31 comments found.
Hi, I want to have a look on your demo so I can make a decision which one I like but it’s not possible, your demo theme is not online… I get “This site is currently unavailable.”
Hi,
thanks for let me know. We had some problems with the server, now we have solved it.
Thanks Nicdark
Great
Very Nice Theme Does it support polylang plugin?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> https://www.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
how do I use (copy) an element from one page, on another page, the sections can be copied. I installed the theme and everything is ok, but I would like to change the layout of the elements a little
I actually found your ND sections, and imported the JSON into “Saved Templates” but these new sections don’t show up in the Elemenor editor – even though they are imported?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
If you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye Nick
Hello. I bought your theme, but I can’t change the footer, logo, etc. I added the logo from the customize section, but it doesn’t show up on the site. Can you check it?
Website: travelmedglobal.com
I can’t send support requests because I’m not a member. I would appreciate it if you could help me from here. Or ersinn.torun@gmail.com
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
If you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye https://nicdark.com/I cannot register. I’m getting this user is already registered error. I have not registered before
Hi,
try to use another email and username.
However if you have any problems please contact us through our contact page if you have any problems to contact the support team, we will help you to get in touch with the team :
https://www.nicdarkthemes.com/contactThanks and have a good day Bye
I bought the Clinical theme with support and I can’t use it. I have sent 2 tickets so far and nothing
Hi,
at the moment you have opened only 1 ticket and you can see all ticket opened on this link ( you have to logged in for see the page ) : https://support.nicdark.com/themes/users/ileanas/tickets/The ticket was answered in 19 hours and we have been waiting for your response for 3 days.
Have a nice day Nick
Hi, thanks for the answer, I’m back in the ticket with new information. I was logged in to the support account, but I didn’t know that I could find the answer in my profile, and I didn’t receive any notification to know to check again. I hope it will be ok from now on 
.
Thanks 
Hi, i’ve two question before buy the theme:
1) there is a full demos import tool? 2) the main menu can also be configured full screen?
Thank you in advance
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> https://www.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
I am trying to install the theme.. getting a Incompatible Archive error .. tried opening support ticket but when I paste in my purchase code it just spins and nothing happens
STILL AWAITING A REPLY! The theme does not install and is failing and the support system does not recognise any purchase code!
HI,
most probably Envato has some problems with API, don’t worry if you continue to have problems please contact our team through the form below, we will help you to open your ticket and get in touch with the support team : https://www.nicdark.com/support-registration-login-problem/
Thanks and have a good day Bye
The Booked plugin is no longer available. So you sendup with a theme that has a plugin that is not supported!!
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
If you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye https://nicdark.com/Why is my purchase code NOT VALID? I just bought the theme last month. I had an issue and while trying to raise a ticket, its not recognizing the purchase code I got from themeforest.
HI,
most probably you are copying it in the wrong way, please if you still have problems please send me your purchase code and user informations through this contact form -> https://www.nicdark.com/support-registration-login-problem/
We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye 
Hello, I couldn’t see a user profile in your theme? When I try to create an appointment on the demo site, it forces me to log in. This is exactly what I want! But I can’t see the user profile, is there a panel where he checks his past appointments? And is there an API where we can get this data in json format? Thank you…
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> https://www.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hello,
does it support wpbakery? Demos are provided if I buy the template? And if they are provided, are they modifiable with wpbakery or not?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> https://www.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
hello, how is it possible that the support answered my questions 24 hours later, saying that they did not know what I wanted to say, when I had written it and even sent a video where the error is clearly seen? And how is it possible that the option to change the font and size does not work? obviously we are talking about something basic, I need a quick answer please to know if I continue working with this theme or not
Hi,
thanks for let me know, unfortunately I don’t know every conversation in the support forum, if you haven’t solved your problems then my advice is to continue the conversation with the supporter.
Have a nice day Nick
what does continue mean? I have questions since August 9 and no one answers.
Is it possible to find an answer from you, yes or no? Every day I am checking for an answer and I can’t find it now it turns out that I have an answer from the 11th, this is not true, on the 11th there was no answer, the system did not notify either, the answer is from today and it is useless, I repeat I cannot change the fonts or their size, and the support response is useless and late, you have in your policy that the average response time is 15 to 17 hours and that is a lie, what to do? what despair
Hi,
Continuing the conversation means writing to our supporter and explaining to him your problems and the difficulties you are facing, you can also write this message to the support if you want. Here in the comments section I can’t do anything unfortunately, I can’t publicly ask you for the credentials of your wordpress site and other private data to understand what mistake you are making
Have a nice day Nick
Why don’t you say in the theme description that changing text or text size doesn’t work in the button option and the text editor option?
Hi,
this is very strange, please contact our support team, for sure they will help you.
Have a nice day Nick
Hello, is it possible for the customer to make the payment when calculating the costs on the calculator?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> https://www.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Missing CSS style sheet on Envato elements, can’t install it
Hi,
please for any technical informations contact the team through the form present on our profile : https://themeforest.net/user/nicdarkHave a nice day Nick
beautiful theme – does it have by chance an events page?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> https://www.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi, I using the theme in my site but in booked system shows the next message “Required “nonce” value is not here, please let the developer know. Can you help me please ?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
If you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye https://nicdark.com/Hi there, what is the latest version of this theme? We have 1.1 installed (Elements) and we are thinking of buying it here to get support. There are some issues that we have.
Hi,
please contact the team through the form present on our profile for any technical questions : https://themeforest.net/user/nicdarkHave a nice day Nick
I just bought the theme and upon uploading to my wordpress, it says fail due to The theme is missing the style.css stylesheet. how do i resolve this?
Hi,
try to check this article : https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-errorAnd for any problems please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
If you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye https://nicdark.com/Hi. Can I use it for dental clinic or its only flor plastic surgery clinics?
Hi,
thanks for the interest.
Absolutely yes, a lot of users did it.
Have a nice day Nick
Some of your demo images didn’t upload to my website. Could you help me with this? I didn’t reach your customer support team because the “Purchase Code” field on your ticket page, can’t accept any code from Envato given to me.
Hi,
I hope you had a nice weekend.
the two reasons for which the code is invalid are: a momentary error of the Envato API or if you entered the code in the field incorrectly (for example by inserting some empty spaces at the end of the code). However, don’t worry if you have problems opening a ticket, contact our team through the form present in our profile.
https://themeforest.net/user/nicdarkHave a nice day Nick
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