Bold Builder plugin as well once you update the theme.

You can update the theme using the Envato Market plugin – https://www.envato.com/lp/market-plugin/ or manually as described in the theme documentation: https://documentation.bold-themes.com/nifty/theme-customization/ , section 3.11 Update theme

Kind regards,

BoldThemes team

Hi,

Usually the issues caused by the theme do not happen from time to time – either the issue causes a persistent error or not. Furthermore, the code changes introduced in the latest update are not such that they would cause a performance issues – we have switched off two filter hooks which are not compatible with the WP 6.2 and nothing else.

Are you using a caching plugin? Does the flushing of the site cache resolves the issue? Does the hosting have any ideas – they have access to logs which could clearly indicate the possible cause of the issue?

You can try to deactivate the plugins one by one and see if the issue persists.

Kind regards,

BoldThemes team

Also, for the theme I can. download, I get this:

—

Installing theme from uploaded file: themeforest-Y1OYq2QM-nifty-business-consulting-wordpress-theme.zip Unpacking the package…

Installing the theme…

The package could not be installed. The theme is missing the style.css stylesheet.

Theme installation failed.

Nvm, it worked

Great, thanks for letting us know.

Kind regards,

BoldThemes team