Hi Friend,

Such issue can be caused by the conflict between theme and app or custom code added within theme. Can you contact our support team so they can help you test?

Hi friend,

Recently, Shopify made some changes to the code that have had an effect on various theme features. We’ve already requested a review from Shopify, and we’re working hard to find a solution. We will update you shortly.

Contact me on vilmars@ffweurope.com for more info.

Hi Friend,

We think instead of saying like this about a theme, it would be great if you can use the better words to contribute your idea.

To change the product page layout, we have instruction here: https://halosoft.gitbook.io/ella-documentation/product-page/demo-and-settings-data

I Hope you will change your product page design, Its Old design try something new

Thank you, product page on our theme is possible to customize the layout. Disable sidebar to open the width, remove thumbnail if you don’t like…

You also can add sections to create your own design. We do the basic layouts doesn’t mean you cannot create your own layout with ella. If you have your special design, you can contact our team

Dear friend,

To verify this request, can you help us to submit a ticket at this link: https://halosoft.ticksy.com/ we will check and get back to you in shortly.

My support has expired and I’m unable to create a ticket. If this is not a theme issue I might consider renewing my support license. However, if not, please help me fix it.

I have created the ticket also. ticket id #3432891

Dear friend,

To support you, could you please help us to open a ticket via our support portal here: https://halosoft.ticksy.com/ to get our assistance.

Thank you for your response. However, I’d like to emphasize that my intention was not primarily to seek technical support but to highlight a potential significant issue with the theme. I believe this isn’t just affecting me but could impact other users as well. I was hoping that your team would directly address the problem I mentioned, rather than channeling it into the usual support procedure. It would be appreciated if we could see a more specific response or improvement regarding this matter.

Dear friend,

First of all, we thank you for loving Ella. Regarding the above, can you please try to test the theme on another device with stronger configuration? Ella theme comes with multiple layouts with a lot of functions, you should check on another device with a stronger configuration to see if the problem still happens. We also thank you very much for providing information to us, we will also learn more about this case.

halothemesteam,

Firstly, I appreciate your response. However, I’d like to stress that I’ve already conducted tests on several high-performance devices, including the iPhone 13, 14, Macbook Pro M1, and M2. Unfortunately, all of these devices presented the same issue when using the Ella theme.

While I understand that the Ella theme offers multiple layouts and functionalities, I believe that the theme should run smoothly across a broad range of devices, not just on the most high-end configurations. This problem could be detrimental to the experience of many users who may be using older or less powerful devices.

I’d strongly suggest that your development team delve deeper into this and optimize the theme, ensuring that it provides the best possible experience for all users.

Thank you once again for your attention to this matter. I look forward to a resolution.

Hi Friend,

Thank you for letting us know your concerns. However, you know that we has released Ella 6 about 1 year. Before we release a theme, our tester team always test the theme on multiple devices. We also are using iPhone 14 pro max or MacBook Pro or other devices like Samsung tablet/ phones and no issue like this happens.

If you think it relates to speed performance, we also tested it with other themes or test it with an old version of ella too.

Our developer team will keep an eyes on this matter and will keep you update if we encounter this issue. Please rest assure that we always will have high priority for this best selling theme to make sure we are providing a good theme for our merchants.

Could you please contact our support team if you are encounter this issue on your website with our theme? We think if it happens on your website, it can relate to other factors not only theme, our team will help you check your website to find out this.

halothemesteam,

Thank you for your prompt response and the suggestion to contact your support team.

I’d like to emphasize a few key points:

1. The issues I’ve described aren’t unique to my website. They’re observable on your own demo/test sites, which suggests that the problem may be inherent to the Ella theme itself.

2. I understand that the Ella theme has been released for about a year. However, as technology and platforms evolve, new challenges can emerge. Updates in the Shopify platform, changes in browser technologies, or integrations of other apps users might employ alongside the theme can all introduce unforeseen complications.

Given the aforementioned points, I believe it’s not necessary for me to provide specific details of my site when the issue can be directly observed on your own platforms. Instead, it might be beneficial for your team to investigate these matters from the perspective that external factors and updates could be influencing the theme’s performance.

I’ve conducted tests across various high-end devices and environments, and the consistent findings underscore the need for an in-depth review of the theme.

I genuinely value the Ella theme and its features. However, as with any technology product, continuous optimization and adaptation to the changing digital landscape are crucial. I’m optimistic that your team will be able to pinpoint and address this concern, enhancing the experience for all users.

Hi Friend,

Yes, we will check deeply on this and will update with you about this matter. Thank you so much