12921 comments found.
Let’s repeat the question here. I have the same problem as user marc.fiebert, question #490583. This is a big problem and there is no answer. When editing the archive layout (product archive widget), it is not possible to switch the grid / list, as well as select some other settings, such as the number per row. New setup. woodmart 7.2.4/ Plugins(woocommerce, woodmart core, svg, elementor) In this case, the problem occurs depending on the browser, it is very strange. For example: 1. Chrome browser. Switching from a list to a grid. There are no changes in the editor. There are no changes to the site. 2. Go to another browser. Switching from a list to a grid. Works in the editor. Works on the site. Save the grid view 3. We pass back to chrome – nothing has changed – the view is “list”. The problem is that the person customizing your theme may not be aware that their settings don’t apply to another browser. And buyers see a completely different category layout.
Hello,
Thank you for contacting us. We are working on this topic on our forum so you can follow the conversation there.
Kind Regards
1. is the next update a major update or just a minor one ?
2 Since elementor is the main builder for woodmart and elemetor has a added a few more feature update over time since woodmart 6.0, like menus, fonts colours etc, I was wondering if better integration with elementor has been added or is everything still separate ?
3. Do you plan to add better integration,
4. Will the next update still be coming this month ?
Hello,
1. Our next theme update will include a lot of new features and demo versions. We already released a beta version so you can join here https://xtemos.com/forums/topic/%f0%9f%9a%80-explore-the-new-7-3-beta-release-join-the-exciting-beta-test-phase/
2. Could you please clarify what exactly you mean here?
4. We will release it once we confirm that our beta version has no bugs or issues. It may take up to 2-3 weeks.
Kind Regards
What I mean by better elementor integration, elememtor has added a lot of features than it did not have in the past like better customization, menus, colour and font editing, but it seam the theme is not fully integrated with elementor to make full use of them. the them is still split in parts so it can get confusing when editing.
Hello,
Our theme has its own features for menus, colors, and fonts so you don’t need to use Elementor’s ones. There are no such options that exist in Elementor but can’t be achieved with our theme’s functionality.
Kind Regards
Im aware of that but do you have integration so, they changes made in woodmart will also change in elementor, example if I set the fonts and colours in woodmart it will also set the same for elementor ?
Hello,
If you use our WoodMart theme’s settings for fonts and colors you don’t need to configure this in Elementor no more. These functions work differently and may interfere with each other.
Kind Regards
Hello Sir, I have recently uploaded 56 product but after when we zip my website, The size of the file has become too much. If I calculate the size of the uploaded image, then the size of the website has become many times more than that. please suggest
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Total time and money waste. This theme comes with many unsolved problems and complains. This is not perfect theme for my project. Do you have a better theme, Can you refund or exchange with other better themes you offer?
Hello,
We are sorry that you are not satisfied with our theme. You can request a refund on this page https://themeforest.net/refund_requests/new
Kind Regards
Total time and money waste. This theme comes with many unsolved problems and complains. This is not perfect theme for my project. Do you have a better theme, Can you refund or exchange with other better themes you offer?
Xtemos email: Hello, We are sorry that you are not satisfied with our theme. You can request a refund on this page https://themeforest.net/refund_requests/new Kind Regards”
As you sent me email to request a refund and I requested a refund but again I received the email the following from Xtemos that refund is denied: Dear,
In case you encounter any difficulties while using our theme, kindly create a new support topic on our forum, and we will strive to assist you as quickly as possible. The link to our support forum is https://xtemos.com/forums/forum/woodmart-premium-template/
Xtemos: We are sorry to inform you that we cannot grant your refund request as we are only authorized to do so under circumstances outlined in Envato Refund Policy, which can be found at https://themeforest.net/page/customer_refund_policy. Should you have any inquiries, please contact Envato support for further assistance.”
Why are you wasting my and your value time?, please issue the refund and don’t waste my and your time on this topic. Thank you and kind regards.
Total time and money waste. This theme comes with many unsolved problems and complains. This is not perfect theme for my project. Do you have a better theme, Can you refund or exchange with other better themes you offer?
Xtemos email: Hello, We are sorry that you are not satisfied with our theme. You can request a refund on this page https://themeforest.net/refund_requests/new Kind Regards”
As you sent me email to request a refund and I requested a refund but again I received the email the following from Xtemos that refund is denied: Dear,
In case you encounter any difficulties while using our theme, kindly create a new support topic on our forum, and we will strive to assist you as quickly as possible. The link to our support forum is https://xtemos.com/forums/forum/woodmart-premium-template/
Xtemos: We are sorry to inform you that we cannot grant your refund request as we are only authorized to do so under circumstances outlined in Envato Refund Policy, which can be found at https://themeforest.net/page/customer_refund_policy. Should you have any inquiries, please contact Envato support for further assistance.”
Why are you wasting my and your value time?, please issue the refund and don’t waste my and your time on this topic. Thank you and kind regards.
Hello,
Sorry for the misunderstanding. Your refund has just been approved.
Kind Regards
I can Not change logo only track-order page place help me to solve this problem.
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
I am having problems with the header and footer loading only in the projects section, in the page construction it works correctly, but when I try to create projects, the header and footer are not loaded.
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
I am having trouble finding the “Product Table” option in the Woodmart theme. I am trying to list O-rings on my website and I need to be able to add a table with the different sizes and dimensions.
I have tried searching for the option in the theme settings, but I cannot find it. I have also tried installing the WPC Product Table for WooCommerce plugin, but I am still not able to add a product table.
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Presently, we employ a custom WooCommerce theme crafted by our in-house developer. However, our strategy has shifted towards adopting an official theme, similar to yours. I’m interested to know if it’s possible to seamlessly transition all of our WooCommerce content to your theme, without compromising any data, including vital SEO and Meta Data.
Hello,
Thank you for being interested in our theme and contacting us.
It is hard to predict this because we don’t know how your website was built. It may contain some custom code, data structure, plugins, etc. We can guarantee that our theme will work fine with WooCommerce core data only (products and their meta information, orders, users, etc.)
Kind Regards
Hello Woodmart team, I recently installed the Woodmart theme and noticed that when I import the prebuilt template, the website headers load first, and then after long time content it should be website open together with simple loading However, our website, newness.bh, is experiencing significant slowdowns, and disabling the Woodmart theme significantly improves site speed.
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
why do you need patcher? Wouldn’t it be more appropriate if you make changes to the theme by updating it?
Hello,
You can read about our patcher functionality in our documentation here https://xtemos.com/docs-topic/automatic-patcher/
Kind Regards
ı wanna use decor theme, but ı could not customize decor theme overlap and others. I disable all app, but nothing chage. can you help me? theme setting>general>decor overlap is selected. but it doesnt show the changes.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hello, I am interested in the mega electronics theme, I want to know if that menu can be displayed vertically as well as the default demo theme
Hello,
Thank you very much for being interested in our theme and contacting us.
Could you please send us a screenshot so we can better understand what you mean? Thank you in advance.
Kind Regards
Hello,
We are using this free plugin on this demo https://wordpress.org/plugins/woo-checkout-field-editor-pro/ You can install it to manage your checkout fields to make them look as on the demo.
Kind Regards
Hello Woodmart Support Team,
I hope you’re well. I am currently encountering an issue with the logout button functionality in the Woodmart theme on my WooCommerce website. When users attempt to log out using the logout button in the menu dropdown, the page simply reloads without logging them out.
Here’s a brief overview of the situation:
WordPress Version: 6.3 Woodmart Theme Version: 1.0.0 WooCommerce Version: 7.7.0 I have attempted the following steps to resolve the issue:
Cleared browser cache and Checked that the logout button link is correctly configured. (to my knowledge) Despite these efforts, the problem persists. Clicking the logout button results in a page reload instead of initiating the logout process.
Given the urgency of the matter, I am seeking your assistance to identify and resolve the underlying cause of this issue. I believe it might be related to a theme-specific behavior or a JavaScript conflict.
Could you kindly provide guidance or a solution to rectify this problem? Your expertise and support are greatly appreciated.
Thank you for your prompt attention to this matter.
Best regards,
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hello!
Is it possible to import links to video to each product? For example to custom field or something like this.
Hello,
Yes, of course. Our video URL is stored as a meta field for the product so you can import it as any other meta.
Kind Regards
AJAX import error. Try to disable all external plugins and run the import again. If it doesn’t help, contact our support center for further assistance.
How can i fix this error ?
Hello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme: WoodMart core WooCommerce Elementor/WPBakery page builder
Thank you in advance
When I login to the account on my web, wishlist does not work. When I use web as guest, it works (more or less). zgruzie.cz
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Do you know how to solve this issue please?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
You have a great theme. But! I want to give feedback about the problem I found in the topic, which seriously affects SEO promotion in Google. Example site in Russian, but I think you will understand. I have a page “Шлюзовые питатели” on my site. https://smb-spb.ru/product-category/shlyuzovye-pitateli/
But in google search it is not shown. Instead it is shown other pages from my site, and that only when the query with the brand.
And I found a strange thing. These pages have the phrase “Шлюзовые питатели” in the snippet of https://skr.sh/sLMMkNoyL0Z ,
but on the https://smb-spb.ru/product/zoloulovitel-zu-1/ page itself, those phrases are not https://skr.sh/sLMd9IyhCwd .
And should not be, as these pages are not related to the query “Шлюзовые питатели”
I found these phrases in the code of the page https://skr.sh/sLMlzdMmLzi .
That is, users do not see these phrases on the page https://skr.sh/sLMhQyide0z ,
but search bots see and make this information important. As a result, this page is not ranked for the right queries. And the category page “Шлюзовые питатели” is not ranked at all.
I was planning to buy a few more licenses of your theme for my upcoming new sites,
but I won't do it for now because of this problem since I'm doing SEO promotion.Hello,
These texts are presented in the mega menu. You can remove them from there if you want. But the issue is not about that, it looks like the product page doesn’t have proper meta tags configured.
Kind Regards
Website with woodmart theme is very slow, load time https://prnt.sc/aRn4R0CCtfrj , on mobile you have to wait above 10s. Using only 4 plugins https://prnt.sc/TxEnCrz0d6-- , why website is so slow? i’m using pro hosting.
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
