1297 comments found.
My simple dropdown menu of navigation is not opening the menu items under it, Its keep loading in the infinity option while the mega menu is working correctly. can you please provide the solution please
Hi there, you can follow this guideline to update it https://support.the4.co/articles/guide-to-fixing-header-menu-and-tabs-collection-issues#2-fixing-tabs-collection-issue
thank you issue solved
I have purchased this license and i used it on my store, then i deactivated this store 4473c5-2.myshopify.com , now i want to use the same envato theme for my new website, but it is giving me below mentioned error.
That license key has been invalidated, due to being active domain
while my old store of shopify is showing that there is no store or theme connected to this account.
I need help As soon as possible, thanks
NUMBER Ticket #3408
Hi there, You can check your ticket, my colleague replied your ticket. And please note the reply times can be up to 24 hours Monday-Friday, and 24-48 over the weekend. Thank you so much.
I fixed it according to the guideline and fixed the problem of tab collection and dropdown menu, but the problem of ‘Shop by category’ is not fixed. The version is Kalles 3.1.0.
Hi there, Please open a ticket on our support system https://support.the4.co/. Our team will check for you. Thanks!
hi i have your version 3.0 how to update to 4.0 to make everything work
Hi there, Unfortunately you gonna need to rebuild your store because they have difference core so you can’t update like normal way. Feel free to contact our support system https://support.the4.co/ if you have any questions. Best regards!
Hello! Is there a guide for adding Yotpo Reviews to the Product Display Page reviews tab? Can’t find anything here or in the documentation.
Hi there, You can check here https://support.the4.co/articles/custom-review-app. Feel free to contact our support system https://support.the4.co/ if you have any questions. Best regards!
Tabs collections function switching exception, tabs function not working from today. Can I get a quick solution for this?
Hi there, you can follow this guideline to update it https://support.the4.co/articles/guide-to-fixing-header-menu-and-tabs-collection-issues#2-fixing-tabs-collection-issue
Thanks its working
Tabs collections function switching exception, not compatible with shopify system update today.
Hi there, you can follow this guideline to update it https://support.the4.co/articles/guide-to-fixing-header-menu-and-tabs-collection-issues#2-fixing-tabs-collection-issue
Hi! Pre-sale question here.
Being a newbee in shopify I was wondering if a paid EComposer plan is needed for the demo’s? I see I can get a partner plan for free for 6 months. What happens after that, will I still be able to customize the demo’s all the way?
Thanx
Hi there, EComposer app is a recommendation if you want to build the theme by drag & drop element, and have more features from the app. It is not mandatory. You totally can use the theme demo without EComposer. After 6 months end, your plan will be auto moved to EComposer Free plan. In this case you may need to unpublish some of your pages until it meet the Free plan limit. (Free plan allow 3 published templates). For EComposer built-in extensions (which only support in paid plans) that you used during Theme partner plan, they will not stop working but unable to configure in Free plan. You can also choose to upgrade to any EComposer paid plan to keep using the paid features. (Please notice that we’ll never auto charge/upgrade you unless you approve it.) For more information, you can check here: https://ecomposer.io/pages/theme-partners. You also can open a pre-sale ticket on our support system https://support.the4.co/ or open the chat box with EComposer team on the theme partners page. Best regards!
Hi Team
Our site on mobile all link in suggestions or variant link going wrong its showing an error as all variant links after ? are convert into pos=2 etc and not loading
Giving an error in mobile
Please can you help
regards
Hi there, Please open a ticket on our support system for any technical questions https://support.the4.co/. Thanks!
Hello, When we purchased the theme, it was version 2.7.2. We want to upgrade to the latest version (4.x). How do we do it? Is there a cost associated with it? Also, our site is currently running on Shopify using Kalles v 2.7.2, so will I have to make major updates if moving to v4.x?
Thanks.
Hi, please help me send a email to the4studio.net@gmail.com and we can discuss more Thank you
What is the latest version available for this moment
Hi there, the latest version is 4.2.0. You can check here https://support.the4.co/articles/kalles-changelog#v42-release-16/08/2023. If you have any questions about the theme, feel free to create a ticket “Pre-sale questions” on our support system: https://support.the4.co/. Best regards!
Hi I have a problem i have this website https://dragobraga.com/
and i can’t access the mobile menu and categories the block mobile menu that you show here i don’t have – https://docs.the4.co/kalles-4/main-navigation/mobile-menu-config any other ways to change the default mobile menu?
Thank you
found it they are under – search.config – plese update your documentation
Hi there, thank you for your feedback. You can help us submit ticket about this issue for any technical questions https://support.the4.co/. Thanks!
Why aren’t any of the demos working? They redirect to a shopify link that asks for password of the store owner which we aren’t(possible customers). And I also tried with my shop to enter it and it says I’m not the owner so basically all your demo links are behind a password that isn’t mentioned in your description. That’s not how you advertise your theme. Just to be sure I waited 3 days and it’s still behind that password so how are we expected to see those demos? Trust the pictures? With A.I. these days I can make your description and sell a phony app/theme in minutes. At least host them somewhere else or if it has problems with compatibility, shopify, bugs at least announce it and an ETA to solve it. You might lose a client because I can’t access those demo’s and check the theme and mostly because it seems you either are aware of it and do nothing or aren’t aware which is also bad.
Hi there, We are using Development store so password is required. Please enter password : 4 to view the demos. You can also visit the preview link: https://c7f77pzjsfp7b6vg-61694804174.shopifypreview.com. Thank you for your interest in our theme.
Hello, I have enabled Instagram Feed API, and generated my token on Meta. I added the token to the website section and also to the theme settings, but it’s not appearing. Is there anywhere else I need to input the token or activate the feed?
Hi there, Please open a ticket on our support system for any technical questions https://support.the4.co/. Thanks!
Section does not accept app blocks with EComposer. How to solve this error on the custom product page?
Hi there, please contact with EComposer support team, or open a ticket on our support system for any technical questions https://support.the4.co/. However, we see you haven’t paid for the theme, we don’t know if it’s a Pre-sale question but we tested the functionality of adding sections from Ecomposer to the theme and it’s working fine.
recently I have upgraded my theme to Kalles 4.1.6 official but now sorting is not working on all collection pages
Hi there, Please open a ticket on our support system for any technical questions https://support.the4.co/. Thanks!
thanks I have created with ticket id 2499
What is the support SLA? Seems to take quite a while to get someone to look at tickets.
Hi there, Our ticket response time is from 12 hours – 1 day on working days and 48 hours on weekends. Please give us patience. Thank you.
My website is not showing mega menu and it is also not showing the products on collection page if I am not logged in. plz help
Hi there, Please open a ticket on our support system for any technical questions https://support.the4.co/. Thanks!
Hi there, how do i get to blog pages? RE: please click open Blog Pages section then you can see the option to enable the sidebar: https://tppr.me/QEqpo
Hi there, Please open a ticket on our support system for any technical questions https://support.the4.co/. Thanks!
hello please i have problem in filter product don’t work, to apply filter we must reload the page why make this
Hi there, Please open a ticket on our support system for any technical questions https://support.the4.co/. Thanks!
