10939 comments found.
Hello, I installed the bookyourtravel theme. The site is multilingual English and French. Everything works correctly except when the menu is in French and I click on the “Availability” tab, the menu unfortunately automatically switches back to English. I understand that this is not a page but a type of accommodation. Can you help me ?
Thank you so much.
Hello,
have you translated the Availability tab? Also, can you specify what multilingual plugin are you using?
Thank you
Hello, yes I translated with polylang. Everything is working well except this point ;( Here is the link https://chamonix-cottage.com/fr/accueil/ do you have an idea where it is from ? Thank you
Hello,
The page is hidden behind a login form so we are unable to view it.
Hello, you can now have access to the website. Thank you so much
Hello,
Your button “Voir les disponibilites links to the English version https://chamonix-cottage.com/hotel/cottage/ and not a French version like /fr/hotel/cottage or whatever.
In addition, we have not unfortunately tested the theme fully with Polylang, qTranslate, and other translation tools. We can only vouch for full compatibility with the WPML translation plugin.
Hi, the demo import button isn’t working. I have sent a ticket now, kindly see to this as it’s urgent.
Hi,
it is great to see that the issue has already been resolved.
Hello, do you offer customization?
great !!! the websites work on 8.2PHP and you still update 8.0
Hello,
Can you please clarify what you mean?
Thanks,
I have few questions prior purchasing
1. Can only send enquiry be activated for certain categories? If yes will the query automatically capture the package details?
2. Can it be integrated with hubspot so that all the information can be imported?
3. Are there any premium tools used which requires subscriptions?
4. During customization, will we get support? And after the support period is over, is it possible to extend with fees?
5. Can you share screenshots of the booking system and adding tour option?
6. And the mobile version
Hello,
1. Yes, you can use the reservation mode for this. Please find an example here.
2. Customization would be required to achieve that. The theme does however provide iCal export of bookings and availability,
3. The theme includes premium tools but there are no subscriptions nor additional purchases required to run the theme and its elements as they are shown
4. Item support does not include theme customization. Please find more information about what item support is and what it covers here.
All of our items come with 6 months of included support and free lifetime updates for your theme.
Once the 6 months of included support is up, you have the opportunity to extend support coverage for 6 or 12 months further. If you choose to not extend your support, you will still be able to submit bug reports via item comments and still have access to our online documentation and theme updates.
5. You can find most of the admin panel screenshots here.
6. To see the mobile version open one of the demo websites and resize your browser window.
Thank you
PRE-SALES QUESTION:
- Question No. 1: We would like to know if u have any feature to send auto-reminders to customers after they have successfully purchased/rented from the system. For example, after completing the rental booking, the system provides an option for the customer to add the event to their calendar (either Outlook, phone, or another calendar). This act as a reminder of the booking date & time.
- Question No. 2: Can we add a new field in the form registration? For example, we need to add a new field for ID Number / Passport Number
- Question No. 3: We are in Malaysia. Can we connect to a payment gateway other than the one you provide?
- Question No. 4: Is it possible to Upload image/pdf/png Documents in the registration form?
- Question No. 5:Can we blacklist users by id card number?
Hello,
1. No, there is no such feature within the theme.
2. You can add new fields to the Booking form via Appearance -> Theme options -> Booking forms.
3. The theme uses WooCommerce for payment processing. As such, you can connect all gateways that work with WooCommerce.
4. No, there is no such feature within the theme.
5. You would need to look at what WooCommerce does for such cases.
In addition, you keep referring to registration. Do you really mean registration and not booking?
For registration there are a number of plugins that give you more control like s2member, Membership etc.
We are clear for question number 5
Question No. 4: Is related to question number 2. You mentioned that we can add a new field in the booking form. Is it possible to add a field for uploading image/pdf/png documents in the rental booking form? All my questions are related to the car rental booking process. “We aim for tenants to upload an image of their identity card/passport as a security guarantee for us while our car is rented” Is there a way?
Hello,
No, the booking form dynamic fields do not support a file upload.
Does anybody know how I can have a specific destination have a unique template within Wordpress? Thanks
Hello,
you can create a static page or you can use Elementor with its template conditions for that.
Thank you
Thanks, but can I do this with Elementor for a specific destination: - Remove the gallery completely - Insert a new full width video background with text on top - Underneath display tabs as usual etc.
Hello,
you can remove the gallery by switching to a different gallery layout – you can find this setting in the “Extra information” panel on the bottom of the destination editor page in WordPress dashboard.
Then disable the native layout at Appearance > Theme Options > Locations and create your own using Elementor.
i trying update but msg is showing upgarade your plan need to purchase ???
WPBakery Page Builder You have version 6.11.0 installed. Update to 7.0. View version 7.0 details. Compatibility with WordPress 6.2.2: Unknown
Hello,
you will receive the plugin update with the next theme upgrade. Please find more information about bundled plugins here.
Thank you
i have received today time upgradation file after installation wp bakery still not update ???
Hello,
You need to go to Appearance -> Install plugins and follow the prompts there to upgrade WP Bakery
aftre your gaudiness showing this msg … Update failed: Please visit the subscriptions page and renew to continue receiving updates.
Hello,
please make sure to install the update via Appearance > Installed plugins and not via Dashboard > Plugins.
Hello.
How do i as administrator assign a package to a partner?
Thank you
Hello,
to do so go to Accommodations/Tours/Cruises/Car Rentals > All and click “Quick Edit”. You will find the “Author” drop down list there.
If you will have any further questions please open a ticket at the customer help desk at https://themeenergy.ticksy.com/
Thank you
Hello, Sorry maybe i wasn’t clear. I mean asign member packages? Thank you
Hello,
As explained above, to change ownership of post you follow the steps as explained.
Can you explain what you mean by member packages?
Thanks,
This Theme looks promising. I have one question though, If I buy the extended license will I be able to host many websites at once for my different clients and manage under one admin? Appreciate a clear response thank you
Hello,
one purchase of Book Your Travel (standard or extended) allows you to use the theme on one finished site. If you need to use it on a second site, it requires you to make a second license purchase.
You can find more information here.
Thank you
Hi, I’ve designed a web site using Divi from Elegant Themes. Now, in order to provide functionality, I will need a plugin to allow customers to select destination and date, maximum six people. No matter if it is 1 or six people, the price is the same for every destination, although, every destination have theri own price. We must to take into account that we need customers to select using a checkbox, or something like that, where we must to pick up them. Origin is not a condition for pricing. Also we sell 4 travel packages, we need to include the previous service and a plus for every trip.
Questions: 1: Can I obtain all the functionality that provides this plugins in my Divi webpage, despite I use other builder plugin or shorttags or I need to use your theme. 2: Could your plugin provide this functionality we need to develop?
Thank you so much, I’ve been reading a lot of comments and searching in this comment section but I’ve not found what I was looking for.
Hello,
The BookYourTravel theme is a WordPress theme not a plugin. As such it would need to be used as the WordPress theme for your website in order to make use of the booking functionality that’s included.
Thanks
I have purchased your theme recently, after uploading the theme, when i try to install plugins, it says that, “There has been a critical error on this website. Please check your site admin email inbox for instructions.”
Kindly tell me, how to resolve this issue
Hello,
Please set WP_DEBUG to true in your wp-config.php file and reload the problem page then report back any php errors you see on your screen.
Thanks,
Hello. How can I test the admin dashboard(for admins, not WordPress admin), Or manager admin?
Hello,
you can log in as vendor here:
https://themes.themeenergy.com/bookyourtravel/login-for-partners/username: demopartner
password: demopartner
Thank you
presale question : can i post virtual tour like featured image i need this for many hotels thank
Hello,
you can add a virtual tour in the tour content.
Thank you for your interest!
ok last question wich templates/demo can be used for many hotels with accomodations… ?
Hello,
you can use any demo you like.
Even though a particular demo template might show different type of content all theme features and all bookable modules are available for all demo templates.
Tank you
Search fields placeholder text not working on Search Box widget, search form fields label text only shows on field, separately. Can I label text to show in placeholder?
Hello,
To show a placeholder in the name search field you’d need to copy includes/plugins/widgets/widget-search.php to your child theme (same folder structured), edit the file and change line 819 from
echo sprintf('<input value="%s" type="text" id="%s" name="%s"/>', esc_attr($value), $this->get_unique_widget_id($widget_id, $filter_type, $filter_name), $filter_name);
to
echo sprintf('<input placeholder="%s" value="%s" type="text" id="%s" name="%s"/>', $filter_label, esc_attr($value), $this->get_unique_widget_id($widget_id, $filter_type, $filter_name), $filter_name);
Hi, Seems like the Edit buttons are not active, when trying to use the WPBakery editor? Can you pls help out? Best regards, Mihail
Hello Mihail,
does the problem go away if you disable other third-party plugins that you might have installed? If not, do you see any errors in the browser console?
Thank you
Thank you for your fast reply. It seems like I had to disable the Guthemberg editor from the WPBakery plugin settings. Have a good one! Mihail
I am glad to hear the issue was resolved. Thank you for the follow-up. Have a great day, Mihail!
Hello, I want to buy your theme and I have a few pre sales questions. 1) Can I use fight booking and bus booking engine from third party plugin in the same website 2) I also want to run our own affiliate program using ultimate affiliate pro, if yes can we have the same payment gateway for flight, bus, hotels, travel packages for booking and processing payments to affiliates.?
Hello,
I suppose you can however please note that the theme has not been tested with any such plugins thus we are unfortunately not able to vouch for full compatibility.
Thank you
When you solve my issue, I already told you your support system is not working
I try on two different networks with different PC.
please send me a mail so I can forward my issue… If you can’t support so refund total amount with tax
Issue Hello, I have updated the theme version and without any changes I have noticed some errors like :WordPress database error: [Unknown column ‘bookings.tour_id’ in ‘where clause’] SELECT IFNULL , 0) min_date FROM ( SELECT DISTINCT (avc.number_of_available_places – IFNULL ) available_places, avc.the_date, avc.price FROM ( SELECT SUM number_of_available_places, possible_dates.the_date, price FROM wp_byt_tour_schedule availabilities INNER JOIN ( select d.the_date from ( select adddate(‘2023-06-14’,t4.i10000 + t3.i1000 + t2.i100 + t1.i10 + t0.i) the_date from (select 0 i union select 1 union select 2 union select 3 union select 4 union select 5 union select 6 union select 7 union select 8 union select 9) t0, (select 0 i union select 1 union select 2 union select 3 union select 4 union select 5 union select 6 union select 7 union select 8 union select 9) t1, (select 0 i union select 1 union select 2 union select 3 union select 4 union select 5 union select 6 union select 7 union select 8 union select 9) t2, (select 0 i union select 1 union select 2 union select 3 union select 4 union select 5 union select 6 union select 7 union select 8 union select 9) t3, (select 0 i union select 1 union select 2 union select 3 union select 4 union select 5 union select 6 union select 7 union select 8 union select 9) t4 having the_date between ‘2023-06-14’ and ‘2027-08-14’ ORDER BY the_date ) d where DATE >= DATE ) group by d.the_date order by d.the_date ) possible_dates ON possible_dates.the_date >= DATE AND possible_dates.the_date <= DATE WHERE availabilities.tour_id = 11163 GROUP BY possible_dates.the_date, availabilities.price ) as avc LEFT JOIN ( SELECT SUM number_of_booked_places, possible_dates.the_date booking_date FROM wp_byt_tour_booking bookings INNER JOIN ( select d.the_date from ( select adddate(‘2023-06-14’,t4.i10000 + t3.i1000 + t2.i100 + t1.i10 + t0.i) the_date from (select 0 i union select 1 union select 2 union select 3 union select 4 union select 5 union select 6 union select 7 union select 8 union select 9) t0, (select 0 i union select 1 union select 2 union select 3 union select 4 union select 5 union select 6 union select 7 union select 8 union select 9) t1, (select 0 i union select 1 union select 2 union select 3 union select 4 union select 5 union select 6 union select 7 union select 8 union select 9) t2, (select 0 i union select 1 union select 2 union select 3 union select 4 union select 5 union select 6 union select 7 union select 8 union select 9) t3, (select 0 i union select 1 union select 2 union select 3 union select 4 union select 5 union select 6 union select 7 union select 8 union select 9) t4 having the_date between ‘2023-06-14’ and ‘2027-08-14’ ORDER BY the_date ) d where DATE >= DATE ) group by d.the_date order by d.the_date ) possible_dates ON possible_dates.the_date = DATE WHERE bookings.tour_id = 11163 GROUP BY possible_dates.the_date ) as bc ON bc.booking_date = avc.the_date HAVING available_places > 0 ) as pr
And other frequent issues.
Hello,
lets try to resolve the issue here then.
Can you please specify the following:
1. What is your theme version?
2. What is the php version installed on your server?
3. What is the mysql version?
In addition, make sure to deactivate any third-party plugins that you might have installed, as well as temporarily disable the child theme and any other theme customizations.
Thank you.
i want need from my this website hydraulic manufacture https://nihonaperkasa.com
Hello,
you can use the theme for hydraulic manufacture website.
Thank you
Hello! Is there a way to import .ics files from third party apps (like airbnb)? I coundn’t find anything about it in documentation. I know that i can export, but can i do the opposite – import?
Hello,
the theme only supports iCal export at this time.
Thank you
