602 comments found.
why this happen This theme failed to load properly and was paused within the admin backend.?
Hello,
Thank you for choosing our theme!
The theme has been tested on multiple servers and is fully functional. We were not able to reproduce any issues with the theme installation. Please renew your support and provide your website details in the ticket – we’ll take a closer look at the issue. Thank you
Regards.
Hello, where is AI Chat Bot demo to import? I cant see that for import
Hello,
Thank you for choosing our theme!
You should choose Artificial Intelligence skin if you want to use one of the homepages from https://artificial-intelligence.qwery.ancorathemes.com/ live demo.
Please note that your support has expired, you should renew it in order to get further assistance. Thank you
Regards.
Hello, why can’t prebuild Artificial Intelligence version 1.5 be installed or updated to version 1.6? there is a message “Not all selected skins have been updated.” with a red exclamation mark.
hello i i purchased this theme and cant get past plugin settings importation, it stops there and doesnt get past 0, what do i do?
Hello,
Thank you for choosing our theme!
We recommend that you contact your web hosting service provider to make sure that your server PHP configuration limits are as follows:
max_execution_time 600 memory_limit 128M post_max_size 32M upload_max_filesize 32M
If the issue persists, please submit a ticket at https://themerex.net/support/ and provide your website login details for further investigation. Thank you
Regards.
super fast https://tools.pingdom.com/#628e2c4461400000
Hello,
Thank you for your comment. In case you have any questions, please submit a ticket at https://themerex.net/support/ for further assistance.
Regards.
Thank you for the beautiful template! Can I use the Creative Agency main screen and Creative Portfolio main screen mix together? How do I copy the necessary parts?
Hello,
Thank you for choosing our theme!
Sure, you may check this video for detailed instructions on how to combine the skins – https://www.youtube.com/watch?v=IJiWpzL0Daw
You may also submit a ticket at https://themerex.net/support/ – we’ll send you the necessary sections as JSON templates and you will be able to import and use them on your website.
Regards.
The left and right page margins of the content area on mobile, including phone and iPad Mini in both landscapes, for some reason have disappeared.
Do you have any suggestions?
The theme, skin, WP and all plugins have been updated.
Many Thasks!
Hello,
Thank you for choosing our theme!
It’s a common problem related to the cache plugin – please try deactivating it first. If the problem is solved, you may need to check the plugin settings.
If the issue persists, please submit a ticket at https://themerex.net/support/ and provide your website login details – we’ll take a closer look at the problem. Thank you!
Regards.
Thank you for your reply and quick response. I will check it out and if I need any further assistance I will submit a ticket.
Cheers!
I plan to place the theme on another website, please help me reset the key.
Hello, can you make an directory listing design? it is possible to create on this theme?
Hello, Can we select different sections from different themes and installed on your theme. Thanks
Hello,
Thank you for choosing our theme!
Please note that each skin has its own demo data. You may check this video for detailed instructions – https://www.youtube.com/watch?v=IJiWpzL0Daw
Alternatively, you may import the desired page from any skin using Elementor’s built-in Import tool and JSON template files. You may submit a ticket at https://themerex.net/support/ to get the template files. Thank you
Regards.
hello If you buy one of the templates will it be available gateway api gpt if not available is there an option inside the template link option with api
AI CHAT BOT Themes
Hello,
Thank you for your interest in our theme!
The theme is bundled with AI engine plugin that allows you to create a chatbot like ChatGPT (or any other), generate content, images, let you organize everything in templates, quickly suggest titles and excerpts, track your OpenAI usage stats, and much more.
It’s a paid service from Open AI, so you will need to generate the token to use it.
Regards.
Can you provide me a link for service from Open AI
You may visit their official website at https://openai.com/ and find out more about chat bot at https://openai.com/chatgpt
Regards.
Hi,
I recently pushed my staging site to live and changed the URL. The theme dashboard is showing the license as activated for the current domain cjzfirm.com But unable to update the skin.
I just disconnected the domain and now I can’t reactivate it from the site.
Old URL: cjzfirm-staging.mystagingwebsite.com New URL: cjzfirm.com
My client purchased the theme. Not sure what his Envato username is and his/our support is expired. Please advise.
Hello,
Thank you for contacting us!
Please take my apologies for the delayed reply, we do not work at weekends.
Please submit a ticket at https://themerex.net/support/ – choose “Pre-sale questions” category (it doesn’t require support renewal) and add your theme purchase code to the message – we’ll check it and reset if needed. Thank you
Regards.
Thanks. I submitted a ticket.
I have purchased and installed the Qwery theme I would like to use the AI Text Generator skin and demo website, but I can’t find the skin when I try to install it. How do I install this skin?
Hello,
Thank you for choosing our theme!
Please take my apologies for the delayed reply, we do not work at weekends.
”AI Text Generator” is one of the demo pages from Artificial Intelligence skin. You should install and activate this skin and import full demo data if you want to get the same content and layout as on our live demo. After demo data import, you will be able to choose this page as a frontpage under Settings > Reading.
Regards.
Thank you – this was successful!
The login popup only works the login the register is disabled, how I can enable it ?
Hello, the Fashion demo doesn’t work on my site anymore. I keep getting the error: “Undefined option “optimize_css_and_js_loading” called from: Array16”
Hello,
Thank you for choosing our theme!
We have tested the latest version of the theme and Fashion skin and were not able to reproduce any errors – please make sure that the theme, skin, and bundled plugins are up-to-date on your website.
Also please check the cache plugin you are using (if installed) as the issue may be related to the plugin – deactivate it to check it.
If the issue persists, we will need to access your website dashboard and files on your server to check this issue. Please provide your website login details in the support ticket at https://themerex.net/support/ – our support team will check it for you. Thank you
Regards.
Hi,
I would like to use only a few components of the theme shown in the screenshot and integrate them into my existing theme.
Unfortunately that doesn’t work.
Are there instructions on how to do this?
There is the possibility to import DEMO data (see second screenshot). But how do I choose the theme I want to import the different spaces from?
Thanks.
Regards Stefan
Hello Stefan,
Thank you for choosing our theme!
Please note that each skin has its own demo data. You may check this video for detailed instructions – https://www.youtube.com/watch?v=IJiWpzL0Daw
Alternatively, you may import the desired page from any skin using Elementor’s built-in Import tool and JSON template files. You may submit a ticket at https://themerex.net/support/ to get the template files. Thank you
Regards.
could you PLEASE disconnect my license – so i can use it on a new website, as i dont find the test website where i was using it! THANKS SO MUCH! 
Hi, yesterday we sent a message via Facebook to Amy and todat morning an email to amyjames@themerex.net for which we need an urgent response. can you please check it out? Thanks
Hi,
Please take my apologies for the delayed reply. It’s better to reach out to Amy using this address – themerexoffers@gmail.com, I’ve also forwarded your request, please expect a reply soon. Thank you.
Regards.
Hello Team
We had used wp-reset and re-installed the theme again but we are unable to use the same license on the same domain. Kindly help us with the process. We had also used disconnection link but its still the same.
hi therem I am having issues with activating the theme. I am sure I am using the right purchase code, name and email, but it refuses to activate. Can you please help?
Hi,
Thank you for choosing our theme!
Your purchase code is currently not connected to any domain, thus there should be no issues with activating the theme. Please check if you are using any security plugins (such as WordFence, etc) as they may block the theme activation. Please deactivate such plugins temporarily to solve the problem.
Regards.
Hello, the option to “import demo data” is not available in the Theme Panel. Where can I find this option? Thank you!
Hello,
Thank you for choosing our theme!
It should be available under Theme panel > Theme dashboard. Most likely you are using a 3rd party plugin – One click demo import – it causes issue with the built-in demo import tool, please deactivate it to solve the problem.
Regards.
That was it, thank you!!
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